scholarly journals The Impact of an Apology and Explanation on Interactional Justice in Higher Education Institutions

2020 ◽  
Vol 10 (4) ◽  
pp. 111
Author(s):  
Steven Kayambazinthu Msosa ◽  
Courage Mlambo
Keyword(s):  
Higher Education ◽  
Classroom Management ◽  
Higher Education Institutions ◽  
Interactional Justice ◽  
Library Services ◽  
Public Higher Education ◽  
Full Time ◽  
The Impact ◽  
Academic Services ◽  
Purposive Sample

Recently, students have been very vocal against poor services being offered by higher education institutions. These services range from lectures, registration, classroom management, examinations, transport, library services, housing or residence to the cafeteria. There is a perception that higher education institutions are not doing enough to address the challenges students are encountering even when such grievances or concerns are raised. Therefore, this study analysed the impact of an apology and explanation on interactional justice with respect to both academic and non-academic services. In addition, students' perceptions of an apology, explanation and interactional justice were evaluated. Respondents were selected from a purposive sample of 430 full-time students drawn across three public higher education institutions and data were collected using a self-administered quantitative questionnaire. Data were analysed using the SPSS and Smart PLS3. The findings of this study showed that both an explanation and an apology have a positive and significant impact on interactional justice in higher education institutions. The results also showed that students were largely satisfied with the explanation given than their perception of an apology and interactional justice. This study underpins the need for institutional managers to foster interaction between the institution and aggrieved students. Higher education institutions should offer an apology and explanation if necessary to pacify any animosity that may arise as a result of a poorly delivered service.

scholarly journals ASSESSING THE IMPACT OF SERVICE RECOVERY STRATEGIES ON PROCEDURAL JUSTICE IN HIGHER EDUCATION INSTITUTIONS

2020 ◽  
Vol 8 (3) ◽  
pp. 230-239
Author(s):  
Steven Kayambazinthu Msosa ◽  
◽  
Gona Govender ◽  
Keyword(s):  
Higher Education ◽  
South Africa ◽  
Procedural Justice ◽  
Public Universities ◽  
Higher Education Institutions ◽  
Service Recovery ◽  
Education Sector ◽  
Recovery Strategies ◽  
The Impact ◽  
Purposive Sample

Students in higher education institutions encounter different problems which are normally reported through the appropriate complaints channels. Sometimes institutions and their employees do not address the reported problems on time due to systematic issues such as internal processes or procedures which are cumbersome. This paper assessed the impact of service recovery strategies (speed and empowerment) on procedural justice in higher education institutions. The study was conducted across three public universities in South Africa using a purposive sample of 430 students. The findings showed that speed and empowerment have a positive and significant impact on procedural justice. The findings underpin the importance of fairness in the procedures being used to address student problems. Besides, the study could help faculty and institutional managers to pinpoint areas that are hindering the smooth running of the operations and interface between students and employees of the universities. This study contributes to the literature on procedural justice in the higher education sector and provides an analysis of students' experiences from the developing world where infrastructural and financial challenges contribute to the final recipe.

scholarly journals INDICATIVE COST OF EDUCATIONAL SERVICES AS A WAY TO OPTIMIZE UKRAINIAN HIGHER EDUCATION

2020 ◽  
Vol 4 (48) ◽  
Author(s):  
Andrii Skrypnyk ◽  
Nataliia Klymenko ◽  
Inna Kostenko
Keyword(s):  
Higher Education ◽  
Higher Education Institutions ◽  
Educational Process ◽  
Private Higher Education ◽  
Educational Services ◽  
Public Higher Education ◽  
Cost Of Education ◽  
Private And Public ◽  
State Higher Education ◽  
The Impact

The paper considers the impact of the indicative cost of education (the minimum amount of tuition fees on the contractual basis (contract) at the expense of individuals/legal entities) in state higher education institutions on the Ukrainian market of educational services. It demonstrates that the introduction of the indicative cost of higher education by the state institutions of higher education was accessible through the application of the dumping strategy – by using the budget funds to educate fee-paying students. Under such conditions, the share of private higher education was not more than 10 percent of the total number of fee-paying students. The present paper aims to assess the impact of the introduction of the indicative cost of education on the relationship between private and public higher education, and the shift of the equilibrium cost of education. It is determined that this indicator is calculated according to a simplified algorithm individually for each state higher education institution and does not fully consider all the actual costs of the educational process. At the same time, such an implementation does not allow public institutions to use the dumping strategy and over time will change the ratio of quantitative indicators of private and public higher education in Ukraine. The sample flowchart displaying the supply and demand for the speciality “Economics” illustrates how the ratio of students studying on a contractual basis in private and state higher education institutions will change at different ratios of the indicative cost and the equilibrium cost of education in the speciality “Economics” according to the 2019 data. It was concluded that, in general, the introduction of the indicative cost of education would subsequently lead to significant changes in the ratio of private and public higher education institutions, their student population under contract (fee-paying students) where the main factors will be the customer’s fiscal capacity and the income, they provide. As a result, there will be a shift of the equilibrium point for most in-demand specialities in the direction of increasing the cost of training and reducing the volume of final contracts between the applicants and higher educational institutions.

scholarly journals Análisis con visión de género de las desventajas acumuladas de las investigadoras en los procesos de producción del conocimiento en México

2021 ◽  
Vol 14 ◽  
pp. 61-74
Author(s):  
Perla Elizabeth Bracamontes Ramírez ◽  
Xóchitl Yolanda Castañeda Bernal ◽  
Ricardo Pérez Mora
Keyword(s):  
Higher Education ◽  
Academic Freedom ◽  
Higher Education Institutions ◽  
Educational Institutions ◽  
Public Higher Education ◽  
Full Time ◽  
And Performance ◽  
Collective Production ◽  
The University ◽  
Gender System

This article aims to analyze under the gender lens the perception of full-time researchers who are part of the National System of Researchers (SNI by its acronym in Spanish, Sistema Nacional de Investigadores). The texts focus on the conditions that impact on the production of knowledge and academic freedom in two university contexts in Mexico, with the purpose of demonstrating the disadvantages that the sociocultural patterns of the sex-gender system imply for the work and performance of the women researchers; in addition to certify if these can be elements that avoid breaking with the glass ceiling in educational institutions, and reach the desired family conciliation. The empirical analysis results from a research entitled “Academic freedom and the conditions of collective production and mobilization of knowledge of researchers”, which involved 25 interviews in two Mexican Public Higher Education Institutions: the University of Guadalajara (U of G) and the National Autonomous University of Mexico (UNAM). Both are part of the rainking that evaluate the best Higher Education Institutions in Latin America.

scholarly journals The impact of Perceived Justice on Students’ Negative Emotional Responses during Service Recovery

2020 ◽  
Vol 9 (5) ◽  
pp. 230
Author(s):  
Steven Kayambazinthu Msosa
Keyword(s):  
Higher Education ◽  
Higher Education Institutions ◽  
Negative Emotions ◽  
Service Recovery ◽  
Emotional Responses ◽  
Interactional Justice ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Perceived Justice ◽  
The Impact

This study sought to evaluate the impact of perceived justice on students’ negative emotional responses during service recovery. Quantitative, descriptive multi-variate regression analysis and a cross-sectional study were undertaken using a judgmental sample of 430 students drawn from three public Higher Education Institutions in South Africa. The results of this study showed that all the dimensions of justice, viz. procedural, distributive and interactional justice, have a negative and significant impact on negative emotions. The findings of this study could assist Higher Education institutional managers to interrogate the fairness of the processes used in Higher Education Institutions to address student grievances because they have a negative and significant impact on students’ negative emotions.

scholarly journals Impact of freshman-year alcohol violations on retention at a regional, midwestern, 4-year, public higher education institution

2015 ◽  
Author(s):  
◽  
Kori T. Hoffmann
Keyword(s):  
Higher Education ◽  
Higher Education Institutions ◽  
Education Institution ◽  
Retention Rates ◽  
Public Higher Education ◽  
Higher Education Institution ◽  
Freshman Year ◽  
Significant Difference ◽  
Alcohol Violation ◽  
The Impact

Retention is a critical topic on campuses across the nation. Numerous studies have examined how alcohol consumption affects retention but little to no research exists regarding the impact of alcohol violations on retention. This quantitative study examined over 7,000 freshmen at a regional, Midwestern, 4-year, public higher education institution. The participants were separated as either having a freshman-year alcohol violation or not having a freshman-year alcohol violation and then analyzed. The results of the study found that there was not a significant difference in retention for those with a freshman-year alcohol violation compared to those without a freshman-year violation. However, when looking only at those participants with a freshmanyear alcohol violation, a logistic regression analysis showed that high school GPA, minority racial status, amount of financial aid disbursed, not receiving loans, and not being Pell-eligible were all significant factors indicating a participant was more likely to return to school. However, this model only accounted for 18% of the variance in retention and future studies will need to include more variables to account for more variance in retention. The results of this study are valuable to all administrators at higher education institutions, especially student conduct administrators. The researcher proposes higher education institutions review policy and programming as it relates to alcohol education and alcohol violation sanctions to increase retention rates\namong alcohol violators.

THE FACTORS OF CAREER SELF-DETERMINATION OF STUDENTS OF HIGHER EDUCATION INSTITUTIONS

2019 ◽  
Vol 7 (1) ◽  
pp. 9-20
Author(s):  
Inna Yeung
Keyword(s):  
Higher Education ◽  
Higher Education Institutions ◽  
Well Being ◽  
Young Person ◽  
Self Determination ◽  
Full Time ◽  
Actual Problem ◽  
The Third ◽  
The Right

Choice of profession is a social phenomenon that every person has to face in life. Numerous studies convince us that not only the well-being of a person depends on the chosen work, but also his attitude to himself and life in general, therefore, the right and timely professional choice is very important. Research about factors of career self-determination of students of higher education institutions in Ukraine shows that self-determination is an important factor in the socialization of young person, and the factors that determine students' career choices become an actual problem of nowadays. The present study involved full-time and part-time students of Institute of Philology and Mass Communications of Open International University of Human Development "Ukraine" in order to examine the factors of career self-determination of students of higher education institutions (N=189). Diagnostic factors of career self-determination of students studying in the third and fourth year were carried out using the author's questionnaire. Processing of obtained data was carried out using the Excel 2010 program; factorial and comparative analysis were applied. Results of the study showed that initial stage of career self-determination falls down on the third and fourth studying year at the university, when an image of future career and career orientations begin to form. At the same time, the content of career self-determination in this period is contradictory and uncertain, therefore, the implementation of pedagogical support of this process among students is effective.

“New Normal”: Analisis Penerimaan Menggunakan Balance Score Card

2020 ◽  
Vol 3 (2) ◽  
pp. 396-402
Author(s):  
Maria Florentina Rumba ◽  
Margaretha P.N Rozady ◽  
Theresia W. Mado
Keyword(s):  
Higher Education ◽  
Higher Education Institutions ◽  
Normal Phase ◽  
Physical Contact ◽  
New Normal ◽  
Face To Face ◽  
Balance Score Card ◽  
Score Card ◽  
Pros And Cons ◽  
The Impact

Abstrak: Kebiasaan manusia berubah karena adanya wabah COVID-19, hal ini berpengaruh ketika manusia masuk ke dalam fase new normal. New normal diartikan sebagai keadaan yang tidak biasa dilakukan sebelumnya, yang kemudian dijadikan sebagai standar atau kebiasaan baru yang mesti dilakukan manusia untuk dirinya sendiri maupun untuk bersosialisasi dengan orang lain. Kebiasaan baru ini pun menimbulkan pro dan kontra seiring dengan dampak yang timbul. Lembaga pendidikan tinggi merupakan salah satu yang merasakan dampak penerapan new normal. Perkuliahan yang selama ini dilakukan secara online/daring, akan kembali dilakukan secara luring/tatap muka, dengan tetap menerapkan protokol COVID-19 seperti mengenakan masker, menjaga jarak, mengenakan sarung tangan, serta tidak melakukan kontak fisik seperti berjabat tangan. Masalah yang muncul bukan hanya kecemasan orang tua terhadap anak – anaknya, tetapi bagaimana lembaga pendidikan tinggi mengatur segala sumber daya yang dimiliki agar memenuhi standar penerapan new normal. penelitian ini bertujuan untuk mengetahui penerimaan  terhadap kondisi normal yang baru menggunakan Perspektif balance score card. Abstract: Human habits change because of the COVID-19 outbreak, this affects when humans enter the new normal phase. New normal is defined as a condition that is not normally done before, which is then used as a standard or new habits that must be done by humans for themselves or to socialize with others. This new habit also raises the pros and cons along with the impact arising with the new normal. Higher education institutions are the ones who feel the impact of implementing new normal. Lectures that have been conducted online / online will be re-done offline / face to face, while still applying the COVID-19 protocol such as wearing a mask, keeping a distance, wearing gloves, and not making physical contact such as shaking hands. The problem that arises is not only parents' anxiety about their children, but how higher education institutions regulate all available resources to meet new normal implementation standards. This study aims to determine acceptance of new normal conditions using the balance score card Perspective.

Sign in / Sign up

Export Citation Format

Share Document