scholarly journals The impact of emotional labor on emotional exhaustion of academics in state universities of Sri Lanka

2018 ◽  
Vol 12 (1) ◽  
pp. 101
Author(s):  
T. J. R. Thisera ◽  
W. B. M. A. P. L. Bandara
Keyword(s):  
Sri Lanka ◽  
Emotional Exhaustion ◽  
Emotional Labor ◽  
State Universities ◽  
The Impact

Emotional Labor, Emotional Exhaustion, and Burnout

2017 ◽  
pp. 36-53
Keyword(s):  
Physical Health ◽  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Signs And Symptoms ◽  
Chain Reaction ◽  
Academic Librarianship ◽  
Emotional Dimensions ◽  
Main Components ◽  
The Impact ◽  
Mental And Physical Health

This chapter explicitly articulates and explores the chain reaction that occurs starting with emotional labor through emotional exhaustion and into burnout. It examines the interrelationships of these concepts with the end view of burnout firmly in mind. It establishes emotional labor as an antecedent to emotional exhaustion and more fully implicates emotional exhaustion as one of the three main components in burnout which include EE, cynicism, and depersonalization. The chapter presents the work of Maslach and Jackson as well as offering another perspective on burnout as articulated by Aronson and Pines. Aronson and Pines include the dimension of tedium in the models of EL, EE, and burnout. The chapter explores the signs and symptoms of burnout and the impact it can have on an individual's mental and physical health as well as how burnout affects the organization. This chapter serves a critical foundation for appreciating why it is important to consider the emotional dimensions of academic librarianship.

scholarly journals Students’ Perspective on the Emotional Intelligence of Teachers on Student Engagement

2020 ◽  
Vol 13 (4) ◽  
pp. 30
Author(s):  
I. Welmilla
Keyword(s):  
Higher Education ◽  
Emotional Intelligence ◽  
Student Engagement ◽  
Sri Lanka ◽  
Positive Impact ◽  
The State ◽  
Point Of View ◽  
State Universities ◽  
Student Centered ◽  
The Impact

Student Engagement has emerged as a central theme in the context of Higher Education in recent years. Thus, there is great consent towards it. Due to several factors, undergraduates are diverted and disengaged consequently, especially the state universities of Sri Lanka currently experiencing this issue. Even there are many factors impact student engagement. This study explored the significance of teachers with their emotional intelligence competencies for getting student engagement. University students prefer to take student-centered teaching where it is possible if only teachers are ready and capable to take account of students' interests, needs, and perspectives on adaptation with their teaching approach. Having understood the phenomenon above, the current study designed to investigate the impact of the emotional intelligence of teachers in higher education on student engagement based on students’ perspectives. This is an explanatory study that the data collected from the sample of 1455 undergraduates selected from the state universities in Sri Lanka on which stratified random sampling method was adopted. Finding reveals that students are engaged but not actively and as per the students’ point of view lecturers are just good rather excellent enough on emotional intelligence competencies. However, there is a strong positive relationship as well as have a significant positive impact of emotionally intelligent teachers of higher education on student engagement. Ultimately it is concluded that higher education teachers require to expand the substantial amount of skill on emotional intelligence. Further, then active student engagement can be ensured.

scholarly journals The Impact of Academic Procrastination, Self-Efficacy, and Motivation on Academic Performance: Among Undergraduates in Non-State Universities in Sri Lanka

2021 ◽  
pp. 25-38
Author(s):  
Wasantha Rajapakshe
Keyword(s):  
Academic Performance ◽  
Sri Lanka ◽  
Self Efficacy ◽  
Structural Equation ◽  
Simple Random Sampling ◽  
Equation Model ◽  
State Universities ◽  
Academic Procrastination ◽  
Direct Impact ◽  
The Impact

The aim of this research study is to identify the relationship between Academic Procrastination, with students’ personality traits such as self-efficacy and motivation to determine the impact on academic performance among undergraduates in non-state universities in Sri Lanka. Data obtained from 381 students from three non-state universities in Sri Lanka were selected through Simple Random Sampling. Structural Equation Model was adopted to determine relationship between self-efficacy, motivation and academic performance mediating with academic procrastination. The findings revealed that Academic Procrastination is a mediator between self-efficacy and motivation and has a direct impact on academic performance.  Moreover, the results revealed that self-efficacy and motivation do not have a direct impact on academic performance.

The Impact of Job Demands Variables in the Job Demands Resources Model

2022 ◽  
pp. 33-63
Author(s):  
Henry Milimu Shililu
Keyword(s):  
Sri Lanka ◽  
Marital Status ◽  
Research Design ◽  
Emotional Exhaustion ◽  
Quantitative Research ◽  
Indian Subcontinent ◽  
Job Demands ◽  
African Region ◽  
The Pacific ◽  
The Impact

The purpose of this chapter is to report on the findings of a study that was conducted by the author to investigate the impact of job demands variables on emotional exhaustion and emotional ill-health. A sample of 173 drawn from employees who worked for different organizations in the Pacific, mainly Australia, the African region, the Indian subcontinent of India, Nepal, Pakistan, Bangladesh, and Sri Lanka, and employees who professed Christian and Hindu religions. A broad range of ages, occupations, ethnicities, religions, and cultures was represented in the sample, that is, the targeted population were employees whose different contexts and characteristics (e.g., attitudes, occupations, ages, marital status, religion, opinions, behaviors, and other defined variables) could be measured and allowed to generalize the results. The study used a quantitative research design. A diversity of findings were established with some findings being consistent with the JD-R theory and previous studies across the cultures while other findings were not consistent with previous studies and the JDR theory.

scholarly journals DO PERSONALITY AND GENDER MITIGATE THE ADVERSE EFFECTS OF EMOTIONAL LABOR? EMPIRICAL EVIDENCE FROM HEALTHCARE DURING COVID-19 PANDEMIC

2021 ◽  
Vol 9 (2) ◽  
pp. 269-282
Author(s):  
Saman Javed ◽  
Noshaba Batool
Keyword(s):  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Structural Equation ◽  
Selection Process ◽  
Well Being ◽  
Snowball Sampling ◽  
Emotional Labour ◽  
Serial Mediation ◽  
And Gender ◽  
The Impact

Purpose: The impact of emotional labor on organizational outcomes is contingent upon numerous factors. Moreover, after the outbreak of the COVID-19 pandemic worldwide, the implications of emotional labour practices, especially among physicians, have become more uncertain. This study aims to address these notions by examining the multigroup moderating effect of social and enterprising personalities and gender on a model of emotional labour. The aim is to determine whether emotional labour affects emotional exhaustion and well-being varies across these groups. Methodology: Serial mediation and multigroup moderation methods were employed to test the proposed hypotheses. Data was collected from 400 physicians across Pakistan. Snowball sampling method was adopted for data collection. Structural equation modelling, including serial mediation and multigroup moderation techniques were employed for data analysis. Main Findings: Physicians with highly social personalities and low enterprising personalities are more likely to experience detrimental effects of surface acting. Genuine emotions improve well-being for high social and enterprising as well as low enterprising personality physicians. No across-group differences exist for deep acting. For gender, females are found to be more susceptible to negative repercussions of emotional labor than their male counterparts. Positive effect of genuine emotions remains somewhat the same for both. Implications/Applications: This study assists healthcare organizations in making the right choices during the recruitment and selection process to choose the most suitable candidates for tasks involving emotional labor, i.e., ones whose personality and gender attributes are aligned with the affective or emotional component of work. This would aid in ensuring doctors’ high psychological and physical well-being at work. Novelty/Originality of this study: This research proposes a model of emotional labour strategies and their effects on physicians' emotional exhaustion and well-being. Multigroup moderating effects of two personality types, i.e., social and enterprising, and gender, are investigated with respect to the proposed model to see if there lie any differences between physicians belonging to various personality or gender groups.

Impacts of misbehaving air passengers on frontline employees: role stress and emotional labor

2017 ◽  
Vol 29 (7) ◽  
pp. 1793-1813 ◽  
Author(s):  
Hsin-Hui“Sunny” Hu ◽  
Hsin-Yi Hu ◽  
Brian King
Keyword(s):  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Airline Industry ◽  
Structural Equation ◽  
Role Stress ◽  
Equation Modeling ◽  
Frontline Employees ◽  
Customer Contact ◽  
Content Type ◽  
The Impact

Purpose The study aimed to investigate the impact of customer misbehaviors on airline in-flight customer contact personnel. A theoretical framework was proposed to test the meditating role of role stress and emotional labor in the relationship between consumer misbehaviors and emotional exhaustion. Design/methodology/approach In all, 336 cabin crew members employed by international airline companies participated in the study. The hypothesized model was tested using structural equation modeling with AMOS 20.0. Findings The results provide evidence that customer misbehaviors relate positively to employee role stress, emotional labor and emotional exhaustion. Moreover, role stress and emotional labor play important roles in enhancing the impacts of customer misbehaviors and thereby influence employee emotional exhaustion. Practical implications The findings potentially impact on employers both within and beyond the airline industry by demonstrating how frontline employees can be provided with support to reduce stress or exhaustion, leading ultimately to increased satisfaction. Originality/value This study has provided deeper theoretical insights into customer misbehaviors and their effects on employee role stress, emotional labor and emotional exhaustion.

University facilities and student satisfaction in Sri Lanka

2018 ◽  
Vol 32 (5) ◽  
pp. 866-880
Author(s):  
I.M.S. Weerasinghe ◽  
R. Lalitha S. Fernando
Keyword(s):  
Sri Lanka ◽  
Student Satisfaction ◽  
Quantitative Research ◽  
Sampling Technique ◽  
State Universities ◽  
Sri Lankan ◽  
Content Type ◽  
Regional State ◽  
Lecture Room ◽  
The Impact

Purpose The purpose of this paper is to explore the impacts of university facilities on student satisfaction at regional state universities in Sri Lanka. Design/methodology/approach In order to accomplish the proposed object quantitative research design was used. All undergraduates at four selected regional state universities, namely, Universities of Ruhuna, Rajarata, Wayamba, and Sabaragamuwa, were the population of the study, in which 650 undergraduates were selected as the sample using the stratified sampling technique. The researcher administrated close-ended questionnaire, which consisted of two parts and 31 items, was used for data collection. The collected data were analyzed using SPSS statistical software, and a confirmatory factor analysis was applied to ensure the discriminant and convergent validities of the model. Correlation and regression analyses were used to test the hypotheses. Findings The factors identified as the ones that most strongly influence student overall satisfaction were the lecture room facilities, library facilities, accommodation facilities, employment facilities and entertainment facilities at regional state universities. However, computer facilities did not significantly influence student satisfaction in Sri Lankan context. Originality/value This is the first study which comprehensively investigates the impact of university facilities on student satisfaction at regional level state universities in Sri Lanka.

scholarly journals Impact of Emotional Labor on Emotional Exhaustion and Job Satisfaction in Public Sector Organizations

2018 ◽  
Vol 8 (4) ◽  
pp. 208
Author(s):  
Zafar Iqbal ◽  
Asif Mehmood Mirza ◽  
Muhammad Sajid ◽  
Muhammad Adeel
Keyword(s):  
Job Satisfaction ◽  
Public Sector ◽  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Positive Impact ◽  
Event Theory ◽  
Public Sector Organizations ◽  
Private And Public ◽  
Managerial Implications ◽  
The Impact

Organizationally desired display of emotions is the need of today’s organization both in private and public sectors. However, display of emotions or emotional labor and its impact on job satisfaction have been an understudied area in public sector. Therefore, this research examines the impact of emotional labor on emotional exhaustion and job satisfaction. The findings of our study suggest that emotional labor (EL) has a significant positive impact on emotional exhaustion (EE) and job satisfaction (JS) consistent with the earlier research. We have used affective event theory and conservation of resource theory to build our model. Practical and managerial implications of the study are also discussed.

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