scholarly journals User-Centered Designs for Electronic Commerce Web Portals

Author(s):  
Robert Jeyakumar Nathan ◽  
Norazah Mohd Suki

Websites connect businesses with customers. They are an important medium that facilitates online transactions, a necessity for businesses. The design and usability of an Electronic Commerce (EC) website play an important role in achieving its objectives (Kumar, Smith, & Bannerjee, 2004; Marcus, 2005; Nielsen, 2003; 2005; Krug, 2006; Cappel & Huang, 2007). Recognizing their importance, design and usability aspects of EC websites have been widely researched in both applied and academic research (Lecerof & Paterno, 1998; Lohse & Spiller, 1999; Nielsen, 2000; Cao, Zhang, & Seydel, 2005; Flavian & Guinaliu, 2006; Nathan, Yeow, & Murugesan, 2008; Nathan & Yeow, 2009; Robins & Holmes, 2008). This chapter discusses the recent work with web design and electronic commerce. The importance of usability and user-centered web designs are highlighted. Usability to specific target groups and industries, such as airlines, government, and services portals, are also discussed. Altogether, design guidelines are given for web industries, and recommendations are made for better usability in designing websites.

2021 ◽  
Author(s):  
Natali Osadchin

The following paper explores the digital media market from an accessibility point of view; what does digital accessibility look like today? What further efforts are needed to ensure digital media products and services are in compliance with universal design practices? The paper will be supplemented by both academic research, as well as ethnographic accounts of the author’s experiences whilst working on AccessNow, a web service aimed at lifting mobility barriers. Topics explored include the disenfranchisement of people with disabilities in consumerist society, the dichotomy of the medical and social models, as well as a brief overview of universal web design, accessible gaming, and existing assistive technologies. Findings show there has been significant progress towards the incorporation of accessibility design guidelines, however, the process is slow and adopted by few. There is a significant gap in the accessible digital media market, which may be an enticing opportunity for economic investment.


2021 ◽  
Author(s):  
Natali Osadchin

The following paper explores the digital media market from an accessibility point of view; what does digital accessibility look like today? What further efforts are needed to ensure digital media products and services are in compliance with universal design practices? The paper will be supplemented by both academic research, as well as ethnographic accounts of the author’s experiences whilst working on AccessNow, a web service aimed at lifting mobility barriers. Topics explored include the disenfranchisement of people with disabilities in consumerist society, the dichotomy of the medical and social models, as well as a brief overview of universal web design, accessible gaming, and existing assistive technologies. Findings show there has been significant progress towards the incorporation of accessibility design guidelines, however, the process is slow and adopted by few. There is a significant gap in the accessible digital media market, which may be an enticing opportunity for economic investment.


2021 ◽  
pp. 109634802110116
Author(s):  
Jun Wen ◽  
Edmund Goh ◽  
Chung-En Yu

Suicide travel, in which potential suicide candidates visit certain destinations to perform physician-assisted suicide (PAS), is an emerging topic in tourism. Despite noted discrepancies between suicide travel and traditional definitions of tourism, PAS practices in tourism have gained the attention of scholars and practitioners. This type of travel is inherently complex, and its segmentation remains ambiguous. This study examines a sample of PAS-related videos and viewer comments to identify relevant travel segments. Based on two rounds of thematic content analysis, the resultant segmentation offers a preliminary perspective on this emerging market. Theoretically, this study is among the first to provide a comprehensive overview of the roles of PAS practices in tourism in terms of specific target groups. Practically, the findings offer novel insight for industry practitioners and policy makers.


Author(s):  
Katy Campbell

In Chapter 5, you were introduced to the idea of message design, a concept that integrates the research in text design and screen design. Many of the Web design guidelines developed through the last half of the 90s were heavily grounded in research done in print design and reflect this work.


Author(s):  
Anastasia Papazafeiropoulou ◽  
Athanasia Pouloudi

Policy implementation for electronic commerce is a complex process since policy makers, national governments in their majority, have to act in a fast changing environment. They need to balance special national demands with international cooperation (Papazafeiropoulou & Pouloudi, 2000). One of the areas that policy makers have to tackle is dealing with barriers that have been reported in the adoption of electric commerce today. These barriers are mostly derived from factors such as lack of awareness about the opportunities offered by electronic commerce as well as lack of trust to ward network security. Additionally the current legislative framework, drawn before the advent of electronic commerce, is perceived as outdated, thus impeding the expansion of online transactions. Policy makers, therefore, find it increasingly critical to update commerce legislation (Owens, 1999; Shim et al., 2000; the White House, 1999) and take other measures to facilitate the uptake of electronic commerce.


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