scholarly journals Critical success factors of a business tourism destination: Supply side analysis

2017 ◽  
Vol 17 (1) ◽  
Author(s):  
Milandrie Marais ◽  
Engelina Du Plessis ◽  
Melville Saayman
Keyword(s):  
South Africa ◽  
Critical Success Factors ◽  
Success Factors ◽  
Tourism Industry ◽  
Research Approach ◽  
Key Success Factors ◽  
Critical Success ◽  
Tourism Sector ◽  
Managerial Implications ◽  
Value Add

Orientation: Globally, destinations offer various products and services to visitors featuring different attributes and characteristics, making each destination unique. The critical success factors (CSFs) of each of these destinations may differ, making the management process more complex.Research purpose: The purpose of this research was to identify the CSFs for business tourism destinations in South Africa from a supply viewpoint.Motivation for the study: Because of the importance of CSFs, many previous studies have attempted to identify such factors within the tourism industry, but few concentrated on business tourism, especially in South Africa, leaving a gap in terms of knowledge. By means of identifying and understanding what these factors are for South Africa, the country could further develop its tourism sector, which could result in its being more competitive as a destination.Research design, approach and method: To achieve this goal, a qualitative research approach was followed by interviewing seven key business tourism coordinators in South Africa, to determine the key success factors of the business. The data gathered were transcribed and analysed using Creswell’s six steps in data analysis and interpretation.Main findings: Finances, human resources, product and customer-related aspects were identified as the CSFs for business tourism in South Africa.Practical/managerial implications: Educating the market and marketing value add-ons were identified as important for enhancing and making business tourism in South Africa more competitive.Contribution/value-add: The results could guide managers in the implementation of effective key success factors in an effort to mitigate management problems in a very competitive sector.

Resilience against the COVID-19 pandemic: is the hotel and tourism supply chain on the right path?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Aaditya Jain ◽  
Saket Shanker ◽  
Akhilesh Barve
Keyword(s):  
Supply Chain ◽  
Critical Success Factors ◽  
Success Factors ◽  
Tourism Industry ◽  
Second Phase ◽  
Content Type ◽  
Critical Success ◽  
Factors Influencing ◽  
Tourism Sector ◽  
Tourism Supply Chain

PurposeThe hotel and tourism industry forms a crucial economic sector for all the economies around the world. However, it suffered the worst hit during the COVID-19 outbreak. Considering the hotel and tourism sector's critical situation, this manuscript aims to emphasise the importance of resilience in the hotel and tourism supply chain (HTSC) and explores the crucial barriers that tend to disturb the inculcation of stability in the hotel and tourism sector. The present research analyses the factors influencing the hotel and tourism sector's resilience and also takes into consideration the various critical success factors (CSFs) needed to build a resilient HTSC.Design/methodology/approachA two-phase research approach has been proposed and used in this study. In the first phase, eight CSFs and sixteen factors influencing the hotel and tourism sector's resilience during the COVID-19 pandemic were identified. The basis of the identification of the CSFs and factors was literature and inputs received from experts. In the second phase, the grey-Entropy-EDAS, a qualitative and quantitative analysis, was used to analyse the identified CSFs and factors to determine the priority of concern.FindingsIn this research, the most imperative facet influencing the hotel and tourism sector's resilience has been identified, and the findings will assist hotel and tourism sector in managing and mitigating the repercussions of the COVID-19 pandemic. The analysis of the results indicates that out of all the critical success factors, supply chain visibility is the most crucial aspect in building HTSC's resilience, whereas economic catastrophe is the most influential factor. Sensitivity analysis is also conducted to examine the priority ranking stability.Practical implicationsThe results of this study can be used by the hotel supply chain managers and policymakers to plan for various challenges faced by them as they try to implement resilience-based strategies in their supply chain.Originality/valueThis research is unique as it analyses the general factors hindering the pathway of resilience in the hotel and tourism supply chain. This is also the first kind of study that has used grey-Entropy to analyse the critical success factors and grey-EDAS for analysing the impact of various factors influencing the hotel and tourism sector's resilience.

scholarly journals Transformative consumer research: Its origins and possible enrichment of the field of consumer research in South Africa

2014 ◽  
Vol 40 (1) ◽  
Author(s):  
Leona M. Ungerer
Keyword(s):  
South Africa ◽  
Consumer Research ◽  
Well Being ◽  
Research Approach ◽  
Research Areas ◽  
Traditional Research ◽  
Managerial Implications ◽  
Additional Approach ◽  
Value Add ◽  
Transformative Consumer Research

Orientation: This article provides a rationale for considering transformative consumer research as a research approach for investigating the relationship between consumption and consumers’ well-being in South Africa.Research purpose: The purpose of this study is to explore the principles underlying transformative consumer research, including how it differs from traditional research methods and pointing out some established research areas in this field.Motivation for the study: Apart from pointing to a lack of literature, this article highlights the relevance of this approach for emerging countries by investigating the principles and practices embedded in transformative consumer research. It provides some indication of how an investigation of these areas may contribute to enhancing the relevance of consumer research to its various stakeholders.Research design, approach and method: The author used a literature review to conduct the study.Main findings: It appears that consumer research currently lacks external and internal relevance. A transformative consumer-research approach may address some of the fundamental problems in the way consumer psychologists plan and conduct their research, contributing to this lack of relevance.Practical/managerial implications: Most stages of the traditional research approach may need to be adapted for transformative research purposes. Some approaches appear particularly suited to transformative consumer research, including revelatory, incendiary, policy, participatory and coalition research. Contribution/value-add: This study’s primary contribution stems from suggesting a rather novel additional approach to enhance the relevance of consumer research in South Africa, pointing out some established practices in the field of transformative consumer research and suggesting how they may augment consumer research in South Africa.

Critical success factors for Polish agricultural distributors

2019 ◽  
Vol 121 (7) ◽  
pp. 1565-1578 ◽  
Author(s):  
Piotr Korneta
Keyword(s):  
Market Share ◽  
Mixed Methods Research ◽  
Food Systems ◽  
Critical Success Factors ◽  
Success Factors ◽  
Research Approach ◽  
External Financing ◽  
Content Type ◽  
Critical Success ◽  
Accounts Payable

PurposeThe purpose of this paper is to identify critical success factors (CSF) and to examine their influence on the performance of Polish agricultural distributors operating within local agro-food systems.Design/methodology/approachA mixed methods research approach comprising eight in-depth expert interviews and regression analysis of unbalanced panel data based upon a sample of 22 of the most significant Polish agricultural distributors over the period 2006−2016 is applied.FindingsThe following CSF have been identified and confirmed empirically: market share, gross margins (GM), high accounts payable levels, low assets maintenance, sound historical results and the use of external financing. Additionally, the regression model, based on stated variables, has been estimated. The highest regression coefficient values of GM, market share and accounts payable appear to play key roles in enhancing these companies’ performance.Research limitations/implicationsFirst, only Polish agricultural distribution companies with the market share exceeding 80 percent are considered. Second, not all of the identified CSF have been empirically tested, but only CSF filtered out by industry experts as the most important.Practical implicationsThe proposed set of CSF can be directly implemented by agricultural distributors in order to focus on critical areas and therefore improve their performance.Originality/valueThe first set of CSF for agricultural distributors is identified, empirically tested and presented. Furthermore, the significance of the proposed CSF has been econometrically measured.

scholarly journals Modelling the critical success factors of agile software development projects in South Africa

2017 ◽  
Vol 19 (1) ◽  
Author(s):  
Tawanda B. Chiyangwa ◽  
Ernest Mnkandla
Keyword(s):  
South Africa ◽  
Software Development ◽  
Critical Success Factors ◽  
Success Factors ◽  
Great Influence ◽  
Development Projects ◽  
Web Based ◽  
Critical Success ◽  
Agile Software ◽  
Organisational Factors

Background: The continued in failure of agile and traditional software development projects have led to the consideration, attention and dispute to critical success factors that are the aspects which are most vital to make a software engineering methodology fruitful. Although there is an increasing variety of critical success factors and methodologies, the conceptual frameworks which have causal relationship are limited.Objective: The objective of this study was to identify and provide insights into the critical success factors that influence the success of software development projects using agile methodologies in South Africa.Method: Quantitative method of collecting data was used. Data were collected in South Africa through a Web-based survey using structured questionnaires.Results: These results show that organisational factors have a great influence on performance expectancy characteristics.Conclusion: The results of this study discovered a comprehensive model that could provide guidelines to the agile community and to the agile professionals.

The critical success factors (CSFs) for Enterprise Software contract negotiations

2015 ◽  
Vol 28 (1) ◽  
pp. 34-59 ◽  
Author(s):  
Ramaraj Palanisamy ◽  
Jacques Verville ◽  
Nazim Taskin
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Empirical Studies ◽  
Reliability And Validity ◽  
Nonparametric Test ◽  
Enterprise Software ◽  
Content Type ◽  
Contract Negotiations ◽  
Critical Success ◽  
Managerial Implications

Purpose – As the wrong Enterprise Software (ES) acquisition can lead an organization with chronically exceeded budgets and settling for minimum returns, so can an unfavorable contractual agreement. Often the acquiring organizations become vulnerable to risks and mistakes as the software contracts are habitually written using legal terminologies and mainly to the advantage of the vendor. To avoid costly ES contracting mistakes, the purpose of this paper is to empirically identify the critical success factors (CSFs) of contracting in the context of ES acquisition. Design/methodology/approach – A questionnaire survey was conducted to gather the data for this study. Statistical analysis conducted for this study include descriptive statistics, factor analysis with reliability and validity tests and nonparametric test. Findings – The five key factors are: contractual assurance, forward compatibility and licensing; right to use, own and use of own, confidentiality and payment; software acceptance; license assignment; and vendor obligation for intellectual property. The research and managerial implications of these factors are given in discussion. Research limitations/implications – As with most empirical studies, the subjectivity of the opinion of respondents from only two industries presents some limitations to generalization. Another limitation is the respondent has been asked for the degree of criticality for each of the contracting issue given in the questionnaire. There could be critical issues other than the listed ones which are more specific to the organization. Practical implications – The results can be used by managers to improve their understanding on the critical contractual issues in ES acquisition negotiations. Originality/value – The significant value of this study identifies the CSFs for ES contract negotiations while acquiring the software.

scholarly journals Key Success Factors in Business Intelligence

2011 ◽  
Vol 1 (1) ◽  
Author(s):  
Szymon Adamala ◽  
Linus Cidrin
Keyword(s):  
Business Intelligence ◽  
Critical Success Factors ◽  
Success Factors ◽  
Primary Data ◽  
Key Success Factors ◽  
Strategic Vision ◽  
Critical Success ◽  
Clear Vision ◽  
The Subject ◽  
General Business

Business Intelligence can bring critical capabilities to an organization, but the implementation of such capabilities is often plagued with problems. Why is it that certain projects fail, while others succeed? The aim of this article is to identify the factors that are present in successful Business Intelligence projects and to organize them into a framework of critical success factors. A survey was conducted during the spring of 2011 to collect primary data on Business Intelligence projects. Findings confirm that Business Intelligence projects are wrestling with both technological and non-technological problems, but the non-technological problems are found to be harder to solve as well as more time consuming than their counterparts. The study also shows that critical success factors for Business Intelligence projects are different from success factors for Information Systems projects in general. Business Intelligences projects have critical success factors that are unique to the subject matter. Major differences can be found primarily among non-technological factors, such as the presence of a specific business need and a clear vision to guide the project. Success depends on types of project funding, the business value provided by each iteration in the project and the alignment of the project to a strategic vision for Business Intelligence at large. Furthermore, the study provides a framework for critical success factors that, explains sixty-one percent of variability of success for projects. Areas which should be given special attention include making sure that the Business Intelligence solution is built with the end users in mind, that the Business Intelligence solution is closely tied to the company’s strategic vision and that the project is properly scoped and prioritized to concentrate on the best opportunities first.

scholarly journals Critical Success Factors in Implementing Enterprise Resource Planning Systems for Sustainable Corporations

2019 ◽  
Vol 11 (23) ◽  
pp. 6785 ◽  
Author(s):  
Huang ◽  
Chiu ◽  
Chao ◽  
Arniati
Keyword(s):  
Sustainable Development ◽  
Enterprise Resource Planning ◽  
Critical Success Factors ◽  
Success Factors ◽  
Resource Planning ◽  
Erp Systems ◽  
Erp System ◽  
Key Success Factors ◽  
Critical Success ◽  
Sustainable Value

More and more companies are significantly introducing enterprise resource planning (ERP) systems to secure enterprise resources for effective distribution and provide accurate data for sustainable development in enterprise. Recently, Type B laboratory has promoted the utilization of the corporation’s own sustainable developments of the business model philosophy to affect the society and to solve social and environmental issues. The form of organizations arising from this certification process is referred to as the B Corporation, and this represents the implementation and commitment to sustainable development. Thus, decision-makers of B Corporation who can utilize ERP system tools well can coordinate sustainable activities better. There is not enough literature at this stage to provide the key success factors of implementing the ERP system for the B Corporation in Taiwan. This study extensively reviews the literature and conducts a modified Delphi expert questionnaire survey to elucidate the critical success factors of B Corporations’ implementation of ERP systems. The research results can assist the sustainable value of B Corporation and contribute to the current literature of improving critical success factors. The limitation of this study is that it only represents the perspective of B Corporation in Taiwan. Second, this study is unable to encompass all key success factors (CSFs) pertaining to ERP systems.

Some Key Success Factors in Web-Based Corporate Training in Brazil

2011 ◽  
pp. 211-232
Author(s):  
Antonio Joia Luiz ◽  
Figueiredo Costa Mário
Keyword(s):  
Goal Orientation ◽  
Success Factors ◽  
Corporate Training ◽  
Web Based ◽  
Critical Dimensions ◽  
Key Success Factors ◽  
Critical Success ◽  
Managerial Implications ◽  
Multiple Case

Brazilian companies are increasingly turning to Web-based corporate training by virtue of the fact that they need to train their employees within tight budget constraints in a country of continental dimensions. However, most of these companies do not know what the critical success factors in these endeavors are. Therefore, this article seeks to investigate some key success factors associated with such digital enterprises. In order to achieve this, the multiple case study method is used, whereby two cases, both conducted within the same Brazilian company, leading to opposite outcomes—a success and a failure—are analyzed in depth. The conclusions reached in this article were that goal orientation, source of motivation, and metacognitive support were the three critical dimensions in these two Web-based corporate training programs under analysis. Lastly, some managerial implications of these results are outlined.

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