Communicating in Multicultural Firms

2012 ◽  
pp. 819-836 ◽  
Author(s):  
Jakob Lauring ◽  
Anders Klitmøller
Keyword(s):  
Qualitative Study ◽  
Human Resources ◽  
Social Boundaries ◽  
Native Languages ◽  
Social Fragmentation ◽  
Communication Problems ◽  
Diverse Background ◽  
Knowledge Intensive ◽  
Informal Settings

Based on a qualitative study of 14 knowledge intensive companies, this chapter suggests that multi-cultural and multilingual firms are faced with certain challenges in the attempt to fruitfully utilize the diverse background of their workforce. Firstly, through informal settings, the employees to create social boundaries within the firm use native languages strategically. Secondly, even though the introduction of English as cooperate language might solve some communication issues, it tends to render the communication less nuanced, thereby reducing the use of human resources within the firm. Thirdly, ICT does not necessarily solve communication problems within a given company. It can even be used as a social ‘tool’ to uphold social boundaries or social fragmentation. It is suggested that in order to address these challenges, the management should seek to reward not only individual employees, but also expand the notion of performance to include the collectivity of the workplace.

Communicating in Multicultural Firms

2010 ◽  
pp. 134-152
Author(s):  
Jakob Lauring ◽  
Anders Klitmøller
Keyword(s):  
Qualitative Study ◽  
Human Resources ◽  
Social Boundaries ◽  
Native Languages ◽  
Social Fragmentation ◽  
Communication Problems ◽  
Diverse Background ◽  
Knowledge Intensive ◽  
Informal Settings

Based on a qualitative study of 14 knowledge intensive companies, this chapter suggests that multicultural and multilingual firms are faced with certain challenges in the attempt to fruitfully utilize the diverse background of their workforce. Firstly, through informal settings, the employees to create social boundaries within the firm use native languages strategically. Secondly, even though the introduction of English as cooperate language might solve some communication issues, it tends to render the communication less nuanced, thereby reducing the use of human resources within the firm. Thirdly, ICT does not necessarily solve communication problems within a given company. It can even be used as a social ‘tool’ to uphold social boundaries or social fragmentation. It is suggested that in order to address these challenges, the management should seek to reward not only individual employees, but also expand the notion of performance to include the collectivity of the workplace.

scholarly journals MODEL OF THE STRATEGY OF DEVELOPMENT OF THE HUMAN RESOURCES OF A SCIENTIFIC ENTERPRISE

2021 ◽  
Vol 8 (4) ◽  
pp. 81-85
Author(s):  
Larisa Shirshova ◽  
Mikhail Glukhov
Keyword(s):  
Human Resources ◽  
Development Strategy ◽  
Quantitative Assessment ◽  
Organizational Level ◽  
High Tech ◽  
Scientific Enterprise ◽  
Strategy Of Development ◽  
Qualitative And Quantitative ◽  
Strategy Model ◽  
Knowledge Intensive

The article presents a model of a strategy for the development of human resources in a knowledge-intensive enterprise, based on the use of qualitative and quantitative parameters, taking into account individual and collective characteristics. For a quantitative assessment of the organizational level of labor, the authors propose the use of a coefficient, with the help of which, within the framework of the strategy model, the criteria for the development of personality in labor activity are determined. To implement the proposed development strategy, a model for developing the skills of employees and managers of a high-tech enterprise and a model for developing professional competencies of personnel are presented.

Managing Lessons Learned

2013 ◽  
pp. 224-245 ◽  
Author(s):  
Kamal Badr Abdalla Badr ◽  
Mohammad Nazir Ahmad
Keyword(s):  
Human Resources ◽  
Lessons Learned ◽  
Evaluation Framework ◽  
Organizational Processes ◽  
Productivity Factor ◽  
Emerging Issues ◽  
Knowledge Intensive Organizations ◽  
Knowledge Intensive ◽  
New Research ◽  
Practical Implications

An organization’s knowledge is built on the experience of its human resources, such as individual competencies, group working experiences, problem-solving abilities, and the lessons learned, which these resources use during the execution of tasks or processes. This organizational knowledge is stored in individual minds, or implicitly encoded in organizational processes, services, and systems. In the context of knowledge intensive organizations or learning organizations, besides labor, capital, and land, this experience-based knowledge has been recognized as an important productivity factor. For example, Lessons Learned (LL) are crucial to the learning organization’s continued success. LL were originally conceived as guidelines, tips, or checklists of what went right or wrong in a particular event or organizational business process. A Lessons Learned System (LLS) is a type of knowledge management system that serves the purpose of capturing, storing, disseminating, and sharing an organization’s verified LL, but Lessons Learned Systems have not been well studied and researched. Based on the literature review, the authors develop an evaluation framework for understanding LLS research. The framework identifies six dimension areas of emphasis in LLS research: LL process, LL representation, LL content, LL architecture, organization type, and type of processes. This chapter introduces the evaluation framework and concludes with a discussion of emerging issues, new research directions, and the practical implications of LLS research.

scholarly journals Analysis of TB-DM Collaboration Program at the Hospital in Semarang City, Indonesia

2019 ◽  
Vol 125 ◽  
pp. 16002
Author(s):  
Sulistiyani ◽  
Bagoes Widjanarko ◽  
Praba Ginandjar ◽  
K. Heri Nugroho ◽  
Tri Dewi Kristini ◽  
...  
Keyword(s):  
Diabetes Mellitus ◽  
Content Analysis ◽  
Qualitative Study ◽  
Human Resources ◽  
Treatment Failure ◽  
The World ◽  
The One ◽  
Technical Guidance

Indonesia contributes to 45% of TB cases in the world. Currently, Diabetes mellitus (DM) case is increasing. DM may worsen TB. The risk of developing latent into active TB increases with the presence of DM. Treatment failure in TB patients with DM is more frequent than non-DM. The aim of this study was to analyze of TB DM collaboration program at the one hospital in Semarang City. This was a qualitative study with content analysis. Informants consisted of internists, nurses, patients. This study showed there was a gap between technical guidance from minister of health and implementation of DM screening from TB patient. Besides, human resources factors also contribute to that gap.

scholarly journals Knowledge, Attitudes and Expectations of Physicians with Respect to Palliative Care in Ecuador: A Qualitative Study

2020 ◽  
Vol 17 (11) ◽  
pp. 3906 ◽  
Author(s):  
Viviana Dávalos-Batallas ◽  
Vinita Mahtani-Chugani ◽  
Carla López-Núñez ◽  
Víctor Duque ◽  
Fatima Leon-Larios ◽  
...  
Keyword(s):  
Palliative Care ◽  
Health Policy ◽  
Qualitative Study ◽  
Health Services ◽  
Human Resources ◽  
Thematic Analysis ◽  
Medical Professional ◽  
Structured Interviews ◽  
Unequal Distribution

Background: The worldwide need for palliative care is high, especially in mid- income countries like Ecuador, where the percentage of patients receiving such care is very small due to the scarcity of infrastructure and specialized personnel and to the unequal distribution in the country. The objective of this study is to explore the knowledge, attitudes and expectations related to palliative care of the physicians in Ecuador. Methods: A qualitative study based on 28 semi-structured interviews, from March 2014 to November 2016, with physicians working in four cities in Ecuador recruited through the snowball technique. Thematic analysis was developed supported by the ATLAS.ti software. Results: Five core themes were identified: (1) training, (2) health policy, (3) professionals’ activities, (4) health services and (5) development of palliative care in Ecuador. Conclusions: Strategies are needed which intensify the training of medical professional in palliative care, as well as avail the human resources and materials for providing it.

scholarly journals Human resources – strength and weakness in protection of intellectual capital

2015 ◽  
Vol 16 (4) ◽  
pp. 742-762 ◽  
Author(s):  
Heidi Olander ◽  
Pia Hurmelinna-Laukkanen ◽  
Pia Heilmann
Keyword(s):  
Human Resources ◽  
Intellectual Capital ◽  
Human Resources Management ◽  
Content Type ◽  
Protection Mechanism ◽  
Critical Knowledge ◽  
Knowledge Protection ◽  
Knowledge Intensive ◽  
Large Research

Purpose – Human resources in knowledge intensive industries create the basis for continuing innovation and subsequent firm performance. At the same time, they pose risks for the competitiveness of the firm: unwanted leaking of knowledge and intellectual capital to outsiders exposes firm-critical knowledge, and knowledge leaving with a departing key employee may jeopardise the firm’s projects. The purpose of this paper is to examine how human resource management can serve as a protection mechanism to diminish knowledge leaking and leaving via employees. Design/methodology/approach – The authors approach these issues through a case study utilising interview data from 22 interviews within two large research and development intensive firms. Findings – Human resources could be seen both as a strength and weakness of a firm with respect to knowledge protection. The findings indicate that there are numerous practices related to commitment, trust, motivation, and sense of responsibility available to deploy to strengthen loyalty and to improve preservation of intellectual capital. Originality/value – While human resources management aspects have been widely discussed with regard job profitability and efficiency in generating intellectual capital, their connection to knowledge protection has often been overlooked. This study aims to contribute to this area.

scholarly journals Street clinic: the care practices with users of alcohol and other drugs in Macapá

2019 ◽  
Vol 23 (1) ◽  
Author(s):  
Marina Nolli Bittencourt ◽  
Paulo Victor das Neves Pantoja ◽  
Paulo Cesar Beckman da Silva Júnior ◽  
José Luis da Cunha Pena ◽  
Camila Rodrigues Barbosa Nemer ◽  
...  
Keyword(s):  
Content Analysis ◽  
Data Collection ◽  
Qualitative Study ◽  
Human Resources ◽  
Harm Reduction ◽  
Psychosocial Care ◽  
Capital City ◽  
Thematic Content Analysis ◽  
Care Practices ◽  
Alcohol And Other Drugs

ABSTRACT Objective: To analyze the care practices of professionals from the Street Clinic team (SCt) about the care provided to users of alcohol and other drugs in Macapá, capital city of the state of Amapá. Method: Descriptive, qualitative study, carried out between April and June 2017. Ten SCt professionals participated. Five guiding questions were used for data collection, later analyzed through Bardin’s Thematic Content Analysis. Results: Facilitating care strategies involved harm reduction, teamwork, creating the link with users, team commitment and partnership with other members of the Psychosocial Care Network (PSCN). Of the factors that make care difficult, are the deficit of self-care, structural and human resources, and prejudice. Conclusion: Professionals are aware of the purpose and importance of SCt in strengthening PSCN. Conclusion: When conducting a practice based on public policies, care for the street population is facilitated.

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