scholarly journals Exploring Local Governance and E-Services in Qatar

2019 ◽  
Vol 6 (4) ◽  
pp. 1-13 ◽  
Author(s):  
Nada Abdelkader Benmansour ◽  
Noora Ahmed Lari ◽  
Bethany Shockley
Keyword(s):  
Customer Service ◽  
Qualitative Data ◽  
Local Governance ◽  
Structured Interviews ◽  
Quality Of Information ◽  
Electronic Service ◽  
Complex Process ◽  
Broad Array ◽  
Government Initiative

Properly implemented, e-government enables improved government efficiency and greater engagement with citizens. The State of Qatar has implemented many e-government initiatives but little has been done to investigate their progress. This study aims to bridge the knowledge gap by shedding the light on a specific e-government initiative: the Baladiya application system, the electronic service for municipalities. It uses qualitative data from semi-structured interviews conducted with the director of customer service in each of the municipalities in Qatar. An inductive approach allowed findings to emerge. E-government provides a broad array of services to local users however three main aspects remain problematic. First, the high quantity but low quality of information received from users via e-government hinders the customer relations. Second, while services are readily available, e-government channels are not widely adopted. Finally, the complex process for service delivery contributes to create a relatively opaque user experience.

scholarly journals Internal Control, Organizational Culture, and Quality of Information Accounting to Prevent Fraud: Case Study From Indonesia's Agriculture Industry

2020 ◽  
Vol 11 (4) ◽  
pp. 316
Author(s):  
Puji Rahayu Setyaningsih ◽  
Nengzih Nengzih
Keyword(s):  
Organizational Culture ◽  
Internal Control ◽  
Sampling Technique ◽  
Organization Culture ◽  
Structured Interviews ◽  
Quality Of Information ◽  
Descriptive Research ◽  
Agriculture Industry

This research wants to find out how far internal control, organization culture and the quality of accounting information system will help the small-medium enterprises (SMEs) to prevent fraud. by applying the case study approach in achieving its aims and objectives. This study is done by a used case study from SMEs in the agriculture industry in Lampung province, Indonesia. The data were collected through observations and semi-structured interviews with employed and managerial staff. This research applied a mixed method in collecting and analyzing data, which were document analyses and interviews. Applying more than a single method in collecting data enables the researcher to compare and to verify the information accuracy (Brewer and Hunter 2006). This method can increase the credibility and validity of the findings because the final bias will depend on one method which later can be avoided (Yin 2012). This type of research is quantitative descriptive research. The purpose of this descriptive research is to provide a descriptive, systematic, factual and accurate description of the facts, properties, and relationships between the phenomena investigated. All data that will be used in this study is sourced from the results of respondents' answers to the questionnaire given to employees at PT. XYZ as many as 70 respondents with the unit of analysis are part of Business Control, Human Capital, Finance, Marketing, and Operations. The sampling technique that uses saturated sampling, which is a sampling technique where all members of the population will be used as samples. The results of the study show that some weaknesses of the internal controls have been identified as one of the factors of fraud. The results show that Internal Control Organizational Culture and Quality of Information Accounting have a positive significant effect to prevent fraud.

scholarly journals OPINI MASYARAKAT TENTANG MALPRAKTEK KEDOKTERAN

2012 ◽  
Vol 36 (1) ◽  
pp. 73
Author(s):  
Hardisman Hardisman
Keyword(s):  
Public Opinion ◽  
Medical Malpractice ◽  
Online Survey ◽  
Qualitative Data ◽  
Research Question ◽  
Public Attention ◽  
Quality Of Information ◽  
Medical Standards ◽  
Convenience Sampling

AbstrakDalam menjalankan profesinya, dokter harus taat pada norma-norma sosial, etika profesi dan hukum. Pelanggaran akan nilai-nilai tersebut dapat menjadi sorotan masyarakat, dan bisa berlanjut kepada tuduhan malpraktek kedokteran. Penelitian ini dilakukan untuk menilai bagaimana opini masyarakat tentang malpraktek kedokteran yang dianalisis berdasarkan prinsip-prinsip etika kedokteran. Untuk menjawab tujuan penelitian ini telah dilakukan online survei deskriptif dan kualitatif  pada Bulan November 2009-Oktober 2010, dengan menggunakan kuisioner terstruktur dan pertanyaan terbuka. Respoonden  didapatkan dengan teknik sampling non-probabilitas convenience sampling.  Data dianalisa menggunakan prinsip-prinsip etika kedokteran secara deskriptif. Data kualitatif juga dilakukan analisa tematik serta ditampilkan dalam bentuk narasi. Secara umum opini masyarakat tentang malpraktek kedokteran sesuai dengan pandangan prinsip-prinsip etika kedokteran. Masyarakat berpendapat bahwa terjadinya malpraktek ada unsur kesalahan prosedur atau diagnosis dan penatalaksanaan.  Namun, mereka cendrung pada filosofis konsekuentialis yang lebih menitik beratkan kepada akibat yang dialami oleh pasien yang kurang mempertimbangkan apa yang telah dilakukan dokter berdasarkan standar medis.  Bahkan, ungkapan responden yang dianggapnya sebagai malpraktek lebih disebabkan karena ketidakpuasannya terhadap pelayanan yang diberikan. Ketidakpuasan tersebut timbul akibat rendahnya kualitas informasi dan sikap komunikasi dokter dan petugas dalam melakukan pelayanan. Oleh karena itu, untuk memperbaiki opini masyarakat dan mencegah berbagai tuduhan malpraktek, dokter dan petugas kesehatan harus mentaati etika dan standar profesi dalam melakukan pelayanan, serta memberikan informasi yang cukup dan komunikasi yang baik dengan pasien.Kata Kunci: Malpraktek kedokteran, etika, dan opini masyarakat.  AbstractIn providing services, medical professionals have to aware on social norms, ethics and laws. The behaviours which against those regulations attract public attention and can lead to medical malpractice allegations. This research was conducted to explore public opinion on medical malpractice, which was analyzed base on medical ethic principles. To answer the research question, descriptive and qualitative online survey has been conducted from November 2009 to October 2010, which used structured and open ended questionnaire. The participants were selected by employing non-probability convenience sampling. Later, the quantitative data was analyzed descriptively, and the qualitative data was also analyzed thematically and presented narratively. In general, public opinion on malpractice is similar to the principles of medical ethics. They believe that wrong procedures, diagnosis and treatments are factors of the malpractice. However, the participants adopt more consequentialism philosophy, which emphasize on effect on patients and lack of consideration what the doctors has done base on medical standards. More over, participants' explanations on medical malpractice are expression of dissatisfaction of medical services. The dissatisfaction is as a result of low of quality of information and attitude of doctors and other staffs in providing the services. Threfore, to improve public opinion on medical service and prevent medical malpractice allegation, doctors and other staffs have to obey professional standards and ethics, providing adequate information and good communication.Key word : Medical malpractice, ethics, and public opinion.

scholarly journals Analisa Persepsi Konsumen Atas Kualitas Pelayanan Elektronik Terhadap Niat Komplain Konsumen Massively Multiplayer Online Role-Playing Games

2019 ◽  
Vol 11 (2) ◽  
pp. 248-261
Author(s):  
Handy Andriyas ◽  
Gerardus Herlangga Himawan
Keyword(s):  
Regression Analysis ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Customer Service ◽  
Role Playing ◽  
Consumer Complaint ◽  
Electronic Service ◽  
Complaint Intentions

This study aims to determine the influence of consumer perceptions of the quality of Gravindo's electronic services to the intentions of Ragnarok Online Gravindo's consumer complaints. Methods of data analysis using multiple regression analysis. The sampling technique used in this study was nonprobability sampling, with the type of purposive sampling type judgment sampling, therefore the researchers choose respondents who had played Gravindo Ragnarok Online with the reason that the respondents knew and felt the services Gravindo provided in Gravindo's Ragnarok Online game. The number of respondents is 100 people. The results of multiple regression analysis show that from the four dimensions of electronic service quality variables (reliability, customer service, security, and web design) conducted by Gravindo, there are only three dimensions that significantly influence consumer complaint intentions, namely reliability, customer service, and security. This result also shows that Gravindo still needs to improve the quality of electronic services to be able to reduce consumer complaint intentions and be able to increase customer satisfaction going forward. Based on the results of the study, the quality of electronic services carried out by Gravindo had an effect of 78.4% on consumer complaint intentions. Keywords: Electronic Service Quality, Consumer Complaint Intentions

scholarly journals Analysis of the E-Government Initiative at Local Government Level in Bandung City, Indonesia

2021 ◽  
Vol 25 (1) ◽  
pp. 62
Author(s):  
Tutik Rachmawati ◽  
Kusuma Dwi Fitriyanti
Keyword(s):  
Digital Divide ◽  
Qualitative Data ◽  
Descriptive Analysis ◽  
City Government ◽  
Department Of Transportation ◽  
Qualitative Research Methodology ◽  
Local Government Level ◽  
Government Initiative ◽  
Government Level

This research aims to analyze aspects affecting the implementation of electronic parking, a digital- based public services provision in parking. The concept of digital divide, workforce, regulation, and infrastructure were used to conduct the analysis. This study employed a qualitative research methodology with qualitative data collection techniques through interviews with two officers of the Parking Technical Implementation Unit (TIU) - the Department of Transportation Bandung City Government, 4 parking attendants, and 100 people as the roadside parking users. To enrich the data, observation and study documents were also conducted. The research used a descriptive analysis combined with simple descriptive quantitative data. It is evident from this study that four primary aspects hindered the implementation of the electronic-parking initiative. Those aspects are a large gap in the digital divide, low workforce quality and quantity, the absence of the proper regulations, and futile infrastructure. Adding to these four barriers, we also found other significant aspects: the investment that has not been strategically designed, the lack of leadership, and the low quality of education and marketing. All these three additional aspects also contribute to the failure in meeting the objective of the electronic parking initiative. This finding suggests that any new initiatives in public service provision, mainly using ICT, need to be well communicated and consulted with the implementing units. Furthermore, the initiative needs to be complemented with an acceptable set of policies to ensure its sustainability.

scholarly journals KINERJA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL DALAM TERTIB ADMINITRASI AKTA KEMATIAN DI KABUPATEN KAUR PROVINSI BENGKULU

2021 ◽  
Vol 3 (2) ◽  
pp. 92-98
Author(s):  
Wawan Saputra B
Keyword(s):  
Qualitative Data ◽  
Information Services ◽  
External Information ◽  
Death Certificates ◽  
Quality Of Information ◽  
Civil Registration ◽  
Exploratory Approach ◽  
The One ◽  
Or Applications

This study aims to analyze the performance of the Department of Population and Civil Registry of Kaur Regency, Bengkulu Province in carrying out orderly administration of death certificates. This study uses an exploratory approach with qualitative methods. Informants are selected based on internal and external information who really understand the problems that occur in the field. Qualitative data analysis was written descriptively. The results of this study indicate that the performance of the Department of Population and Civil Registration in the orderly administration of death certificates in Kaur Regency, Bengkulu Province in terms of productivity, service quality, responsiveness and responsibility is still not running optimally. The actions suggested by the author to improve the performance of the Population and Civil Registration Office in the orderly administration of death certificates are adjusting population and civil registration regulations, preparing programs that focus more on death certificates, making field monitoring teams as supervisors, making services through websites or applications on the one hand which facilitates and also improves the quality of information services.

Expectations vs. experience

Interpreting ◽  
2019 ◽  
Vol 21 (2) ◽  
pp. 270-304 ◽  
Author(s):  
Kilian G. Seeber ◽  
Laura Keller ◽  
Rhona Amos ◽  
Sophie Hengl
Keyword(s):  
Work Environment ◽  
Qualitative Data ◽  
Structured Interviews ◽  
World Cup ◽  
Technical Feasibility ◽  
Fifa World Cup ◽  
Mixed Methods Approach ◽  
Conference Room ◽  
Before And After

Abstract The attitudes of interpreters providing video remote conference interpreting during the 2014 FIFA World Cup™ was analyzed using a mixed-methods approach. Quantitative and qualitative data pertaining to six deductive categories (general and specific attitudes towards remote interpreting, attitudes towards the work environment and the workspace, psychological and physiological wellbeing) were collected. Online questionnaires were completed both before and after the event and structured interviews were conducted on site during the event. Triangulation of results corroborates the technical feasibility of video remote interpreting, whilst highlighting aspects with a high potential to shape interpreters’ attitudes towards it. The quality of the technical team on site along with the availability of visual input in the entire conference room (including all speakers taking the floor) is key to offsetting the feeling of alienation or lack of immersion experienced by interpreters working with this technical setup. Suggestions for the improvement of key parameters are provided.

Robotic Process Automation ― Current State and Future Directions

2018 ◽  
pp. 52-61
Author(s):  
Andrzej Sobczak
Keyword(s):  
Customer Service ◽  
Business Processes ◽  
Legacy Systems ◽  
Process Automation ◽  
Structured Interviews ◽  
Robotic Process Automation ◽  
Current State ◽  
Pilot Implementation ◽  
Questionnaire Surveys

The increasing use of digital technologies leads to a deep transformation in the functioning of both individual entities and entire industries. These changes are referred to as digital transformation. In the first period, the scope of transformation focused primarily on ensuring the highest quality of customer service / customer experience. Currently, more and more attention is being devoted to the digitisation of operational and business support processes. It turns out that in many organisations, the IT tools that have been used so far are fragmentary, and the so-called legacy systems are often in use. Many components of the processes require employees to manually transfer data between systems that are not integrated with each other. In order to digitise operational and support processes, more and more entities implement IT tools classified into the currently developing category of RPA (Robotic Process Automation). The objectives of the article were (O1): to examine the current literature on issues related to business processes robotization, in particular with regards to RPA tools; (O2): general assessment of the current state of implementing RPA tools in Polish organizations, which could be classified as leaders in computerisation; (O3): identifying the possible direction of RPA tools development. The article uses the literature research method and pilot questionnaire surveys. In addition, semi-structured interviews were conducted with persons who declared that they had carried out at least a pilot implementation of RPA tools.

Reasons for food losses during home preparation

2019 ◽  
Vol 122 (2) ◽  
pp. 574-585
Author(s):  
Maki Nonomura
Keyword(s):  
Food Waste ◽  
Qualitative Data ◽  
Analysis Method ◽  
Structured Interviews ◽  
Content Type ◽  
Gray Area ◽  
Diary Method ◽  
Quality Of Food ◽  
Food Losses

Purpose The purpose of this paper is to explore reasons for household preparation losses. Design/methodology/approach Observations of preparation behaviors and semi-structured interviews of nine people were conducted in their kitchens. The data were analyzed through a qualitative data analysis method. Findings Three types of preparation losses were identified, i.e. possibly avoidable food waste, excessive removals and unintentional losses. Possibly avoidable food waste and excessive removals were generated owing to people’s perception that is in the gray area between edible and inedible, their preferences, lower quality of food, convenience in preparation, lack of preparation skill and knowledge, and lack of concern about preparation losses. Unintentional losses were tiny pieces of food that were left on cooking tools. Research limitations/implications As this study’s participants were nine women living in Japan, further research is needed in order to achieve saturation. Originality/value Few studies have discussed reasons for preparation losses, and extant studies were based on a diary method and questionnaires. This present study uncovers several new reasons for preparation losses based on interviews and observations of consumer preparation behaviors. These new details would be helpful for campaigns or programs that aim to reduce food losses.

scholarly journals Strain experienced by caregivers of stroke survivors in the Western Cape

2011 ◽  
Vol 67 (2) ◽  
Author(s):  
S. Hassan ◽  
S. Visagie ◽  
G. Mji
Keyword(s):  
Mixed Method ◽  
Qualitative Data ◽  
Community Support ◽  
Stroke Survivors ◽  
Western Cape ◽  
Structured Interviews ◽  
Rehabilitation Centre ◽  
Personality Changes ◽  
Need For Support

Recovery  after  stroke  is  often  incomplete  and  many  stroke  survivors depend on family caregivers. The demands of caring can negatively impact quality  of  life  of  these  carers.  This  study  explores  levels  of strain experienced  by  caregivers  and  the  variables  that  impact  on their strain. A  concurrent,  mixed  method,  descriptive  design  was  utilized. Fifty-seven caregivers  of  stroke  survivors  who  received  rehabilitation at the  Western  Cape  Rehabilitation  Centre  participated  in  the  study.  The Barthel  Index  and Caregiver  Strain  Index  were  utilised  to  collect quantitative  data,  which  was statistically analysed (p <0.05). Qualitative data was collected through semi-structured interviews and thematically analysed.Fifty eight percent of caregivers were experiencing high levels of strain. The following variables significantly impacted on strain namely, caregiver loss of employment (0.04), emotional pressure (0.01), patient residual cognitive and perceptual impairments (0.01), personality changes (0.01) and physical dependency (0.0012).   According to the qualitative data the burden was aggravated by financial problems, patient perceptual problems and patient personality changes. The findings indicate the need for support after discharge, ongoing community support and respite care to enable time off for caregivers.

scholarly journals Appraising and Handling COVID-19 Information: A Qualitative Study

2021 ◽  
Vol 18 (19) ◽  
pp. 10382
Author(s):  
Morhaf Al Achkar ◽  
Matthew J. Thompson ◽  
Diem Nguyen ◽  
Theresa J. Hoeft
Keyword(s):  
Qualitative Study ◽  
Information Flow ◽  
Information Overload ◽  
Snowball Sampling ◽  
Structured Interviews ◽  
Quality Of Information ◽  
Related Information ◽  
New Information ◽  
Types Of Information

Background. The coronavirus pandemic brought vast quantities of new information to the public for rapid consumption. This study explored how people most impacted by the pandemic have judged and perceived the quality of information regarding COVID-19 and regulated the information flow. Methods. This was a qualitative study of semi-structured interviews developed as a pragmatic study targeting several groups most impacted by the pandemic. Participants were identified through convenience, purposive, and snowball sampling methods. They were interviewed by phone or video conference. Results. Twenty-five participants were interviewed between 6 April 2020 and 1 May 2020. In terms of verifying information and judging its quality, people judged information by the source. People compared information across sources and attempted to verify the quality. Most felt self-assured about their capacity to judge information. Regarding the quality of information, many participants felt the information was skewed or inaccurate. Contradictory information was confusing, especially with a strong suspicion of ulterior motives of information sources impacting trust in the provided information. Yet, some recognized the iterative process of healthcare-related information. In terms of regulating information flow, many participants perceived flooding with information. To counter information overload, some became selective with types of information input. Many developed the habit of taking breaks periodically. Conclusion. Improving risk communication in a pandemic is of paramount importance. Organizations working in public health must develop ways to regulate information flow in collaboration with trusted community partners. Individuals also must develop strategies to improve information management.

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