scholarly journals Public Service Motivation through Responsibility and Reward and Punishment and Its Impact on Discipline of Regional Secretariat Employees

2021 ◽  
Author(s):  
M Chairul Basrun Umanailo
Keyword(s):  
Public Service ◽  
Public Services ◽  
The Other ◽  
Public Utilities ◽  
Test Analysis ◽  
The Public ◽  
Staff Members ◽  
The Impact ◽  
The Relationship ◽  
Stimulation Of

This analysis aims to examine the impact of transparency, compensation, and punishment on the discipline and morale of public services at the Regional Secretariat of the Mamuju district. This study was undertaken using a quantitative approach to describe the location of the variables measured and the relationship between one variable and the other. The population of this sample was 467 staff members of the District Secretariat of Mamuju. Determine the representative sample size of 83 individuals to consider using the Slovene formula. Path mapping is the method used for the test analysis. The findings revealed that transparency has a substantive and essential impact on the public service motivations of the Mamuju District Secretariat. Remuneration and punishment have a positive and significant influence on public services' stimulation at the Mamuju District Secretariat. Specific duties have a positive and significant impact on the discipline of the office. The Mamuju District Secretariat, remuneration, and penalties have, in part, a positive and significant effect on the domain of the Mamuju Regency Office, and the stimulation of public utilities has a positive and significant impact on it.

A CONCEPTUAL PAPER ON THE INFLUENCE OF MUTUAL RESPECT ON LEADER-SUBORDINATE RELATIONSHIP IN THE MALAYSIAN PUBLIC SERVICES

2021 ◽  
Vol 7 (2) ◽  
pp. 39-46
Author(s):  
Syahrir Rahman ◽  
Nomahaza Mahadi
Keyword(s):  
Public Services ◽  
Working Relationships ◽  
Mutual Respect ◽  
Dyadic Relationship ◽  
The Public ◽  
Fair Treatment ◽  
Positive Performance ◽  
Conceptual Paper ◽  
The Impact ◽  
The Relationship

Respect has a crucial role in a dyadic relationship, especially between leader and subordinate, because of the reciprocal costs in the relationship when respect is gained or earned. Leaders can be respected because of their position or fair treatment given to their subordinates. Respect has been featured in the leadership literature; however, few touches on the perspective of mutuality in respect, especially in a dyadic leader-subordinate relationship. The impact of the leader-subordinate relationship is significant in the Malaysian public services, as the scheme of grades determines the employees’ hierarchy. The Malaysian public services organizations' issues often arise from employees’ behavior and working relationships that affect their delivery. A high exchange of the dyadic leader and subordinate relationship correlated with desirable outcomes such as positive performance and attitudinal outcomes. One of the significant elements of the subordinates’ response is the attitude of respect towards the leader. Hence, this paper aimed to investigate the influence of mutual respect on the leader-subordinate working relationship in the public services that has implications for performance and service delivery.

An Analysis of the Provision of Local Public Utility Services by Way of Illustration of Two Slovenian Municipalities

10.4335/82 ◽  
2009 ◽  
Vol 7 (2) ◽  
pp. 209-219
Author(s):  
Božo Grafenauer
Keyword(s):  
Public Service ◽  
Public Services ◽  
Public Utility ◽  
Public Utilities ◽  
Public Enterprise ◽  
Public Enterprises ◽  
The Public ◽  
Local Public Services ◽  
Legal Foundations ◽  
Utility Services

Among the tasks performed by the Slovenian municipalities to meet the needs of individual residents there is also the provision of local public services. A municipality provides the performance of the public services determined by the municipality itself, and the performance of the public services established by law (local public services). The legal foundations for the regulation and operation of public utility services are given primarily in the Local Self-Government Act and in the Public Utilities Act, as well as in sector-specific laws for individual services. The overview of public utility services and the modes of their performance in two urban municipalities indicate that in Slovenian municipalities, public utility services are performed primarily in two ways: in public enterprises and by awarding a public service concession. KEYWORDS: • local public services • public service delivery • municipality • concession • public enterprise • Slovenia

scholarly journals Impact of E-government Development on the Level of Corruption: Measuring the Effects of Related Indices in Time and Dimensions

2018 ◽  
Vol 18 (2) ◽  
pp. 99-121 ◽  
Author(s):  
Renáta Máchová ◽  
Jolana Volejníková ◽  
Martin Lněnička
Keyword(s):  
Empirical Relationship ◽  
The Public ◽  
Telecommunication Infrastructure ◽  
Ict Adoption ◽  
Ict Development ◽  
Ict Infrastructure ◽  
The Impact ◽  
The Relationship ◽  
Stimulation Of ◽  
Government Development

Abstract E-government is recognized as a tool for improving transparency and openness in the public sector and for combatting corruption. Understanding the relationship between e-government development and the level of corruption would allow for a more effective leveraging of related projects in anti-corruption efforts. This paper examines the impact of e-government development on the level of corruption in the context of economic perspective. In contrast to previous studies, this empirical relationship is measured across sub-indices (dimensions) of related indices between 2002 and 2016. The results show that higher levels of e-government development are related to lower levels of corruption. The three most important dimensions found are the environment sub-index, which assesses the extent to which a country’s market conditions and regulatory framework support entrepreneurship, innovation, and ICT development; the usage sub-index, which assesses the level of ICT adoption by a society’s main stakeholders; and the telecommunication infrastructure sub-index measuring a country’s ICT infrastructure capacity. Following these findings, certain ways of influencing of the level of corruption by a stimulation of concrete e-government development dimensions can be drawn. This is important especially in the time of a financial crisis and its consequences, which are also discussed in this paper.

Taxation and the Public Services

2017 ◽  
Author(s):  
John Kenneth Galbraith
Keyword(s):  
Monetary Policy ◽  
Interest Rates ◽  
Public Services ◽  
Macroeconomic Policy ◽  
The Other ◽  
Public Expenditures ◽  
The Public ◽  
The One ◽  
The Relationship

This chapter examines the role of taxation in the culture of contentment. In the age of contentment, macroeconomic policy has come to center not on tax policy but on monetary policy. Higher interest rates, it is hoped, will curb inflation without posing a threat to people of good fortune. Those with money to lend, the economically well-endowed rentier class, will thus be rewarded. The chapter first considers the role of monetary policy in the entirely plausible and powerfully adverse attitude toward taxation in the community of contentment before discussing the relationship between taxation and public services, and between taxation and public expenditures. It shows that public services and taxation have disparate effects on the Contented Electoral Majority on the one hand, and on the less affluent underclass on the other.

Choice and Voice – A Review

2008 ◽  
Vol 7 (2) ◽  
pp. 255-265 ◽  
Author(s):  
Ian Greener
Keyword(s):  
Social Policy ◽  
Public Service ◽  
Public Services ◽  
Political Process ◽  
The Political ◽  
Service Users ◽  
The Public ◽  
The Social ◽  
The Right ◽  
The Relationship

‘Choice’ and ‘voice’ are two of the most significant means through which the public are able to participate in public services. Choice agendas position public service users as consumers, driving improvements by choosing good providers over bad, which then thrive through greater allocations of funds as money follows their selections (Le Grand, 2007). Choice-driven reforms tend to be about trying to make public services more locally responsive (Ferlie, Freeman, McDonnell, Petsoulas and Rundle-Smith, 2006). Voice-driven reforms, on the other hand, tend to position public service users as citizens, suggesting an emphasis on accountability mechanisms to drive service improvements through elections, with the possible removal of low regarded officials, or a greater involvement of local people in the running of services (Jenkins, 2006). Voice implies that citizens hold the right to participate in public services either through the political process, or through their direct involvement in the running or delivery of the services themselves. Of course, it is also possible to combine choice and voice mechanisms to try and achieve greater service responsiveness and accountability. In this review, choice reforms will be treated as those which are based upon consumer literature, and voice reforms those based upon attempting to achieve greater citizenship.Citizenship and consumption are two areas with significant literatures in their own right, but whereas the citizenship literature is widely cited in the social policy literature, the consumption literature appears rather more selectively. This review examines each area in turn in terms of its application to social policy, and then presents a synthesis of commonalties in the two literatures, which represent particularly promising avenues for exploring the relationship between public services and their users.

scholarly journals Influence of personality traits on people's satisfaction with public service in Hanoi city, Vietnam

2021 ◽  
Vol 5 (S4) ◽  
Author(s):  
Phuong Huu Tung ◽  
Le Thi Khanh Ly
Keyword(s):  
Personality Traits ◽  
Public Service ◽  
Quantitative Research ◽  
Sampling Method ◽  
Public Services ◽  
P Value ◽  
The Public ◽  
The People ◽  
The Relationship

The quality of public services is concerned and improved to meet the satisfaction of the people, which has made governments more aware of the need to provide public services according to the needs and preferences of the public. Most of the previous studies used qualitative methods to assess people's satisfaction with public services. The authors use a quantitative research method to explore the quality of public services in Vietnam using the Servqual model and explore the relationship between personality traits and satisfaction with public services. The study was conducted in OSS rooms in Hanoi city, Vietnam in June 2021, using the intentional sampling method. Collect data through survey of 500 votes, of which 350 valid votes of citizens. The results of analysis by SEM model show that all 5 elements of personality traits: Openness, Dedication, Neuroticism; psychic; Greablenes has a positive and significant influence on the remaining 5 factors through 2 coefficients, Regression Weights and P-value, both have reliable values. The conclusion of this study provides valuable data for Government policymakers.

scholarly journals Official bilingualism meets de facto multilingualism: public service interpreting for the Chinese in Catalonia

2018 ◽  
Vol 2018 (251) ◽  
pp. 37-54
Author(s):  
Mireia Vargas-Urpi
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Life Experience ◽  
Immigration Policies ◽  
The Public ◽  
Place Of Origin ◽  
Standard Chinese ◽  
Intercultural Mediators ◽  
The Relationship

Abstract Catalonia is well known for being a bilingual region with language policies that give full support to promoting Catalan. More recently, the number of languages spoken in Catalonia has risen significantly due to immigration flows, while immigration policies encourage all citizens living in Catalonia to be able to communicate in Catalan with the public Administration. The same immigration policies, however, also acknowledge that interpreting (or intercultural mediation) may be necessary to facilitate immigrants’ rights to access public services during the first few years they are living in Catalonia. This article analyses the relationship between a minoritized language (Catalan), a dominant language (Spanish) and a group of recently arrived languages (Standard Chinese and other Chinese varieties) from the perspective of public service interpreting. It discusses some of the results of an empirical qualitative research which included: (a) interviews with public service interpreters and intercultural mediators working with Chinese living in Catalonia, (b) interviews with managers and coordinators in charge of interpreting or mediation services, and (c) questionnaires answered by Chinese users of public services in Catalonia. This research depicts a complex reality: it not only reflects interpreters’ and managers’ biases towards Spanish or Catalan, often motivated by their place of origin or life experience, but also the challenges when dealing with linguistic variation, i.e. the variety of languages (geolects and mutually unintelligible dialects) included under the umbrella term of Chinese.

scholarly journals The impact of Human Capital on the Public Services Performance

2019 ◽  
Vol 8 (4) ◽  
pp. 2877-2881
Keyword(s):  
Human Capital ◽  
Organizational Performance ◽  
Public Service ◽  
Public Services ◽  
Service Performance ◽  
Main Element ◽  
Systematic Random Sampling ◽  
The Public ◽  
And Performance ◽  
The Impact

The goal of the study is to check the impact of human capital on the performance of public services in Bahrain. Through the literature reviewing showed that human capital is considered to be one main element which helps to the enhancing and improvement organizational performance especially public service performance. The lack of enough previous studies in the area of human capital and performance of public services in the public sector was the motivated to conduct this study. The number of questionnaires that distributed to citizens of Bahrain was 640 via systematic random sampling in the four governorates of Bahrain: Capital, Muharraq, Northern and Southern and 384 questionnaires were returned, with 368 responses found usable. The results of the study revealed that human capital has a significant and positive relation on the performance of public services.

scholarly journals Public services: modern approaches to classification

2020 ◽  
Vol 8 (3) ◽  
pp. 5-15
Author(s):  
Tetiana Serohina
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Service System ◽  
Scientific Research ◽  
The Public ◽  
Service Category ◽  
Modern System ◽  
The Relationship

The aim of the study is to analyze the existing approaches to the classification of the public services system and to develop an approach that would meet modern domestic requirements. The urgency is due to the insufficient level of theoretical organization of the general array of public services, hence the practical need for the effective functioning of all areas of the system. The results of the study reveal the relationship between the lack of a proper approach to the classification of the public service system and the heterogeneity of changes that occur in different areas of this system. The existing approaches to the concept of "classification" are considered and the author's definition is offered, it is established that classification acts as an important tool of the theory of public administration. The level of complexity of the "service" category as an object of scientific research and the "public service" category is outlined. Modern approaches to classifications of public services are given, among which it is necessary to allocate (by subjects of service rendering, subjects of reception, by groups of services, by types of services, etc.), but it is established that existing approaches do not allow to organize the whole array of public services. Therefore, the author's approach that meets the requirements of this study is proposed. The conclusions are to substantiate the impossibility of establishing a modern system of public services without the development of adequate approaches to classification. The study clarifies the concept of classification, reveals that existing approaches to the classification of public services do not allow them to properly systematize and organize, resulting in the proposed author's approach to the classification of public services by area of provision, but deserves special attention to the criterion of delegation possibility of public service.

scholarly journals Public services: institutional and functional dimensions

2021 ◽  
pp. 99-107
Author(s):  
Sorin Bradu ◽  
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Service Sector ◽  
Public Services ◽  
Service Providers ◽  
The Other ◽  
The Public ◽  
Resources And Capabilities ◽  
Main Factors ◽  
Influence Behavior

In the main, the demends on public services providors for resources and capabilities will be increasingat a time when their flexibility to maneuver and to respond will be increasingly constrained. Anyway, there are two mains ways to provide public sevices: directly, by the services included into authorities of public administration structures, and a delegated-out way, to the other service providers. While there are many diferences between the countries in the extent and the ways in which public sevices are delegated-out, the main factors that will influence behavior are common to all the countries. The public service sector in Europe is vast and complex, because there is no general consensus on what constitutes a „public service”, and the activities included under the term can vary significantly between contries.

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