scholarly journals DEVELOPMENT OF A QUALITY OUTCOME MATRIX FOR MALAYSIAN SMART MANUFACTURERS

2021 ◽  
Vol 56 (5) ◽  
pp. 601-618
Author(s):  
Nur Athirah Binti Mazlan ◽  
Mohd Syaiful Rizal Abd Hamid ◽  
Nor Ratna Masrom
Keyword(s):  
Case Studies ◽  
Industrial Revolution ◽  
Research Question ◽  
Secondary Data ◽  
Primary Data ◽  
Smart Manufacturing ◽  
Face To Face ◽  
Multiple Case ◽  
Tools And Techniques ◽  
Quality Tools

The objective of this research was to develop a quality outcome matrix by exploring a systematic pattern for selecting quality tools and techniques in the Industrial Revolution 4.0, particularly in the smart manufacturing context. By conducting this analysis, the researchers found homogeneous patterns of sufficient quality case studies that can provide a basis for selecting appropriate groups of quality tools and techniques in different scenarios. Multiple case studies and an in-depth literature review were used as the research design approach. Two qualitative data collection methods were used: (1) primary data from face-to-face interviews with employees at Toyo Memory Technology and Intel Malaysia, and (2) secondary data from a previous study. Our study aimed to answer the following research question: “What are the appropriate tools and techniques concerning circumstances of quality dimensions and smart manufacturing?” Thus, our research developed a diagnostic matrix by developing an outcome matrix for selecting appropriate quality tools and techniques. The scientific novelty of this work is that this is a real-world case study describing the authors’ theoretical and practical prerequisites that can help other researchers and industrial practitioners or manufacturers in selecting the appropriate sets of quality tools and techniques for solving quality problems.

A Study of Quality Tools and Techniques for Smart Manufacturing in Industry 4.0 in Malaysia

2021 ◽  
pp. 792-816
Author(s):  
Mohd Syaiful Rizal Abd Hamid ◽  
Saifuddin Isa ◽  
Chew Boon Cheong
Keyword(s):  
Management Practices ◽  
Industrial Revolution ◽  
Secondary Data ◽  
Primary Data ◽  
Smart Manufacturing ◽  
Face To Face ◽  
Multiple Case ◽  
Tools And Techniques ◽  
Quality Tools

This chapter explores the key factors for selecting quality tools and techniques in industrial revolution 4.0, particularly in the smart manufacturing context. What are the factors determining which quality tools and techniques are more applicable in specific circumstances related to quality performance in Industrial Revolution 4.0? To answer this question, authors employ a multiple case study and an in-depth literature review as the research design approach. Two key data collection methods (qualitative methods) are used: (1) Primary data from face-to-face interviews with Toyo Memory Technology and Intel Malaysia (2) Secondary data from previous studies. This review, coupled with the case study analysis, leads to the identification of the real implementation of quality tools and techniques in the industries. The chapter can enhance the reader understanding of Industrial Revolution 4.0 and quality management practices as well as highlight opportunities for further research.

A Study of Quality Tools and Techniques for Smart Manufacturing in Industry 4.0 in Malaysia

2020 ◽  
pp. 155-185
Author(s):  
Mohd Syaiful Rizal Abd Hamid ◽  
Saifuddin Isa ◽  
Chew Boon Cheong
Keyword(s):  
Management Practices ◽  
Industrial Revolution ◽  
Secondary Data ◽  
Primary Data ◽  
Smart Manufacturing ◽  
Face To Face ◽  
Multiple Case ◽  
Tools And Techniques ◽  
Quality Tools

This chapter explores the key factors for selecting quality tools and techniques in industrial revolution 4.0, particularly in the smart manufacturing context. What are the factors determining which quality tools and techniques are more applicable in specific circumstances related to quality performance in Industrial Revolution 4.0? To answer this question, authors employ a multiple case study and an in-depth literature review as the research design approach. Two key data collection methods (qualitative methods) are used: (1) Primary data from face-to-face interviews with Toyo Memory Technology and Intel Malaysia (2) Secondary data from previous studies. This review, coupled with the case study analysis, leads to the identification of the real implementation of quality tools and techniques in the industries. The chapter can enhance the reader understanding of Industrial Revolution 4.0 and quality management practices as well as highlight opportunities for further research.

scholarly journals Industry 4.0 : India’s Defence Industry Needs Smart Manufacturing

2019 ◽  
Vol 8 (11S) ◽  
pp. 476-485
Keyword(s):  
Cyber Security ◽  
Production Management ◽  
Industrial Revolution ◽  
Secondary Data ◽  
Current Status ◽  
Primary Data ◽  
Smart Manufacturing ◽  
Sample Population ◽  
Private Industry ◽  
Defence Industry

The Fourth Industrial Revolution (I4.0) envisages fusion of technologies across the physical, digital and biological worlds, and is transforming production, management and governance into a Smart Manufacturing paradigm. It is based on exploitation of current and futuristic technologies such as Internet of Things, 3D Printing (Additive Manufacturing), 5 G connectivity, cyber security, robotics and automation. More than any other industry, defence innovation and manufacturing demand high quality and precision products. This paper brings out the need and current status of India’s defence manufacturing sector (state-controlled Defence Research and Development Organisation(DRDO), Ordnance Factories (OFs), Defence Public Sector Undertakings (DPSUs), and Private Industry including MSMEs) with regard to I4.0, and seeks to establish what needs to be done in adopting features of smart manufacturing, to make it globally competitive. Primary data obtained from a small but knowledgeable sample population, duly analysed with descriptive statistics; followed by secondary data sources, establish the influencing factors. Interpretive Structural Modelling helped formulate a framework for smart manufacturing in India’s defence industry. The paper concludes with recommendations with regard to governmental, and industry stakeholders.

scholarly journals The Key Factors of the Industrial Revolution 4.0 in the Malaysian Smart Manufacturing Context

2022 ◽  
Vol 13 (2) ◽  
pp. 1-19
Author(s):  
Mohd Syaiful Rizal Abd Hamid ◽  
Nor Ratna Masrom ◽  
Nur Athirah Binti Mazlan
Keyword(s):  
Data Exchange ◽  
Manufacturing Industry ◽  
Management Practices ◽  
Industrial Revolution ◽  
Manufacturing Sector ◽  
Current Trend ◽  
Secondary Data ◽  
Primary Data ◽  
Smart Manufacturing ◽  
Key Factors

IR 4.0 is a new phase for the current trend of automation and data exchange in manufacturing industry that focuses on cloud computing, interconnectivity, the Internet of Things, machine learning, cyber physical learning and creating smart factory. The purpose of this article was to unveil the key factors of the IR 4.0 in Malaysian smart manufacturing context. Two key data collection methods were used: (1) primary data from the face-to-face interview (2) secondary data from the previous study. Significantly, five key factors of IR 4.0 consider for this study. Autonomous production lines, smart manufacturing practices, data challenge, process flexibility, and security. As a result, IR 4.0 for quality management practices might get high impact for the best performance assessment, which addressed in various ways; there are few studies in this area have been conducted in Malaysian manufacturing sector, and to recommend the best practices implemented from the managers’ perspectives. For scholars, this enhances their understanding and highlight opportunities for further research.

A MODERN JUDICIAL SYSTEM IN INDONESIA: LEGAL BREAKTHROUGH OF E-COURT AND E-LEGAL PROCEEDING

2020 ◽  
Vol 9 (2) ◽  
pp. 275
Author(s):  
Dedi Putra
Keyword(s):  
Supreme Court ◽  
Secondary Data ◽  
Primary Data ◽  
Access To Justice ◽  
Judicial Reform ◽  
Legal Service ◽  
Literature Study ◽  
Face To Face ◽  
Legal Proceedings ◽  
Digital Era

The implementation of court in Indonesia has not fulfilled as expected because any parties involving in court has a lack of capacity, consistency, and integrity to provide legal service seriously. Some people assume that court services are not still optimal. To settle the problems, the Supreme Court just has officially issued Regulation No. 1 of 2019 regarding the Administration of Cases and Legal Proceedings in Courts via Electronic Means on 8 August 2019. This regulation is believed as an appropriate solution to face those problems. To elaborate more, this study illustrates a judicial reform in Indonesia, e-court, and access to justice, the conception of e-court including the performance of e-court and its drawbacks and challenges in the digital era. The research method uses normative research by approaching legal review and literature study. The technique of primary data collection applies Supreme Court regulation while means of secondary data are collected from concept or theory as set out under bibliography. Judicial reform in Indonesia is indicated by issuing new regulation regarding e-Court and e-Litigation, the implementation e-Court itself has been attributed to 32 courts consisting of general religious, and state administrative courts. Through e-Court, access to justice more transparent and accessible. Besides, justice seekers have no worries regarding distance issues as of e-Court may allow them to fight in court without face to face. Parties have no doubt relating to the acceleration of court to settle any dispute in Indonesia.

scholarly journals Using patient feedback to drive quality improvement in hospitals: a qualitative study

BMJ Open ◽  
2020 ◽  
Vol 10 (10) ◽  
pp. e037641
Author(s):  
Simone Berger ◽  
Ana Maria Saut ◽  
Fernando Tobal Berssaneti
Keyword(s):  
Quality Improvement ◽  
Customer Service ◽  
Secondary Data ◽  
Study Data ◽  
Patient Feedback ◽  
Multiple Case ◽  
Net Promoter ◽  
The Impact ◽  
Quality Tools

ObjectivesAlthough different forms of patient feedback are available, their use in hospital management is still limited. The objective of this study is to explore how patient feedback is currently used in hospitals to improve quality.DesignThis is a qualitative exploratory multiple case study. Data collection included nine interviews, of an average duration of 50 min, conducted between March and June 2019. Additionally, a document and secondary data analysis were performed.SettingThis study was conducted in three Brazilian hospitals selected for their solid patient feedback practises.ParticipantsManagers from the customer service, quality, nursing, operations, projects and patient experience departments of the three hospitals.ResultsDespite literature suggesting that organisational objectives regarding patient feedback are not clear, data show that there is managerial concern regarding the promotion of an environment capable of changing according to patient feedback. In these instances, organisational processes were structured to focus on patients’ feedback and its receipt by the staff, including a non-punitive culture. Several patient feedback forms are available: voluntary events, patient surveys and informal feedback. Instruments to measure patient feedback focused on specific aspects of healthcare, to identify and clarify the problems for addressal by the management. The net promoter score was the main strategic indicator of patient feedback, used to assess the impact of improvement action.ConclusionsThe hospitals had established objectives that valued the patient’s perspective. Involvement of the health team, availability of different channels for feedback and the use of quality tools are considered a good basis for using patient feedback to drive quality improvement.

scholarly journals THE SPECIAL UTILIZATION OF CASTLES IN TOURISM – FESTIVALS IN THE HERITAGE SITES

2018 ◽  
pp. 85-98
Keyword(s):  
Impact Assessment ◽  
Case Studies ◽  
Research Method ◽  
Residential Buildings ◽  
Research Question ◽  
Secondary Data ◽  
Primary Research ◽  
Optimal Form ◽  
Heritage Sites ◽  
Built Heritage

In Hungary, there are a large number of built heritage. Of these, this current research focuses on the castles. Nowadays castles can be filled with many functions, such as schools, common lodging houses, hospitals or residential buildings. The most optimal form of usage is tourism utilization, such as museums, hotels, event venues. Organizing festivals is also a tool for this, it generates revenue for the castle, and makes it widely available to enhance the visibility and acquaintance of the venues. A festival is also intended to suffice the needs of tourists and local people, and these castles provide a suitable scene for this. Thus, the current research aims to present and evaluate the form of utilization of castles in which festivals are organized. The study aims to answer the research question through several case studies, that festivals contribute to the survival of the castles as they generate revenue and create more attractive destinations. To answer this question, a primary research method is needed where interviews with the owners of the venues and the festival directors come to the fore. In addition, the available secondary data are required that numerical support the generated revenue and number of visitors alike. In the end, the research will be carried out where both the utilization of the castles and the festival tourism will be of paramount importance and a joint impact assessment will be implemented.

scholarly journals Pariwisata Budaya dan Pandemi Covid-19: Memahami Kebijakan Pemerintah dan Reaksi Masyarakat Bali

2021 ◽  
Vol 11 (1) ◽  
pp. 1
Author(s):  
I Nengah Subadra
Keyword(s):  
Qualitative Method ◽  
Tourism Development ◽  
Secondary Data ◽  
Cultural Tourism ◽  
Government Policies ◽  
Primary Data ◽  
International Tourism ◽  
Face To Face ◽  
Indigenous Cultures ◽  
The Government

The research is aimed at understanding the government policies on cultural tourism and pandemic mitigations in Bali made during the covid-19 pandemic. It uses qualitative method in which the primary data were collected through face-to-face and virtual video interviews to seven informants who were selected using purposive sampling to assure they aware of and understand the researched case; and the secondary data were collected from online publications. The research finds the regional regulation on cultural tourism was amended during the Covid-19 outbreak to strengthen the use of local cultures for tourism adapting both national and international tourism policies to lead to a more responsible tourism designating Bali’s local indigenous cultures of Tri Hita Karana and Sad Kerthi as basis of cultural tourism development in Bali; and more importantly, Bali’s government issued particular policies and  executed immediate measures to reopen tourism in Bali which totally shut down due to pandemic. These policies reacted differently by local people and remains become a hot debate within Balinese communities.

Personal Branding Digital Natives di Era Komunikasi Media Baru (Analisis Personal Branding di Media Sosial Instagram)

2020 ◽  
Vol 2 (1) ◽  
pp. 19-30
Author(s):  
Oryza Devi Salam
Keyword(s):  
Social Media ◽  
New Media ◽  
Research Question ◽  
Secondary Data ◽  
Digital Natives ◽  
Primary Data ◽  
Information Communication ◽  
Internet Users ◽  
Qualitative Descriptive ◽  
Personal Branding

The nature of humans in their lives is to carry out communication activities. An individual can be said to communicate with other people if both have an understanding of the meaning of the message conveyed in their interactions. The progress of information communication technology provides an opportunity for individuals to interact more easily through the internet. In 2017, the number of internet users in Indonesia was recorded at 143.26 million, or 54.68 percent of Indonesia's total population. This number increased compared to the previous year, namely in 2016 which was recorded at 132.7 million. Of the numbers recorded, 130 million of them are active on social media in term of New Media Communication, or noted as information technology-based communication, makes social media as primary chosen for individuals interacting socially in cyberspace. This study aims to analyze how the personal branding forming in social media instagram refer to eight laws of personal branding such as: specialization, leadership, personality, distinctiveness, visibility, unity, persistence and goodwill. The best personal branding must be meets on these eight laws. The type of research conduct as qualitative descriptive, which the method is case study. The data used are primary data from interviews with selected informants and secondary data: documents in the form of photos and texts of digital natives on their Instagram. The data were analyzed by data reduction, data display by arranging it according to the pattern and then verification that is drawing the conclusion to answer the research question. Refer to the results of the study, the conclusion is personal branding of digital natives on Social Media Instagram need to be manage to meet all eight laws of personal branding.Keywords: Communication, Digital Natives, New Media, Social Media

Research methods and evidence-based medicine

2018 ◽  
pp. 19-24
Author(s):  
Tim Colbourn
Keyword(s):  
Research Methods ◽  
Meta Analysis ◽  
Research Question ◽  
Secondary Data ◽  
Evidence Base ◽  
Primary Data ◽  
Key Points ◽  
Study Type ◽  
Based Medicine ◽  
And Child Health

This chapter provides an overview of research methods used to build the evidence base for global maternal and child health. It covers primary data collection, secondary data analysis, systematic reviews, and meta-analysis, and provides tips on how to interpret the scientific literature. This chapter should be read in conjunction with Chapters 1–3, Chapter 5 on economic evaluation, and Chapter 4 on converting research into policy to put the use of research evidence into context. The three key points from this chapter are: (1) you need to clearly define a research question before deciding what study type is best suited to answer it; (2) designing a research study involves detailed attention to practical details, including how groups are going to be defined; and (3) scientific studies are sometimes published with incorrect conclusions. Critically appraise each study, and define appropriate conclusions that are based on the data and methodology.

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