Perception of TQM benefits, practices and obstacles

2016 ◽  
Vol 28 (2) ◽  
pp. 317-336 ◽  
Author(s):  
Martin Jaeger ◽  
Desmond Adair
Keyword(s):  
Quality Management ◽  
Classification System ◽  
Project Managers ◽  
Total Quality ◽  
Content Type ◽  
Total Group ◽  
Management Consultants ◽  
Industrial Organizations ◽  
Quality Of Products

Purpose – The purpose of this paper is to identify the perception of total quality management (TQM) benefits, practices and obstacles in Kuwaiti industrial organizations certified against ISO 9001:2000 (or later) and following a TQM approach. A discrepancy in perception between project managers (PMs) and quality management representatives (QMRs) of organizations in the Gulf Cooperation Council countries has already been identified (Jaeger and Adair, 2013), and this study compares the perception of these two groups in more depth. Design/methodology/approach – Extensive representatives of both groups have been individually interviewed, a classification system for TQM benefits, practices and obstacles has been developed, and interview responses have been analyzed against this classification system. Findings – It emerges that all responses matched one of the benefits, obstacles and practices of the classification system. Comparing the total group of PMs with the total group of QMRs, it was found that both groups agree on their perception of the most important practice (i.e. an implemented management system) and, the biggest obstacle (i.e. lack of employee involvement). However, they disagree on their perception of the most important TQM benefit (i.e. PMs prefer quality of products and services, and QMRs prefer productivity). Originality/value – The results of the total groups and sub-groups give new insights regarding the different perceptions of PMs and QMRs. Also, the results enable practitioners of these two functions to discuss the differences and align their perceptions. This should increase the effectiveness of the TQM approach in their organizations. Finally, the results allow management consultants to focus on areas with high potential for improvements.

Total quality management (TQM) movement in public health

2015 ◽  
Vol 33 (1) ◽  
pp. 25-41 ◽  
Author(s):  
Jeffrey E. Jarrett
Keyword(s):  
Public Health ◽  
Quality Control ◽  
Quality Management ◽  
Health Services ◽  
Multivariate Methods ◽  
Total Quality ◽  
Public Health Services ◽  
Content Type ◽  
The Public

Purpose – The purpose of this paper is to suggest better methods for monitoring the diagnostic and treatment services for providers of public health and the management of public health services. In particular, the authors examine the construction and use of industrial quality control methods as applied to the public providers, in both the prevention and cure for infectious diseases and the quality of public health care providers in such applications including water quality standards, sewage many others. The authors suggest implementing modern multivariate applications of quality control techniques and/or better methods for univariate quality control common in industrial applications in the public health sector to both control and continuously improve public health services. These methods entitled total quality management (TQM) form the foundation to improve these public services. Design/methodology/approach – The study is designed to indicate the great need for TQM analysis to utilize methods of statistical quality control. All this is done to improve public health services through implementation of quality control and improvement methods as part of the TQM program. Examples of its use indicate that multivariate methods may be the best but other methods are suggested as well. Findings – Multivariate methods provide the best solutions when quality and reliability tests show indications that the variables observed are inter-correlated and correlated over time. Simpler methods are available when the above factors are not present. Research limitations/implications – Multivariate methods will provide for better interpretation of results, better decisions and smaller risks of both Type I and Type II errors. Smaller risks lead to better decision making and may reduce costs. Practical implications – Analysts will improve such things as the control of water quality and all aspects of public health when data are collected through experimentation and/or periodic quality management techniques. Social implications – Public health will be better monitored and the quality of life will improve for all especially in places where public development is undertaking rapid changes. Originality/value – The manuscript is original because it uses well known and scientific methods of analyzing data in area where data collection is utilized to improve public health.

scholarly journals Professional training of students as an object of quality management in the education system

2021 ◽  
Vol 128 ◽  
pp. 05012
Author(s):  
V.I. Stymkovskij ◽  
L.N. Anisimova ◽  
I.I. Burlakova
Keyword(s):  
Quality Management ◽  
Professional Training ◽  
Quality Management System ◽  
Modern Theory ◽  
Total Quality ◽  
Work Processes ◽  
Global Quality ◽  
Quality Of Products ◽  
The Impact

The modern theory of quality management is based on the position that activities aimed at improving quality should be carried out in the process of production/service. It is possible to determine the quality of products/services by many factors, both objective and subjective. To prevent the impact of various factors on quality, a quality management system is necessary. Each country has its own concept of quality management, which reflects the essence of Total Quality Management (TQM) methodology to solve quality improvement problems. Quality models to a large extent coincide with each other, are mutually complementary and differ only in the completeness and depth of coverage of the work processes of the organization. The main purpose of our article is a comprehensive study of theoretical and practical issues of professional training of students on the basis of global quality methodology, its step-by-step description, identifying the practical value in use for both technical and humanitarian specialties.

scholarly journals artikel Pengaruh Penerapan Manajemen Mutu Terpadu ( TQM ) Dalam Meningkatkan Kepuasan Pelanggan.

2019 ◽  
Author(s):  
presti putri riwana ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Quality Management System ◽  
Production Costs ◽  
Education Quality ◽  
Total Quality ◽  
Price Increases ◽  
Quality Of Products ◽  
Expected Increase

Integrated quality management system can not only be used in the world of education but companies must also use education quality management, so that the quality of the products they produce can be good and meet customer satisfaction. therefore each company will compete to show its quality. companies carry out integrated quality management because they want to fix every single mistake that happens even if it is so small that consumers of the company will feel satisfied Control the quality of products including fees and market share, the company's reputation, product accountability, international implications. Expected to perform quality repairs, among others: Repair reputation, increased volume, price increases, production costs can be minimized so that the expected increase in company earnings that are accompanied by the product expected by the customer on an ongoing base.Keyword: Total Quality Management (TQM), customer satisfaction

scholarly journals Principles and Contributions of Total Quality Mangement (TQM) Gurus on Business Quality Improvement

2017 ◽  
Author(s):  
Behnam Neyestani
Keyword(s):  
Quality Improvement ◽  
Quality Management ◽  
Literature Review ◽  
Total Quality Management ◽  
Paradigm Shift ◽  
Total Quality ◽  
The Past ◽  
Quality Of Products ◽  
Main Ideas

Over the past few decades, Total Quality Management (TQM) gurus have been developed certain theories in the area of business quality improvement, which caused a huge paradigm shift in improving the quality of products and services. The main aim of this paper was to discuss regarding the key roles of TQM gurus such as Deming, Crosby, Juran, Feigenbaum, Ishikawa, and others in improving business quality within different organizations in 20th Century. Thus, a systematic literature review was performed to specify the concept of TQM principles and philosophies from the aforementioned TQM gurus. However, the literature review was provided invaluable insight on the understanding of the main ideas and philosophies proposed by these TQM gurus.

Proposing a total quality management (TQM) model for open government data (OGD) initiatives: implications for India

foresight ◽  
2019 ◽  
Vol 21 (3) ◽  
pp. 321-331 ◽  
Author(s):  
Stuti Saxena
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Citizen Participation ◽  
Open Government ◽  
Total Quality ◽  
Content Type ◽  
Extant Literature ◽  
Open Government Data ◽  
Government Data

Purpose This paper aims to advance a total quality management (TQM) model for the open government data (OGD) initiatives undertaken by the governments. As an example, the paper investigates the national OGD portal of India (www.data.gov.in) and provides implications of the proposed TQM model for the Indian case. Design/methodology/approach The TQM model for the OGD initiatives (16 dimensions in terms of drivers, enablers and results) is derived from the extant literature on the principles of TQM and OGD. The proposed model is used for drawing implications for the Indian OGD initiative. Findings The application of TQM model for the OGD initiative in India would help in quality maintenance and sustainability. The quality of the OGD portal should be improved by taking the TQM model as a point of reference. Practical implications Ensuring quality of the datasets is important for any OGD initiative. The proposed TQM model leaves insights for the practitioners (policymakers and administrators) to implement the TQM model in the OGD policy initiatives. This would lead to increased trust, transparency and accountability. Social implications Through the integration of the TQM model in the OGD initiative of the country, a wider section of the stakeholders may tap the qualitatively advanced datasets for value creation. Citizen participation and engagement would increase with the integration of the TQM model in the OGD initiative. Originality/value While management of quality in the OGD initiatives has been underlined in the extant OGD-focused literature, the utility of applying TQM principles in OGD initiatives has not been conceived so far. The present study seeks to contribute towards the extant literature on TQM and OGD with the identification of the TQM model for the OGD initiatives.

Adopting total quality management to enhance service delivery in medical records

2016 ◽  
Vol 26 (2) ◽  
pp. 140-169 ◽  
Author(s):  
Emmanuel Adjei ◽  
Monica Mensah
Keyword(s):  
Quality Management ◽  
Service Delivery ◽  
Total Quality Management ◽  
Medical Records ◽  
Team Work ◽  
Quality Of Services ◽  
Management Service ◽  
Total Quality ◽  
Content Type

Purpose The purpose of this study is to determine the extent to which total quality management (TQM) initiatives can improve the quality of services delivery at the medical records unit of the Korle-Bu Teaching Hospital (KBTH) to help meet the expectations and aspirations of patients and customers of the hospital. Design/methodology/approach This research adopted the survey strategy as its research design. The total study population consisted of 114 medical records staff of the KBTH. Questionnaires and personal observations were employed as the data collection instruments. The study recorded a response rate of 98 per cent. Data gathered from respondents were analysed in qualitative terms. Findings The overall finding of this study was that, although the medical records department of the KBTH had a fair degree of understanding on the benefits of TQM to records management service delivery, the exiting values for TQM did not meet the framework of good TQM practice, principles and standards. Research limitations/implications Even though the subjects for the study were from the biggest hospital in Ghana, the findings of this study may not be generalised to the whole country. Practical implications The study has demonstrated the need for the medical records department of the KBTH to have and develop good TQM standards to improve the quality of services to patients and varied customers of the hospital. Originality/value The literature reviewed indicated that this study is a maiden attempt to examine how TQM initiatives including sensitivity, customer satisfaction, commitment of top management, team work, effective leadership and participatory management, people development and effective and open communication can improve the quality of medical records service delivery at the KBTH in Ghana.

scholarly journals IMPLEMENTASI TOTAL QUALITY MANAGEMENT TERHADAP KUALITAS PRODUK PADA PT. TRI MUSTIKA COCOMINAESA AMURANG

2018 ◽  
Vol 14 (1) ◽  
Author(s):  
Meylani Selvi Kading ◽  
Sifrid S. Pangemanan ◽  
Natalia Y. T. Gerungai
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Product Quality ◽  
Descriptive Analysis ◽  
Total Quality ◽  
Customer Needs ◽  
Ongoing Process ◽  
World Today ◽  
Quality Of Products

The influence of globalization in the industrial world today has caused competition between companies to become increasingly strict and competitive. The company's success is seen from the quality of products produced by the company. Total Quality Management is an ongoing process to achieve a better level of quality in meeting customer needs. The purpose of this research is to find out how the implementation of Total Quality Management at PT. Tri Mustika Cocominaesa Amurang. The method used is descriptive analysis. PT. Tri Mustika Cocominaesa applies ethics, integrity, trust, training, teamwork, leadership, appreciation, and communication to be successful in implementing Total Quality Management.Keywords: Total Quality Management {TQM}, Product Quality.

scholarly journals Quality Costing Technique An Appropriate Financial Indicator for Reducing Costs and Improving Quality in the Organizations

2017 ◽  
Author(s):  
Behnam Neyestani
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Performance Indicator ◽  
Total Quality ◽  
Financial Indicator ◽  
Reducing Costs ◽  
Quality Of Products ◽  
And Control ◽  
Navigation Menu

SelectedWorks Behnam Neyestani Toggle navigation menu profile imageSelected Works of Behnam Neyestani FollowingUnpublished PaperQuality Costing Technique: An Appropriate Financial Indicator for Reducing Costs and Improving Quality in the Organizations(2017)Behnam Neyestani, De La Salle University Edit DownloadAbstractQuality costing method is one of the total quality management (TQM) tools. This technique is also the most significant financial performance indicator, which can assist the companies to monitor and control their expenses related the quality of products and services during production process, in order to ensure that the firm is able to satisfy the requirements of the customers. Accordingly, the adoption of this method can cause that the companies save money and being more competitive in the market. However, the main purpose of this paper was to explore and discuss regarding the aspects of this TQM tool, and how it can detect unnecessary costs and maintain good quality for products and services with an aim to attain highest level of customer satisfaction in the organizations.

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