scholarly journals The impact of seasonality on efficient airport capacity utilization

Pomorstvo ◽  
2021 ◽  
Vol 35 (2) ◽  
pp. 215-223
Author(s):  
Ana Grbčić ◽  
Svjetlana Hess ◽  
Mirano Hess ◽  
Tomislav Krljan
Keyword(s):  
Service Quality ◽  
Queuing Theory ◽  
Waiting Times ◽  
Capacity Utilization ◽  
International Airport ◽  
Airport Capacity ◽  
Additional Costs ◽  
High Season ◽  
The Impact ◽  
Further Development

The major cause of under-capacity or overcapacity at smaller airports is seasonality. Such airports are finding it difficult to determine the capacity to meet the demand and adequately handle passengers in both high and low season. If the capacity is not optimally defined, excessive congestions and waiting times occur, resulting in lower service quality. Airports greatly benefit from capacity utilization analysis in terms of more accurate planning, designing, and adjusting capacity to the current demand in order to encourage further development as well as to reduce additional costs. Using queuing theory, this paper aims to answer the following question: is the passenger capacity at Rijeka International Airport (Croatia) optimally determined to meet the demand promptly, both in high and low season, without causing excessive congestions and waiting times. The results obtained indicate the occurrence of overcapacity since high season demand can be well served, even with reduced capacity used in the low season when demand is significantly lower.

Airside Capacity Utilization in a Nigerian Airport: A Case Study of Murtala Muhammed International Airport

2019 ◽  
Vol 5 (3) ◽  
pp. 1-8
Author(s):  
Stephens, M. S ◽  
Ayo Agunbiade O.T
Keyword(s):  
Traffic Flow ◽  
Capacity Utilization ◽  
Daily Basis ◽  
Traffic Intensity ◽  
Traffic Demand ◽  
International Airport ◽  
Airport Capacity ◽  
Queue Theory ◽  
Installed Capacity

Airport Capacity generally refers to the ability of an airport to handle a given volume of traffic (demand) and should be assess to ensure they are adequate for lay down Standards. This study was based on the assessment of Airside Capacity Utilization at an International Airport; the Runway is the focus of this study. Capacities are very important and this dictates the level of patronage made by airlines at the Airport. Murtala Mohammed International Airport (MMIA) as a case study was examined; the domestic and international traffic flow well assessed on a daily basis, over a period of sixteen (16) years, to determine the traffic intensity of the airport was obtained from Federal Aviation Authority of Nigeria (FAAN) and Nigerian Airspace Management Agencies (NAMA). This experimental research involved the estimation of the traffic flow, installed capacity of the Runway, the intensity of traffic on hourly, daily, monthly bases. The model adopted for the research was Queue Theory. Findings show that the domestic wing generates more traffic flow than international wing of the Runway. The through put at the Runways shows that the runway is adequately utilized to accommodate existing traffic, expansion in the form of construction will not be necessary.  

scholarly journals Passenger Satisfaction with the Quality of Service Offered at the Bandaranaike International Airport (BIA)

2020 ◽  
pp. 30-45
Author(s):  
D. G. E. K. P. K. Dambagolla ◽  
E. A. G. Sumanasiri
Keyword(s):  
Service Quality ◽  
Service Sector ◽  
Service Providers ◽  
Civil Aviation ◽  
Sri Lankan ◽  
Five Dimensions ◽  
International Airport ◽  
Passenger Satisfaction ◽  
Quality Dimensions ◽  
The Impact

Aim: Bandaranaike International Airport (BIA) is important in the development of the Sri Lankan economy. To remain competitive in the service sector it is essential to focus more on improving service quality as it directly creates greater customer satisfaction. In respect of international airports satisfied passengers often revisit a destination thus increasing micro and macro level income and profitability. Hence, satisfied and loyal passengers are an important factor in remaining competitive among international airports. Although there is ample research that explores service quality and passenger satisfaction with airports, research is sparse in regard to Sri Lanka. Hence, the aim of this study is to identify the most important service quality dimensions influencing passenger satisfaction at BIA and to examine the relationship between each SERVQUAL dimension on passenger satisfaction. Place and Duration of Study: Bandaranaike International Airport (BIA) between April to July 2019. Methodology: The sample for this study consisted of 150 passengers at BIA and a five-point Likert scale questionnaire was developed for this study based on the SERVQUAL model to analyse the impact of the five dimensions (reliability responsiveness, assurance, empathy and tangibility) of service quality at BIA. A quantitative approach was used and questionnaires were distributed by hand as well as by electronically using Facebook, Messenger, WhatsApp, Viber and Email. The data was analysed using SPSS Version 23.0. Results: The regression model confirmed that tangibility, assurance and empathy contributed to passenger satisfaction. The findings of this study could be used by passengers, researchers, service providers, civil aviation authorities and other decision makers for their decision-making purposes.

scholarly journals Optimization of Airport Capacity Efficiency by Selecting Optimal Aircraft and Airline Business Model

2020 ◽  
Vol 12 (10) ◽  
pp. 3988
Author(s):  
Igor Štimac ◽  
Andrija Vidović ◽  
Tomislav Mihetec ◽  
Miroslav Drljača
Keyword(s):  
Business Model ◽  
Business Models ◽  
Capacity Utilization ◽  
Maximum Efficiency ◽  
Airport Management ◽  
Airport Capacity ◽  
Airport Infrastructure ◽  
Aircraft Type ◽  
The Impact

This paper analyses the impact of airline business models on airport infrastructure and operational capacity and answers the question how to optimize capacity in order to achieve maximum efficiency and profitability as well as how to maintain an adequate level of service quality. As part of the research, a new model was created as an integral part of the Airport Management Strategy Software (AMSS) application. The purpose of the application is to enable the airport management to review and optimize operations in terms of maximum technical and technological capacity utilization. In addition, the application can be used to fill the available slots according to the specifics of the airline’s business model without compromising the security, flexibility, and profitability of airport operations. The validation of the application was conducted at Zagreb Airport, which generated traffic of 3.4 million passengers in 2019. The result of the research is a model which, based on the calculation of the existing capacity of the airport infrastructure and ground handling equipment, enables the simulation of new airline business models and aircraft type implementation. Furthermore, the model also analyses their impact on the utilization of the airport infrastructure and equipment. The research demonstrated the interdependence between airport capacity optimization and optimal slot allocation, and the specifics of airline business models and aircraft types in their fleets. By adopting this model, airport managers can prevent mistakes that arise during negotiations with airlines, which can result in the under capacity of the infrastructure, equipment, and human resources as well as cause lower levels of security, numerous delays, reduced quality of service and, ultimately, negative financial effects.

Travelers’ perception of service quality at Dubai International Airport

2019 ◽  
Vol 37 (9/10) ◽  
pp. 1259-1273
Author(s):  
Mahmoud Awad ◽  
Ayman Alzaatreh ◽  
Alia AlMutawa ◽  
Hind Al Ghumlasi ◽  
Mariam Almarzooqi
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Internal Validity ◽  
Equation Modeling ◽  
Aviation Industry ◽  
Content Type ◽  
Main Research ◽  
International Airport ◽  
Initial Survey ◽  
The Impact

Purpose Dubai’s aviation industry is one of the most leading global aviation centers with a customer centric focus and tremendous challenges. The purpose of this paper is to determine the main Airport service quality (ASQ) drivers and evaluate the perception of travelers of Dubai International Airport (DXB) terminal 3. Design/methodology/approach Travelers’ feedback is captured through interviews, initial survey and online review, and a more focused survey is developed as the main research tool. A hypothetical model is proposed and analyzed using confirmatory factor analysis (CFA) and structural equation modeling (SEM). The sample includes 275 passengers who had experience with DXB services. Findings The CFA supported by SEM was used and reveled check-in, assurance and empathy, and availability to some extent as the main constructs influencing travelers’ satisfaction and impression of DXB. Moreover, Kruskal–Wallis test suggested that nationality impact travelers’ experience of the airport. The study stresses the need to consider differences in perceptions among different travelers’ groups with different ethnical backgrounds. Research limitations/implications The external validity of the results can be enhanced by including more terminals and larger sample size. Terminal 3 is administered by one company and provide services for one airline. Focusing on terminal 3 only improves the internal validity of this study but limits the external one. Practical implications Decision makers can use the findings to improve travelers’ experience at airport. For example, customizing services for certain groups can improve experience of travelers significantly. Originality/value Based on the surveyed literature, there is little information or guidance on how to cluster constructs that best describe passengers’ journey in airports. Second, there are some conflicting results regarding the impact of nationalities and purpose of travel on travelers’ satisfaction. The purpose of this paper is to address the two gaps and identify factors that influence ASQ at DXB terminal 3. The investigation would help DXB management to understand what makes travelers satisfied during their journey at the airport.

Perceived Burden of Informal Caregivers of a Chronically Ill Older Family Member

GeroPsych ◽  
2011 ◽  
Vol 24 (3) ◽  
pp. 143-154 ◽  
Author(s):  
Elmar Gräßel ◽  
Raffaela Adabbo
Keyword(s):  
Family Member ◽  
Informal Caregiver ◽  
Chronically Ill ◽  
Stress Model ◽  
The Past ◽  
Perceived Burden ◽  
Hypothetical Construct ◽  
Care Situation ◽  
The Impact ◽  
Further Development

The burden of caregivers has been intensively researched for the past 30 years and has resulted in a multitude of individual findings. This review illustrates the significance of the hypothetical construct of perceived burden for the further development and design of the homecare situation. Following explanations regarding the term informal caregiver, we derive the construct burden from its conceptual association with the transactional stress model of Lazarus and Folkman. Once the extent and characteristics of burden have been set forth, we then present the impact of perceived burden as the care situation. The question of predictors of burden will lead into the last section from which implications can be derived for homecare and relief of caregivers.

Consideration of Geopolitical Challenges within the Analysis of Geoenvironmental Risks for Oil and Gas Development of the Russian Arctic

2019 ◽  
Vol 16 (6) ◽  
pp. 50-59
Author(s):  
O. P. Trubitsina ◽  
V. N. Bashkin
Keyword(s):  
Oil And Gas ◽  
Oil And Gas Industry ◽  
Optimal Operation ◽  
The Arctic ◽  
Stage Model ◽  
Oil And Gas Development ◽  
Gas Industry ◽  
The Impact ◽  
Further Development ◽  
Geopolitical Risks

The article is devoted to the consideration of geopolitical challenges for the analysis of geoenvironmental risks (GERs) in the hydrocarbon development of the Arctic territory. Geopolitical risks (GPRs), like GERs, can be transformed into opposite external environment factors of oil and gas industry facilities in the form of additional opportunities or threats, which the authors identify in detail for each type of risk. This is necessary for further development of methodological base of expert methods for GER management in the context of the implementational proposed two-stage model of the GER analysis taking to account GPR for the improvement of effectiveness making decisions to ensure optimal operation of the facility oil and gas industry and minimize the impact on the environment in the geopolitical conditions of the Arctic.The authors declare no conflict of interest

Managing Service Quality, Food Quality, Price Fairness and Customer Retention: A Holistic Perspective

2020 ◽  
Vol 2 (1) ◽  
pp. 1-5
Author(s):  
Ammar Ahmed ◽  
Rafat Naseer ◽  
Muhammad Asadullah ◽  
Hadia Khan
Keyword(s):  
Service Quality ◽  
Food Quality ◽  
Service Sector ◽  
Customer Retention ◽  
Price Fairness ◽  
Policy Makers ◽  
Restaurant Management ◽  
The Subject ◽  
Research Propositions ◽  
The Impact

In this competitive environment, organizations strive to satisfy their customer by providing best quality service at affordable and fair prices with a view to enhance their revenues. To achieve the objective of revenue maximization, organizations strive to identify the factors that help them in retaining their customers. Drawing from the signalling theory of marketing, the current study proposes a novel conceptual model representing the impact of service quality with food quality and price fairness on customer retention in restaurant sector of Pakistan. The paper underlines an important arena of knowledge for academicians as well as organizational scientists on the subject. On the basis of literature available on the variables understudy, the present study forwards eight research propositions worthy of urgent scholarly attention. The conceptualized model of the present article can also be viewed significant in unleashing further avenues for the restaurant management entities, policy makers and future researchers in the domain of managing in the service sector businesses.

THE IMPACT OF SERVICE QUALITY ON BRAND LOYALTY OF DTAC SELULER SERVICE USERS

2017 ◽  
Vol 9 (1) ◽  
Author(s):  
Debby Arisandi
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Service Provider ◽  
Brand Loyalty ◽  
Service Industry ◽  
Positive Impact ◽  
Relevant Literature ◽  
Field Research ◽  
Main Research ◽  
The Impact

<p>Purpose- In the GSM seluler telephony sector, the main condition for protecting the subscriber base is to win customer to be loyalty, a key necessity for the maintenance of a brand loyalty in the long term. To achieve this aim, service quality must be measured and identified. This paper’s aim is to measure the effects of service quality towards brand loyalty on DTAC seluler service provider. This study will explore the relationship between service quality and brand loyalty in the seluler service industry.</p><p>Design/methodology/approach- The main research target sample covered 200 seluler phone users in Prince of Songka University, Hatyai campus. Field research was conducted. The questionnaire was formed by a synthesis of existing constructs in relevant literature. Reliability tests, descriptive statistic, and regressions analyses were performed to both confirm scale reliability and answer the research questions. The data were analysed by moderated regression analysis to test the hypotheses.</p><p>Findings- The findings of this study show that an overall service quality directly affects brand loyalty. Network quality, customer service, pricing structure and billing system are the service quality dimensions that have significant positive influence on brand loyalty, which in turn has a significant positive impact on brand loyalty 43,5%. Therefore, it plays a crucial role in winning customer loyalty.</p><p>Originality/value- It is of great importance for seluler operators in a mature market such as that of Thailand, to understand what the drivers of brand loyalty are. The present study produced useful findings, which can be utilized by seluler service provider managers, in their effort to develop and implement successful brand loyalty strategies. With respect to the findings, pricing structure has the most importance than others dimensions of service quality which provides positive outcomes on brand loyalty, not only in the present but also in the future. So, the effect of pricing structure on brand loyalty becomes greater than the effect of others dimenstions of service quality. Therefore, any GSM operator who wishes to preserve its existing subscriber base should concentrate on winning its subscribers’ loyalty, especially for DTAC.</p>Keywords- Seluler Services, Brand Loyalty, Service Quality

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