scholarly journals ANALISA KUALITAS WEB EMPLOYEE SELF SERVICE (ESS) PADA PT. PLN UIPJBB MENGGUNAKAN METODE WEBQUAL 4.0 DAN IPA

2020 ◽  
Vol 3 (2) ◽  
pp. 230-244
Author(s):  
Heru Susanto ◽  
Suparni Suparni ◽  
Lilyani Asri Utami
Keyword(s):  
Information Quality ◽  
Gap Analysis ◽  
Three Dimensions ◽  
User Perceptions ◽  
Related Information ◽  
Access Information ◽  
Self Service ◽  
And Performance ◽  
Employee Self Service

PT PLN (Persero) West Java Development Main Unit (UIPJBB) has used an information system to make it easier for employees to access information and personnel activities such as attendance, leave, CV, information on the stages of requesting an Official Travel Letter (SPPD), and other related information. with staffing by using a web called Employee Self Service (ESS). The quality of ESS web services has never been measured based on user perceptions and levels of importance or expectations. This study intends to analyze the quality of the ESS web using WebQual 4.0 as a questionnaire consisting of three dimensions in the form of Usability, Information Quality, and Service Interaction dimensions, as well as using the IPA method to analyze the level of conformity, compliance (GAP), and quadrants. The results of the level of conformity obtained from 22 statements were still below 100%. The test result statistic shows Asymp.Sig. (2-tailed) worth 0,000 means that there is a gap between Importance and Performance on the ESS website of PT PLN (Persero) UIPJBB. The average of the overall level of conformity is obtained 93.53%, which means that the performance on the web ESS is still below Importance and users are still not satisfied. While the results of GAP analysis are -0.262 <0, then the quality of performance is still lacking and cannot meet the interests of users.

scholarly journals Evaluasi Kualitas Layanan Website Alumni Menggunakan Metode Webqual 4.0

2019 ◽  
Vol 5 (2) ◽  
pp. 105
Author(s):  
Anisa Yulandari ◽  
Wing Wahyu Winarno ◽  
Asro Nasiri
Keyword(s):  
Quality Of Service ◽  
User Satisfaction ◽  
Information Quality ◽  
Three Dimensions ◽  
Job Seekers ◽  
End User ◽  
Interaction Quality ◽  
Service Interaction

Website Portal Alumni Amikom Yogyakarta yang dapat diakses pada alamat domain alumni.amikom.ac.id merupakan bagian dari Universitas Amikom Yogyakarta yang berfungsi sebagai sarana berbagi informasi sekaligus bertindak sebagai penghubung antara perusahaan pencari tenaga kerja dan para pencari kerja khususnya alumni Universitas Amikom Yogyakarta. Selama ini website alumni sudah berjalan belum dilakukan evaluasi terhadap kualitas layanan website yang didasarkan pada persepsi pengguna akhir sebagai umpan balik kepada pengelola website sehingga pengelola dapat mengetahui sejauh mana kepuasan pengguna dan kualitas layanan yang sudah diberikan. Tujuan dari penelitian ini yaitu untuk mengetahui kualitas layanan website alumni menggunakan tiga dimensi yang ada pada metode Webqual 4.0. Tiga dimensi itu sendiri terdiri dari Kegunaan, Kualitas Informasi, dan Kualitas Interaksi Layanan. Pendistribusian kuisioner dilakukan terhadap 200 sampel responden. Kesimpulan dari penelitian ini adalah adanya pengaruh ketiga dimensi Webqual 4.0 terhadap kepuasan pengguna. Dimensi yang paling berpengaruh yaitu Kualitas Informasi dan Kualitas Interaksi Layanan. Hal ini berarti peningkatan dapat dilakukan pada indicator yang memiliki nilai rata-rata terendah. Peningkatan pada dimensi Kualitas Informasi dapat dilakukan perbaruan secara berkala sehingga informasi yang disajikan menjadi lebih relevan. Sedangkan untuk dimensi Kualitas Interaksi Layanan dapat dilakukan dengan meningkatkan pelayanan terhadap keluhan seputar website alumni.Kata Kunci — Kualitas Layanan, Website Alumni, Webqual 4.0The Alumni Amikom Yogyakarta Website which can be accessed at the domain address alumni.amikom.ac.id is part of the Amikom University of Yogyakarta which serves as a means of sharing information while acting as a liaison between the company and job seekers, especially alumni of Yogyakarta Amikom University. So far, the alumni website has been running, yet an evaluation of the quality of website services has been carried out based on the perception of the end user as feedback to the website manager so that the manager can find out how far the user satisfaction is and the quality of the service provided. The purpose of this study is to determine the quality of the alumni website service using three dimensions that exist in the method of Webqual 4.0, there are Usability, Information Quality, and Service Interaction Quality. The conclusion of this study is the influence of the three dimensions of Webqual 4.0 on user satisfaction. The most influential dimensions are Information Quality and Service Interaction Quality. This means that an increase can be made on an indicator that has the lowest average valueKeywords— Quality of Service, Alumni Website, Webqual 4.0

scholarly journals Corporate Governance Role in Improving the Financial Information Quality within the Saudi Electricity Company: دور حوكمة الشركات في تحسين جودة المعلومات المحاسبة في الشركة السعودية للكهرباء

2020 ◽  
Vol 4 (1) ◽  
Author(s):  
Arwa Hassan Baabbad
Keyword(s):  
Corporate Governance ◽  
Significant Relationship ◽  
Information Quality ◽  
Survey Methodology ◽  
Governance System ◽  
And Performance ◽  
The Right ◽  
Descriptive Survey ◽  
The Impact

The present study aimed to find out the role of corporate governance in improving the quality of information in the Saudi Electricity Company. The researcher used the descriptive survey methodology. As to achieve the study objectives، the researcher utilized the questionnaire tool، in which the study sample (50) members of SEC distributed into employees، managers and decision makers. The study concluded to many results، among of which are: there is a statistically significant relationship between the availability of corporate governance system and performance improvement of the Saudi Electricity Company، there is a statistically significant relationship between corporate governance and appropriateness in improving the performance of the Saudi Electricity Company، it was also found that there is a statistically significant relationship between corporate governance and optimal disclosure in improving the performance of Saudi Electricity Company. The study also found that there is a statistically significant relationship between corporate governance and the right timing in improving the performance of the Saudi Electricity Company. The study suggested number of recommendations، among of which are: the importance of the shareholding companies to comply with the corporate governance regulations considering the interest of companies and their shareholders and all other parties benefiting from the financial statements، attempting to take advantage of the multiple benefits of corporate governance and expand its application in the various economic units in Saudi Arabia، conduct studies on companies that applies the requirement of the Corporate Governance Regulations، and the impact of the application of corporate governance on the shares of these units to find out the relationship between the quality of accounting information in light of the application of corporate governance and the stock market from another angle، imposing deterrent penalties concerning the Corporate Governance Regulations on companies that did not apply this regulation.

Quality of Health Information on the Internet

2009 ◽  
pp. 443-455
Author(s):  
Kleopatra Alamantariotou
Keyword(s):  
Health Information ◽  
Information Quality ◽  
Relevant Information ◽  
The Internet ◽  
High Quality ◽  
Related Information ◽  
Health Related ◽  
Use Of The Internet ◽  
Effective Use

Recent statistics show that the World Wide Web has now grown to over 100 million sites: a phenomenal expansion in only 15 years (Mulligan 2007). It has been estimated that there are 100,000 sites offering health related information (Wilson 2002). As the amount of health information increases, the public find it increasingly difficult to decide what to accept and what to reject (Burgess 2007). Searching for information on the internet is both deceptively easy and the same time frustratingly difficult (Kiley 2002). The challenge for consumers is to find high quality, relevant information as quickly as possible. There has been ongoing debate about the quality of information aimed at patients and the general public and opinions differ on how it can be improved (Stepperd 1999). The purpose of this chapter is to provide a brief overview of the different perspectives on information quality and to review the main criteria for assessing the quality of health information on the internet. Pointers are provided to enable both clinicians and patients find high quality information sources. An understanding of these issues should help health professionals and patients to make effective use of the internet.

Correlates of Local Union Officers' Satisfaction

1992 ◽  
Vol 70 (2) ◽  
pp. 459-465 ◽  
Author(s):  
Brian P. Heshizer ◽  
Harry J. Martin
Keyword(s):  
Demographic Variables ◽  
Three Dimensions ◽  
National Union ◽  
Local Union ◽  
Quality Of Worklife ◽  
Perceived Performance ◽  
The Difference ◽  
And Performance ◽  
Theoretical Conceptualization

Three models of satisfaction with the national union were tested by regression analysis on a sample of 139 elected local union officers. The first model ( expectations-performance) hypothesized satisfaction to be a function of expectations of union performance and perceived performance on three dimensions, wages and benefits, quality of worklife, and member-union relations. The second model ( discrepancy) considered satisfaction to be a function of the difference between expectations and performance on these three dimensions. The third model ( instrumentality) hypothesized satisfaction as a function of union beliefs and demographic variables in addition to the expectations and perceived performance measures. The expectations-performance and discrepancy models accounted for less variance in satisfaction than the instrumentality model. Satisfaction with the national union was related to union strength and quality of leadership. These findings indicate that the theoretical conceptualization and correlates of satisfaction with the national union differ from models of satisfaction with the local union.

scholarly journals Study on the Intention of Foreign Trade Driven by Cross-Border E-Commerce Based on Blockchain Technology

2021 ◽  
Vol 2021 ◽  
pp. 1-10
Author(s):  
Tiange Gao
Keyword(s):  
Information Quality ◽  
Theoretical Foundation ◽  
Three Dimensions ◽  
Delivery Time ◽  
Cross Border ◽  
Blockchain Technology ◽  
Influence Mechanism ◽  
Willingness To Purchase ◽  
Logistics Service Quality

Cross-border e-commerce is also facing the problems of cross-border goods selling counterfeit, long delivery time of cross-border logistics, and high cross-border payment fee in the process of development. Blockchain technology, with its characteristics of high trustworthiness, traceability, and information immutability, can be applied to the field of cross-border e-commerce, providing a new direction for cross-border e-commerce to solve these problems. At the present stage, scholars at home and abroad mainly study how blockchain technology is applied in cross-border e-commerce, explore the specific mode of combining blockchain technology with cross-border e-commerce, and lay the theoretical foundation for the application of blockchain technology in cross-border e-commerce, while less research is conducted on the application effect of blockchain technology in cross-border e-commerce. Based on this, this paper researches the influence mechanism of the application of blockchain technology in cross-border e-commerce on consumers’ willingness to purchase, explains the current situation of the application of blockchain technology in various fields of cross-border e-commerce, and on this basis, divides the quality of the blockchain system of cross-border e-commerce into three dimensions of commodity information quality, logistics service quality, and payment security.

scholarly journals Analisis Kualitas Website Tokome Menggunakan Metode Webqual 4.0 dan Importance Performance Analysis

2021 ◽  
Vol 6 (1) ◽  
pp. 57
Author(s):  
Devitasari Devitasari ◽  
Theresia Wati ◽  
Sarika Sarika
Keyword(s):  
Performance Analysis ◽  
Information Security ◽  
Information Quality ◽  
Quality Service ◽  
Analysis Method ◽  
User Perceptions ◽  
Interaction Quality ◽  
User Expectations ◽  
Perceptions And Expectations

Tokome.id is an e-commerce company that provides merchandise manufacturing services by sending a design image of the product that we want to buy or sell. The purpose of this research is to measure the quality of the website owned by Tokome.id. To see the quality of a website, it is necessary to measure based on the quality based on the users using Webqual 4.0 method which consists of 3 variables (usability, information quality, service interaction quality), and 22 question indicators. The technique used by researchers is Importance Performance Analysis (IPA) method which provides an overview of what indicators need improvement or needs to maintain their quality based on user perceptions and expectations. Based on the results of the analysis of Importance Performance Analysis (IPA), it shows that the 22 items analyzed using the importance-performance analysis method are divided into quadrant I (8 items), quadrant II (6 items), quadrant III ( 5 items), and quadrant IV (3 items). Items that are considered very important and need to be improved are in quadrant I, namely the sense of data or information security when accessing the website. These outcome show that the quality of the Tokome. id website is still lacking and has not met user expectations.

Quality of Health Information on the Internet

2011 ◽  
pp. 204-217 ◽  
Author(s):  
Kleopatra Alamantariotou
Keyword(s):  
Health Information ◽  
Information Quality ◽  
Relevant Information ◽  
The Internet ◽  
High Quality ◽  
Related Information ◽  
Health Related ◽  
Use Of The Internet ◽  
Effective Use

Recent statistics show that the World Wide Web has now grown to over 100 million sites: a phenomenal expansion in only 15 years (Mulligan 2007). It has been estimated that there are 100,000 sites offering health related information (Wilson 2002). As the amount of health information increases, the public find it increasingly difficult to decide what to accept and what to reject (Burgess 2007). Searching for information on the internet is both deceptively easy and the same time frustratingly difficult (Kiley 2002). The challenge for consumers is to find high quality, relevant information as quickly as possible. There has been ongoing debate about the quality of information aimed at patients and the general public and opinions differ on how it can be improved (Stepperd 1999). The purpose of this chapter is to provide a brief overview of the different perspectives on information quality and to review the main criteria for assessing the quality of health information on the internet. Pointers are provided to enable both clinicians and patients find high quality information sources. An understanding of these issues should help health professionals and patients to make effective use of the internet.

THE EFFECT OF FINANCIAL INFORMATION QUALITY ON ABILITY TO ACCESS EXTERNAL FUNDS AND PERFORMANCE OF SMES IN THAILAND

2006 ◽  
Vol 14 (03) ◽  
pp. 219-239 ◽  
Author(s):  
NARUANARD SARAPAIVANICH ◽  
BERNICE KOTEY
Keyword(s):  
Structural Equation ◽  
Information Quality ◽  
Financial Information ◽  
Primary Data ◽  
Significant Positive Effect ◽  
Face To Face ◽  
External Finance ◽  
And Performance ◽  
Positive Effect

Several factors have been identified in the literature as affecting SME performance, in particular ability to access finance. Access to finance is in turn influenced by variables in both the enterprise's internal and external environment. It is held that SMEs are unable to access external finance because they are not investment ready. They lack the necessary information and knowledge of their businesses to approach finance providers or to be successful in accessing funds if they do. Face-to-face interviews using structured questionnaire were conducted to collect primary data from 407 SMEs operating in the trading sector in 3 provinces- Bangkok, Chiang-Mai and Khon-Kan. Results of the structural equation modelling (SEM) reveal that quality of financial information has significant positive effect on performance and on owner-managers' perception of their ability to access external capital. A significant positive effect of their perception of ability to access capital on performance was also found.

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