scholarly journals artikel Pengaruh Penerapan Manajemen Mutu Terpadu ( TQM ) Dalam Meningkatkan Kepuasan Pelanggan.

2019 ◽  
Author(s):  
presti putri riwana ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Quality Management System ◽  
Production Costs ◽  
Education Quality ◽  
Total Quality ◽  
Price Increases ◽  
Quality Of Products ◽  
Expected Increase

Integrated quality management system can not only be used in the world of education but companies must also use education quality management, so that the quality of the products they produce can be good and meet customer satisfaction. therefore each company will compete to show its quality. companies carry out integrated quality management because they want to fix every single mistake that happens even if it is so small that consumers of the company will feel satisfied Control the quality of products including fees and market share, the company's reputation, product accountability, international implications. Expected to perform quality repairs, among others: Repair reputation, increased volume, price increases, production costs can be minimized so that the expected increase in company earnings that are accompanied by the product expected by the customer on an ongoing base.Keyword: Total Quality Management (TQM), customer satisfaction

Pengaruh Penerapan Manajemen Mutu Terpadu ( TQM ) dalam Meningkatkan Kepuasan Pelanggan

2019 ◽  
Author(s):  
Presti Putri Riwana ◽  
Hade Afriansyah ◽  
Rusdinal
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Market Share ◽  
Management System ◽  
Quality Management System ◽  
Price Increase ◽  
Production Costs ◽  
Education Quality ◽  
Expected Increase

Abstrak- Integreted quality management system can not only be used in the word of education but companies must also use education quality manajement, so that the quality of the products they produce can be good and meet customer satisfaction. Therefore each company will compete to show its quality. Companies carry out integrated quality management because they want to fix every single mistake that happens even if is so small that consumers of the company will fell satisfied control the quality of product including fees and market share, the company’s repulation, product accountability, international implications. Expected to perform quality repairs, among others: Repair reputation, increased volume, price increase, production costs can be minimized so that the expected increase in company earnings thet are accompanied by the product expected by the customer on an ongoing base.

scholarly journals FORMATION OF THE QUALITY SYSTEM OF THE ENTERPRISE

2021 ◽  
Author(s):  
Oksana Sheremetynska ◽  
Artem Zakharchenko
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Legal Regulation ◽  
Production Costs ◽  
Management Systems ◽  
Quality Management Systems ◽  
Iso Standards ◽  
Quality Of Products

The introduction of a quality management system is important because it leads to improved productivity, optimization of business processes of the organization, and also leads to a reduction in production costs. The article considers the theoretical aspects of the quality management system at the enterprise, outlines the methods and classification of existing quality management systems. The essence of legal regulation of the quality management system is investigated and its current state is characterized. It is noted how some experts classify quality management methods. Recommendations for improving the quality management system at a domestic enterprise are offered. Emphasis is placed on the fundamental standards of ISO 9000 and how they are integrated into the state standards of Ukraine. When developing quality management systems, it should be borne in mind that the quality management system covers all processes that occur in the enterprise and on which the quality of products or services depends. According to the capabilities of the production process, the stages of the product life cycle are considered, which should be used at the appropriate stages of development and certification of the quality management system. The task of improving the quality and expanding the range of products is relevant in modern production conditions. This task is multifaceted and includes a number of scientific and technical, environmental, economic and social problems. An interdisciplinary approach is needed for an effective solution. One of the ways is product quality management based on assortment analysis and its innovative development. The experience of developed countries shows that the health of the nation, primarily through food, their safety, is more reliable when it is achieved by improving the quality of products based on standardization worldwide and internationally. At the international level, quality requirements are regulated by ISO standards, strictly focused on the consumer. The first such standards were the standards of the 9000 series, which came out in the late 80's pp. XX century More than half of the world's countries have implemented national standards identical to ISO standards, as well as certified enterprises in accordance with ISO standards.

scholarly journals Pengaruh Penerapan Manajemen Mutu Terpadu dalam Meningkatkan Kepuasan Pelanggan

2019 ◽  
Author(s):  
Presti Putri Riwana ◽  
Hade Afriansyah ◽  
Rusdinal
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Market Share ◽  
Management System ◽  
Quality Management System ◽  
Education Quality

Abstrak—Integreted quality management system can not only be used the word of education but companies must also use education quality manajement, so that the quality of the product they produce can be good and meet customer satisfaction. Therefore each company will compete to show its quality. Companies carry out integrated quality management because they want to fix every single mistake that happens even if is so small that consumers of the company will fell satisfied control the quality of product including fees and market share, the company’s repulation, product accountability, international implications.

scholarly journals Professional training of students as an object of quality management in the education system

2021 ◽  
Vol 128 ◽  
pp. 05012
Author(s):  
V.I. Stymkovskij ◽  
L.N. Anisimova ◽  
I.I. Burlakova
Keyword(s):  
Quality Management ◽  
Professional Training ◽  
Quality Management System ◽  
Modern Theory ◽  
Total Quality ◽  
Work Processes ◽  
Global Quality ◽  
Quality Of Products ◽  
The Impact

The modern theory of quality management is based on the position that activities aimed at improving quality should be carried out in the process of production/service. It is possible to determine the quality of products/services by many factors, both objective and subjective. To prevent the impact of various factors on quality, a quality management system is necessary. Each country has its own concept of quality management, which reflects the essence of Total Quality Management (TQM) methodology to solve quality improvement problems. Quality models to a large extent coincide with each other, are mutually complementary and differ only in the completeness and depth of coverage of the work processes of the organization. The main purpose of our article is a comprehensive study of theoretical and practical issues of professional training of students on the basis of global quality methodology, its step-by-step description, identifying the practical value in use for both technical and humanitarian specialties.

scholarly journals ROLE OF TOTAL QUALITY MANAGEMENT REQUIREMENTS IN ADMINISTRATION OF FEDERAL HEALTH INSTITUTION

2006 ◽  
pp. 075-083 ◽  
Author(s):  
Irina Yuryevna Bedoreva ◽  
Nikolay Gavrilovich Fomichev ◽  
Mikhail Anatolyevich Sadovoy ◽  
Vera Yuryevna Samarina
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Medical Care ◽  
Quality Management System ◽  
Production Costs ◽  
Maximum Efficiency ◽  
Total Quality ◽  
Medical Institutions ◽  
Care Health

Total Quality Management (TQM) is a new approach to administration of an institution aimed to achieve long-lasting success due to maximum efficiency of its activity with minimal production costs and steady quality of output products. Practically it took 80 years to realize the necessity to combine two systems of management: of activity and of quality, to meet customers’ requirements. Today quality of medical help is identified as a main goal of state policy in the field of health care. Health institutions need a system of quality management, providing conditions when the quality demanded by a customer is ensured at each step of medical care delivering. Novosibirsk Research Institute of Traumatology and Orthopaedics is among narrow minority of medical institutions which have a quality management system of medical care certified according to International Standard ISO 9001:2000. Implementation of this system based on TQM requirements permitted the administration and the staff of the Institute to proceed from direct control and maintenance of quality of medical care to assured permanent improving of quality thereby promoting a competitiveness of the institution.

scholarly journals THE DEVELOPMENT OF THE QUALITY MANAGEMENT SYSTEM IN TERMS OF KNOWLEDGE MANAGEMENT / KOKYBĖS VADYBOS SISTEMŲ TOBULINIMAS ŽINIŲ VADYBOS ASPEKTU

2011 ◽  
Vol 3 (4) ◽  
pp. 113-119
Author(s):  
Romualdas Vitkauskas
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Quality Management System ◽  
Analysis Method ◽  
Continual Improvement ◽  
Correlation Analysis Method ◽  
Product And Process ◽  
Quality Of Products ◽  
The Relationship

The interaction of quality management and knowledge man­agement are analyzed quite widely in scientific literature and discussed with reference to various models integrating these two management theories. However, there are not enough precise tools that could provide a possibility of improving the quality of products and services through knowledge management. To this end, the article examines the already existing models for the interaction between quality management and knowledge management. The results of a survey on Lithuanian industry show what organizational knowledge is the most important while implementing quality management principles aimed at improving quality. The correlation analysis method showed the relationship between quality management principles (process approach, continual improvement, management, facts) and the factors defining the product and process quality (the extent of determining process execution time, process resources, costs of process stages, indicators for products and/or services, the dura­tion of the process, the extent of measuring indicators, the extent of collecting information on indicators, the extent of collecting information about the costs of the process). Santrauka Kokybės vadybos ir žinių vadybos sąveika mokslinėje literatūroje analizuojama gana plačiai, aptariami įvairūs sąveikos modeliai integruojant šias dvi vadybos teorijas. Tačiau nepakankamai nagrinėjamos konkrečios priemonės, kuriomis būtų galima pagerinti produktų ir paslaugų kokybę pasitelkiant žinių vadybą. Tuo tikslu straipsnyje analizuojami jau egzis­tuojantys kokybės vadybos ir žinių vadybos sąveikos modeliai bei pateikiami Lietuvos pramonės įmonių tyrimo rezultatai, parodantys, kokios organizacinės žinios svarbiausios įgyvendinant kokybės vadybos principus, skirtus kokybei gerinti. Taikant koreliacinės analizės metodą nustatyta, kad egzistuoja ryšys tarp kokybės vadybos principų (procesinio požiūrio, nuolatinio gerinimo, valdymo remiantis faktais) įgyvendinimo lygio ir veiksnių, apibūdinančių produktų ir procesų kokybę (procesų įvykdymo laiko nustatymas, procesų išteklių nustatymas, procesų etapų išlaidų nustatymas, produktų ir (ar) paslaugų rodiklių nustatymas, rodiklių matavimas, rodiklių informacijos rinkimas, informacijos apie proceso trukmę nustatymas ir informacijos apie proceso išlaidas rinkimas).

scholarly journals ANALISIS PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN LABORATORIUM DI PT.X

2021 ◽  
Vol 7 (2) ◽  
pp. 114-119
Author(s):  
Niken Septiani Kurnia ◽  
Raden Faris Gumelar ◽  
Rifki Hidayattulloh
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Primary Data ◽  
Total Quality ◽  
A Company ◽  
Clear Goal

A company is built of course with a clear goal, namely to get as much profit as possible, but this is not necessarily achieved easily, there are many things that companies need to pay attention to in order to achieve these goals. One of the aspects that can affect company revenue is customer satisfaction with the products produced, where the quality of the products produced needs to be considered because this is directly proportional to customer satisfaction. To achieve customer satisfaction, many things can be done by the company, one of which is the application of Total Quality Management (TQM) as done by PT. X, where the application of TQM aims to increase competitiveness which is done by continuous improvement so that it This can affect employee performance which is also directly proportional to product quality and company earnings. This study was conducted to prove whether the implementation of TQM by PT X affects employee performance or not. The approach used in this study uses linear regression analysis, where the data used is primary data obtained from questionnaires distributed to several respondents. The results showed that variable X had an effect on variable Y with a correlation coefficient of 0.598 and the decision was made that the application of TQM had an effect on employee performance.

A Quality Assurance System in a Pervasive Computing Environment

2010 ◽  
pp. 61-76
Author(s):  
Amitava Mitra
Keyword(s):  
Decision Making ◽  
Quality Assurance ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Quality Assurance System ◽  
Management Objectives ◽  
Product Service

As the competition for products and services continues to grow, with customer satisfaction playing an integral part in this process, organizations are faced with the task of ensuring quality in all of their activities. Since many organizations do not necessarily produce the entire product or deliver the service by themselves, they are dependent on other vital sources, for example, suppliers, that impact quality of the finished product/service. This necessitates development and implementation of a quality management system which can integrate information from the various entities to facilitate decision making in a timely manner. Additionally, it is desirable for such a quality management system to be responsive to the existing quality environment at the various sources that contribute to the manufacture of the product or delivery of the service. This chapter provides a foundation for accomplishing such quality management objectives.

Perception of TQM benefits, practices and obstacles

2016 ◽  
Vol 28 (2) ◽  
pp. 317-336 ◽  
Author(s):  
Martin Jaeger ◽  
Desmond Adair
Keyword(s):  
Quality Management ◽  
Classification System ◽  
Project Managers ◽  
Total Quality ◽  
Content Type ◽  
Total Group ◽  
Management Consultants ◽  
Industrial Organizations ◽  
Quality Of Products

Purpose – The purpose of this paper is to identify the perception of total quality management (TQM) benefits, practices and obstacles in Kuwaiti industrial organizations certified against ISO 9001:2000 (or later) and following a TQM approach. A discrepancy in perception between project managers (PMs) and quality management representatives (QMRs) of organizations in the Gulf Cooperation Council countries has already been identified (Jaeger and Adair, 2013), and this study compares the perception of these two groups in more depth. Design/methodology/approach – Extensive representatives of both groups have been individually interviewed, a classification system for TQM benefits, practices and obstacles has been developed, and interview responses have been analyzed against this classification system. Findings – It emerges that all responses matched one of the benefits, obstacles and practices of the classification system. Comparing the total group of PMs with the total group of QMRs, it was found that both groups agree on their perception of the most important practice (i.e. an implemented management system) and, the biggest obstacle (i.e. lack of employee involvement). However, they disagree on their perception of the most important TQM benefit (i.e. PMs prefer quality of products and services, and QMRs prefer productivity). Originality/value – The results of the total groups and sub-groups give new insights regarding the different perceptions of PMs and QMRs. Also, the results enable practitioners of these two functions to discuss the differences and align their perceptions. This should increase the effectiveness of the TQM approach in their organizations. Finally, the results allow management consultants to focus on areas with high potential for improvements.

scholarly journals FROM QUALITY MANAGEMENT TO MANAGING QUALITY: SYSTEMIC APPROACH

2009 ◽  
Vol 1 (1) ◽  
pp. 4-8 ◽  
Author(s):  
Vincentas Lamanauskas
Keyword(s):  
Quality Management ◽  
General Education ◽  
Quality Management System ◽  
Academic Staff ◽  
Education Institution ◽  
Systemic Approach ◽  
Education Quality ◽  
General Definition ◽  
The European Union

The recently discussed issues of education quality are devoted full attention. The systems of quality control are developed, services are certified etc. All EU countries point to education quality as one of the most important political priorities. Despite the fact it is an excellent idea, the questions of how to ensure adequate education and how to achieve equally ranked education certification in all countries of the European Union arise. We can note that different legal and political documents approved by Lithuanian authorities in one way or another emphasize that ensuring quality education is a priority field. What is quality? This question is not so simple. We can agree with general definition that quality generally refers to a certain degree (level) of excellence. It is obvious that there are at least two main perspectives of defining quality, one from the customer of education services and the other one from the producer (education institution). It is obvious, that the quality aspiration is important not only for the companies which produce products or offer service, but also for education institutions of all levels. The central point is the understanding that quality cannot be bought in the market and is not something beyond institution boundaries. Everything will be determined by awareness that quality in a broad sense is conditioned by the quality of management (administration). Only professional management leads to qualified processes (institution work) whereas the latter ensure high-quality service. Another main point is that education and research belongs together. It is as axiomatic truth. Without high-level research a quality management system seems to be a useless thing. As the understanding of quality may vary, a general agreement on the issue discussing quality is very important at least inside the institution. Quality is differently treated by academic staff, teachers, students, employers, social partners of institution, authorities and society in general. Education is a complex system having different levels, sub-systems etc. that closely correlate and determine one another. Finally, we can notice that the best organizations have a systemic and comprehensive focus on quality. Key words: quality of education, managing quality, systemic approach.

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