scholarly journals Evaluasi Usability Dan Perbaikan Desain Antarmuka Aplikasi Info Pdam Tirta Satria Menggunakan Metode Use Questionnare

2021 ◽  
Vol 1 (2) ◽  
pp. 89-100
Author(s):  
Hengky Wijaya ◽  
Endang Setyawati ◽  
Christy Mahendra
Keyword(s):  
Mobile Application ◽  
Usability Testing ◽  
Material Design ◽  
Customer Complaints ◽  
Testing Method ◽  
Usability Problems ◽  
Study Researcher ◽  
Public Company

PERUMDA Tirta Satria is a regional public company engaged in the distribution of water in Banyumas Regency. PERUMDA Tirta Satria has a mobile application called Info PDAM Banyumas. The number of complaints experienced by users while using Info PDAM Banyumas application is the main reason to test the usability of this application. The usability testing method used in this study uses the USE Questionnaire. The results of the usability level obtained from the test are 70.85% which fall into the Eligible or Good category. From the results obtained after the evaluation, it shows that there are usability problems found in the application, such as unclear text, a stiff and unattractive interface, disproportionately large icon sizes, uninformative help menus, and problems when the user make customer complaints because of the unclear flow. To answer the problems that exist in this study, researcher made improvement recommendations for the interface by using Google Material Design as the basis.

HEURISTIC EVALUATION FOR MOBILE APPLICATION (STUDI KASUS: APLIKASI DEPO AUTO 2000 TANJUNG API API PALEMBANG)

2017 ◽  
Vol 8 (2) ◽  
pp. 563 ◽  
Author(s):  
Usman Ependi
Keyword(s):  
Real World ◽  
Mobile Application ◽  
Usability Testing ◽  
Heuristic Evaluation ◽  
End User ◽  
Error Prevention ◽  
The Real ◽  
User Control ◽  
Cosmetic Problem

Heuristic evaluation merupakan salah satu bentuk usability testing perangkat lunak yang dinilai oleh pengguna (evaluator). Dalam melakukan heuristic evaluation instrumen penilaian terdiri dari sepuluh (10) pernyataan dengan lima pilihan jawaban dalam skala severity ratings. Dalam penelitian ini heuristic evaluation terhadap aplikasi Depo Auto 2000 Tanjung Api-Api Palembang yang dilakukan oleh 4 evaluator.  Hasil dari heuristic evaluation dikelompokkan kedalam  masing-masing instrumen yaitu visibility of system status dengan nilai 0,75, match between system and the real world dengan nilai 0,25, user control and freedom dengan nilai 0,25, consistency and standards dengan nilai 0,75, error prevention dengan nilai 1, recognition rather than recall dengan nilai 1,25, flexibility and efficiency of use dengan nilai 0,25, Aesthetic and minimalist design dengan nilai 0,25, help users recognize, diagnose, and recover from errors dengan nilai 1 dan Help and documentation dengan nilai 0. Dari hasil heuristic evaluation yang dilakukan menunjukkan bahwa evaluator memberikan nilai 0 dan 1 aplikasi Depo Atuo 2000 Tanjung Api-Api Palembang. Hasil penilaian tersebut menunjukkan bahwa aplikasi yang buat tidak ada masalah usability dan hanya memiliki cosmetic problem sehingga aplikasi Depo Auto 2000 Tanjung Api Api Palembang  dapat dinyatakan layak untuk didistribusikan kepada pengguna akhir (end user). 

scholarly journals Estimating the number of usability problems affecting medical devices: modelling the discovery matrix

2020 ◽  
Vol 20 (1) ◽  
Author(s):  
Vincent Vandewalle ◽  
Alexandre Caron ◽  
Coralie Delettrez ◽  
Renaud Périchon ◽  
Sylvia Pelayo ◽  
...  
Keyword(s):  
Medical Devices ◽  
Market Access ◽  
Real Life ◽  
Usability Testing ◽  
Probability Of Detection ◽  
Usability Problems ◽  
Usability Problem ◽  
Wide Range ◽  
The Matrix ◽  
Problem Detection

Abstract Background Usability testing of medical devices are mandatory for market access. The testings’ goal is to identify usability problems that could cause harm to the user or limit the device’s effectiveness. In practice, human factor engineers study participants under actual conditions of use and list the problems encountered. This results in a binary discovery matrix in which each row corresponds to a participant, and each column corresponds to a usability problem. One of the main challenges in usability testing is estimating the total number of problems, in order to assess the completeness of the discovery process. Today’s margin-based methods fit the column sums to a binomial model of problem detection. However, the discovery matrix actually observed is truncated because of undiscovered problems, which corresponds to fitting the marginal sums without the zeros. Margin-based methods fail to overcome the bias related to truncation of the matrix. The objective of the present study was to develop and test a matrix-based method for estimating the total number of usability problems. Methods The matrix-based model was based on the full discovery matrix (including unobserved columns) and not solely on a summary of the data (e.g. the margins). This model also circumvents a drawback of margin-based methods by simultaneously estimating the model’s parameters and the total number of problems. Furthermore, the matrix-based method takes account of a heterogeneous probability of detection, which reflects a real-life setting. As suggested in the usability literature, we assumed that the probability of detection had a logit-normal distribution. Results We assessed the matrix-based method’s performance in a range of settings reflecting real-life usability testing and with heterogeneous probabilities of problem detection. In our simulations, the matrix-based method improved the estimation of the number of problems (in terms of bias, consistency, and coverage probability) in a wide range of settings. We also applied our method to five real datasets from usability testing. Conclusions Estimation models (and particularly matrix-based models) are of value in estimating and monitoring the detection process during usability testing. Matrix-based models have a solid mathematical grounding and, with a view to facilitating the decision-making process for both regulators and device manufacturers, should be incorporated into current standards.

Component Based Method for Usability Testing of a Website

2013 ◽  
Vol 765-767 ◽  
pp. 1507-1511
Author(s):  
Saeeda Sharmeen Rahman ◽  
Jing Nong Weng
Keyword(s):  
Software Engineering ◽  
Modular Forms ◽  
Web Site ◽  
Usability Testing ◽  
Test Results ◽  
Testing Method ◽  
Component Based Software Engineering ◽  
User Friendly ◽  
University Web Site ◽  
The Web

This paper presents the Component-Based Software Engineering (CBSE) approach for usability testing of a web-site based on ISO 9241-11 usability guidance to achieve specified goals with effectiveness, efficiency and satisfaction. Usability testing is a technique used to evaluate a product by testing it on users. A particular type of website i.e. university web site was chosen and segmented in different components in modular forms according to the purpose of that component. Then component wise tasks as per ISO 9241-11 usability guidance were prepared to carry out the usability testing for evaluating the test web-site. After analyzing the results of component based usability testing, a proto-type version of the test web-site was designed in a limited form including all the feedback of test results. Finally, the proto-type web-site was re-evaluated for establishing the effectiveness of component based web usability method with the same tasks. The proposed component based usability testing method is expected to improve the design/content issues of web-site resulting the web-site much more user friendly, effective and less time and cost consuming.

scholarly journals THE USE OF EYE TRACKING TO ASSESS THE USABILITY OF UNIVERSITY WEBSITE

2015 ◽  
Vol 3 ◽  
pp. 482-486 ◽  
Author(s):  
Terézia Kvasnicová ◽  
Iveta Kremeňová
Keyword(s):  
Eye Tracking ◽  
Usability Testing ◽  
Communication Tool ◽  
Testing Methods ◽  
Universities And Colleges ◽  
Usability Problems ◽  
Scan Path

Websites, nowadays, are used not only as a sales method and information tool, but also as a communication tool. Almost every company has a website. Universities and colleges understand their strength, too. In this article, we describe theory of usability of university website and one of the usability testing methods—eye tracking. We use eye tracking to assess the usability of University of Žilina website. We present and use different analysis: Scan Path and Focus map. We identify many usability problems whose removal will help to create new pages and, thus, increasing their effectiveness.

Integrating Semiotics Perception in Usability Testing to Improve Usability Evaluation

2013 ◽  
pp. 145-169 ◽  
Author(s):  
Muhammad Nazrul Islam ◽  
Franck Tétard
Keyword(s):  
User Interfaces ◽  
Usability Testing ◽  
End Users ◽  
Usability Evaluation ◽  
Computer Applications ◽  
Computer Application ◽  
Semiotic Analysis ◽  
Usability Problems ◽  
Intuitive Interface ◽  
Methodological Guidelines

User interfaces of computer applications encompass a number of objects such as navigation links, buttons, icons, and thumbnails. In this chapter, these are called interface signs. The content and functions of a computer application are generally directed by interface signs to provide the system’s logic to the end users. The interface signs of a usable application need to be intuitive to end users and therefore a necessary part of usability evaluation. Assessing sign intuitiveness can be achieved through a semiotic analysis. This study demonstrates how a semiotic assessment of interface signs’ intuitiveness yielded a number of benefits. For instance, (i) it provides an overall idea of interface signs’ intuitiveness to the end users to interpret the meaning of interface signs, (ii) it assists in finding usability problems and also in (iii) recommending possible solutions, (iv) provides background for introducing guidelines to design user-intuitive interface signs, (v) helps in constructing heuristic checklist from semiotics perspective to evaluate an application, (vi) no additional resource and extra budget are needed. This study also presents a list of methodological guidelines to obtain the perceived benefits of integrating semiotic perception in usability testing for practitioners.

Consolidation of Usability Problems With Novice Evaluators Re-Examined in Individual vs. Collaborative Settings

2019 ◽  
Vol 31 (6) ◽  
pp. 525-538
Author(s):  
Rebekka Hoffmann ◽  
Anna Helga Jónsdóttir ◽  
Ebba Thora Hvannberg
Keyword(s):  
Data Analysis ◽  
Group Decision ◽  
Usability Testing ◽  
Accuracy Rate ◽  
Consolidation Process ◽  
Positive Group ◽  
Usability Problems ◽  
Significant Difference ◽  
Within Subjects

Abstract Usability testing can involve multiple users and evaluators. In such cases, consolidating usability problems (UPs) constitutes an essential part of data analysis. In a between-subjects design, this study aims to re-examine a previous study by comparing the results of novice evaluators merging UPs individually vs. collaboratively and to assess the quality of the final UP lists, by computing the merging rate and the accuracy rate, respectively. Law and Hvannberg compared the results of evaluators merging UPs individually vs. collaboratively in a within-subjects design, revealing a tendency towards merging UPs in collaborative settings. In the present study, 45 novice evaluators consolidated four UP lists into a single UP master list while working alone or with a partner. The results showed no significant difference between evaluators in the two settings, suggesting that the UP consolidation process does not benefit from positive group decision effects.

Sign in / Sign up

Export Citation Format

Share Document