The Enterprise Architecture as Agent of Change for Government Enterprises

2021 ◽  
pp. 216-238
Author(s):  
Tiko Iyamu
Keyword(s):  
Service Delivery ◽  
Enterprise Architecture ◽  
Influential Factors ◽  
Agent Of Change

In the last three decades, two fundamental things have happened to the concept of the enterprise architecture (EA). One, the interest on EA continues to increase, which enacts popular debate and discourse at both academic and business platforms. Two, the pace of deployment within government enterprises is slow, which affects actualisation of the benefits towards service delivery. This can be attributed to confusions and misunderstandings about the concept, which manifests from the fact that the influential factors of the concept are not clear. As a result, many enterprises continue to be hesitant or dismissive about the concept. Thus, the purpose of this study was to develop a conceptual an EA framework that can be used to guide government enterprises towards transformative goal. The framework is intended to guide the fundamental components, which causes confusion about the deployment of EA as agent of change within government enterprises.

Using Enterprise Architecture to Transform Service Delivery

2011 ◽  
pp. 307-339 ◽  
Author(s):  
Timothy Biggert
Keyword(s):  
Service Delivery ◽  
Human Resources ◽  
Enterprise Architecture ◽  
Collaborative Governance ◽  
The United States ◽  
Common View ◽  
Office Of Personnel Management ◽  
The Common ◽  
United States Federal Government

This chapter provides a case study on how the U.S. Office of Personnel Management has led the establishment of the Human Resources Line of Business (HR LOB). It explains how the HR LOB program has used enterprise architecture to drive transformation to a new Human Resources service delivery model across the United States Federal government. The authors propose that the common view and vocabulary that EA artifacts provide, along with the collaborative governance that took place to create the artifacts, has produced a solid business foundation for this extensive business transformation effort.

Using Enterprise Architecture to Transform Service Delivery

2011 ◽  
pp. 311-343
Author(s):  
Timothy Biggert
Keyword(s):  
Service Delivery ◽  
Human Resources ◽  
Enterprise Architecture ◽  
Collaborative Governance ◽  
The United States ◽  
Common View ◽  
Office Of Personnel Management ◽  
The Common ◽  
United States Federal Government

This chapter provides a case study on how the U.S. Office of Personnel Management has led the establishment of the Human Resources Line of Business (HR LOB). It explains how the HR LOB program has used enterprise architecture to drive transformation to a new Human Resources service delivery model across the United States Federal government. The authors propose that the common view and vocabulary that EA artifacts provide, along with the collaborative governance that took place to create the artifacts, has produced a solid business foundation for this extensive business transformation effort.

scholarly journals Ea Governance towards Sustainability of Ea Practices in Digital Government: A Systematic Review

2018 ◽  
Vol 7 (3.20) ◽  
pp. 311
Author(s):  
Surya Sumarni Hussein ◽  
Zuraini Ismail ◽  
Mohd. Nazri Mahrin
Keyword(s):  
Systematic Review ◽  
Public Sector ◽  
Literature Review ◽  
Service Delivery ◽  
Public Service ◽  
Enterprise Architecture ◽  
Key Factors ◽  
Digital Government ◽  
Five Elements ◽  
World Class

Enterprise Architecture (EA) has been identified as one of the prime initiative to drive the establishment of digital government towards world class public service delivery. However, building upon several public sector agencies that had implemented these initiatives, it was reported as unfavourable in sustaining EA practices. This study aims to i. review and identify related issues ii. identify factors that influence sustainability of EA practices also iii. identify elements of EA governance. Through the systematic literature review (SLR) five related issues were discerned, four key factors were established in sustaining EA practices while five elements of EA governance emerged in the construction of EA governance framework. 

scholarly journals The influence of brand image on the selection and preference of universities of technology

2021 ◽  
pp. 3-13
Author(s):  
Cleopatra Moipone Matli ◽  
Tshepo Tlapana ◽  
Raymond Hawkins-Mofokeng
Keyword(s):  
Service Delivery ◽  
Quantitative Research ◽  
Brand Image ◽  
Influential Factors ◽  
Customer Relationship ◽  
Research Approach ◽  
Brand Preference ◽  
First Year Students ◽  
Kwazulu Natal ◽  
Willingness To Recommend

The research focuses on the factors that influence student brand preferences for Universities of Technology in KwaZulu-Natal. Brand preference is a marketing indicator that reflects a brand's market position. This indicator reveals whether consumers prefer one brand in the same category over another. Developing brand preference as a long-term strategy assists in the development of brand equity, which builds a brand's popularity and market domination in comparison to competitors. The primary goals of this research were to: investigate the most influential factors, influencing student brand choices; and identify traits that students in KwaZulu-Natal consider to be critical in the choosing of a University of Technology (UoT). The study also aimed to recommend strategies to improve service delivery in Universities of Technology. An exploratory study was carried out using a quantitative research approach, wherein questionnaires were administered to 500 DUT and MUT first-year students at the KwaZulu-Natal Universities of Technology and analysed using statistical packages for social sciences (SPSS). The study found that factors, such as investments in brand awareness and brand image, and service delivery influenced participants' choice and willingness to recommend their institutions to potential students. As a result, the report proposes that UoTs prioritize branding efforts as a means of guaranteeing institutional profitability, viability, and customer relationship management.

Redressing Spatial Inequality in Rural Municipalities Through Service Delivery

2020 ◽  
pp. 320-347
Author(s):  
Wandile Miya ◽  
Lovemore Chipungu ◽  
Hangwelani Magidimisha
Keyword(s):  
Service Delivery ◽  
South African ◽  
Rural Areas ◽  
Qualitative Methodology ◽  
Influential Factors ◽  
Spatial Inequality ◽  
Traditional Authority ◽  
Colonial Era ◽  
Government Relations ◽  
Spatial History

Spatial inequality is a common challenge in some of South African municipalities. The level of service delivery is presented as one of the indicative factors, amongst South Africa's spatial history, using the case of Impendle Municipality. Using the qualitative methodology, the study investigated styles of governance as influential factors in spatial, inequality from three ages, being the colonial era, apartheid era, and the democratic era successively, with focus on rural areas as marginalised neighbourhoods. Subsequently, the study has identified possible factors which explain the continued backlog in service delivery in such areas, some being lack of coordination between tiers of governance, conflicts between municipal officials and the traditional authority, and lack of resources and capacity. Recommendations such as transformation of government relations and emphasized support amongst others were outlined as solutions to these matters.

Associations Between Parole Outcomes and Characteristics of People Under Supervision, Supervising Officer, and Supervising Office

2020 ◽  
Vol 47 (10) ◽  
pp. 1228-1243
Author(s):  
Jennifer J. Galouzis ◽  
Denny Meyer ◽  
Andrew Day
Keyword(s):  
Service Delivery ◽  
Linear Model ◽  
Indigenous People ◽  
Organizational Context ◽  
Hierarchical Linear Model ◽  
Relative Importance ◽  
Community Based ◽  
Agent Of Change ◽  
Supervision Outcomes

Community-based supervision is a key feature of contemporary correctional practice, and while it is often assumed that the supervising officer is the agent of change, few previous studies have considered the relative importance of the characteristics of either those under supervision or the supervising office. Hence, this study employed a three-level hierarchical linear model to determine how much of the variation in parole outcomes can be explained by the supervising officer, the organizational context in which supervision takes place, and the characteristics of those being supervised. The results showed that the context of supervision and the supervising officer is only associated with differences in parole outcomes for non-Indigenous people. Further research and consultation are required to understand the reasons the officer may be less influential in supervision outcomes for Indigenous people and to identify the ways in which service delivery may be adapted to improve the outcomes for this group.

scholarly journals A Systematic review of ontology-based approach and decision-making (DM) to improve public service delivery (PSD)

2020 ◽  
Vol 6 (2) ◽  
pp. 629-640
Author(s):  
Rozaina Ali ◽  
Ahmad Shaharudin Abdul Latiff ◽  
Sazali Abdul Wahab
Keyword(s):  
Systematic Review ◽  
Decision Making ◽  
Service Delivery ◽  
Public Administration ◽  
Systematic Reviews ◽  
Public Service ◽  
Influential Factors ◽  
Decision Makers ◽  
Public Service Delivery ◽  
The Subject

A systematic review of the DM literature on PSD was performed with the aim to build an operational ontology-based for decision makers. Five public administration journals were screened on the subject with more than 200 articles found. 29 articles were shortlisted, categorised, summarised, and applied to outline the influential factors in DM for PSD. The result of the systematic reviews also provided a brief clarification on the requirement for the creation of a more citizen-centric and coordinated eco-system for efficient PSD underpinned by effective DM.

scholarly journals Methodism and transformation in South Africa: 20 years of constitutional democracy

2014 ◽  
Vol 70 (1) ◽  
Author(s):  
Wessel Bentley
Keyword(s):  
South Africa ◽  
Service Delivery ◽  
Local Communities ◽  
Political Context ◽  
Constitutional Democracy ◽  
Political Will ◽  
Methodist Church ◽  
South Africans ◽  
Theological Understanding ◽  
Agent Of Change

It has been two decades since South Africa became a constitutional democracy. The transition of power in this country has not necessarily meant that the majority of South Africans have experienced a transformed life. The incessant experience of poverty, poor service delivery and lack of political will to facilitate change is leading to violent protest action. This article investigates the progression in the Methodist Church of Southern Africa’s theological understanding of its role in being an agent of change in local communities. It does so by reflecting on the Church’s place in the current political context, its programmes and recent initiatives in its mission-based focus.

A Classroom Sign Communication Program for the Severely Handicapped

1981 ◽  
Vol 12 (4) ◽  
pp. 233-239
Author(s):  
Linda Goodman ◽  
Robin Kroc
Keyword(s):  
Service Delivery ◽  
Speech Language Pathologist ◽  
Communication Program ◽  
Severely Handicapped

This article describes a strategy used to teach sign communication to severely handicapped students in the classroom. It recommends that the speech-language pathologist adopt a consultant role in service delivery.

Dimensions of Multiskilling

1999 ◽  
Vol 30 (1) ◽  
pp. 4-10 ◽  
Author(s):  
Carole E. Johnson
Keyword(s):  
Hearing Loss ◽  
Service Delivery ◽  
Monitoring Program ◽  
School Age Children ◽  
School Age ◽  
Support Personnel ◽  
Educational Personnel ◽  
Educational Audiology ◽  
Children With Hearing Loss ◽  
Improve Service Delivery

Educational audiologists often must delegate certain tasks to other educational personnel who function as support personnel and need training in order to perform assigned tasks. Support personnel are people who, after appropriate training, perform tasks that are prescribed, directed, and supervised by a professional such as a certified and licensed audiologist. The training of support personnel to perform tasks that are typically performed by those in other disciplines is calledmultiskilling. This article discusses multiskilling and the use of support personnel in educational audiology in reference to the following principles: guidelines, models of multiskilling, components of successful multiskilling, and "dos and don’ts" for multiskilling. These principles are illustrated through the use of multiskilling in the establishment of a hearing aid monitoring program. Successful multiskilling and the use of support personnel by educational audiologists can improve service delivery to school-age children with hearing loss.

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