PENERAPAN MANAJEMEN RISIKO OPERASIONAL PADA UNIT TELLER PT. BANK PEMBANGUNAN DAERAH SUMATERA BARAT CABANG SITEBA
This research was conducted to find out how the implementation of operational risk management in the teller unit carried out at PT. West Sumatra Regional Development Bank Siteba Branch. Considering this operational risk is not a new type of risk faced by a bank because this risk is inherent and continues to grow in the bank's operational activities. The author uses a qualitative method that explains descriptively by systematically describing data from the facts obtained then linked to the application of operational risk management to the teller unit at PT. West Sumatra Regional Development Bank Siteba Branch. The application of Operational Risk Management to the Teller Unit is seen in the daily activities carried out by the Teller itself. Starting in the morning when the head teller who is authorized to enter the treasury will hand over the cashbox to each teller who is fully responsible for each cashbox, then the teller will be ready to start his daily activities. The results showed that the Implementation of Operational Risk Management conducted by PT. The West Sumatra Regional Development Bank of the Siteba Branch is in accordance with the concepts established by Bank Indonesia so as to reduce the level of operational losses. The author suggests that the Implementation of Operational Risk Management should be further enhanced to its supervision.