On User Experience Measurement Needs

2011 ◽  
pp. 262-274
Author(s):  
Pekka Ketola ◽  
Virpi Roto
Keyword(s):  
Empirical Study ◽  
User Experience ◽  
User Expectations ◽  
A Company

Measurements related to user expectations, behaviors and experiences can provide useful data to many roles and teams in a company. Each role provides different views to the question “what should be measured, and why?” We conducted an empirical study on user experience (UX) measurement needs at different units and levels in one corporate (Nokia) and asked which kinds of UX measurements would be useful for different functions. We identified common UX measurement needs on 8 different themes.

On-road virtual reality autonomous vehicle (VRAV) simulator: An empirical study on user experience

2021 ◽  
Vol 126 ◽  
pp. 103090
Author(s):  
Xin Zou ◽  
Steve O'Hern ◽  
Barrett Ens ◽  
Selby Coxon ◽  
Pascal Mater ◽  
...  
Keyword(s):  
Virtual Reality ◽  
Empirical Study ◽  
User Experience ◽  
Autonomous Vehicle

The Role of Digital Service Encounters on Customers' Perceptions of Companies

2010 ◽  
pp. 88-97
Author(s):  
Kristina Heinonen
Keyword(s):  
Empirical Study ◽  
Two Dimensions ◽  
Service Encounter ◽  
The Internet ◽  
Service Encounters ◽  
Customer Perceptions ◽  
Digital Service ◽  
A Company ◽  
E Mail

The service encounter occurs whenever a customer interacts with a company personally or through technology through, for example, the Internet, e-mail, or telephone. Nowadays, customers frequently initiate the encounter as, for example, inquiries, information searches, and complaints are conveniently performed online. This article explores the role of digital service encounters on customer perceptions of companies. Digital service encounters in this article denote remote customer-company interactions via the Internet or e-mail. The focus is on active customers initiating interactions and on customer perceptions of company responses to these interactions. A conceptual framework that captures customer perceived service encounter value on two dimensions (responsiveness and personalization) is proposed. An empirical study exploring the value of company responses to digital contacts indicated that many contacts are responded to promptly and satisfyingly. However, there are also significant differences in the value of the service encounter. Some service encounters are perceived as unpersonalized, and some are even left without response.

Firm and country characteristics related to cumulative contribution to society

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Carlos Serrano-Cinca ◽  
Beatriz Cuéllar-Fernández ◽  
Yolanda Fuertes-Callén
Keyword(s):  
Empirical Study ◽  
Financial Performance ◽  
Business Models ◽  
Positive Contribution ◽  
Financial Indicators ◽  
Socially Responsible ◽  
Accounting Systems ◽  
Content Type ◽  
Country Characteristics ◽  
A Company

Purpose Many indicators attempt to measure the social performance of a company from different perspectives. Grounded in stakeholder theory, this paper aims to propose capitalising the economic value distributed annually to society over a period of time, hereafter called a firm’s cumulative contribution to society (CCS). This can be done by including everything that stakeholders value; for example, payments of taxes, remuneration of employees, payments to suppliers and creditors, donations, dividends, research and development expenses and efforts to improve the environment. Design/methodology/approach First, this paper makes a methodological proposal about how to calculate the CCS and discusses potentials and shortcomings. Then, a set of hypotheses are formulated about the firm characteristics and country attributes that make the most positive contribution to society such as business models, financial performance, a country’s human development, income equality and the extent of its shadow economy. The authors also argue that a company that originally contributes to society will continue to do so because of the structural inertia faced by organisations. The hypotheses were validated with an empirical study conducted with a sample of 9,276 new-born European companies. Findings The most significant contributors to society are large, profitable companies, which are leveraged but solvent, with high asset turnover and high-profit margins and which are productive and pay high wages. Unfortunately, this win-win situation describes a small percentage of the explained variance, which can explain why social and financial performance sometimes do not go hand-in-hand. The paper identifies features of other types of companies that contribute to society, suggesting criteria for socially responsible investors. Country development favours the cumulative contribution that firms make to society. Research limitations/implications Most accounting systems do not collect all the information necessary to calculate a refined version of the indicator such as percentage of purchases from local suppliers, percentage of salaries for executives and disabled employees and percentage of financing from socially responsible financial entities. The authors encourage modification of the accounting systems to include those aspects. Practical implications This paper identifies several types of companies that contribute the most to society from a modest set of financial indicators. Socially responsible investors can estimate their contribution to society, devising new investment criteria. Social implications The paper identifies several types of companies that contribute the most to society from a modest set of financial indicators. Socially responsible investors can estimate their contribution to society, devising new investment criteria. Originality/value The paper makes two contributions, one methodological and the other empirical. By applying a financial methodology, the authors propose to capitalise the contributions of a company over a period of time. The empirical study identifies both firm and country characteristics that explain CCS.

scholarly journals Measuring Anticipated and Episodic UX of Tasks in Social Networks

2020 ◽  
Vol 10 (22) ◽  
pp. 8199
Author(s):  
Luis Martín Sánchez-Adame ◽  
José Fidel Urquiza-Yllescas ◽  
Sonia Mendoza
Keyword(s):  
Social Networks ◽  
User Experience ◽  
Online Social Networks ◽  
Development Phase ◽  
Initial Development ◽  
User Expectations ◽  
Pragmatic Aspects

Today, social networks are crucial commodities that allow people to share different contents and opinions. In addition to participation, the information shared within social networks makes them attractive, but success is also accompanied by a positive User eXperience (UX). Social networks must offer useful and well-designed user-tools, i.e., sets of widgets that allow interaction among users. To satisfy this requirement, Episodic User eXperience (EUX) yields reactions of users after having interacted with an artifact. Anticipated User eXperience (AUX) grants the designers the capacity to recollect users’ aspirations, assumptions, and needs in the initial development phase of an artifact. In this work, we collect UX perceived in both periods to contrast user expectations and experiences offered on social networks, in order to find elements that could improve the design of user-tools. We arrange a test where participants (N=20) designed prototypes on paper to solve tasks and then did the same tasks on online social networks. Both stages are assessed with the help of AttrakDiff, and then we analyze the results through t-tests. The results we obtained suggest that users are inclined towards pragmatic aspects of their user-tools expectations.

DIFFERENT MODES OF OPEN INNOVATION: A THEORETICAL FRAMEWORK AND AN EMPIRICAL STUDY

2009 ◽  
Vol 13 (04) ◽  
pp. 615-636 ◽  
Author(s):  
VALENTINA LAZZAROTTI ◽  
RAFFAELLA MANZINI
Keyword(s):  
Empirical Study ◽  
Open Innovation ◽  
Empirical Studies ◽  
Innovation Process ◽  
Theoretical Framework ◽  
Innovation Activities ◽  
Innovation Modes ◽  
A Company

Starting from the several conceptual and empirical studies about open innovation modes, this paper attempts to integrate them by suggesting a framework which reveals four basic ways to collaborate. Two variables are considered that represent the degree of openness for a company: (i) the number/type of partners with which the company collaborates, briefly labelled as "partner variety"; (ii) the number/type of phases of the innovation process that the company opens to external contributions, briefly labelled as "innovation funnel openness". By crossing these two variables, four basic modes of open innovation are identified: closed innovators, open innovators, specialized collaborators and integrated collaborators. The framework shows its practical validity in an empirical study that is conducted in Italy with the specific aim at verifying whether companies can really be mapped using this framework, i.e. whether the four modes of open innovation can be found in real companies (framework applicability); whether different modes correspond to different companies' strategies, capabilities, organisational and managerial processes (framework explicative power and usefulness). The framework shows that, in some cases, being totally open in innovation activities is not the only and most suitable option, but that different degrees and ways of "openness" can be implemented successfully, as well as the totally closed option.

scholarly journals PERFORMANCE OF EMPLOYEES AND IMPACT ON PROMOTION OF POSITION

2016 ◽  
Vol 4 (1) ◽  
pp. 103
Author(s):  
Sarboini Sarboini
Keyword(s):  
Empirical Study ◽  
Performance Appraisal ◽  
Work Motivation ◽  
Employee Performance ◽  
Primary Data ◽  
Significant Positive Effect ◽  
Spss Software ◽  
A Company ◽  
Positive Effect

Performance appraisal is an activity controlling the management of a company. This study is an empirical study that aims to determine the effect of performance appraisal and promotion of their work motivation and their impact on employee performance at Serambi Mekkah University. The research was conducted at Serambi Mekkah University. The populations in this study were all employees at Serambi Mekkah University which amounts to 105 people. Data was collected by distributing questionnaires. Primary data were analyzed with path analysis with the aid of SPSS software. The results showed that, performance appraisal and significant positive effect on work motivation. Performance appraisal and promotion of positive and significant effect on the performance of employees at Serambi Mekkah University. In addition, work motivation can enhance the role of employees in Serambi Mekkah University.

scholarly journals Effects and Benefits from ISO Certification in Albanian Businesses

2016 ◽  
Vol 3 (1) ◽  
pp. 131
Author(s):  
Ira Zoga ◽  
Nikollaq Pano
Keyword(s):  
Empirical Study ◽  
Iso 9000 ◽  
The Other ◽  
Real Analysis ◽  
Service Companies ◽  
Modest Contribution ◽  
Iso Certification ◽  
Expected Benefits ◽  
A Company ◽  
Theoretical Overview

The main purpose of this paper is to examine the influence of ISO standards implementation in Albanian companies, through evidence of expected benefits and the actual ones at the framework of a company. The analysis is based on a theoretical overview of the advantages and results expected to derive from the certification, according to the abundant literature of the last decade. From the other side, the empirical study of a group of Albanian companies ISO certified constitutes the background of the real analysis that indicates the achieved results from the companies’ viewpoint. There are done efforts to assess and measure the quantitative and qualitative contribution of standards on the performance of manufacturing and service companies. Further on, the paper verifies that all companies do report benefits from the certification, although they are of variable types. The paper concludes with some suggestions about measuring of certification’ effects on the performance of companies, as well as revealing of factors that can contribute to a higher profitability of Albanian companies during the implementation of ISO 9000 normative. The authors intend to bring a modest contribution and encourage further studies on the field, closely related to the characteristics of Albanian businesses.

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