scholarly journals Pengaruh Kualitas Layanan terhadap Kepuasan Nasabah Mobile Banking pada Bank Pembangunan Daerah Provinsi Sumatera Barat

JURNAL PUNDI ◽  
2020 ◽  
Vol 3 (2) ◽  
pp. 137
Author(s):  
Jhon Fernos ◽  
Gwen Gietricen
Keyword(s):  
Regression Analysis ◽  
Customer Satisfaction ◽  
Regional Development ◽  
Direct Evidence ◽  
Sampling Technique ◽  
Mobile Banking ◽  
Development Bank ◽  
Variable Effect ◽  
West Sumatra ◽  
Regional Development Bank

This study aims to analyze the effect of reliability, responsiveness, assurance (assurance), empathy (empathy) and direct evidence (tangibles) on satisfaction of mobile banking customers at the Regional Development Bank of West Sumatra Province. The research design is correlational. The population in this study were all Sharia banking customers in Surakarta City, a sample of 100 mobile banking customers at the Regional Development Bank of West Sumatra Province with a proportion of rendom sampling as a sampling technique. Data analysis in this  study used multiple linear regression (multiple regression analysis). The results showed that there was no tangible variable effect (X1) on customer satisfaction of the Regional Development Bank of West Sumatra Province. No effect on reliability variable (X2) on customer satisfaction of the Regional Development Bank of West Sumatra Province. There is no effect on the responsiveness variable (X3) on customer satisfaction. There is the effect of assurance variable (X4) on customer satisfaction. There is the influence of the empathy variable (X5) on customer satisfaction.

scholarly journals ANALISIS PENGARUH INSENTIF TERHADAP PENINGKATAN PRESTASI KERJA KARYAWAN PADA PT. BANK RIAU CABANG PEMBANTU PERAWANG

2021 ◽  
Vol 3 (2) ◽  
pp. 144-149
Author(s):  
Imran Imran
Keyword(s):  
Regional Development ◽  
Work Performance ◽  
Human Resources Management ◽  
Research Result ◽  
Limited Liability ◽  
Sampling Technique ◽  
Development Bank ◽  
The Status ◽  
The Government ◽  
Regional Development Bank

Pt. Bank Riau is a continuation of the business activities of PT. BAPERI (PT. Riau Regional Development Bank) which was established based on the Notary Deed of Syawal Sultan No. 1 dated August 2, 1961, and the permission of the Minister of Finance of the Republic of Indonesia.No. BUM 9-4-45 dated August 12, 1961. Furthermore, with the Decree of the Governor of KDH. TK.I Riau No. 51/IV/1966 April 1, 1966, it was stated that all activities of PT. BAPERI was merged into the Riau Regional Development Bank in accordance with Law Number 13 of 1962, officially the activities of the Riau Regional Development Bank began with the status as a Bank Owned by the Government of the Riau Province. Various changes and developments in the Bank's activities, and since 1975 the status of the establishment of the Riau Regional Development Bank, Decree of the Deputy Governor of Bank Indonesia No. 5/30 / KEP.DGS / 2003 dated 22 July 2003, the legal entity status of the Riau Regional Development Bank changed from a Regional Company (PD) Regional Development Bank of Riau to a Limited Liability Company (PT). Bank Pembangunan Daerah Riau was abbreviated as PT. Bank Riau as of August 1, 2003. This research aims to Analyze the Influence of the Incentive Factor on improving the work performance of employees at PT. Bank Riau, Perawang Sub-Branch. The number of research samples are all All employees of PT. Bank Riau, Perawang Sub-Branch, as many as 60 with the sampling method saturated sampling technique or census. Saturated sampling or census is a sampling technique when all members of the population are used as samples.Meanwhile, the leadership is used as the key information in this study. Research result shows The influence of incentives on increasing work performance having a significant influence and positive means that there is a strong positive relationship between incentives and increased work performance of employees of PT. Bank Riau Perawang Sub-Branch, through regression model, the incentive variables and the indicators in the study, are able to contribute to an increase in work performance by 88.36%, and the remaining 11.64% is influenced by other factors who were not examined in this study. Keywords : Human Resources Management, Incentif, Work Performance.

scholarly journals AKTIVITAS PENGHIMPUNAN DANA PADA PT. BANK PEMBANGUNAN DAERAH SUMATERA BARAT CABANG PAINAN

2020 ◽  
Author(s):  
Romi Susanto ◽  
Yaumil Ratna Sari
Keyword(s):  
Data Analysis ◽  
Qualitative Methods ◽  
Regional Development ◽  
Research Method ◽  
Qualitative Data ◽  
Development Bank ◽  
Qualitative Data Analysis ◽  
West Sumatra ◽  
Regional Development Bank ◽  
Data Analysis Methods

This study aims to find out how the activities of raising funds at PT Bank of West Sumatra Regional Development Painan Branch of this study uses qualitative data analysis methods as a research method, where qualitative methods describe, understand and explain the data studied during the research took place at PT. West Sumatra Regional Development Bank Painan Branch. PT. West Sumatra Regional Development Bank Painan Branch is an institution engaged in the field of banking, by choosing bank products. Can be seen in the development of customers in collecting funds where most interested are in deposit products.

scholarly journals ANALISIS RASIO PROFITABILITAS PADA PT. BANK PEMBANGUNAN DAERAH SUMATERA BARAT CABANG UTAMA PADANG

2020 ◽  
Author(s):  
Doni Marlius ◽  
Sintia Pebriyana
Keyword(s):  
Financial Performance ◽  
Regional Development ◽  
Balance Sheet ◽  
Secondary Data ◽  
Development Bank ◽  
The West ◽  
Return On Equity ◽  
Average Return ◽  
West Sumatra ◽  
Regional Development Bank

The purpose of this study was to determine the level of health of the West Sumatra Regional Development Bank Padang Main Branch during 2018-2019. The type of data used is secondary data obtained by the documentation method taken from the West Sumatra BPD Main Branch bank publication report during the 2018-2019 period. This research was conducted using 2018-2019 financial statements, namely the balance sheet and income statement. Based on the analysis of profitability based on ROA can be categorized as good, this is based on the results of the calculation of the average return on assets for 2 years there is between 2.17% -1.88%. The financial performance of the West Sumatra Regional Development Bank Padang Main Branch during 2018-2019 based on ROE can be categorized as good, this is based on the results of the calculation of the average return on equity for 2 years between 4.5% -4.9%. The financial performance of BPD Bank Sumatera Barat Main Branch Padang during 2018-2019 based on BOPO can be categorized as good, this is based on the results of 2 years calculation between 77.8% - 77.6%. The financial performance of the Bank of West Sumatra Bank BPD Main Branch Padang during 2018-2019 based on NPM can be categorized as good, this is based on the results of the calculation of the average NPM for 2 years between 15.2% - 16.5%

scholarly journals PENERAPAN MANAJEMEN RISIKO OPERASIONAL PADA UNIT TELLER PT. BANK PEMBANGUNAN DAERAH SUMATERA BARAT CABANG SITEBA

2020 ◽  
Author(s):  
jhon fernos ◽  
Tri Vellia Vatharani
Keyword(s):  
Risk Management ◽  
Regional Development ◽  
Operational Risk ◽  
Daily Activities ◽  
Development Bank ◽  
Operational Risk Management ◽  
West Sumatra ◽  
New Type ◽  
Operational Activities ◽  
Regional Development Bank

This research was conducted to find out how the implementation of operational risk management in the teller unit carried out at PT. West Sumatra Regional Development Bank Siteba Branch. Considering this operational risk is not a new type of risk faced by a bank because this risk is inherent and continues to grow in the bank's operational activities. The author uses a qualitative method that explains descriptively by systematically describing data from the facts obtained then linked to the application of operational risk management to the teller unit at PT. West Sumatra Regional Development Bank Siteba Branch. The application of Operational Risk Management to the Teller Unit is seen in the daily activities carried out by the Teller itself. Starting in the morning when the head teller who is authorized to enter the treasury will hand over the cashbox to each teller who is fully responsible for each cashbox, then the teller will be ready to start his daily activities. The results showed that the Implementation of Operational Risk Management conducted by PT. The West Sumatra Regional Development Bank of the Siteba Branch is in accordance with the concepts established by Bank Indonesia so as to reduce the level of operational losses. The author suggests that the Implementation of Operational Risk Management should be further enhanced to its supervision.

scholarly journals PENGENDALIAN KREDIT DALAM UPAYA MENCIPTAKAN BANK YANG SEHAT PADA PT. BANK PEMBANGUNAN DAERAH SUMATERA BARAT CABANG UTAMA PADANG

2018 ◽  
Author(s):  
Liza Amelia ◽  
Doni Marlius
Keyword(s):  
Regional Development ◽  
Field Research ◽  
Research Field ◽  
Research Library ◽  
Preventive Action ◽  
Development Bank ◽  
Direct Examination ◽  
Library Research ◽  
West Sumatra ◽  
Regional Development Bank

The purpose of this study is to determine the control of credit in an effort to create a healthy bank at PT. Regional Development Bank of West Sumatra Main Branch of Padang. Methods of data collection through field research (field research), library research (library research). Conclusion PT. West Sumatra Regional Development Bank Main Branch Padang Focuses on productive credit investment and working capital credit. PT. The Regional Development Bank of West Sumatera The Main Branch of Padang adheres to the principle of 5C (Character, Capital, Capacity, Collateral, Condition of Economy) and analysis or assessment of aspects per aspect that have been applied in accordance with the condition of each customer by always paying attention to prudential principles prudential) in lending. credit control is done through the debtor's account, credit control is also done by direct examination in the debtor's business place, preventive action or after the action is executed.

scholarly journals AKTIVITAS PEMASARAN TABUNGAN PADA PT. BANK PEMBANGUNAN DAERAH SUMATERA BARAT CABANG PEMBANTU TARUSAN

2020 ◽  
Author(s):  
Doni Marlius ◽  
Nurfazila
Keyword(s):  
Regional Development ◽  
Customer Service ◽  
Sales Promotion ◽  
Theory And Practice ◽  
Development Bank ◽  
The West ◽  
Bank Branch ◽  
West Sumatra ◽  
Marketing Activities ◽  
Regional Development Bank

The purpose of this study was to determine the product marketing activities at PT. West Sumatra Regional Development Bank Branch Assistant Tarusan. The data used in this study is to directly interview the parties involved in this case are the companies involved. In analyzing the data, the author uses quantitative data analysis method as a research method that explains in a description of the savings marketing activities at PT. West Sumatra Regional Development Bank Branch Assistant Tarusan. The method of analysis is reviewed from two different aspects, namely between theory and practice so that it can be seen the extent of the implementation, whether differences arise regarding the basic principles of the concept itself. Conclusion PT. The West Sumatra Regional Development Bank Branch of Tarusan, using marketing consisting of product policies, prices, promotions, places, people, processes, customer service. The type of product provided by PT. The West Sumatra Regional Development Bank Branch of Tarusan is a SIKOCI savings, current accounts, deposits. Promotion conducted by PT. Regional Development Bank of West Sumatra, Branch of Tarusan through advertising (advertising), sales promotion (sales promotion), personal sales (personal selling)

PENGARUH KUALITAS LAYANAN DAN CITRA PERUSAHAAN TERHADAP KEPUASAN NASABAH PT. BANK PERKREDITAN RAKYAT GRACIA MANDIRI BEKASI TIMUR

2018 ◽  
Vol 6 (1) ◽  
Author(s):  
Dr. Iwan Kurniawan Subagja, SE., MM.
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Customer Satisfaction ◽  
Small Businesses ◽  
Sampling Technique ◽  
Corporate Image ◽  
Business World ◽  
Long Period ◽  
Number Of Customers

In the current era of globalization the level of competition in the business world becomes increasingly tight. Many are doing small businesses that require capital, or small businesses that are developing to increase the ability of an increasing economy. This relates to one of the most important objectives and should be undertaken by all types of business: maintaining the viability of the company over a long period of time (going concern), business activities sometimes, visiting some things with competition to gain additional capital. This also makes it a challenge for bank companies to showcase their brand and quality of service that is superior and satisfactory to the purpose and number of customers. This study aims to describe the quality of service and corporate image to customer satisfaction PT. Bank Perkreditan Rakyat Gracia Mandiri Bekasi Timur. Samples and this research lied 100 respondents with sampling technique purposive sampling. The method of analysis used are description and regression analysis. The results showed that the quality of service and corporate image include customer satisfaction.

scholarly journals Customer Satisfaction and Customer Loyalty: Leading Super Markets in Jaffna District, Sri Lanka

2017 ◽  
Vol 8 (2) ◽  
pp. 67
Author(s):  
Kumaradeepan V. ◽  
Pathmini, M G S
Keyword(s):  
Social Sciences ◽  
Regression Analysis ◽  
Sri Lanka ◽  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Random Sampling ◽  
Quantitative Method ◽  
Sampling Technique ◽  
Primary Data ◽  
The Impact

The topic of the research is Customer Satisfaction (CS) and Customer Loyalty (CL); special reference to the leading supermarkets in Jaffna. The objective of the research is to identify the impact of Customer Satisfaction on Customer Loyalty of leading Supermarkets in Jaffna, Sri Lanka. The research is simply deductive approach to find out the impact between Customer satisfaction and Customer loyalty. Quantitative method is available based on primary data. At present there are 08 numbers of supermarkets functioning in Jaffna district and popular three were selected. Random sampling technique is used to collect the data from customers of supermarkets in selected area. The analysis is carried out using a sample of 240 customers in Jaffna and only 218 were taken to analyze. ‘Statistical Package for Social Sciences’ (SPSS) 22.0 version was used in order to analyze the data. Correlation was used to find the connection between Customer Satisfaction and Customer Loyalty. Also Regression analysis is used to predict the value of a variable based on the value of two or more other variables. Also found that about 40 percent connection between Customer Satisfaction and Customer Loyalty and also found around 16% affect by Customer satisfaction to Customer loyalty.

scholarly journals Analisis Pengaruh Brand Awareness, Brand Loyalty dan Harga terhadap Kepuasan Pelanggan PT. Jico Agung Jakarta

2019 ◽  
Vol 16 (02) ◽  
pp. 194-207
Author(s):  
Estu Mahanani ◽  
Bida Sari
Keyword(s):  
Regression Analysis ◽  
Customer Satisfaction ◽  
Brand Loyalty ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Brand Awareness ◽  
F Test ◽  
Research Population ◽  
Analysis Determination

This study aims to determine the effect of brand awareness (X1), brand loyalty (X2) and price (X3) on Customer Satisfaction (Y). The method used is the interactive-associative research. This research population is all of the PT. Jico Agung’s customer in East Jakarta. The sampling technique is done by purposive sampling with certain criteria. The sample of the research are 30 respondents (PT. Jico Agung’s customer who live in RT.013 and 014, RW.07, North Utan Kayu, East Jakarta. Data collection is using observation, interviews and questionnaires. Analysis of the data used is quantitative analysis, including correlation analysis, determination analysis and multiple linear regression analysis (simultaneously), and hypothesis testing using t-test and F-test. The results of data processing performed with SPSS 25.0 for windows. The value of correlation coefficient (R) is 0,848. The value of determination coefficient (R2) is 0,687. It means that 68,7% variation of dependent variable (Customer Satisfaction) could be predicted from the combination of variables (brand awareness, brand loyalty and price) and the remaining 31,3% is influenced by other factors. The regression equation was obtained Ŷ = 0,26 + 0,360 X1+ 0,397X2 + 0,234X3. For the F test obtained F value is calculated at 22.266, greater than F-table (2,98) with α = 5%, so the conclusion: reject Ho and Ha is accepted. It means there is significant influence of brand awareness (X1), brand loyalty (X2) and price (X3) together on Customer Satisfaction (Y).

scholarly journals Pengaruh Capital Adequancy Ratio, Net Interest Margin,Biaya Operasional Pendapatan Operasional Dan Loan Deposit Ratio Terhadap Non Performing Loan Di Pt. Bank Pembangunan Daerah Bali Tahun 2009 – 2017

2020 ◽  
Vol 3 (1) ◽  
pp. 10-20
Author(s):  
Ni Wayan Eka Yuliani ◽  
A. A. Sri Purnami ◽  
I Gusti Ayu Athina Wulandari
Keyword(s):  
Regional Development ◽  
Linear Analysis ◽  
Development Bank ◽  
F Test ◽  
Independent Variables ◽  
Analysis Methods ◽  
Net Interest Margin ◽  
Regional Development Bank ◽  
Interest Margin

NPL is one indicator in assessing the soundness of banks. This study aims to examine the effect of CAR, NIM, BOPO and LDR on Non Performing Loans at PT. Regional Development Bank of Bali in the count of I - IV in 2009 - 2017 using multiple linear analysis methods. The results of this study produce an F Test which all independent variables (CAR, NIM, BOPO and LDR) have a liner / influence with NPL variables and partially, CAR has a significant and significant effect on NPL, NIM has a positive and not significant effect on NPL, influential BOPO positive and significant effect on NPL and LDR positive and not significant effect on NPL.  

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