scholarly journals DAMPAK KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP PESERTA BPJS KESEHATAN DI RS MELANIA BOGOR

2019 ◽  
Vol 7 (3) ◽  
pp. 295-302
Author(s):  
Bayu Prasetyo Soedargo
Keyword(s):  
Health Insurance ◽  
Health Program ◽  
The State ◽  
Quality Of Services ◽  
Average Value ◽  
Level Of Satisfaction ◽  
Standard Set ◽  
Provide Health Insurance ◽  
Total Average

Health is very important for every individual. This will make people more concerned with their health and will make various efforts to maintain their health. On the other hand, the state is obliged to guarantee the health of its citizens. Therefore, the state established a National Health Insurance (JKN) program to provide health insurance for all Indonesian people. This government program is organized by the Health Insurance Administration Agency (BPJS). This study aims to determine the extent of satisfaction of inpatients in Melania Hospital to the services provided by the BPJS Health program. This type of research uses descriptive qualitative methods in finding answers to the level of satisfaction of inpatients in Melania Hospital using the BPJS Health program. This explanation is supported by questionnaire data obtained from 317 inpatients using the BPJS Health program. The results of this study indicate that the quality of services provided by Melania Hospital to BPJS inpatients is good with a total average value of 4.10. For tangible dimensions the average value is 4.10, the reliability dimension the average value is 4.04, the responsiveness dimension the average value is 4.12, the assurance dimension the average value is 4.09 and the empathy dimension the average value is 4.13. The advice given is that Melania Hospital should fix a number of indicators that are still below the standard set by Melania Hospital.                                Keyword :  BPJS Health program, Inpatients, Inpatients satisfaction

scholarly journals ANALISIS KEPUASAN PASIEN RAWAT JALAN TERHADAP MUTU PELAYANAN KEFARMASIAN DI PUSKESMAS TANAWANGKO

PHARMACON ◽  
2020 ◽  
Vol 9 (3) ◽  
pp. 397
Author(s):  
Greey C.E. Bunet ◽  
Widya A. Lolo ◽  
Erladys M. Rumondor
Keyword(s):  
Service Quality ◽  
Health Center ◽  
Pharmaceutical Services ◽  
Quality Of Services ◽  
Data Collection Tool ◽  
Important Indicator ◽  
Average Value ◽  
Level Of Satisfaction ◽  
Close Relationship

ABSTRACTPatient satisfaction is an important indicator for pharmaceutical services and has a close relationship with service quality. A good quality of services will provide satisfaction to patient so that it affects to return the Health Center. The purpose of this study was to determine the satisfaction of outpatients with the quality of pharmaceutical services at the Tanawangko Health Center. This research is a descriptive study and the data collection tool used is the questionnaire given to 277 respondents. Based on the research results obtained, it is known that each question on the 5 dimensions has a negative value with an average value (-0.38) this value is obtained from the average value of the total service quality index between expectations and reality, meaning the patient is not satisfied. The reality received is lower yhan expectations.Keywords :  Level of satisfaction, expectations, reality. ABSTRAK Kepuasan pasien merupakan indikator penting bagi pelayanan kefarmasian dan memiliki hubungan erat dengan kualitas pelayanan. Kualitas pelayanan yang baik akan memberikan kepuasan kepada pasien sehingga mempengaruhi pasien untuk kembali lagi ke Puskesmas. Tujuan dari penelitian ini untuk mengetahui kepuasan pasien rawat jalan terhadap mutu pelayanan kefarmasian di Puskesmas Tanawangko. Penelitian ini merupakan penelitian deskriptif dan alat pengumpulan data yang digunakan yaitu kuesioner diberikan kepada 277 responden. Berdasarkan hasil penelitian yang diperoleh, diketahui bahwa setiap pertanyaan pada 5 dimensi memiliki nilai negatif dengan nilai rata-rata (-0,38) nilai ini diperoleh dari rata-rata nilai indeks total kualitas pelayanan antara harapan dan kenyataan, artinya pasien tidak puas. Kenyataan yang diterima lebih rendah dibandingkan dengan harapan.Kata Kunci  : Tingkat kepuasan, harapan, kenyataan.

BPJS Kesehatan Memberikan Jaminan Kesehatan Terhadap Pasien Atau Masyarakat

2021 ◽  
Vol 7 (2) ◽  
pp. 146-154
Author(s):  
Aidha Puteri Mustikasari
Keyword(s):  
Health Care ◽  
Health Insurance ◽  
Health Services ◽  
Social Security ◽  
The State ◽  
Universal Health Care ◽  
Universal Health Insurance ◽  
Universal Health ◽  
Provide Health Insurance

Abstrak. Kepesertaan BPJS Kesehatan pada tahun 2020 tidak akan mencakup 90% penduduk Indonesia, namun rencana Universal Health Care Implementation (UHC) telah direncanakan sejak tahun sebelumnya. Di masa pandemi Covid, sejumlah besar status kepesertaan BPJS Kesehatan  dicabut karena terlambat, padahal masyarakat membutuhkan layanan kesehatan dan asuransi dengan kondisi yang ada. Kajian ini bersifat norma deskriptif , dibahas dalam konteks kepesertaan BPJS kesehatan, dan cukup  menggunakan prinsip asuransi dengan hanya memberikan jaminan kepada peserta, tetapi negara mengikuti kewajiban UUD 1945 yaitu memberikan jaminan kesehatan dan pelayanan kepada warga negara. Untuk mendukung keberadaan jaminan kesehatan universal, Indonesia perlu menerapkan formulir kepesertaan dan  sanksi untuk ketentuan wajib  peserta jaminan sosial yang efektif dan efisien. Abstract. BPJS Health membership in 2020 will not cover 90% of Indonesia's population, but the Universal Health Care Implementation (UHC) plan has been planned since the previous year. During the Covid pandemic, a large number of BPJS Health membership statuses were revoked because they were late, even though people needed health services and insurance with the existing conditions. This study is descriptive in nature, discussed in the context of BPJS health participation, and it is sufficient to use the insurance principle by only providing guarantees to participants, but the state follows the obligations of the 1945 Constitution, namely to provide health insurance and services to citizens. To support the existence of universal health insurance, Indonesia needs to implement an effective and efficient membership form and sanctions for mandatory provisions for social security participants.

scholarly journals TRAINING BASED ON DIGITAL PEDAGOGY AS A FACTOR IN IMPROVING THE QUALITY OF EDUCATIONAL SERVICES AND MODERNIZATION OF EDUCATION

2021 ◽  
pp. 183-190
Author(s):  
Игорь Олегович Петрищев
Keyword(s):  
Rapid Development ◽  
Approaches To Learning ◽  
Political Stability ◽  
The State ◽  
Educational Process ◽  
Educational Services ◽  
Quality Of Services ◽  
Digital Learning ◽  
Digital Pedagogy

Стремительное развитие современного рынка образовательных услуг обусловливает необходимость детального исследования тенденций и закономерностей обучения на основе средств цифровой педагогики. Система создания и предоставления образовательных услуг определяется потребностью реализации оценки их качества. Актуальность проблемы обосновывается тем, что качество данных услуг обусловливает уровень интеллектуального потенциала государства, становится одной из важнейших предпосылок его экономической и политической стабильности, залогом конкурентоспособности на мировом рынке образовательных услуг. В статье проведен анализ цифрового обучения, его сущности, особенностей, преимуществ и потенциала в контексте образования, реализуемого в условиях цифровой экономики и информационного общества. Создание и развитие оптимальной системы сбора и обработки информации о качестве образования является на сегодняшний день одной из самых актуальных задач образовательной сферы. Обучение, построенное на основе применения средств цифровой педагогики, определяется как фактор модернизации образования и повышения качества образовательных услуг. Обращение к методам и формам цифровой педагогики, наряду с общепедагогическими подходами к обучению, позволяет оптимизировать учебно-воспитательный процесс и повысить качество предоставляемых образовательных услуг. The rapid development of the modern market of educational services necessitates a detailed study of trends and patterns of learning based on digital pedagogy. The system of creation and provision of educational services provides for the need to implement a systematic assessment of the quality of services provided by educational institutions. The relevance of this problem is justified by the fact that the quality of services determines the level of intellectual potential of the state, becomes one of the most important prerequisites for its economic and political stability, and guarantees competitiveness in the world market of educational services. The article analyzes digital learning, its essence, features, advantages and potential in the context of education implemented in the digital economy and information society. Creating and developing an optimal system for collecting and processing information about the state of the quality of education is one of the most urgent tasks of the educational sphere today. Training based on the use of digital pedagogy is justified as a factor in modernizing education and improving the quality of educational services. Using the methods and forms of digital pedagogy, along with general pedagogical approaches to learning, allows one to optimize the educational process and improve the quality of educational services provided.

scholarly journals USE OF INVESTMENT INSTRUMENTS FOR DEVELOPMENT OF WATER SUPPLY AND WASTEWATER SPHERE IN UKRAINE

World Science ◽  
2019 ◽  
Vol 2 (6(46)) ◽  
pp. 30-38
Author(s):  
Oleksandr Ignatenko ◽  
Iryna Krylova
Keyword(s):  
Water Supply ◽  
Statistical Data ◽  
Local Communities ◽  
The State ◽  
Financial Resources ◽  
Quality Of Services ◽  
General Context ◽  
Investment Activity ◽  
Fixed Assets

The article is devoted to the clarification of the peculiarities of the use of investment instruments for the development of the water supply and wastewater sector in Ukraine. The sphere of water supply and wastewater of Ukraine requires significant investments for the renewal of fixed assets of water supply and wastewater enterprises, reconstruction and development of engineering infrastructure, introduction of the latest technologies, improvement of the quality of services, etc. The authors consider the concept of investment, investment activity, investment program in the general context and in the field of water supply and wastewater. The structure of planned volumes of financing of measures of investment programs of water supply and wastewater enterprises in 2018 is being analyzed. Issues of application of other modern financial and economic mechanisms in the field of water supply and wastewater are considered. The article analyzes the state of realization of public-private partnership in the field of water supply and wastewater on the basis of statistical data. Investment approaches based on participative financing, which involves the use of financial resources not only of the state but also of local communities, business and civil society institutions, and financing through the use of opportunities of the market of debt obligations, including at the expense of the issue of municipal securities in the form of bonds of a local loan.

Competition Policy and State Enterprises in the U.K.

1982 ◽  
Vol 27 (4) ◽  
pp. 921-956
Author(s):  
Brian Chiplin ◽  
Mike Wright
Keyword(s):  
United Kingdom ◽  
Cost Effectiveness ◽  
Competition Policy ◽  
The State ◽  
State Enterprise ◽  
Quality Of Services ◽  
The United Kingdom ◽  
State Enterprises

The application of competition policy to nationalized industries (state enterprises) has been strengthened recently in the United Kingdom. Section 11(1) of the 1980 Competition Act broadened the Monopolies Commission oversight of state enterprises. In practice, the Commission will conduct an efficiency audit of each major nationalized industry every four years. The Commission will focus its review on the quality of services, manpower utilization and productivity, and pricing, distribution and purchasing methods of the state enterprise. These efficiency audits have been fairly well received. Their cost-effectiveness and the follow-through on the Commission's recommendations remain to be demonstrated.

STUDYING THE OPINION OF THE POPULATION ON THE ORGANIZATION AND QUALITY OF DENTAL CARE

Vestnik ◽  
2021 ◽  
pp. 127-132
Author(s):  
Е. Алиакбар ◽  
А.К. Бейсбекова ◽  
А.Н. Нурбакыт ◽  
Д.Н. Маханбеткулова
Keyword(s):  
Health Insurance ◽  
Medical Care ◽  
Dental Care ◽  
Social Health Insurance ◽  
Dental Service ◽  
Social Health ◽  
High Quality ◽  
Level Of Satisfaction ◽  
Dental Office

В условиях социального медицинского страхования удовлетворенность пациентов полученной медицинской помощью является одним из основных критериев оценки её качества. Цель исследования. Оценить уровень удовлетворенности пациентов, получающих лечение в стоматологическом кабинете. Материал и методы. Был проведен социологический опрос 83 пациентов, получающих лечение в стоматологическом кабинете. Выводы. На основании проведенного нами опроса и полученных результатов выявлено, что в целом респонденты отмечают удовлетворенность стоматологической услугой. Также отмечают высокое качество оказываемых услуг. In the context of social health insurance, the satisfaction of patients with the received medical care is one of the main criteria for assessing its quality. Purpose of the study. Assess the level of satisfaction of patients receiving treatment in the dental office. Material and methods. A sociological survey was conducted of 83 patients receiving treatment in the dental office. Conclusions. Based on our survey and the results obtained, it was revealed that, in general, the respondents note satisfaction with the dental service. They also note the high quality of the services provided.

scholarly journals Indicators characterizing the quality of state (municipal) services in the sphere of youth policy

2021 ◽  
pp. 1-14
Author(s):  
Kristina Fedoseeva
Keyword(s):  
The State ◽  
Quality Of Services ◽  
Municipal Services ◽  
Appropriate Use ◽  
Youth Policy ◽  
Legislative Regulation ◽  
The Subject ◽  
Quantitative Indicators

The subject of this research is indicators that characterize the quality of municipal services rendered in accordance with the state (municipal) task in the sphere of youth policy. Special attention given to the analysis of state tasks approved on the federal and regional levels for budgetary (autonomous) institutions. The author examines the indicators that characterize the quality of municipal services in the sphere of youth policy as the foundation for assessing the achievement of publicly significant results in the context of the vector for improving the efficiency of spending budgetary funds. The article explores the problem of the absence of correlation between the quality of services rendered and the size of subsidy allocated for the implementation of state (municipal) task. The main conclusion consists in the statement that at the present day it is difficult to assess the achievement of publicly significant result in rendering state (municipal) services in the sphere of youth policy as a criterion for the appropriate use of subsidies for the fulfillment of the state (municipal) tasks within the framework of the activity of budgetary (autonomous) institutions. This is substantiated by the formal determination of indicators set by such institutions, which characterize the quality of the rendered municipal services and the absence of comprehensive legislative regulation in this sphere. The efficiency parameters of the conducted state youth policy are for the most part reflected through the quantitative indicators.

scholarly journals Application of the Servqual Method and the Kano Model as Measurement of Service Quality towards Customer Satisfaction in Senyum Media Bondowoso

2021 ◽  
Vol 1 (4) ◽  
pp. 324-331
Author(s):  
Firrizqi Satria Wibawa ◽  
Nurul Qomariah ◽  
Yusron Rozzaid
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Kano Model ◽  
Average Value ◽  
Level Of Satisfaction ◽  
Research Show

This research aims to analyze the level of customer satisfaction to services and explain the factors that must be prioritized in order to meet consumer expectations in Senyum Media Bondowoso. The method used is quantitative research with the Servqual method and the Kano model. The population of this research is all the customers of the Senyum Media Bondowoso store and the samples used are 150 samples using the Purposive Sampling technique. The results of the research show that the quality of service in CV. Senyumindo Mediatama Bondowoso is not in accordance with what is desired by customers, because the calculation is carried out using the Service Quality method, the results obtained are the average value of service quality, the average value of service quality for all dimensions of service quality is -4,967. On the other hand, for the Kano category is in the Indifferent category, which means that the attributes that are in the category of less attention by consumers, therefore the existence of these attributes does not affect the decrease or increase in the level of satisfaction of consumers. This category has no effect on consumer satisfaction with functional or dysfunctional services and goods.

scholarly journals Evaluation of the Effectiveness of Residential and Utilities Services Organizations in Volgograd Region

2020 ◽  
pp. 207-213
Author(s):  
Alexey Dmitriev ◽  
Alina Knippel
Keyword(s):  
Quality Of Services ◽  
Property Management ◽  
Public And Private ◽  
Non Profit ◽  
Funding Sources ◽  
Level Of Satisfaction ◽  
Volgograd Region ◽  
Housing Services ◽  
Utilities Services

The relevance of the study is determined by the implementation of housing reforms in Volgograd region and the need to assess their effectiveness. The object of the study is the public opinion about the current state of housing and communal services in Volgograd region. The purpose of the work is to identify the degree of satisfaction of citizens with tariffs and quality of services provided by property management companies. The methodology includes structural and statistical analysis as well as the synthesis of the results obtained from the formation of an objective and unambiguous assessment of the quality and tariffs of housing services in the region. The results obtained indicate a low level of satisfaction with the services of property management companies, herewith citizens are more dissatisfied with the level of price tariffs, while the level of satisfaction with the quality of housing and communal services is at a slightly higher level. According to the results of the study, possible directions for the improvement of the quality of services provided have been identified. The ways to reduce price tariffs by means of the optimization of funding sources by means of an effective mechanism development for public and private partnership have been suggested. In addition, the authors have determined that the control of the efficiency of residential and utilities services organizations should be transferred to the company presented by members of housing owners’ associations and other socially oriented non-profit organizations. The results of the study can be used to identify the priority areas for the improvement of housing and communal services in Volgograd region.

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