Collaborative and Distributed Innovation and Research in Business Activity
This chapter describes how Value Networks (VNs) can be applied in multi-stakeholder business and research environments to characterise different approaches to collaboration. In an attempt to highlight some of the issues, the authors compare a couple of communities that adopt different approaches to Knowledge Exchange (KE) and resource discovery. A collaboration framework is used by one of the communities for on-line discussion, chat, and Web conferencing to supplement KE between fairly regular in-person meetings. The other community applies more traditional collaboration tools such as e-mail to supplement face-to-face meetings. One of the research objectives was to establish the extent of multi-dimensional KE, i.e. from academic to business sector, business sector to business sector, and government to business sector. Conditional on successful e-facilitation, a quickening in KE was apparent in the community that used the collaboration framework. This was observed to a lesser or greater extent across all stakeholder groups. E-facilitators are those that engage stakeholders into making on-line submissions. The authors discuss the importance of satisfactory levels of support for collaboration frameworks in community projects. They compare the role of the e-facilitator with a more traditional “business broker” and compare the behaviour of the communities with and without particular collaboration tools. The authors conclude that VNs helped provide a useful characterisation of the roles that the various contributing community elements play and the types of interaction between them.