ANALYSİS OF FACTORS İNFLUENCİNG TO CONSUMER BEHAVİOR İN ONLİNE SHOPPİNG
Internet has covered all sphere of life very fast and the world has begun to incur important changes since the beginning of the new millennium. The rapid development of the Internet and the fact that online interaction takes place in a virtual environment at any time of the day make online communication one of the basic communication tools. In this context, online platforms have turned into new markets for businesses. The simple method to contact individuals is presently getting more conceivable with the web. It has begun to provide consumers with the opportunity to shop at anytime and anywhere. Undoubtedly e-marketing is the most important usage sphere of the internet in the business world. Many important characteristics of the internet have played a main role in consumers' buying behavior for online stores. In this regard, defining the factors which influence the behavior of consumers in online shopping is a key element for businesses and marketers to guarantee efficiency. Keywords: multi-criteria decision making, consumer behavior, factors affecting online shopping, fuzzy AHP, eigenvalue, eigenvector