Analysis of Aspects Required to Improve Customer Experience in Indonesia’s Internet Broadband

In the digital age, transactions range from hailing a taxi to watching TV shows on demand that depend on an internet connection. As consumers have more power than ever before, today’s internet service providers face more demanding service expectations from customers than in the past, they recognize the need to improve certain aspects of business, including the quality of the experience they provide to customers. In other words, meeting the demands of broadband internet has its own challenges. The purpose of this study is to provide insights regarding challenges along the customer journey as the opportunities for improvement. The results showed that longer time from ordering to installation and frequent network disconnection are prioritized customer experience issues in internet broadband business and service providers need to focus on improving on the way companies engage the customers through reliable touch points and resetting the way people work in the organization to be more customer-centric.

Evolution of Interpersona Communication Through Symbols (Sticker) Cyber Native In The Line App

The essence of man in life is to conduct communication activities. An individual is said to communicate with others if both have an understanding of the meaning of the message conveyed in his interaction. Advances in information communication technology provide opportunities for individuals to more easily interact over the internet. Of the recorded internet users, 130 million are active on social media. New Media Communication, or communication based on information technology, makes social media a prima donna for individuals to interact socially in cyberspace. Text-based communication platforms such as WhatsApp and LINE make it easier for individuals or those in cyberspace referred to as digital natives to interact. These digital natives in their interactions do the continuous thing as a habit that eventually becomes a culture of communication. In this research, the focus of research is the evolution of communication between users in the new media era in LINE users as a text application-based social media with a constructivist approach, qualitative research methodology with virtual ethnographic research methods and descriptive analysis levels. Data collection with online interviews, as well as chat history observations and the use of LINE sticker features. The purpose of the study is: (1) to find out the communication of digital natives on the LINE application platform, (2) to find out the evolution of interpersona communication formed from the results of native digital interactions on the LINE application platform using a virtual ethnographic approach.

Pemanfaatan Media Sosial Sebagai Komunikasi Kreatif Institusi Pendidikan Tinggi Indonesia di Masa Pandemi COVID-19

The COVID-19 pandemic has forced higher education institutions to change the way they communicate so that the number of new students can continue to grow. The use of social media is a strategy for higher education institutions that must be carried out in building awareness and strong relationships with students and alumni to achieve this growth. Therefore, this study aims to look at the performance of social media during the COVID-19 pandemic by examining upload movement activities on social media. The focus of this research is using social media analytics through performance metrics Impressions, Audience Demographics & Growth, Publishing Behavior, Engagement. The object of this research is to study all activity uploads on Facebook, Instagram and Tiktok during the period July 1, 2020 to June 30, 2021. The frequency of uploads is collected per day and analyzed for one year. This study analyzes the content, frequency and time period of uploads on Facebook, Instagram and Tiktok. The results of this study show the performance of Social Media metrics on Instagram, Facebook and Tiktok by comparing the performance of the research period taken in this study with the previous one year period. Higher Education Institutions are advised to use Social Media as an effective creative communication channel to build the advantages of Higher Education Institutions and build relationships with the public during the COVID-19 pandemic.

Entrepreneurship and Innovation in Obtaining Competitive Advantage in Non-Formal English Education Industry in Indonesia: A Model Proposition

This study aims to examine the effect of entrepreneurship on innovation in the non-formal English education industry geared towards achieving competitive advantage. Entrepreneurship is viewed through leadership, culture and entrepreneurship. Entrepreneurial leadership is a leadership approach that involves managerial and entrepreneurial capacity where this type of leadership is effective in running the business. So far, research on non-formal education in English through an entrepreneurial perspective and a strategic entrepreneur approach is very limited. Thus, a model proposal is constructed derived and drawn from the qualitative research that was conducted. This study will provide a review of entrepreneurship and innovation in non-formal education businesses in English.

The Effect of Quality of Work Life, Hardiness and Perceived of Alternative Job Opportunities on Turnover Intentions

Many behaviors that indicate turnover intentions in the company become a serious problem such as laziness to work, high absences, many employees do not renew their contracts, employee dissatisfaction with the company policies, high-level work stress, etc. This study aimed to examine the influence of quality of work life, hardiness, and perceived of alternative job opportunities on turnover intentions. This study method used is a quantitative method with the type of associative research. Data collection with questionnaire scale and sample of 167 employees. Data analysis uses multiple linear regression using SPSS version 26 for Windows software. This study found that quality of work life, hardiness, and perceived of alternative job opportunities together influenced turnover intentions by 57.8%. This study also provides an overview for companies to consider the aspects that may affect turnover intentions. The company needs to consider the market situations before implementing the new policies, doing employee surveys to know their perceptions, and improve the company systems to create a good work environment.

Pengaruh Religiusitas, Agreeableness, dan Usia Terhadap Perilaku Prososial Remaja

This study aims to examine the effect of religiosity, agreeableness, and age on adolescence’s prosocial behavior. This study selected the sample of 296 student, using a purposive sampling technique. The data collection used modification scale of Prosocialness Scale, Muslim Daily Religiosity Assessment Scale (MUDRAS), and International Personality Item Pool-Big Five Factors Model-50 (IPIP-BFM-50). Multiple regression and Confirmatory Factor Analysis (CFA) were performed to analyze the data. The finding showed there is a significant influence of religiosity, agreeableness, and age on prosocial behavior.

Determinan Nilai Perusahaan Sebelum dan pada Masa Pandemic Covid-19

This study aims to see the condition of companies in the consumer goods industry sector before the pandemic and during the pandemic using indicators such as Current Ratio, Debt to Equity Ratio (DER), Return on Assets (ROA), Return on Equity (ROE), Net Profit Margin ( NPM) and company size against firm value. In the period before and during the Covid-19 PandemicThe method used in this research is quantitative method using secondary data from the company's financial statements for the first quarter until third quarter of 2019 and 2020 using regression method and different test Paired Sample t Test. . The results of this study indicate that (1) the Current Ratio before the Covid-19 pandemic had a significant negative effect on firm value, while Current The ratio during the Covid-19 pandemic did not have a significant effect on the firm value variable, (2) the Debt to Equity Ratio before the Covid-19 pandemic had a significant negative effect on the firm value variable, while the Debt to Equity Ratio during the Covid-19 pandemic had no significant effect on company value, (3) Return on Assets before and during the Covid-19 pandemic did not have a significant effect on the firm value variable, (4) Return on Equity before and during the Covid-19 pandemic had no significant effect on firm value, (5) Net Profit margin has a significant negative effect on firm value before and during pandemi Covid-19, and (6) company size has a significant positive effect on company value before and during the Covid-19 pandemic.

Increasing the Selling Value of Indonesian Cultural Products to the Global (Case study of Batik as Indonesian Cultural Identity)

Culture consists of practices, objects, and values ​​in one society. This culture occurs as a result of the emergence of transactions and agreements between certain communities so as to agree on these existing values ​​into the daily life. Even this culture itself is passed down from generation to generation, the identity of this culture demands uniqueness, boundaries, and originality. But the big problem is the strong current of globalization which makes the mingled interactions between one and another culture. Indonesia is rich in culture, which in the past also experienced a lot of acculturation with one another. The uniqueness of Indonesian culture is displayed in many forms, both objects and habits, including performing arts in Bali, phinisi ships, and also batik. Through this research the authors again raise how to increase the selling value of cultural products in Indonesia, by looking at the case studies of traditional batik which innovated into a global approach. This case is discussed from the point of view of Komaruddin Kudiya's success in introducing batik to the global market. The research method was carried out qualitatively, with a cultural and business design approach. The data obtained is based on workshops and seminars, as well as literature obtained online. Furthermore, the data will be studied and analyzed descriptively to produce explanations related to the factors that increase the selling value of batik as a result of Indonesian culture.

Description of Implementation of Self-Regulated Learning on Student at The University of X

This research aims to provide a description regarding the implementation of Self-Regulated Learning on students at the University of X. This research was organized with quantitative methods with types of descriptive. Sampling method on this research using the technique of convenience with the number of participants of 110 students of University consist of 48 males and 62 females. Measurement of Self-Regulated Learning conducted using questionnaires which done by researchers based on 3 phases of Self-Regulated Learning, which are: (1) Forethought, (2) Performance and (3) Self-reflection. The result of this research showed that applying on the first phases which is the stage of Forethought relatively low with the gain of score of 2.62 compared to an average score of 2.82. However, the second phases, which is the stage of performance relatively high with the gain of score above average which is 2.90. the implementation of the third phases which the self-reflection quite high with the score of 2.94. On the research also found the relationship between Grade Point Average (GPA) and the implementation of the 3 phases of Self-Regulated Learning, which is the higher GPA score earned by students, the more optimal the implementation of 3 cycles of Self-Regulated Learning.