Culture, Online Technology and Computer-Mediated Technical Documentation

2012 ◽  
pp. 77-90
Author(s):  
Marc Hermeking
Keyword(s):  
Online Communication ◽  
Cultural Influences ◽  
Technical Documentation ◽  
Communication Preferences ◽  
Online Technology ◽  
Diffusion Of Technology ◽  
National Differences ◽  
Computer Mediated ◽  
Recent Developments ◽  
Global Diffusion

The global diffusion of technology is increasingly accompanied by both computer-mediated and online communication. Several empirical examples for the influence of culture on the usage of online technology and computer-mediated technical documentation are illustrated with relevant theories from the field of intercultural communication (e.g., Edward T. Hall’s model of low-/high-context in particular). Recent developments and national differences in the global diffusion of mobile phones and the Internet are discussed as examples for culture-specific online communication preferences. Similar cultural influences on computer-mediated technical documentation and operational instructions are demonstrated by online manuals from Southeast Asia and by an aviation control system. Beyond the understanding of cultural communication preferences, consequences for construction and design of such technologies are also discussed.

Articulated dissent and immediacy: a cross-national analysis of the effects of COVID-19 lockdowns

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Stephen Michael Croucher ◽  
Stephanie Kelly ◽  
Chen Hui ◽  
Kenneth J. Rocker ◽  
Joanna Cullinane ◽  
...  
Keyword(s):  
National Culture ◽  
Design Methodology ◽  
Online Communication ◽  
The Other ◽  
Content Type ◽  
Computer Mediated ◽  
The Usa ◽  
National Analysis ◽  
Cross National

Purpose In the midst of the COVID-19 pandemic, this study aims to explore how working remotely might impact the superior–subordinate relationship. Specifically, this study examines how immediacy explains articulated dissent, considers how an individual’s attitudes toward online communication predicts immediacy and articulated dissent and compares these relationships in England, Australia and the USA. Design/methodology/approach Three nations were examined: Australia, England and the USA (n = 1,776). Surveys included demographic questions and the following measures: organizational dissent scale, perceived immediacy measure, computer-mediated immediate behaviors measure and measure of online communication attitude. Findings The results reveal supervisors’ computer-mediated immediate behaviors and perceived immediacy both positively predict dissent. Some aspects of online communication attitudes positively predict computer-mediated immediate behaviors and perceived immediacy. In addition, attitudes toward online communication positively predict dissent. National culture influences some of these relationships; in each case the effects were substantively larger for the USA when compared to the other nations. Originality/value This study is the first to cross-culturally analyze dissent and immediacy. In addition, this study considers the extent to which the COVID-19 pandemic influences the superior–subordinate relationship.

Cyber Conflict and Management

2012 ◽  
pp. 1088-1095
Author(s):  
Kumi Ishii ◽  
Brittany R. Black
Keyword(s):  
Daily Life ◽  
Computer Mediated Communication ◽  
Online Communication ◽  
Future Research ◽  
Mediated Communication ◽  
Research Directions ◽  
Face To Face ◽  
Computer Mediated ◽  
Future Research Directions ◽  
Cyber Conflict

With the diffusion of networked technology in our society, online communication has become an integral part of daily life, and conflict no longer occurs only in face-to-face (FtF) contexts. Many people experience cyber conflict (i.e., a perceived incompatibility of goals among two or more cyber parties over computer-mediated communication (CMC) or online communication) and manages it online. While research in this significant and emerged topic is scattered across contexts and disciplines, this chapter provides preliminary knowledge by discussing the antecedents and outcomes of cyber conflict as well as factors that affect cyber conflict management. The chapter also offers future research directions.

The New Face of Sexual Harassment

2009 ◽  
pp. 655-660
Author(s):  
Barbara A. Ritter
Keyword(s):  
Sexual Harassment ◽  
Computer Mediated Communication ◽  
Legal Regulations ◽  
Online Behavior ◽  
Mediated Communication ◽  
Online Harassment ◽  
Online Technology ◽  
Computer Mediated ◽  
Use Of The Internet ◽  
Definition Of

The use of online technology and computer-mediated communication continues to increase dramatically in organizations, bringing with it new avenues for sexual harassment (SH). Online SH includes behavior that follows the traditional definition of SH, but involves the use of the Internet, an Intranet, or other computer technology. SH occurring online rather than face-toface is a phenomenon that began to appear in the literature during the mid-1990s. The unique atmosphere provided by the online environment led theorists to question how women would be treated (most victims are women) (Pryor, Giedd, & Williams, 1995; Pryor & Stoller, 1994) and to redefine the definition of SH to correspond with the emerging world of cyberspace. Indeed, it was quickly evident that the availability of alternate modes of communicating not only introduced alternate modes of SH, but also created an environment in which SH was easy and acceptable. Given the loose legal regulations governing online harassment, the responsibility is left to organizations to understand the new face of SH and provide guidelines to discourage inappropriate online behavior.

Examining Online Communication

2016 ◽  
pp. 213-235 ◽  
Author(s):  
Michael G. Hughes ◽  
Jennifer A. Griffith ◽  
Cristina Byrne ◽  
Darin S. Nei ◽  
Lauren Harkrider Beechly ◽  
...  
Keyword(s):  
Quantitative Methods ◽  
Computer Mediated Communication ◽  
Online Communication ◽  
Qualitative Assessment ◽  
Ethical Considerations ◽  
Mediated Communication ◽  
Qualitative And Quantitative Methods ◽  
Computer Mediated ◽  
Means Of Measurement ◽  
Computer Mediated Communications

Methods of individual communication continue to expand through online media. Given the dynamic nature of online communications, traditional methods for studying communications may not suffice. A hybridized content analytic approach that combines qualitative and quantitative methods offers a unique methodological tool to researchers who seek to better understand computer-mediated communications and the psychological characteristics of those who communicate online by evaluating qualitative information using quantitative methods. This means of measurement allows researchers to statistically evaluate whether investigated phenomena are occurring in combination with the richness that qualitative assessment provides. As with any approach to computer-mediated communication, various ethical considerations must be borne in mind, and, thus, are discussed in concert with this hybridized approach to content analysis.

scholarly journals Talking a team into being in online workplace collaborations: The discourse of virtual work

2019 ◽  
Vol 21 (3) ◽  
pp. 237-257 ◽  
Author(s):  
Erika Darics ◽  
Maria Cristina Gatti
Keyword(s):  
Virtual Work ◽  
Computer Mediated Communication ◽  
Online Communication ◽  
Real Life ◽  
Communication Technologies ◽  
Virtual Team ◽  
Mediated Communication ◽  
Team Members ◽  
Discourse Practices ◽  
Computer Mediated

Digital communication technologies led to a revolution in how people interact at work: relying on computer-mediated communication technologies is now a must, rather than an alternative. This empirical study investigates how colleagues in a virtual team use synchronous online communication platform in the workplace. Inspired by the conceptualisation of web-based communication platforms as tool, place or context of social construction, we explore the discursive strategies that contribute to the construction of the team’s shared sense of purpose and identity, a collegial atmosphere and consequently lead to effective collaboration. The close analyses of real-life data from a multinational workplace provide insights into the everyday communication practices of virtual team members. Our findings supplement organisational literature based on etic observations of the effectiveness of virtual work and provide a basis for further theorisations about how communication technologies affect the ecology of and discourse practices in computer-mediated communication at work.

Swearing, moral order, and online communication

2018 ◽  
Vol 6 (1) ◽  
pp. 107-126 ◽  
Author(s):  
Timothy Jay
Keyword(s):  
Computer Mediated Communication ◽  
Online Communication ◽  
Time Of Day ◽  
Moral Order ◽  
Emotional Speech ◽  
Mediated Communication ◽  
Internet Behavior ◽  
Computer Mediated ◽  
Interpersonal Characteristics ◽  
Opening Section

Abstract This paper addresses problems with swearing on the internet. The opening section of the paper defines swearing (uttering offensive emotional speech) as a ubiquitous form of impolite human behavior. Swearing can occur wherever humans communicate with each other and that it appears in computer-mediated communication (CMC) is not surprising. The second section documents how swearwords appear in email, blogs, Twitter, MySpace, Facebook, and YouTube and in other practices and sites (trolling, 4chan). Swearword use is situated in the context of emerging research on impoliteness and moral order (politeness norms and standards that govern internet behavior). Online swearword use is a function of moral order, as well as users’ interpersonal characteristics such as age (younger more likely than older users), gender (men more likely than women), the time of day (later in the day and evening), and a website’s social composition (adversarial and male dominated more than homogeneous friendly sites). The paper concludes with suggestions for dealing with internet swearword use where regulation is desirable and feasible. Websites and communities should develop moral order norms that at a minimum restrict illegal forms of speech (e.g., credible threats of violence, workplace sexual harassment).

scholarly journals A Comparative Analysis of Social Work in Vietnam and Canada

2010 ◽  
Vol 5 (2) ◽  
pp. 77-88
Author(s):  
Douglas Durst ◽  
Thi Huong Lanh ◽  
Myrna Pitzel
Keyword(s):  
Social Work ◽  
Cultural Influences ◽  
Field Education ◽  
Socialist Republic ◽  
War Of Independence ◽  
Theory To Practice ◽  
Recent Developments ◽  
New Challenges ◽  
Social Work Field Education ◽  
Work Education

Social work education is rapidly developing in the Socialist Republic of Vietnam and it is facing new challenges as it blends the historical, political and cultural influences. This article reviews and compares the historical and recent developments of social work in Canada and Vietnam. Canadian social work developed in Euro-western culture and its values, whereas, Vietnam suffered under French colonialism, a 30 year war of independence and then economic depression. For many years, social work remained nebulous but in recent years, the country has seen a rebirth of social work. Field education is the link from theory to practice and is often where differences between the two countries become evident. The article concludes with a discussion on the professionalization of social work and its future contribution to the emerging “new” Vietnam.

scholarly journals Computer-Mediated Communication

Communication ◽  
2015 ◽  
Author(s):  
Eun-Ju Lee ◽  
Soo Youn Oh
Keyword(s):  
Contextual Information ◽  
Computer Mediated Communication ◽  
Online Communication ◽  
Group Processes ◽  
Dyadic Interaction ◽  
Human Communication ◽  
Mediated Communication ◽  
Self Identity ◽  
Face To Face ◽  
Computer Mediated

Computer-mediated communication (CMC) is an umbrella term that encompasses various forms of human communication through networked computers, which can be synchronous or asynchronous and involve one-to-one, one-to-many, or many-to-many exchanges of text, audio, and/or video messages. Early research has focused largely on how mediation by technology alters the processes and outcomes of social interaction and group processes, addressing issues such as how people express and construe self-identity, form and manage impressions, develop and maintain relationships, build communities, collaborate at a distance and make collective decisions, mostly in contrast to non-mediated, face-to-face communication. As such, core theories that guided earlier studies highlight the dearth of socio-contextual information as the defining characteristic of CMC working to its disadvantage. However, they were soon challenged by alternative models underscoring individual users’ active accommodation to the limited channel capacity and even more strategic appropriation of the constraints of the medium. In a similar vein, the dichotomous view that differentiates the “real” from the “virtual” gradually was replaced by the perspective that underscores the blurring boundary and the fluid interaction between the two. At the same time, researchers have also investigated who turns to online communication as opposed to offline, face-to-face interaction, and with what consequences. Going beyond dyadic interaction between unacquainted individuals, social and psychological implications of CMC have also been examined in various contexts, such as distributed workgroups (computer-supported cooperative work: CSCW), social network sites (SNSs), and online games.

scholarly journals Code-switching in the computer-mediated communication

2020 ◽  
Vol 20 (2) ◽  
pp. 405-415
Author(s):  
I. Darginavičienė ◽  
I. Ignotaitė
Keyword(s):  
Social Networks ◽  
Computer Mediated Communication ◽  
Online Communication ◽  
Code Switching ◽  
The Internet ◽  
Mediated Communication ◽  
Social Construction Of Reality ◽  
Computer Mediated ◽  
The Social ◽  
Social Communicative

Most authors admit that code-switching is the process of switching different languages, their varieties, speaking styles, etc. Today the majority of people in the world are multilingual and often mix languages in different ways, which makes code-switching a quite common global phenomenon. Code-switching incorporates government, cultural, religious and network contexts, and the frequency of code-switching in such multilingual conversations is an indicator of the global dominance of multilingualism. Online communication fosters social communicative practices consisting of code-switching and marks the development of verbal behaviour of multilingual communities. Code-switching also affects language visuality, its images are tools for the social construction of reality. The developed verbal practices support effective communication and affect the expression of new meanings. The article aims at presenting the features of code-switching in digital communication with 8 examples of different length, topic and author, in which the native Lithuanians code-switched to English and used elements of the Internet language. These examples were taken from the social networks Instagram, YouTube, Facebook and Twitter, and the authors analyzed the grammar, spelling and punctuation of both Lithuanian and the English words, the type and use of the code-switched English elements, special characters, abbreviations, emoji and other features of the Internet language. The results show that online communication is not entirely textual, with various means of text composition communicators make their code-switched English elements more visible and alter the appearance of messages. Such practices correspond to the features of social networks and seem to follow the popular Internet culture trends.

Gender in Computer-Mediated Communication: An Examination of JESSE, the Library/Information Science Education Forum Electronic Discussion List

2013 ◽  
Author(s):  
Eino Sierpe
Keyword(s):  
Information Science ◽  
Computer Mediated Communication ◽  
Social Structures ◽  
Technological Determinism ◽  
Mediated Communication ◽  
Diffusion Of Technology ◽  
Discussion List ◽  
Computer Mediated ◽  
Technological Practice ◽  
And Diffusion

Rejecting technological determinism which is largely preoccupied with the effects of technology on society, gender scholars argue that social structures play an important role in the development and diffusion of technology as well as in technological practice. They also argue that technology is a multi-faceted construct and that gender is implicated in all facets. As part of a larger investigation. .

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