scholarly journals The Effect of Trust Seals, Information Disclosure, and Gender on Customers’ Trust and Willingness to Disclose Personal Information on Small B2C E-Commerce Website

2021 ◽  
Author(s):  
Andree Widjaja ◽  
Erik Capistrano ◽  
Quang-An Ha
Keyword(s):  
Information Disclosure ◽  
Personal Information ◽  
Willingness To Disclose ◽  
And Gender ◽  
Trust Seals

Trust and Perceived Risk of Personal Information as Antecedents of Online Information Disclosure

2012 ◽  
pp. 341-361
Author(s):  
Horst Treiblmaier ◽  
Sandy Chong
Keyword(s):  
Perceived Risk ◽  
Information Disclosure ◽  
Personal Information ◽  
The Internet ◽  
Online Information ◽  
Data Types ◽  
Specific Data ◽  
Willingness To Disclose ◽  
Online Vendor ◽  
Privacy Calculus

Individuals have to disclose personal information in order to utilize the manifold options of the Internet. Online users frequently trade data for benefits (privacy calculus). Trust in both the Internet and the vendor has been identified as an important antecedent to disclosing personal information online. The authors introduce the perceived risk of disclosing specific data types as an additional factor in the field of study. The results from a survey in three countries (Austria, Australia, and Hong Kong) show that the perceived risk of disclosing personal information is a stronger stimulus for the intention to provide personal information than having trust in the Internet or in the online vendor. Several significant differences are found in the relationships between the perceived risk of disclosing personal information, trust, and the willingness to disclose personal information.

Trust and Perceived Risk of Personal Information as Antecedents of Online Information Disclosure

2011 ◽  
Vol 19 (4) ◽  
pp. 76-94 ◽  
Author(s):  
Horst Treiblmaier ◽  
Sandy Chong
Keyword(s):  
Perceived Risk ◽  
Information Disclosure ◽  
Personal Information ◽  
The Internet ◽  
Online Information ◽  
Data Types ◽  
Specific Data ◽  
Willingness To Disclose ◽  
Online Vendor ◽  
Privacy Calculus

Individuals have to disclose personal information in order to utilize the manifold options of the Internet. Online users frequently trade data for benefits (privacy calculus). Trust in both the Internet and the vendor has been identified as an important antecedent to disclosing personal information online. The authors introduce the perceived risk of disclosing specific data types as an additional factor in the field of study. The results from a survey in three countries (Austria, Australia, and Hong Kong) show that the perceived risk of disclosing personal information is a stronger stimulus for the intention to provide personal information than having trust in the Internet or in the online vendor. Several significant differences are found in the relationships between the perceived risk of disclosing personal information, trust, and the willingness to disclose personal information.

The willingness to disclose personal information

2019 ◽  
Vol 28 (2) ◽  
pp. 161-181 ◽  
Author(s):  
Ibrahim M. Al-Jabri ◽  
Mustafa I. Eid ◽  
Amer Abed
Keyword(s):  
Saudi Arabia ◽  
Information Disclosure ◽  
Personal Information ◽  
Negative Relationship ◽  
Extensive Literature ◽  
Privacy Concern ◽  
Content Type ◽  
Privacy Concerns ◽  
Positive Effects ◽  
Willingness To Disclose

Purpose Customer privacy and security are major concerns. Online firms worldwide collect customer data for various reasons. This study aims to investigate factors that motivate and hinder a customer’s willingness to disclose personal information (WTD) to online firms on e-commerce websites. Design/methodology/approach Based on an extensive literature review, three sets of factors have been identified. These sets of factors are privacy concern, perceived disclosure benefits and privacy assurances. It is hypothesized that privacy concerns negatively affect the disclosure of personal information, while the perceived benefits of disclosure have positive effects. Privacy assurances would positively affect information disclosure and attenuate the negative effect of privacy concerns on the disclosure of personal information. The authors gathered data from 253 online customers in Saudi Arabia. Findings The results indicate that perceived disclosure benefits and privacy concerns have a significant positive and negative relationship, respectively, with WTD online. Privacy assurances had neither a direct nor a moderating effect on information disclosure. Research limitations/implications The findings will inform online firms about the factors that prevent or motivate customers to disclose personal information. Originality/value The effect of privacy concerns and benefits on personal information disclosure are not fully understood in Saudi Arabia. This study reveals more insights into the specific factors that make online customers reluctant or motivated to disclose their personal information.

scholarly journals Impacts of Trust in Government and Privacy Risk Concern on Willingness to Provide Personal Information in Saudi Arabia

2020 ◽  
Vol 6 (2) ◽  
pp. 7-18
Author(s):  
Alharbi Nesreen Nasser A. ◽  
Yanhui Li
Keyword(s):  
Information Disclosure ◽  
Negative Impact ◽  
Positive Impact ◽  
Personal Information ◽  
Personal Data ◽  
Arabic Language ◽  
Trust In Government ◽  
Privacy Risk ◽  
Online Questionnaire ◽  
Willingness To Disclose

The current study followed a quantitative research design to determine the significance of the relationships presented in the research model. The relationships between Privacy risk concerns, benefit to disclose, trust, and willingness to provide personal information has been tested using SPSS. An online questionnaire in Arabic language was used collect data by distributing survey link via WhatsApp, Twitter, Snapchat, Facebook and Instagram. The sample consists out of 268 respondents. The results of the study indicate that trust has a positive impact on the privacy disclosure revenue whereas privacy risk concerns have a negative impact on the benefits of privacy disclosure. Also the privacy disclosure revenue has a positive impact on the willingness to disclose personal information. Users will increase the quantity and quality of information disclosure when the perceived benefit of personal information disclosure is high. The study also suggests that trust has a positive impact on the willingness to disclose personal information, and the user’s degree of trust in government protection policies and information environment will directly disclose the user’s information. Finally, privacy risk concerns have a negative impact on the willingness to disclose personal information, reduce the user’s perception of the risk of the policy environment and technical environment, and will increase the willingness of users to disclose personal information. Keeping the above points in consideration the Saudi government to keep their aims high towards strong legislations regarding personal data sharing, privacy right and security of the data so that the trust of citizens can be gained towards e-governance.

“I’m not a kid anymore!” Towards a teen-centric approach of online privacy management

MedienJournal ◽  
2020 ◽  
Vol 44 (1) ◽  
pp. 41-54
Author(s):  
Isabell Koinig
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Present Article ◽  
Information Disclosure ◽  
Online Privacy ◽  
Privacy Management ◽  
Theoretical Contribution ◽  
Social Media Networks ◽  
Individual Privacy ◽  
Willingness To Disclose

The youth constitutes the largest user base of social media networks. While this generation has grown up in a digitally immersed environment, they are still not immune to the dangers the online space bears. Hence, maintaining their privacy is paramount. The present article presents a theoretical contribution, that is based on a review of relevant articles. It sets out to investigate the importance adolescents attribute to online privacy, which is likely to influence their willingness to disclose data. In line with a “new privacy paradox”, information disclosure is seen as unavoidable, given the centrality of social networks to adolescents’ lives. This goes hand in hand with individual privacy management. As individuals often lack knowledge as to how to protect their privacy, it is essential to educate the youth about their possibilities, equipping them with agency and self-responsibilization. This corresponds with a teen-centric approach to privacy as proposed by the TOSS framework.

“I’m not a kid anymore!” Towards a teen-centric approach of online privacy management

MedienJournal ◽  
2020 ◽  
Vol 44 (1) ◽  
pp. 41-54
Author(s):  
Isabell Koinig
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Present Article ◽  
Information Disclosure ◽  
Online Privacy ◽  
Privacy Management ◽  
Theoretical Contribution ◽  
Social Media Networks ◽  
Individual Privacy ◽  
Willingness To Disclose

The youth constitutes the largest user base of social media networks. While this generation has grown up in a digitally immersed environment, they are still not immune to the dangers the online space bears. Hence, maintaining their privacy is paramount. The present article presents a theoretical contribution, that is based on a review of relevant articles. It sets out to investigate the importance adolescents attribute to online privacy, which is likely to influence their willingness to disclose data. In line with a “new privacy paradox”, information disclosure is seen as unavoidable, given the centrality of social networks to adolescents’ lives. This goes hand in hand with individual privacy management. As individuals often lack knowledge as to how to protect their privacy, it is essential to educate the youth about their possibilities, equipping them with agency and self-responsibilization. This corresponds with a teen-centric approach to privacy as proposed by the TOSS framework.

Online Social Networks: Why We Disclose

2010 ◽  
Vol 25 (2) ◽  
pp. 109-125 ◽  
Author(s):  
Hanna Krasnova ◽  
Sarah Spiekermann ◽  
Ksenia Koroleva ◽  
Thomas Hildebrand
Keyword(s):  
Social Networks ◽  
Online Social Networks ◽  
Information Disclosure ◽  
Structural Equation ◽  
Personal Information ◽  
Equation Model ◽  
Self Disclosure ◽  
Network Provider ◽  
Privacy Calculus ◽  
Privacy Risks

On online social networks such as Facebook, massive self-disclosure by users has attracted the attention of Industry players and policymakers worldwide. Despite the Impressive scope of this phenomenon, very little Is understood about what motivates users to disclose personal Information. Integrating focus group results Into a theoretical privacy calculus framework, we develop and empirically test a Structural Equation Model of self-disclosure with 259 subjects. We find that users are primarily motivated to disclose Information because of the convenience of maintaining and developing relationships and platform enjoyment. Countervailing these benefits, privacy risks represent a critical barrier to information disclosure. However, users’ perception of risk can be mitigated by their trust in the network provider and availability of control options. Based on these findings, we offer recommendations for network providers.

The Role of Traumatic Childhood Experiences in Predicting a Disposition to Risk-Taking and Aggression in Turkish University Students

2017 ◽  
Vol 35 (9-10) ◽  
pp. 1998-2011 ◽  
Author(s):  
Hatice Odacı ◽  
Çiğdem Berber Çelik
Keyword(s):  
University Students ◽  
Risk Taking ◽  
Emotional Abuse ◽  
Personal Information ◽  
Traumatic Experiences ◽  
Emotional Neglect ◽  
Childhood Trauma Questionnaire ◽  
Childhood Experiences ◽  
Adolescent Risk ◽  
And Gender

The purpose of this research was to determine whether or not traumatic childhood experiences in childhood predict a disposition to risk-taking and aggression among university students. The participants consisted of 851 students: 477 (56.1%) females and 374 (43.9%) males attending various faculties at the Karadeniz Technical University in Turkey. The Childhood Trauma Questionnaire, Adolescent Risk-Taking Scale, Aggression Questionnaire, and Personal Information Form were used for data collection. The analysis results revealed a positive correlation between traumatic experiences (physical, sexual, emotional maltreatment, and emotional neglect) and risk-taking and aggression. Physical and sexual abuse and gender are significant predictors of risk-taking. Physical abuse and gender are some of the predictors of aggression. Another finding from the study is that physical and emotional abuse and emotional neglect vary by gender. This study concludes that exposure to traumatic experiences in childhood prepares the foundation for negative behaviors in adulthood.

Achieving a Balance Between Privacy Protection and Data Collection: A Field Experimental Examination of a Theory-Driven Information Technology Solution

2021 ◽  
Author(s):  
Bailing Liu ◽  
Paul A. Pavlou ◽  
Xiufeng Cheng
Keyword(s):  
Information Technology ◽  
Data Collection ◽  
Customer Service ◽  
Privacy Protection ◽  
Information Disclosure ◽  
Personal Information ◽  
Privacy Policy ◽  
Trade Off ◽  
Policy Application ◽  
Mobile Banking Applications

Companies face a trade-off between creating stronger privacy protection policies for consumers and employing more sophisticated data collection methods. Justice-driven privacy protection outlines a method to manage this trade-off. We built on the theoretical lens of justice theory to integrate justice provision with two key privacy protection features, negotiation and active-recommendation, and proposed an information technology (IT) solution to balance the trade-off between privacy protection and consumer data collection. In the context of mobile banking applications, we prototyped a theory-driven IT solution, referred to as negotiation, active-recommendation privacy policy application, which enables customer service agents to interact with and actively recommend personalized privacy policies to consumers. We benchmarked our solution through a field experiment relative to two conventional applications: an online privacy statement and a privacy policy with only a simple negotiation feature. The results showed that the proposed IT solution improved consumers’ perceived procedural justice, interactive justice, and distributive justice and increased their psychological comfort in using our application design and in turn reduced their privacy concerns, enhanced their privacy awareness, and increased their information disclosure intentions and actual disclosure behavior in practice. Our proposed design can provide consumers better privacy protection while ensuring that consumers voluntarily disclose personal information desirable for companies.

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