scholarly journals PELAYANAN PUBLIK MELALUI ELECTRONIC GOVERNMENT: UPAYA MEMINIMALISIR PRAKTEK MALADMINISTRASI DALAM MENINGKATAN PUBLIC SERVICE

SASI ◽  
2011 ◽  
Vol 17 (3) ◽  
pp. 21 ◽  
Author(s):  
Erick S Holle

Direct contact in the provision of services provide great opportunities happening maladministration practice (failure to provide service). Therefore, it needs an effort to minimize or even eliminate the practice maladministration by utilizing information and communication technology (ICT) in the frame of electronic-government to service delivery, so that direct contact between service providers and service users no longer occur. In Indonesia, the opportunity for that already exist with the issuance of Presidential Instruction No. 3 of 2003 on National Policy and Strategy Development of electronic-Government (electronic- Government framework), with the aim of supporting the change to democratic governance, facilitating communication between central and local governments, ensure the implementation of the principles of good governance, and facilitating the transformation towards an information society.

2014 ◽  
Vol 10 (1) ◽  
pp. 36
Author(s):  
Fahmi Alusi ◽  
Dana Indra Sensuse

Abstrak People's presures for establishing good governance motivate the government to be able quickly determine a right strategy to accelerate achievement of the government goals. One of strategies implemented in government is developing e-government, as stated in the Presidential Instruction No. 3 of 2003 on National Policy and Strategy Development of e-government. A framework used to measure level of development and implementation of e-government in Indonesian government institutions is PeGI (The ranking of e-government of Indonesia). To be able perform the implementation and development of e-government in a timely and effectively, it needs some strategies. This research aims to devise an e-government development strategy based on the PeGI framework by doing a case study on the National Institute of Aeronautics and Space (LAPAN). The methodology used is descriptive qualitative with data collection methods including document analysis, observations, and focus group discussion (FGD). Based on the analysis, it is found that the level of e-government implementation in LAPAN today is 1.88 while the level of e-government implementation expected is 3.18. Finally, this study described the strategies in LAPAN to reach the level of implementation of e-government as expected.


2021 ◽  
Vol 3 (2) ◽  
pp. 269-279
Author(s):  
Prabal Barua ◽  
◽  
Abhijit Mitra ◽  
Saeid Eslamian ◽  
◽  
...  

Although Bangladesh’s immense steps in preparing the disaster management policies following the values of good governance issue, the quantity to which these policies have productively been executing at the local level remnants mostly unknown. The objectives of this investigation were dual: firstly, to inspect the roles and efficiency of the local-level governance and disaster management organization, and lastly, to recognize the obstacles to the execution of national the policies and Disaster-Risk-Reduction guidelines at the local community level. The authors applied qualitative research and case Study approach, using techniques from the Participatory Rural Appraisal toolbox to collect data from local community members as well as government and NGO officials. From the finding of the study, it was revealed that interactive disaster governance, decentralization of disaster management, and compliance by local-level institutions with good governance principles and national policy guidelines can be extremely effective in reducing disaster-loss and damages. According to coastal community members, the local governments have generally failed to uphold good governance principles, and triangulated data confirm that the region at large suffers from rampant corruption, political favoritism, lack of transparency and accountability and minimal inclusion of local inhabitants in decision-making – all of which have severely impeded the successful implementation of national disaster-management policies. This study contributes to these research gaps, with identification of further research agenda in these areas. The paper deals with International Sendai Framework that called for enhancement of local level community resilience to disasters. Thus, it contributes to numerous policy and practice areas relating to good disaster governance. The study identified the specific manifestations of these failures in coastal communities in Bangladesh. These results underscore the vital need to address the wide gap between national DRR goals and the on-the-ground realities of policy implementation to successfully enhance the country’s resilience to climate change-induced disasters.


Author(s):  
Avelino Mondlane ◽  
Karin Hasson ◽  
Oliver Popov

Strategic planning is a decisive process toward sustainable development for any organization. Mozambique has developed many tools toward good governance, among which Poverty Alleviation Strategy Paper (PARPA) is an umbrella. PARPA includes different key decisive segments of society, particularly the Information and Communication Technologies (ICTs) as the pool for development. This chapter investigates to what extent e-Governance, particularly the development of strategies based on ICTs, can contribute to minimize the impact of floods at local governments by addressing best practice and decision-making process. The authors address backcasting methodology as an approach to consider in a participatory strategic planning for long-term decision-making processes. They use Chókwe District as a showcase where e-governance has an impact in mitigating and preventing the impact of floods.


2019 ◽  
pp. 1678-1685
Author(s):  
R. W. Kisusu ◽  
D. M. Bahati ◽  
G. R. Kisusu

This chapter presents the importance of developing rural areas with an emphasis on good governance and poverty alleviation through the use of electronic government in Tanzania. With such concern, the authors show that rural areas are as significant as the economy of most of the developing countries, including Tanzania. As such, putting sufficient efforts on rural development is unavoidable for rapid development. Further, the authors note how Tanzania improves its rural areas through the use of e-government, but efforts are constrained by the existence of poor Information Communication Technology service providers, ineffective policy, and unreliability of rural electricity. In order to address such shortfalls, the authors propose several solutions that could motivate the increase in the use of rural e-government and revise rural development policy.


Author(s):  
María Isabel Huerta-Carvajal ◽  
Luis Felipe Luna-Reyes

Local governments around the world are becoming aware of the importance of identifying and marketing their local assets to promote economic competitiveness. Information and Communication Technologies (ICT) have proven useful in supporting marketing activities in the private sector, but there is still little exploration on their use in the public sector. However, ICT effectiveness is constrained by institutional arrangements and the coordination of the marketing efforts with other government processes such as urban planning and strategy development. The purpose of this chapter is to discuss the strategic scaffolding for ICT as a key component of a city’s marketing strategy using as an example the city of Puebla in Mexico. Although city marketing efforts and ICT use are still at its initial stages in the city, lessons from current efforts in Puebla are related to the key role of stakeholder networks, ICT interoperability, Geographic Information Systems, and government program continuity.


Author(s):  
Gaurav Mishra

It has been established in literature that “good governance” has major implications for poverty reduction, equity, empowerment, and quality of life. Information and Communication Technology (ICT) is seen as potentially very influential for the cause of good governance. E-governance is seen as means to achieve tenets of “good governance”. E-governance addresses core components of good governance by seeking to improve efficiency and effectiveness of government, relationships with communities, businesses, citizens, and NGO/civil societies for better provision of services, accountability, transparency, and social development. In the beginning sections of the chapter, ideologies behind good governance are discussed because e-government initiatives are presumably embedded in the “good governance” thinking in development. The chapter also focuses on the relevance of e-governance as a means to achieve “good governance.” In rural areas e-governance services are mostly provided through telecentres; hence, the chapter also discusses the role and issues related to telecentres for e-governance service delivery.


2020 ◽  
pp. 1037-1048
Author(s):  
Leocadia Díaz Romero

Social media, if correctly used, enhance cultural, political, economic and social engagement. They also represent key communications tools for administrators to highlight the principles of openness and transparency. Nowadays Local Governments have as well a social media presence. The following contribution casts light on contemporary forms of democracy, deepening on concepts such as E-Government and E-Democracy. The paper describes as well how the use of Information and Communication Technologies (ICTs) and Social Media can benefit governance, and promote good governance, focusing on some experiences launched at the local and municipal level. Finally, it offers an empirical approach of the use of ICTs by the Office of the Mayor of New York City, Bill de Blasio.


2019 ◽  
Vol 11 (1) ◽  
pp. 20-28
Author(s):  
Buhori Muslim

Abstract The development of e-government is a long program planned by the Indonesian Government to be contained in Presidential Instruction number 3 of 2003 concerning national policies and strategies for e-government development, this is intended to realize or implement a bureaucracy that is reliable, professional, productive in excellent service to the community the purpose of implementing good governance, it must also be carried out by local governments such as the City of Pagar Alam, to achieve this desire management systems and work processes must be developed or utilized using Information and Communication Technology (ICT) facilities as needed, in this case Information Technology is the foundation the main support is that later all information systems will be able to provide services for the needs, for this expectation needs to be made good infrastructure planning, in this study used the TOGAF framework (The open group architecture framework) as a framework that there is a reference to the design of the information technology infrastructure of the Pagar Alam City Government, the results are: (a). 28 candidates were proposed to be developed, (b). It was concluded that the connection to each SKPD must be connected to fiber optic fiber using Metro-LAN or Metro-MAN, (c). Obtained the latest concepts and online community service systems, (d). From the analysis, it is known that the application and technology gaps must be repaired or replaced, which ones need to be maintained or integrated using the appropriate system.


2011 ◽  
pp. 842-862 ◽  
Author(s):  
María Isabel Huerta-Carvajal ◽  
Luis Felipe Luna-Reyes

Local governments around the world are becoming aware of the importance of identifying and marketing their local assets to promote economic competitiveness. Information and Communication Technologies (ICT) have proven useful in supporting marketing activities in the private sector, but there is still little exploration on their use in the public sector. However, ICT effectiveness is constrained by institutional arrangements and the coordination of the marketing efforts with other government processes such as urban planning and strategy development. The purpose of this chapter is to discuss the strategic scaffolding for ICT as a key component of a city’s marketing strategy using as an example the city of Puebla in Mexico. Although city marketing efforts and ICT use are still at its initial stages in the city, lessons from current efforts in Puebla are related to the key role of stakeholder networks, ICT interoperability, Geographic Information Systems, and government program continuity.


Author(s):  
R. W. Kisusu ◽  
D. M. Bahati ◽  
G. R. Kisusu

This chapter presents the importance of developing rural areas with an emphasis on good governance and poverty alleviation through the use of electronic government in Tanzania. With such concern, the authors show that rural areas are as significant as the economy of most of the developing countries, including Tanzania. As such, putting sufficient efforts on rural development is unavoidable for rapid development. Further, the authors note how Tanzania improves its rural areas through the use of e-government, but efforts are constrained by the existence of poor Information Communication Technology service providers, ineffective policy, and unreliability of rural electricity. In order to address such shortfalls, the authors propose several solutions that could motivate the increase in the use of rural e-government and revise rural development policy.


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