scholarly journals Mapping Research on Customer Centricity and Sustainable Organizations

2020 ◽  
Vol 12 (19) ◽  
pp. 7908
Author(s):  
Sergio Pardo-Jaramillo ◽  
Andrés Muñoz-Villamizar ◽  
Ignacio Osuna ◽  
Rolando Roncancio
Keyword(s):  
Sustainable Development ◽  
Bibliometric Analysis ◽  
Current State ◽  
Bibliometric Methodology ◽  
Sustainable Organizations ◽  
Customer Centricity

Firms are increasingly organized around the client. At the same time, there is customer pressure on green and sustainable organizations. The purpose of this paper is to map the current state of the research in the domain of customer-centric organizations from a sustainability perspective. We conducted a bibliometric analysis from published documents between 1990 and 31 July 2020. Key findings indicate that research on customer centricity and sustainability has increased in recent years, finding some trends and that the topic is structured into three clusters: (1) Sustainable Development, Customer-Centric Perspective, and Sales; (2) Sustainability and Commerce; and (3) Customer-Centricity and Sustainability Trends. The implementation of a bibliometric methodology and the focus given to the definition, the relationships, and the evolution of the three main clusters within the topic are the characteristics that differentiate our study from other publications or reviews in the field of research. In addition, all the documents that refer to practical cases were identified, and the main ones were analyzed, to provide highlights to practitioners who aim to deploy the customer centricity approach in their firms from a sustainable perspective and seeking that the corporate purpose is followed.

scholarly journals Mapping Research on Customer Centricity and Sustainable Organizations

2020 ◽  
Author(s):  
Sergio Pardo-Jaramillo ◽  
Andres Muñoz-Villamizar ◽  
Ignacio Osuna ◽  
Rolando Roncancio
Keyword(s):  
Sustainable Development ◽  
Bibliometric Analysis ◽  
Customer Experience ◽  
Current State ◽  
New Concepts ◽  
Bibliometric Methodology ◽  
Sustainable Organizations ◽  
Customer Centricity

Firms are increasingly organized around the client. At the same time, there is customer pressure on green and sustainable organizations. The purpose of this paper is to map the current state of the research in the domain of customer-centric organizations from a sustainable perspective. We conducted a bibliometric analysis from published documents between 1990 and 2020. Key findings indicate that research on customer centricity and sustainability has increased in recent years and that the topic is structured into 3 clusters: (1) Sustainability; (2) Customer-Centric Perspective, and Sustainable Development; and (3) Customer Experience and Sales. Moreover, new concepts and technologies have been introduced during the last three years. The implementation of a bibliometric methodology and the focus given to the definition, the relationships, and the evolution of the three main clusters within the topic are the characteristics that differentiate our study from other publications or reviews in the field of research. This paper is beneficial for practitioners who aim to deploy the customer centricity approach in their firms from a sustainable perspective.

scholarly journals Geographic Information Systems and the Sustainable Development of Rural Areas

Land ◽  
2020 ◽  
Vol 10 (1) ◽  
pp. 6
Author(s):  
Krystyna Kurowksa ◽  
Renata Marks-Bielska ◽  
Stanisław Bielski ◽  
Audrius Aleknavičius ◽  
Cezary Kowalczyk
Keyword(s):  
Sustainable Development ◽  
Rural Areas ◽  
Spatial Dimension ◽  
Geographic Information ◽  
Spatial Analyses ◽  
The Sustainable Development ◽  
Main Research ◽  
Current State ◽  
Gis Tools ◽  
Political Economic

Sustainable development is socioeconomic growth that integrates political, economic, and social measures alongside environmental protection to meet the needs of communities and citizens without compromising the ability of future generations to meet their needs. The sustainable development concept was initially based on three main pillars: environment, economy, and society. In successive years, this concept has been expanded to include new pillars. The awareness of these changes has influenced our research interests. The main research objective of this study was to evaluate the applicability of geographic information system (GIS) tools (data, tools, and multidimensional analyses) to the implementation of sustainable development principles in rural areas. The study covered rural and nonurbanized areas in Poland, especially farmland, forests, fisheries, and farms. The study presents the results of our research into environmental, economic, and social determinants of growth in the spatial dimension. GIS tools continue to evolve, which improves access to information and increases database managers’ awareness that highly accurate data are needed for spatial analyses. GIS systems allow us to formulate, in a structured and formal way, models that reflect both the current state and forecast changes that will occur in space. It is a very useful tool in the sustainable development of rural areas.

scholarly journals Bibliometric Analysis of SARS, MERS, and COVID-19 Studies from India and Connection to Sustainable Development Goals

2021 ◽  
Vol 13 (14) ◽  
pp. 7555
Author(s):  
Raghu Raman ◽  
Ricardo Vinuesa ◽  
Prema Nedungadi
Keyword(s):  
United States ◽  
Sustainable Development ◽  
Bibliometric Analysis ◽  
Data Access ◽  
Well Being ◽  
Good Health ◽  
The United States ◽  
Social Sciences And Humanities ◽  
Semantic Associations ◽  
Number Of Publications

India is ranked fifth in the world in terms of COVID-19 publications accounting for 6.7% of the total. About 60% of the COVID-19 publications in the year 2020 are from United States, China, UK, Italy, and India. We present a bibliometric analysis of the publication trends and citation structure along with the identification of major research clusters. By performing network analysis of authors, citations, institutions, keywords, and countries, we explore semantic associations by applying visualization techniques. Our study shows lead taken by the United States, China, UK, Italy, India in COVID-19 research may be attributed to the high prevalence of COVID-19 cases in those countries witnessing the first outbreak and also due to having access to COVID-19 data, access to labs for experimental trials, immediate funding, and overall support from the govt. agencies. A large number of publications and citations from India are due to co-authored publications with countries like the United States, UK, China, and Saudi Arabia. Findings show health sciences have the highest number of publications and citations, while physical sciences and social sciences and humanities counts were low. A large proportion of publications fall into the open-access category. With India as the focus, by comparing three major pandemics—SARS, MERS, COVID-19—from a bibliometrics perspective, we observe much broader involvement of authors from multiple countries for COVID-19 studies when compared to SARS and MERS. Finally, by applying bibliometric indicators, we see an increasing number of sustainable development-related studies from the COVID-19 domain, particularly concerning the topic of good health and well-being. This study allows for a deeper understanding of how the scholarly community from a populous country like India pursued research in the midst of a major pandemic which resulted in the closure of scientific institutions for an extended time.

Education for sustainable development in chemistry – challenges, possibilities and pedagogical models in Finland and elsewhere

2014 ◽  
Vol 15 (4) ◽  
pp. 488-500 ◽  
Author(s):  
M. K. Juntunen ◽  
M. K. Aksela
Keyword(s):  
Sustainable Development ◽  
Science Education ◽  
Green Chemistry ◽  
Chemistry Education ◽  
Sustainability Science ◽  
Education For Sustainable Development ◽  
Chemistry Teachers ◽  
Current State ◽  
Pedagogical Models ◽  
Pedagogical Frameworks

This article analyses Education for Sustainable Development (ESD) in chemistry by reviewing existing challenges and future possibilities on the levels of the teacher and the student. Pedagogical frameworks that are found eligible in practice are reviewed. Lesson themes that are suitable for implementing socio-scientific issues (SSI) related to ESD into basic chemistry education at schools are discussed. Based on this analysis, three new demonstrative pedagogical models for ESD in chemistry are presented to help guide the work of teachers. The models draw on an interdisciplinary reading of research in the field of SSI-based science education, sustainability science, green chemistry and environmental education. The current state of ESD in Finnish chemistry education is used as an example case throughout the article. Two tasks where future development is required were recognised. The first task concerns supporting chemistry teachers in overcoming the challenges with SSI and ESD they face in their work. The second task is to ensure that students are more often provided with more relevant and flexible chemistry content and studying methods.

scholarly journals Public and corporate human resources management programs as one of the factors of monocities modernization in the framework of sustainable development

2021 ◽  
Vol 311 ◽  
pp. 08004
Author(s):  
L.A. Chikatueva ◽  
T.A. Okhotina
Keyword(s):  
Sustainable Development ◽  
Economic Development ◽  
Human Resources ◽  
Social Stratification ◽  
Human Resources Management ◽  
Resources Management ◽  
Current State ◽  
Single Industry ◽  
Analysis And Synthesis ◽  
Effective Use

In this article, the author examines the reasons for social stratification of the country’s regions and singles out the difficult socio-economic situation of the majority of single-industry municipalities in Russia as one of the main ones. The aim of the study is to analyze the efficiency of use of human resources in the country as a whole, as well as the current state of single-industry towns and create a step-by-step plan for their modernization and restructuring as a necessary vector for sustainable economic development. The article emphasizes the need to integrate efforts on the part of the state, society and business in solving social problems in certain territories. The study was carried out using the following methods: observation, modeling, method of scientific abstraction, analysis and synthesis. The study result was development of a universal step-by-step plan for development of single-industry municipalities, substantiation of the possibility of its application as one of the factors for the effective use of human resources in a particular territory.

scholarly journals PROPOSAL FOR THE DEVELOPMENT OF AN URBAN SUSTAINABILITY INDICATOR FOR THE MUNICIPALITY OF UMUARAMA/PR

2020 ◽  
Vol 5 (7) ◽  
Author(s):  
Solano Ribeiro Soares ◽  
Samuel Ronobo Soares ◽  
Máriam Trierveiler Pereira
Keyword(s):  
Sustainable Development ◽  
Public Management ◽  
Current Model ◽  
Statistical Treatment ◽  
Urban Sustainability ◽  
Sustainability Indicator ◽  
Current State ◽  
Local Sustainability ◽  
Man And Nature ◽  
The Relationship

The current model for society’s development, based on the unconscious use of natural resources, points to signs of exhaustion, requiring a reflection in order to formulate strategies that overcome the challenge of coexistence between the relationship between man and nature. The use of tools such as sustainable indicators has been shown to be effective in the identification and understanding of socio-environmental phenomena and in the subsequent decision making by public management, assisting in the resolution of problems, and consequently, acting as a resource for sustainable development. This study aims to propose the development of an urban sustainability indicator for the municipality of Umuarama, in the state of Paraná, Brazil. In order to build the indicator, data from different aspects linked to Sach’s sustainability model are to be collected, and later put into statistical treatment to standardize it and make its comparison possible, resulting in its index, which is expected to analyze the current state of the local sustainability and sustainable development.

scholarly journals Ethical Aspects of Sustainable Development in Polish Enterprises Transporting Animals for Slaughter

2019 ◽  
Vol 8 (4) ◽  
pp. 347 ◽  
Author(s):  
Anna Budzik ◽  
Tomasz Budzik
Keyword(s):  
Sustainable Development ◽  
Animal Welfare ◽  
Animal Rights ◽  
Survey Method ◽  
Current State ◽  
Normal Behavior ◽  
Livestock Farmers ◽  
The Subject ◽  
Transport Management ◽  
Animal Transport

The issue of sustainable development is currently the subject of interest of researchers from many scientific fields. The idea of sustainable development includes the economy, the society and the environment. In the context of sustainable development, the subject of animal welfare is being increasingly regarded as essential. Ensuring animal welfare is now the key issue for public opinion, livestock farmers, animal rights organizations, entrepreneurs, transport companies and slaughterhouses. Animal welfare should be applied according to Five Freedoms, which are: freedom from hunger and thirst, freedom from pain and injury, freedom from physical discomfort, freedom to express normal behavior, freedom from stress and fear. The purpose of this article is to present the current state of awareness about ensuring animal welfare as an element of sustainable development on the example of Polish companies which transport animals to slaughterhouses. As a research method the authors used the survey method. The questionnaire was addressed to the owners of enterprises transporting slaughter animals and to drivers of these enterprises. The results found out that there is a serious need to change the operation of the transport system due to ethical aspects.Keywords: Sustainable development, animal welfare, animal transport, transport management

Sustainable development

2014 ◽  
Vol 32 (4) ◽  
pp. 315-330 ◽  
Author(s):  
Michelle C. Brennan ◽  
Alison J. Cotgrave
Keyword(s):  
Sustainable Development ◽  
Construction Industry ◽  
Positive Impact ◽  
Successful Implementation ◽  
Content Type ◽  
Current State ◽  
The Status ◽  
The Many ◽  
The Uk ◽  
Industry Professionals

Purpose – Despite the surge of interest in construction sustainability and the many Government initiatives encouraging reform in the UK construction industry (CI), the prevalence of sustainable development (SD) in the industry is still largely lagging behind that of other industries. Given the amount of focus and activity identified nationally in this area, the purpose of this paper is to investigate the reasons why this is not being translated into action and to seek counsel from industry professionals as to how they believe change can be achieved with a particular focus on how they believe higher education institutions (HEIs) can contribute. Design/methodology/approach – An explorative, qualitative study using three focus groups was of construction professionals. Findings – Despite a lack of action, many in industry support sustainability and actively attempt to engage in sustainable practices but a number of barriers preclude successful implementation. Government initiatives are having a positive impact, with participants believing that both Government and HEIs are imperative in driving the sustainability agenda forward. Research limitations/implications – Whilst limited in scale, this paper highlights the current state of the CI in relation to SD and evidences that progress is being made albeit slowly. The findings may help both Government and HEIs alongside industry in achieving how this can be overcome. Originality/value – Previous research in this area has generally adopted a quantitative approach. Adopting a qualitative approach provides a more in depth view as to why the status quo remains with regards to SD in the CI.

The Evolutionary Role of Higher Education in Sustainable Development: Pandemic 2020–2021

2021 ◽  
Vol 2 (60) ◽  
Author(s):  
Gulbakhyt Dinzhanova ◽  
Massimo Bianchi
Keyword(s):  
Higher Education ◽  
Sustainable Development ◽  
Human Capital ◽  
Economic Development ◽  
Human Capital Development ◽  
Current State ◽  
Relational Mechanism ◽  
Capital Development ◽  
Evolutionary Role

This article investigates the role of higher education in the economic development of the country. The research aims to investigate the theoretical and methodological basis of the role of higher education and human capital in economic growth, evaluate the current state of higher education within pandemic COVID-19, and develop scientifically and applied recommendations to strengthen capacity and improve the competitiveness of human capital in the developing countries. An analysis of the existing researches and debates is made. We defined the state of higher education in Kazakhstan and considered the changes in education within the context of COVID-19. We made multiple correlations and regression analysis based on the education coverage index and GDP(mln KZT), where defined the moderate correlation between two variables. Statistical data is studied in a period from 2000 to 2019. This paper contributes to the literature by fulfilling a theory of human capital development in the knowledge economy, revealing the relational mechanism between higher education, sustainable development, and the economic boundary of this relationship. It also contributes to the further understanding of the role of higher education in economic development. This study result implies to strengthen capacity and improve the competitiveness of human capital, draft human capital development policy. Keywords: SDG; COVID-19, human capital, higher education

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