scholarly journals Analysis of An Indonesian E-Commerce Website: Gap Between Actual Performance and Users' Expectation

2018 ◽  
Vol 6 (1) ◽  
pp. 65-75 ◽  
Author(s):  
Mahir Pradana ◽  
Muhammad Ichsan
Keyword(s):  
Information Quality ◽  
Gap Analysis ◽  
Quality Information ◽  
Basic Requirement ◽  
Analysis Method ◽  
Quality Performance ◽  
Actual Performance ◽  
Website Quality ◽  
Online Business

For an e-commerce company, a reliable website is a basic requirement in the expansion of its business. This study aimed to describe the level of quality that is perceived by customers of an e-commerce website in Indonesia, based on the judgment of the actual quality and perceived quality developed from Website Quality (WebQual) theory. This research employs WebQual dimensions namely usability, information quality, and service interaction to be further analyzed by using Gap Analysis method. The research was done by spreading questionnaires to 100 respondents in Bandung, Indonesia, to determine what are the factors determining website quality of Shopee Indonesia. The result shows that overall there are value gaps between the actual quality (performance) and ideal quality (importance) of the website.   Keywords: E-Commerce; Website Quality; Information Technology; Online business

scholarly journals Website Quality To Increase Franchise Marketing Performance Excellent

2016 ◽  
Vol 7 (2) ◽  
pp. 121
Author(s):  
Erwin Halim ◽  
Yohannes Kurniawan
Keyword(s):  
Service Quality ◽  
Information Quality ◽  
The Internet ◽  
Quality Information ◽  
System Quality ◽  
Website Quality ◽  
Marketing Performance ◽  
Intention To Purchase ◽  
Use Of The Internet

According to Indonesia Association of Service Provider (APJII) survey in 2014, the internet user in Indonesia increased up to around 88 million. This number expresses that the use of the internet to seek business franchise information will increase as well. The increase of internet using should be followed by the quality of franchisor's website. The franchisor's website will relate to system quality, information quality and service quality (DeLone and McLean, 2003). This research uses SEM LISREL to see the loading factors of each indicator impact in variables and website quality variables impact to intention to purchase franchise. The result shows that all variables (System quality, Information Quality, and Service Quality) give significant impact to dependent variable Website Quality.

scholarly journals Pengaruh Kualitas Informasi Dalam Ulasan Online dan Kualitas Situs Web Terhadap Kepercayaan Konsumen Pada Situs Web Perjalanan Wisata (Studi Pada Traveloka)

2021 ◽  
Vol 7 (1) ◽  
pp. 33-42
Author(s):  
Maya Rismayanti ◽  
Ira Siti Sarah
Keyword(s):  
Information Quality ◽  
Online Reviews ◽  
Consumer Trust ◽  
Quality Of Information ◽  
Website Quality ◽  
Online Trust ◽  
A Value ◽  
Online Business ◽  
Online Consumer

Travel websites are the choice of tourists to plan trips efficiently. One of the most popular travel and tour websites in Indonesia is Traveloka.com. Many obstacles and problems occur in an online business especially in terms of online consumer trust, Traveloka.com is no exception. This study aims to assess the information quality of reviews on the website, the quality of the website, customers' trust in the website, and finally the effect of information quality and website quality on online trust. This research uses a quantitative approach. The research questionnaire was distributed to 272 Traveloka.com consumers. The results found that the quality of information, website quality, and online trust of Traveloka.com consumers are at a good level. Moreover, there is a simultaneous and partial influence of the information quality in online reviews and the website quality on the customers' online trust of the Traveloka.com website by contributing a value of 29.6%.

“I Can Live Without Banks, but Not Without Banking”

2021 ◽  
Vol 17 (3) ◽  
pp. 1-20
Author(s):  
Nitika Sharma ◽  
Pooja Goel ◽  
Anuj Sharma
Keyword(s):  
Structural Equation ◽  
Information Quality ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Online Questionnaire ◽  
Website Quality ◽  
Mediating Role ◽  
Service Interaction

The purpose of this paper is to examine the antecedents of e-banking loyalty and evangelism via threefold construct of WEQUAL (usability, information quality, and service interaction) of public sector banks operating in India. Moreover, it also investigates the mediating role of consumers' trust on the website quality of these banks and their impact on e-banking loyalty and evangelism. The data was collected from 243 respondents through online questionnaire. In order to develop the model and test the hypotheses, partial least square structural equation modeling (PLS-SEM) was done through Smart PLS version 3.2.9. Results assert that website quality of banks positively influences the trust of consumers via usability, information quality, and service interaction. Also, consumer trust plays a mediation role between WEBQUAL constructs and e-banking loyalty and evangelism.

Quality and perceived value in career guidance e-services

2019 ◽  
Vol 11 (1) ◽  
pp. 53-68 ◽  
Author(s):  
Nicola Cobelli ◽  
Angelo Bonfanti ◽  
Serena Cubico ◽  
Giuseppe Favretto
Keyword(s):  
Service Quality ◽  
Information Quality ◽  
Career Guidance ◽  
Perceived Value ◽  
Continuous System ◽  
Specific Reference ◽  
Quality Information ◽  
Content Type ◽  
Guidance Services

Purpose This paper aims to empirically examine career guidance services in terms of e-service quality, information quality and perceived value. It specifically examines students’ perceptions of quality to explore the effects of e-service quality and information quality on perceived value. Design/methodology/approach Students from the University of Verona participated in a quantitative survey, and 119 questionnaires were collected to assess the perceptions of respondents on e-service quality, information quality and perceived value about the career guidance e-service. Findings The results indicate that students perceive high value for the career guidance services; the perceived value depends on both service quality of the e-platform and information quality of the report; and efficiency is the most important dimension of e-service quality, while adequacy appears to be the most important dimension of the report. Practical implications These findings reveal that service organisations such as universities should invest in career guidance services, given that such services are appreciated by students and contribute to reducing the gap between education and job opportunities. In the design phase, service organisations should pay attention to students’ career development needs by developing e-platforms that are easy to use, appealing, efficient and with continuous system availability and reports that include relevant, understandable, reliable and adequate information. It is important to provide students with a report after they have completed a questionnaire. Originality/value To the authors’ knowledge, this is the first research empirically evaluating the effects of perceived e-service quality and information quality on perceived value with specific reference to career guidance e-services.

scholarly journals Preserving the Foundations of Modem Medicine - Through the Traditions of lbn Sina (980-1037 AD)

1998 ◽  
Vol 30 (1) ◽  
Author(s):  
John Noble
Keyword(s):  
Information Quality ◽  
Social Values ◽  
Scientific Progress ◽  
Health Service Delivery ◽  
Quality Information ◽  
Global Networks ◽  
Ibn Sina ◽  
High Quality Information ◽  
William Osler

DOI: http://dx.doi.org/10.5915/30-1-16286Four challenges face educators and leaders of medicine at the turn of the 21st century and third millennium.Professionalism - The foundation of the profession must continue to rest in universities and academic health centers.Education - Global networks of communication must be developed to facilitate the sharing of high quality information. Quality of care - Principles of quality management and health service delivery must be designed to ensure quality in health at an affordable cost. Social values - Human rigbts, tolerance, and respect for others must be perceived as core values in medicine for the preservation of health and the continuation of scientific progress. Similar challenges confronted ibn Sina at the beginning of the second millennium and William Osler, 100 years ago. A review of these issues may offer guidance to us as we confront similar challenges in the context of current-day realities in medicine and health care. Presented al the Fourth International and 30th Annual Convention of the Islamic Medical Association of North America, July 26-August 1, 1997, Amman, Jordan.

scholarly journals ANALISA KUALITAS WEB EMPLOYEE SELF SERVICE (ESS) PADA PT. PLN UIPJBB MENGGUNAKAN METODE WEBQUAL 4.0 DAN IPA

2020 ◽  
Vol 3 (2) ◽  
pp. 230-244
Author(s):  
Heru Susanto ◽  
Suparni Suparni ◽  
Lilyani Asri Utami
Keyword(s):  
Information Quality ◽  
Gap Analysis ◽  
Three Dimensions ◽  
User Perceptions ◽  
Related Information ◽  
Access Information ◽  
Self Service ◽  
And Performance ◽  
Employee Self Service

PT PLN (Persero) West Java Development Main Unit (UIPJBB) has used an information system to make it easier for employees to access information and personnel activities such as attendance, leave, CV, information on the stages of requesting an Official Travel Letter (SPPD), and other related information. with staffing by using a web called Employee Self Service (ESS). The quality of ESS web services has never been measured based on user perceptions and levels of importance or expectations. This study intends to analyze the quality of the ESS web using WebQual 4.0 as a questionnaire consisting of three dimensions in the form of Usability, Information Quality, and Service Interaction dimensions, as well as using the IPA method to analyze the level of conformity, compliance (GAP), and quadrants. The results of the level of conformity obtained from 22 statements were still below 100%. The test result statistic shows Asymp.Sig. (2-tailed) worth 0,000 means that there is a gap between Importance and Performance on the ESS website of PT PLN (Persero) UIPJBB. The average of the overall level of conformity is obtained 93.53%, which means that the performance on the web ESS is still below Importance and users are still not satisfied. While the results of GAP analysis are -0.262 <0, then the quality of performance is still lacking and cannot meet the interests of users.

scholarly journals Analysis of Production Technician Satisfaction Towards Training Service Quality by Technical Training Department PT. ABC by Using Service Quality and Importance Performance Analysis

2018 ◽  
Vol 3 (1) ◽  
pp. 11
Author(s):  
Gandi Suhartinah ◽  
Hery Hamdi Azwir
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Training Program ◽  
Gap Analysis ◽  
Technical Training ◽  
Actual Performance ◽  
Training Service ◽  
Priority Factor ◽  
Training Department

<p>Department of technical training is the department that responsible for training program for the entire production technician in PT.ABC. In order to constantly improve the quality of training service, a research was conducted to analyze the satisfaction of production technician towards training service quality that organized by technical training department. Production technician will determine, whether the training program has been satisfactory or not. To determine the participants' satisfaction of the quality of the training service, this research has started by using the concept of service quality and also shows a model of service quality gap. Analysis of the participants' satisfaction was measured by using the service quality in order to know the gap between actual performance and expectation performance of the training service. This research was conducted to determine the priority factor that must be done to improve the quality of the training services. This factor is determined by using importance performance analysis method and the results from this research is customer satisfaction and priority factor for improvements which consists of the hygiene of training room, training content materials, training modules and clarity of training information.<br />Keywords: Gap, Service Quality, Training, Expectations, Actual, Importance Performance Analysis</p>

scholarly journals OPINI MAHASISWA TERHADAP WEBSITE UNIVERSITAS MUHAMMADIYAH SIDOARJO SEBAGAI MEDIA INFORMASI

2016 ◽  
Vol 2 (2) ◽  
pp. 237
Author(s):  
Zaqqiyatul Ifadah ◽  
Ainur Rochmaniah
Keyword(s):  
Data Analysis ◽  
Information Quality ◽  
Website Quality ◽  
Interaction Quality ◽  
Information Media

The aim of this research is to describe the students’ opinion of the website quality as an information media at University of Muhammadiyah Sidoarjo. The population of this research consists of 4.260 students of University of Muhammdiyah Sidoarjo. Random proposional technique is used as a technique sampling of this research  which takes 97 repondences as the samples. The technique of data analysis used in this research is descriptive statistic. To interpret the data the perception value is also used as the guideline. The results of this research indicate that the use quality and information quality of website as an information media at University of Muhammadiyah Sidoarjo are less good. The interaction quality of website as an information media at University of  Muhammadiyah Sidoarjo is not good and overall the respondence impression of website at University of Muhamamdiyah Sidoarjo is also not so good.

scholarly journals Kepuasan Memediasi Pengaruh Kualitas Sistem, Kualitas Informasi dan Pelatihan terhadap Kinerja Individual Pengguna Siskeudes

2021 ◽  
Vol 31 (9) ◽  
pp. 2340
Author(s):  
Hayyun Aini ◽  
M. Irwan ◽  
Ni Ketut Surasni
Keyword(s):  
Information System ◽  
Information Quality ◽  
Financial Information ◽  
Quantitative Approach ◽  
Quality Information ◽  
System Quality ◽  
Quality Of Information ◽  
Training Satisfaction ◽  
And Training

This study aims  to  provide empirically the effect of system quality, information quality and training on performance as well as the effect of mediating satisfaction on the effect of system quality, information quality and training on the performance of village financial information system users (Siskeudes) in East Lombok Regency. The method used is explanatory research with a quantitative approach, with a sample of 71 village treasurers. The results showed that system quality, information quality and satisfaction had a positive and significant effect on performance and satisfaction partially mediated the effect of system quality, information quality and training on the performance of village financial information system users (SISKEUDES) in East Lombok Regency. Keywords: System Quality; Quality Of Information; Training; Satisfaction; Performance.

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