scholarly journals OPINI MAHASISWA TERHADAP WEBSITE UNIVERSITAS MUHAMMADIYAH SIDOARJO SEBAGAI MEDIA INFORMASI

2016 ◽  
Vol 2 (2) ◽  
pp. 237
Author(s):  
Zaqqiyatul Ifadah ◽  
Ainur Rochmaniah
Keyword(s):  
Data Analysis ◽  
Information Quality ◽  
Website Quality ◽  
Interaction Quality ◽  
Information Media

The aim of this research is to describe the students’ opinion of the website quality as an information media at University of Muhammadiyah Sidoarjo. The population of this research consists of 4.260 students of University of Muhammdiyah Sidoarjo. Random proposional technique is used as a technique sampling of this research  which takes 97 repondences as the samples. The technique of data analysis used in this research is descriptive statistic. To interpret the data the perception value is also used as the guideline. The results of this research indicate that the use quality and information quality of website as an information media at University of Muhammadiyah Sidoarjo are less good. The interaction quality of website as an information media at University of  Muhammadiyah Sidoarjo is not good and overall the respondence impression of website at University of Muhamamdiyah Sidoarjo is also not so good.

scholarly journals Evaluasi dan Uji Kualitas Website dengan Metode Webqual (Studi Kasus: STMIK Sumedang)

2019 ◽  
Vol 1 (1) ◽  
pp. 1-4 ◽  
Author(s):  
Muhammad Helmiawan ◽  
Yopi Akbar ◽  
Yan Yan Sofian
Keyword(s):  
Information Quality ◽  
Ease Of Use ◽  
Quality Information ◽  
Quality Of Information ◽  
Interaction Quality ◽  
Interaction Interaction ◽  
Continuous Interaction ◽  
Information Media ◽  
The Web

nformation and interaction in an information media is very important in delivering information to users. This information will be well received if there is continuous interaction, and it becomes an indicator of the quality of the information media. The research was conducted aimed at testing information media in the form of websites, especially the STMIK Sumedang website and evaluating the quality of the STMIK Sumedang web from user responses in the form of usability, information quality and interaction quality. This research uses WebQual 4.0 which is compiled based on three qualities, namely ease of use (usability), information quality (information quality) and quality of interaction (interaction quality). The results of this study are that the STMIK website is good enough but there are still procedures in the web menu that are not working. From this study it can be concluded the most influential in the quality of the web is the usability variable can be seen from the following results Y = - 7.174 + 0.479 X1 + 0.182 X2 + 0.060 X3, X1 = usabiliti, X2 = quality of information, X3 = quality of interaction.

scholarly journals Evaluasi Kualitas Layanan Website Alumni Menggunakan Metode Webqual 4.0

2019 ◽  
Vol 5 (2) ◽  
pp. 105
Author(s):  
Anisa Yulandari ◽  
Wing Wahyu Winarno ◽  
Asro Nasiri
Keyword(s):  
Quality Of Service ◽  
User Satisfaction ◽  
Information Quality ◽  
Three Dimensions ◽  
Job Seekers ◽  
End User ◽  
Interaction Quality ◽  
Service Interaction

Website Portal Alumni Amikom Yogyakarta yang dapat diakses pada alamat domain alumni.amikom.ac.id merupakan bagian dari Universitas Amikom Yogyakarta yang berfungsi sebagai sarana berbagi informasi sekaligus bertindak sebagai penghubung antara perusahaan pencari tenaga kerja dan para pencari kerja khususnya alumni Universitas Amikom Yogyakarta. Selama ini website alumni sudah berjalan belum dilakukan evaluasi terhadap kualitas layanan website yang didasarkan pada persepsi pengguna akhir sebagai umpan balik kepada pengelola website sehingga pengelola dapat mengetahui sejauh mana kepuasan pengguna dan kualitas layanan yang sudah diberikan. Tujuan dari penelitian ini yaitu untuk mengetahui kualitas layanan website alumni menggunakan tiga dimensi yang ada pada metode Webqual 4.0. Tiga dimensi itu sendiri terdiri dari Kegunaan, Kualitas Informasi, dan Kualitas Interaksi Layanan. Pendistribusian kuisioner dilakukan terhadap 200 sampel responden. Kesimpulan dari penelitian ini adalah adanya pengaruh ketiga dimensi Webqual 4.0 terhadap kepuasan pengguna. Dimensi yang paling berpengaruh yaitu Kualitas Informasi dan Kualitas Interaksi Layanan. Hal ini berarti peningkatan dapat dilakukan pada indicator yang memiliki nilai rata-rata terendah. Peningkatan pada dimensi Kualitas Informasi dapat dilakukan perbaruan secara berkala sehingga informasi yang disajikan menjadi lebih relevan. Sedangkan untuk dimensi Kualitas Interaksi Layanan dapat dilakukan dengan meningkatkan pelayanan terhadap keluhan seputar website alumni.Kata Kunci — Kualitas Layanan, Website Alumni, Webqual 4.0The Alumni Amikom Yogyakarta Website which can be accessed at the domain address alumni.amikom.ac.id is part of the Amikom University of Yogyakarta which serves as a means of sharing information while acting as a liaison between the company and job seekers, especially alumni of Yogyakarta Amikom University. So far, the alumni website has been running, yet an evaluation of the quality of website services has been carried out based on the perception of the end user as feedback to the website manager so that the manager can find out how far the user satisfaction is and the quality of the service provided. The purpose of this study is to determine the quality of the alumni website service using three dimensions that exist in the method of Webqual 4.0, there are Usability, Information Quality, and Service Interaction Quality. The conclusion of this study is the influence of the three dimensions of Webqual 4.0 on user satisfaction. The most influential dimensions are Information Quality and Service Interaction Quality. This means that an increase can be made on an indicator that has the lowest average valueKeywords— Quality of Service, Alumni Website, Webqual 4.0

“I Can Live Without Banks, but Not Without Banking”

2021 ◽  
Vol 17 (3) ◽  
pp. 1-20
Author(s):  
Nitika Sharma ◽  
Pooja Goel ◽  
Anuj Sharma
Keyword(s):  
Structural Equation ◽  
Information Quality ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Online Questionnaire ◽  
Website Quality ◽  
Mediating Role ◽  
Service Interaction

The purpose of this paper is to examine the antecedents of e-banking loyalty and evangelism via threefold construct of WEQUAL (usability, information quality, and service interaction) of public sector banks operating in India. Moreover, it also investigates the mediating role of consumers' trust on the website quality of these banks and their impact on e-banking loyalty and evangelism. The data was collected from 243 respondents through online questionnaire. In order to develop the model and test the hypotheses, partial least square structural equation modeling (PLS-SEM) was done through Smart PLS version 3.2.9. Results assert that website quality of banks positively influences the trust of consumers via usability, information quality, and service interaction. Also, consumer trust plays a mediation role between WEBQUAL constructs and e-banking loyalty and evangelism.

scholarly journals From Quality to Information Quality in Official Statistics

2016 ◽  
Vol 32 (4) ◽  
pp. 867-885 ◽  
Author(s):  
Ron S. Kenett ◽  
Galit Shmueli
Keyword(s):  
Data Analysis ◽  
Information Quality ◽  
Policy Decision ◽  
Summary Statistics ◽  
Official Statistics ◽  
Data Set ◽  
Engineering Statistics ◽  
Statistics Canada ◽  
Concept Of Information

Abstract The term quality of statistical data, developed and used in official statistics and international organizations such as the International Monetary Fund (IMF) and the Organisation for Economic Co-operation and Development (OECD), refers to the usefulness of summary statistics generated by producers of official statistics. Similarly, in the context of survey quality, official agencies such as Eurostat, National Center for Science and Engineering Statistics (NCSES), and Statistics Canada have created dimensions for evaluating the quality of a survey and its ability to report ‘accurate survey data’. The concept of Information Quality, or InfoQ provides a general framework applicable to data analysis in a broader sense than summary statistics: InfoQ is defined as “the potential of a data set to achieve a specific (scientific or practical) goal by using a given empirical analysis method.” It relies on identifying and examining the relationships between four components: the analysis goal, the data, the data analysis, and the utility. The InfoQ framework relies on deconstructing the InfoQ concept into eight dimensions used for InfoQ assessment. In this article, we compare and contrast the InfoQ framework and dimensions with those typically used by statistical agencies. We discuss how the InfoQ approach can support the use of official statistics not only by governments for policy decision making, but also by other stakeholders, such as industry, by integrating official and organizational data.

scholarly journals Penggunaan Metode IPA dan WebQual untuk Mengukur Kualitas Sistem Informasi Akademik

2018 ◽  
Vol 9 (2) ◽  
Author(s):  
Dafid Dafid
Keyword(s):  
Information System ◽  
Performance Analysis ◽  
User Satisfaction ◽  
Teaching And Learning ◽  
Information Quality ◽  
Interaction Quality ◽  
Quality Of Teaching ◽  
Academic Activities ◽  
Academic Information

<p class="SammaryHeader" align="center"><strong><em>Abstract</em></strong></p><p><em> </em><em>Academic Information System is an online and interactive learning information system owned by universities. Its function is very important to support the academic activities and to improve the quality of teaching and learning. Excelllent educational services which good quality and easy to use can be reached by improving the quality of the learning web. In an effort to optimize the contribution of information technology and ensure the web services that have been provided are appropriate, it is necessary to know the level of service provided to improve quality. This research was conducted using the IPA method (Importance-Performance Analysis) which is used to measure the level of user satisfaction with the services provided and using the WebQual method to measure the quality of the learning web used. Data collection is done by conducting a questionnaire on STMIK XYZ Palembang students by giving 2 questions. Measurements are made by comparing the value between performance and importance of the assessment variable. The results showed that the quality of the SIA Simponi STMIK XYZ had not met the expectations of the users, so it was necessary for the manager to improve the services provided for all dimensions, namely usability (U), information quality (I), interaction quality (A) especially for variables which is included in  fourth quadrant.</em></p><p><strong><em>Keyword : </em></strong><em>Academic Information System, WebQual, Importance-Performance Analysis</em></p><p class="SammaryHeader" align="center"><strong><em>Abstrak</em></strong></p><p><em>Sistem Informasi Akademik merupakan sistem informasi pembelajaran online dan interaktif yang dimiliki oleh perguruan tinggi. Fungsinya sangat penting untuk mendukung kelancaran kegiatan akademik maupun peningkatan kualitas belajar mengajar. Layanan  pendidikan yang berkualitas secara fungsionalitas maupun yang mudah dalam penggunaan dapat dilakukan melalui perbaikan dan peningkatan kualitas web pembelajaran. Dalam usaha mengoptimalkan kontribusi teknologi informasi dan memastikan layanan web yang telah diberikan telah sesuai maka perlu diketahui tingkat layanan yang diberikan guna peningkatan kualitas. Penelitian ini dilakukan dengan menggunakan metode IPA (Importance-Performance Analysis) yang digunakan untuk mengukur tingkat kepuasan pengguna atas layanan yang diberikan serta menggunakan metode WebQual untuk mengukur kualitas dari web pembelajaran yang digunakan. Pengumpulan data dilakukan dengan melakukan kuesioner terhadap mahasiswa STMIK XYZ Palembang dengan memberikan 2bentuk pertanyaan. Pengukuran dilakukan dengan membandingkan nilai antara performance dengan importance dari variabel penilaian. Hasil penelitian menunjukkan bahwa </em><em>kualitas SIA Simponi STMIK XYZ belum memenuhi harapan dari pengguna sehingga perlu upaya dari pihak pengelola untuk memperbaiki layanan yang diberikan untuk semua dimensi yang ada yaitu </em><em>usability(U), information quality(I), interaction quality(A) terutama untuk variabel-vararibel yang termasuk dalam kuadran empat</em></p><strong><em>Kata kunci : </em></strong><em>Sistem Informasi Akademik, WebQual, Importance-Performance Analysis</em>

scholarly journals ANALISA KUALITAS SISTEM INFORMASI E-RAPORT PADA SEKOLAH SMPN 5 KOTA TANGERANG TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE WEBQUAL 4.0

2021 ◽  
pp. 10-21
Author(s):  
Monalisa
Keyword(s):  
Public Schools ◽  
Student Development ◽  
User Satisfaction ◽  
Information Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
The Public ◽  
Interaction Quality

The e-Raport system is used as an information system designed by schools to inform parents of student development by schools, which has been implemented in all state schools in various provinces in Indonesia including Banten province. SMPN 5 Tangerang is one of the public schools in Tangerang city that uses the e-Raport System as a substitute for reports of students' learning outcomes manually. The problem raised in this study is whether the quality of the e-Raport System affects user satisfaction. This research focuses on user satisfaction e-Raport system using webQual 4.0 method consisting of 3 variables namely usability, information quality, and interaction quality. The data used in the primary data, namely by distributing questionnaires using a likert scale with 20 points of statement to 400 respondents. Data obtained and processed using multiple linear regression analysis techniques using SPSS software. Based on webqual variable 4.0, the analysis results showed that the quality of usefulness, information quality, and interaction quality influenced user satisfaction.

scholarly journals Analisis Kualitas Website Tokome Menggunakan Metode Webqual 4.0 dan Importance Performance Analysis

2021 ◽  
Vol 6 (1) ◽  
pp. 57
Author(s):  
Devitasari Devitasari ◽  
Theresia Wati ◽  
Sarika Sarika
Keyword(s):  
Performance Analysis ◽  
Information Security ◽  
Information Quality ◽  
Quality Service ◽  
Analysis Method ◽  
User Perceptions ◽  
Interaction Quality ◽  
User Expectations ◽  
Perceptions And Expectations

Tokome.id is an e-commerce company that provides merchandise manufacturing services by sending a design image of the product that we want to buy or sell. The purpose of this research is to measure the quality of the website owned by Tokome.id. To see the quality of a website, it is necessary to measure based on the quality based on the users using Webqual 4.0 method which consists of 3 variables (usability, information quality, service interaction quality), and 22 question indicators. The technique used by researchers is Importance Performance Analysis (IPA) method which provides an overview of what indicators need improvement or needs to maintain their quality based on user perceptions and expectations. Based on the results of the analysis of Importance Performance Analysis (IPA), it shows that the 22 items analyzed using the importance-performance analysis method are divided into quadrant I (8 items), quadrant II (6 items), quadrant III ( 5 items), and quadrant IV (3 items). Items that are considered very important and need to be improved are in quadrant I, namely the sense of data or information security when accessing the website. These outcome show that the quality of the Tokome. id website is still lacking and has not met user expectations.

scholarly journals PENGARUH KUALITAS WEBSITE DALAM LAYANAN E-KIOS TERHADAP KEPUASAN MASYARAKAT DI KELURAHAN NGINDEN JANGKUNGAN SURABAYA

2018 ◽  
Vol 4 (1) ◽  
Author(s):  
Putu Ayu Ramadhani
Keyword(s):  
Information Quality ◽  
Sampling Method ◽  
Primary Data ◽  
Survey Method ◽  
Statistical Data Analysis ◽  
Dominant Effect ◽  
Website Quality ◽  
Interaction Quality ◽  
Service Interaction ◽  
Research Population

This research aims to know the effect or relation between website quality and society satisfaction through hypothesis testing research is the website quality in the e-Kiosk service has a positive and significant effect on society satisfaction which formulation of the problem is whether simultaneously and partially the dimensions of variable website quality has a effect on society satisfaction and which of them are the most dominant effect on society satisfaction. The type of this research is correlation research with a quantitative approach through survey method of primary data in the form of a questionnaire. The indicators that used in this measurement is WebQual, include usability (X1), information quality (X2), and service interaction quality (X3) against the society satisfaction (Y) based on expectation satisfaction, experience satisfaction, and overall satisfaction. This research population totaled 7.854 peoples and research sample totaled 100 respondents with accidental sampling method. Based on research results, the regression equation is Y = - 0,474 + 0,089 X1 + 0,437 X2 + 0,012 X3. From the results of the statistical data analysis, indicators that used in this research are valid and reliable. The results of classical assumptions test is free from the problem of multikolonieritas, heteroskedastisitas, and normal distibution. Simultaneously, three variables are effect on society satisfaction. Partially, usability and informational quality has a positive and significant effect on society satisfaction, whereas service interaction quaity is has not a positive and significant effect on society satisfaction. Keywords: Website quality, usability, information quality, service interaction quality, society satisfaction.

scholarly journals Does the Quality of Indonesian Tourism Website Influence Foreign Tourist Decision to Visit Indonesia?

2019 ◽  
Vol 8 (4) ◽  
pp. 5719-5724
Keyword(s):  
Information Search ◽  
Structural Equation ◽  
Information Quality ◽  
Major Elements ◽  
Equation Modeling ◽  
Tourism Destination ◽  
Design Quality ◽  
Website Quality ◽  
Foreign Tourist

Indonesia tourism develop significantly. However, foreign tourist development in Indonesia is still fluctuating. The Indonesian government is optimizing the website in order to increase the number of tourists. The website plays a significant role in many aspects of tourism, especially in information search and decision-making behaviors. Information quality, service quality, and design quality are components that construct destination website quality confirmation. Destination website quality confirmation, destination website satisfaction, and willingness to visit are three major elements for researchers in examining how tourists decide to visit tourism destination via tourism website. The purpose of this research is to analyze the correlation between the qualities of the destination website and destination website satisfaction and the subsequent effects on willingness to visit a tourism destination in Indonesia. The research collected in three cities in Indonesia, namely, Batam, Jakarta, and Denpasar. The methodology is by examining 500 foreign tourists who already have used the wonderful Indonesia website. Demographic characteristics include sex, age, education, job, and nationality. The research employs 22 question items. The data were analyzed by using structural equation modeling (SEM). The results show that information quality has the greatest impact on destination website quality confirmation. In addition, the destination website quality confirmation influences website satisfaction. Finally, by this satisfaction, the tourist decides to visit the destination. This study contributes to the academia, government, and industry to more fully understand what tourists need before they decide to travel..

Sign in / Sign up

Export Citation Format

Share Document