scholarly journals The impact of leader’s humor styles on creativity and work engagement of call center employees in Jakarta

2021 ◽  
Vol 8 (2) ◽  
pp. 120-133
Author(s):  
Netania Emilisa ◽  
Egabetha Amirah Yudhaputrib ◽  
Naidah Wena Karimah
Keyword(s):  
Hypothesis Testing ◽  
Work Engagement ◽  
Call Center ◽  
Humor Styles ◽  
Humor Style ◽  
Negative Effect ◽  
Aggressive Humor ◽  
Managerial Implications ◽  
The Impact ◽  
Positive Effect

This study aimed to analyze the impact of a leader's humor style dimensions: affiliate humor style, self-enhancing humor styles, aggressive humor styles, and self-defeating humor style on creativity and work engagement. Data collected from 138 call centers from some of the Cell Phone Companies in Jakarta. The data collection technique used in this study is non-probability sampling with a purposive sampling method. The techniques used to analyze this research are instrumental tests such as validity, reliability, and hypothesis testing using Multiple Regressions with SPSS 25. The results of hypothesis testing in this investigation indicate that there is a positive effect of affiliate humor style on creativity and work engagement, a positive effect of self-enhancing humor style to creativity and a negative effect to work engagement, an adverse effect of aggressive humor style on creativity and work engagement, and a negative effect self-defeating humor style on creativity and work engagement. Managerial implications can be given so the leaders can use appropriate humor styles to increase employee's spirit in the workplace.

scholarly journals Are Recycling People Also Saving? Costliness Matters

2021 ◽  
Vol 11 ◽  
Author(s):  
Sheng Wei ◽  
Jiaqi Xu ◽  
Shengxiang She ◽  
Yan Wang ◽  
Ying Zhang
Keyword(s):  
Structural Equation ◽  
Equation Modeling ◽  
Resource Saving ◽  
Self Identity ◽  
Structural Relationships ◽  
Negative Effect ◽  
Managerial Implications ◽  
The Impact ◽  
Positive Effect

In view of the fact that vigorously promoting recycling has become a viable means to promote sustainable development, it is important to better understand the impact of recycling efforts on subsequent resource saving behavior. This research empirically examines the effects of recycling efforts on subsequent resource saving by analyzing the survey data of 356 college students in China. The recycling efforts, environmental self-identity and feeling of pride were measured using existing scales while saving behaviors and recycling cost were measured by developing new scales. Partial least squares structural equation modeling was performed to test the structural relationships among recycling efforts, environmental self-identity, feeling of pride, and saving behaviors. Further, the moderation role of recycling cost was tested. The results showed that (1) saving behaviors could be classified into two types based on their costliness; (2) recycling efforts have a positive effect on costless saving behaviors, while having a negative effect on costly saving behaviors; (3) both the positive and negative effect of recycling efforts on resource saving is mediated by pride feeling and environmental self-identity; and (4) recycling cost negatively moderates the effects of recycling efforts on pride feeling. We discuss the theoretical and managerial implications of the findings.

Humor in leader-follower relationships: Humor styles, similarity and relationship quality

2014 ◽  
Vol 27 (2) ◽  
Author(s):  
Barbara Wisse ◽  
Eric Rietzschel
Keyword(s):  
Relationship Quality ◽  
Humor Styles ◽  
Future Studies ◽  
Humor Style ◽  
Aggressive Humor ◽  
Multi Level ◽  
The Impact ◽  
The Relationship

AbstractThe present study focuses on how humor may affect the quality of the relationship between leader and follower (LMX). More specifically, we examined the impact of follower self-reported humor style and leader self-reported humor style on the extent to which followers perceived their relationship with their leader to be of high quality (in terms of affect, loyalty, contribution and professional respect). We also investigated the role of congruence between leader humor style and follower humor style in the reported quality of their relationship. We present the results of a multi-level study of leaders (N = 88) and their followers (N = 257) showing that LMX is positively related to follower affiliative humor style and negatively related to follower aggressive humor style. In addition, LMX is higher with stronger congruence in self-defeating humor styles: leaders' self-defeating humor was positively associated with LMX when followers were high (and not when they were low) in self-defeating humor. These results imply that future studies may benefit from differentiating between different humor styles in order to better understand the role of humor in the intricate relationship between leaders and their followers.

Impact of Digitalization on Service Work in Knowledge-Intensive Business Services: An Empirical Study in Tax Consultancies

2019 ◽  
Vol 3 (4) ◽  
pp. 209-222
Author(s):  
Philipp K. Görs ◽  
Henning Hummert ◽  
Anne Traum ◽  
Friedemann W. Nerdinger
Keyword(s):  
Work Engagement ◽  
Service Work ◽  
Psychological Consequences ◽  
Business Services ◽  
Knowledge Intensive Business Services ◽  
Positive Effects ◽  
Knowledge Intensive ◽  
The Impact ◽  
Positive Effect ◽  
Special Case

Digitalization is a megatrend, but there is relatively little knowledge about its consequences for service work in general and specifically in knowledge-intensive business services (KIBS). We studied the impact of digitalization on psychological consequences for employees in tax consultancies as a special case of KIBS. We compare two tax consulting jobs with very different job demands, those of tax consultants (TCs) and assistant tax consultants (ATCs). The results show that the extent of digitalization at the workplace level for ATCs correlates significantly positively with their job satisfaction. For TCs, the same variable correlates positively with their work engagement. These positive effects of digitalization are mediated in the case of ATCs by the impact on important job characteristics. In the case of TCs, which already have very good working conditions, the impact is mediated by the positive effect on self-efficacy. Theoretical and practical consequences of these results are discussed.

scholarly journals The Happiness, Hardiness, and Humor Styles of Students with a Bachelor’s Degree in Sport Sciences

2018 ◽  
Vol 8 (9) ◽  
pp. 82 ◽  
Author(s):  
Pınar Yaprak ◽  
Mehmet Güçlü ◽  
Tebessüm Ayyildiz Durhan
Keyword(s):  
Short Form ◽  
Bachelor's Degree ◽  
Humor Styles ◽  
Fall Semester ◽  
Psychological Hardiness ◽  
Humor Style ◽  
Aggressive Humor ◽  
Negative Relationships ◽  
Oxford Happiness Questionnaire ◽  
Gender Type

Happiness, psychological hardiness, and humor (“the 3Hs”) are useful ways of assessing resilience to stress in positive psychology. The literature analyzing their confluence regarding sports is scarce. This study aims to analyze the participants’ 3H levels and the relationships between those levels and specific variables. The Psychological Hardiness Scale (Psikolojik Dayaniklilik Olcegi, PDO), the Oxford Happiness Questionnaire Short Form (OHQ-SF), and the Humor Styles Questionnaire (HSQ) were used. Students in pedagogical formation training during the 2016–2017 fall semester have participated in the study (N = 211). Significant differences were found regarding the levels of psychological hardiness in relation to gender, type of sport, and years of participation, and, in humor types regarding the variables of gender, age, residence and perceived income. There were significant differences in all instruments regarding gender. Negative relationships were found between the “aggressive humor” and “challenge” and “self-commitment” sub-dimensions of PDO, while the relationships were positive between “self-enhancing humor” and PDO and OHQ-SF, and between “affiliative humor” style and PDO and OHQ-SF. This study enhances the positive socio-psychological account in the literature by incorporating the issues of 3H and provides an understanding of particularities that may help improve the practice of relevant experts and individuals.

scholarly journals PENGARUH RELATIONSHIP MARKETING DAN RELATIONSHIP QUALITY TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING PADA PRODUK PARFUM MULEGH DI PURWOKERTO

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Ilham Akbar
Keyword(s):  
Customer Satisfaction ◽  
Relationship Quality ◽  
Relationship Marketing ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Marketing Relationship ◽  
Negative Effect ◽  
The Impact ◽  
The Relationship ◽  
Positive Effect

The research entitled �The Influence of Relationship Marketing and Relationship Quality Towards Customer Loyalty with Customer Satisfaction as The Intervening Variable on Mulleg Perfume Product in Purwokerto� aims to determine the impact of relationship marketing and relationship quality towards customer satisfaction and customer loyalty and to determine whether customer satisfaction could become the intervening variable. The hypothesis of this research is the relationship marketing has negative effect towards customer satisfaction, the relationship marketing has positive effect towards customer loyalty, the relationship quality has positively effect towards customer satisfaction, the relationship quality has positively effect towards the customer loyalty, and the customer loyalty could be able to mediate the influence of relationship marketing and relationship quality toward customer loyalty.� The analysis method that used on this research is the structural equation modeling.The results show that the relationship marketing has positive and significant effect towards customer satisfaction. It will increase the customer satisfaction of Mulleg Aromatic perfume product in Purwokerto. The relationship quality has positive and significant effect towards customer satisfaction, so it will increase the customer satisfaction of Mulleg Aromatic perfume product in Purwokerto. The relationship marketing has positive and significant effect towards customer loyalt. It will increase the customer loyalty of Mulleg Aromatic perfume product in Purwokerto. The relationship quality has positive and significant effect towards the customer loyalty. The Customer Satisfaction has positive and significant effect towards customer loyalty. The customer satisfaction could mediate the influence of relationship marketing towards the customer loyalty on Mulleg Aromatic perfume product in Purwokerto. The customer satisfaction could mediate the influence of relationship quality towards the customer loyalty of Mulleg Aromatic perfume product in Purwokerto.�Keywords : Relationship Marketing , Relationship Quality , Customer Satisfaction and Customer Loyalty�

An Analysis of the Effect of selected Factors on microsurgical Performance

2021 ◽  
Author(s):  
Andrzej Zyluk ◽  
Konrad Czernikiewicz ◽  
Joanna Antoniak ◽  
Urszula Abramczyk
Keyword(s):  
Physical Exercise ◽  
Medical Studies ◽  
Latex Glove ◽  
Physical Exercises ◽  
Surgical Expertise ◽  
Negative Effect ◽  
The Times ◽  
The Impact ◽  
Positive Effect

Abstract Background Microsurgery is a specific surgical expertise that involves operating on very small structures, and requires the assistance of a magnifying device: a microscope or loupes. Several factors have been identified that could affect the quality of microsurgical performance in training or surgical procedures. Objective The objective of this study was to assess the impact of the selected factors – caffeine, alcohol and physical exercise – on a microsurgical task prior its performance. Methods Ten students from the 5th and 6th years of medical studies who had completed the advanced microsurgical course performed a “6-stitches test” on a latex glove spanned over a cup prior to and after consumption of caffeine, alcohol and performing physical exercises. The times taken to complete the task at baseline and post-exposure were recorded. Results The results of the study show a statistically significant positive effect of caffeine and a statistically significant negative effect of physical exercise on microsurgical performance when performed shortly before the task. Small dose of alcohol taken before the task showed had little effect on performance.

Household finances and social comparison: Determinants of financial well-being in Indonesia

2021 ◽  
Vol 4 (1) ◽  
pp. 81
Author(s):  
Aisyah Amatul Ghina ◽  
Subiakto Sukarno
Keyword(s):  
Social Comparison ◽  
Financial Education ◽  
Well Being ◽  
Standard Of Living ◽  
Current Standard ◽  
Financial Position ◽  
Negative Effect ◽  
Socioeconomic And Demographic Factors ◽  
The Impact ◽  
Positive Effect

To achieve a vision of sustainable financial well-being (FWB) in Indonesia, generating more knowledge in household behavior and FWB is pivotal. This study assesses the impact of household financial position and social comparison on individual FWB in Indonesia. Using the latest wave of Indonesia Family Life Survey (IFLS) dataset, subjective FWB assessed by questions on subjective prosperity, perceived current standard of living adequacy and perceived future standard of living. The empirical analysis shows that net wealth and total assets are also essential determinants and positively related to FWB along with income. On the contrary, though it is only found significant on the perceived current standard of living adequacy, the total debt level has a negative effect on FWB. The findings also confirm that socioeconomic and demographic factors also significantly affect FWB (e.g., being female and more educated has a positive effect on FWB). Furthermore, it also found that relative financial position (i.e., social comparison) has important roles in determining individuals' FWB level. Being above the reference group's average for a particular financial measure (i.e., income and total assets) has a positive effect on an individual's FWB. The findings of this study suggest for promoting financial education in the national school system starting senior high school to increase the level of financial well-being among young adult and people with lower educational attainment.JEL Classification C31; D14; I31

METAPHYLAXIS OF APPLICATION OF VETERINARY PREPARATIONS «MULTIOMYCIN 1%» AND «YUBERIN ORAL»

2021 ◽  
pp. 41-47
Author(s):  
E. V. Romanova
Keyword(s):  
Microbial Contamination ◽  
Veterinary Drug ◽  
Production Test ◽  
Combined Use ◽  
Negative Effect ◽  
The Impact ◽  
Daily Gain ◽  
Positive Effect ◽  
Experimental Group

We studied the effect of the antimicrobial drug «Multiomycin 1 %» on the hematological and biochemical pa-rameters of blood, the activity of digestive enzymes (amylase, alkaline phosphatase, protease), the structure of the mi-crobiocenosis of the small and large intestines, and the quality of the products. Based on the results of preclinical stud-ies, a production test was carried out in conjunction with the veterinary drug «Yuberin oral», as well as an assessment of the impact on the productivity of poultry was given. «Multiomycin 1 %» did not adversely affect the chickens. The drug had a positive effect on the activity of the digestive processes, increased their activity. Contributed to a decrease in the total microbial contamination in the contents of the small and large intestines and an increase in the content of bifidobacteria and lactobacilli. Combined use with yuberin contributed to an increase in safety, an increase in the aver-age daily gain, as well as a decrease in the incidence of gastroenteritis. The weight gain at the end of the experiment in the chickens of the experimental group was 3,74 % higher than in the control. The use of the veterinary drug «Multiomycin 1 %» did not have a negative effect on the quality of the products.

scholarly journals Examining the Impact of Innovation Forms on Sustainable Economic Performance: The Influence of Family Management

2019 ◽  
Vol 11 (21) ◽  
pp. 6132 ◽  
Author(s):  
Rubén Martínez-Alonso ◽  
María J. Martínez-Romero ◽  
Alfonso A. Rojo-Ramírez
Keyword(s):  
Family Involvement ◽  
Economic Performance ◽  
Firm Growth ◽  
Process Innovation ◽  
Family Management ◽  
Sustained Competitive Advantage ◽  
Negative Effect ◽  
Family Involvement In Management ◽  
The Impact ◽  
Positive Effect

The aim of this research is to explore the effect that innovation, as a potential source of sustained competitive advantage and firm growth, has on the achievement of sustainable economic performance. In particular, this paper empirically examines the influence of four innovation forms (intramural R&D, extramural R&D, product innovation, and process innovation) on firms’ sustainable economic performance, considering the moderating effect of family involvement in management. To test the hypotheses, random-effects regression analyses are applied to a longitudinal sample of 598 Spanish private manufacturing firms throughout the 2006–2015 period. The results show a negative effect of intramural and extramural R&D on sustainable economic performance and a positive effect of process innovation on sustainable economic performance. Moreover, a reinforced relationship between process innovation and sustainable economic performance is also revealed when family involvement in management acts as a moderator. The findings make several contributions to research and practice.

The effect of the moral failure of a foreign brand on competing brands

2017 ◽  
Vol 51 (5/6) ◽  
pp. 903-922 ◽  
Author(s):  
Amro A. Maher ◽  
Anusorn Singhapakdi
Keyword(s):  
Real Life ◽  
Product Category ◽  
Content Type ◽  
Moral Failure ◽  
Foreign Brand ◽  
Intention To Purchase ◽  
Negative Effect ◽  
Foreign Brands ◽  
The Impact ◽  
Positive Effect

Purpose The purpose of this paper is to examine the impact of the moral failure of a scandalized foreign brand afflicted with a product-harm crisis on competing brands (i.e. within the same product category) while taking into account the country of origin (COO) of the brands. Design/methodology/approach This paper presents the results of two studies. The first study uses an experimental design, while the second uses a survey to examine a real-life product-harm crisis. Findings The results indicate that the moral failure of a scandalized foreign brand has an indirect negative effect on the intention to purchase competing foreign brands from the COO of the scandalized foreign brand. This effect is, however, reversed for domestic brands, where moral failure has an indirect positive effect on the intention to purchase competing domestic brands. Research limitations/implications The results of this research were based on an examination of how US consumers responded to the moral failure of Japanese and German brands. Future studies should examine brands from different COOs in different countries. Practical implications These results suggest that competing foreign brands from the COO of the scandalized brand should collaborate to quickly handle a product-harm crisis to prevent a spillover and that domestic competitors should capitalize on the opportunity to attract new customers. Originality/value This study represents a first attempt to examine the effect of a foreign brand’s moral failure in handling product-harm crisis on competing brands, both foreign and domestic.

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