scholarly journals Retrospective Experiential Learning Theory and its Impact on Countering Social Exclusion in Ecotourism

2020 ◽  
pp. 18-23
Author(s):  
Mathew C.D. ◽  
P. S. Aithal
Keyword(s):  
Experiential Learning ◽  
Service Quality ◽  
Social Exclusion ◽  
Experiential Learning Theory ◽  
Excellent Service ◽  
New Ideas ◽  
Learning Test ◽  
Tourism Services ◽  
The Impact ◽  
Tourist Guides

Retrospective Experiential Learning (REL) is an instrument for regularising and normalising the guiding experience of the guides. Ultimately it results in routinising the very rare excellent service that happened earlier. In this paper, the Retrospective Experiential Learning test is carried out at Thenmala and PTR concerning Client Associations Management. Guides have been asked to reminisce their good experiences in connection with tourism services. REL has contributed towards enhanced service quality. The empirical study shows that REL can produce results. It has been found that concentrated REL strategy is not applicable to the two destinations. Here, the tourists who are assessed in connection with implementing new ideas told that they would prefer intuitive, imaginative, creative, participative, and idea generating environment to enjoy ecotourism with local tourist guides rather than a rigid bureaucratic environment. The paper focuses on the impact of REL on service quality in ecotourism sector. The discussions are directed towards improving service quality and its impact on social exclusion.

scholarly journals Experiential learning and critical reflection as a tool for transfer of business knowledge: an empirical case study of a start-up simulation intervention for nascent entrepreneurs

2013 ◽  
Vol 10 (3) ◽  
pp. 330-347 ◽  
Author(s):  
Ingrid Le Roux ◽  
Barnard Steyn
Keyword(s):  
Experiential Learning ◽  
Critical Reflection ◽  
Empirical Support ◽  
Nascent Entrepreneurs ◽  
Experiential Learning Theory ◽  
Start Up ◽  
Marketing Operations ◽  
The Impact ◽  
The Relationship

This paper investigates the impact of venture start-up simulation on participants’ learning; it is concerned specifically with the relationship between experiential learning theory and critical reflection within venture start-up simulation. This was carried out in empirical investigation of a simulation training game used to train entrepreneurs in a formal setting. The findings show significant improvement in their knowledge of finance, marketing operations and information use. Participants reported increased skills and intended behavioural changes in their own ventures. Finally, there was empirical support for the fact that critical reflection during experiential learning can greatly improve the standard of learning and has an immediate effect on  participants’ behaviour.

scholarly journals The impact of experiential learning on Environmental Education during a Moroccan summer university

2021 ◽  
Vol 234 ◽  
pp. 00031
Author(s):  
Malak Bouhazzama ◽  
Said Mssassi
Keyword(s):  
Experiential Learning ◽  
Environmental Education ◽  
Qualitative Data ◽  
Original Learning ◽  
Learning Opportunities ◽  
Theory And Practice ◽  
Experiential Learning Theory ◽  
Great Capacity ◽  
Global Vision ◽  
The Impact

In this study, the goal is to explore the impact of Experiential Learning Theory (ELT) and different experiential approaches on learning about sustainable development in environmental experiential learning education. Teachers were involved in participation with students to enhance their understanding of the importance of environment, developing their aptitude to combine theory and practice, also expanding their global vision. In order to accomplish this project with original learning opportunities, qualitative data of thirty participators was collected and revealed important issues in terms of pedagogical methodology in applying this theory. Overall, this paper shows the great capacity of learners to identify their styles and modes of learning and to expand them in all disciplines and fields even in their personal usual or professional life in the future and proposes global innovations in Moroccan environmental education.

scholarly journals DEVELOPMENT OF A CHILDREN ENTREPRENEURIAL SCIENCE THINKING TEST FOR STEM EDUCATION

2021 ◽  
Vol 20 (4) ◽  
pp. 528-545
Author(s):  
Jamilah Ahmad ◽  
Nyet Moi Siew
Keyword(s):  
Experiential Learning ◽  
Stem Education ◽  
Learning Theory ◽  
Fifth Graders ◽  
Reliability And Validity ◽  
Measurement Model ◽  
Primary School Children ◽  
Experiential Learning Theory ◽  
Validity And Reliability ◽  
New Ideas

There are limited research studies about the development of test instrument to assess the level of entrepreneurial thinking among children in STEM education. The purpose of this research was to develop an Entrepreneurial Science Thinking Test (ESTT) for primary school children in STEM Education and evaluate its validity and reliability. The ESTT was developed using experiential learning theory which comprised of five constructs, namely Observation, New Ideas, Innovation, Creativity, and Value. The ESTT consisted of ten open-ended question items that require children to answer questions in statements and draw sketches of ideas. The evaluation was conducted to determine the reliability and validity of ESTT which involved five subject matter experts and 166 11-year-old fifth graders from five urban schools in Sabah, Malaysia. The data obtained from fifth graders were computed using WINSTEPS software version 3.73 and analysed using the Rasch measurement model. The results indicated a high acceptable content validity and construct validity, high internal consistency, and excellent item reliability and item separation. Through item fit analysis, all items were retained. The finding established the reliability and validity of the ESTT and would therefore represent a valid and highly reliable instrument for measuring entrepreneurial science thinking among fifth graders in STEM Education. Keywords: experiential learning theory, science entrepreneurial thinking, validity and reliability, STEM education

scholarly journals VISUAL EXPERIENTIAL IN DIGITAL DOCUMENTATION FOR RURAL TOURISM PROMOTION OF BA’KELALAN, SARAWAK

2021 ◽  
Vol 4 (1) ◽  
pp. 14-27
Author(s):  
Doris Maying ◽  
Yakup Mohd Rafee ◽  
Mohd Affendi Azizan ◽  
Awangko' Hamdan Awang Arshad ◽  
Mohamad Zamhari Abol Hassan
Keyword(s):  
Rural Tourism ◽  
Document Preparation ◽  
Experiential Learning Theory ◽  
Research Information ◽  
Artistic Value ◽  
Tourism Sector ◽  
New Ideas ◽  
Digital Document ◽  
Digital Documentation ◽  
The Impact

This paper aims to share some research information based on the visual experiences during the field trip to Ba’Kelalan, Sarawak. Ba’Kelalan is a traditional village of the Lun Bawang community and is well-known as an eco-tourism area in Sarawak. All the experiences were documented using the digital documentation tools and have been recorded with reference to the formalistic artistic methods; in ensuring the visual effects have the best quality and high artistic value. The results will be discussed based on the implemented process and the impact of digital document preparation through experiential learning theory. Next, this article will provide new ideas and visual insights that can help data enhancement, especially in the promotion of the rural tourism sector.

scholarly journals Using SERVQUAL to Assess the Customer Satisfaction Level: A Study of an Urban Cooperative Bank

2016 ◽  
Vol 2 (1) ◽  
pp. 57
Author(s):  
Seema Sharma
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Service Industry ◽  
Satisfaction Level ◽  
Perceived Service Quality ◽  
Customer Perceptions ◽  
Body Of Knowledge ◽  
Excellent Service ◽  
The Impact

<p><em>The SERVQUAL instrument was developed in 1988 by Zeithaml, Parasuraman and Berry as a multi-item scale developed to assess customer perceptions of service quality in service industry. Customers judge service quality as low or high depending upon whether the service performance meets their expectation or not. The purpose of this research is to determine the impact of service quality of an urban cooperative bank on its customers and to throw light on the satisfaction level of the customers, so that the managers in the organization can improve the quality of the services rendered. Using SERVQUAL tool, five service quality dimensions using two segments in the form of a questionnaire consisting of 22 questions each have been used for the customers. The result shows that the overall perception of the quality of service provided by the bank under study is within the acceptable limit for the five aspects of service quality measured. Nevertheless, difference between the expectation of excellent service quality and perceived service quality throws light on the need for improvement by bridging the customer service gaps in certain areas of service delivery by the bank. Thus the research intends to add to the limited body of knowledge pertaining to the service quality of the bank under study.</em></p>

E-Satisfaction and E-Loyalty

2020 ◽  
pp. 107-127
Author(s):  
Gyaneshwar Singh Kushwaha ◽  
Mukesh Kaushal
Keyword(s):  
Literature Review ◽  
Service Quality ◽  
Conceptual Model ◽  
Online Shopping ◽  
Quality Aspects ◽  
Excellent Service ◽  
Indian Consumers ◽  
The Impact

The aim of this study is to examine the effect of most important factors of online shopping such as brand, price, and service quality on consumer's e-satisfaction and e-loyalty comparatively. It is for understanding the better online shopping in the Indian e-commerce context. The paper uses thorough literature review of closely related articles to analyze and confirm the conceptual model proposed in the research. The results indicate that Indian consumers are still price sensitive and influenced by branded products and excellent service quality while online shopping. However, service quality directly as well as positively affects both e-satisfaction and e-loyalty. The paper is different of its kind to discuss comparatively to the impact of brand, price and service quality on Indian customer e-satisfaction and e-loyalty. The study shows that the service quality aspects of online shopping websites need to be strengthened to motivate consumers to buy online.

E-Satisfaction and E-Loyalty

2016 ◽  
Vol 6 (4) ◽  
pp. 36-53 ◽  
Author(s):  
Gyaneshwar Singh Kushwaha ◽  
Mukesh Kaushal
Keyword(s):  
Literature Review ◽  
Service Quality ◽  
Conceptual Model ◽  
Online Shopping ◽  
Quality Aspects ◽  
Excellent Service ◽  
Indian Consumers ◽  
The Impact

The aim of this study is to examine the effect of most important factors of online shopping such as brand, price, and service quality on consumer's e-satisfaction and e-loyalty comparatively. It is for understanding the better online shopping in the Indian e-commerce context. The paper uses thorough literature review of closely related articles to analyze and confirm the conceptual model proposed in the research. The results indicate that Indian consumers are still price sensitive and influenced by branded products and excellent service quality while online shopping. However, service quality directly as well as positively affects both e-satisfaction and e-loyalty. The paper is different of its kind to discuss comparatively to the impact of brand, price and service quality on Indian customer e-satisfaction and e-loyalty. The study shows that the service quality aspects of online shopping websites need to be strengthened to motivate consumers to buy online.

How technical and functional service quality drive consumer happiness

2014 ◽  
Vol 25 (1) ◽  
pp. 30-48 ◽  
Author(s):  
Arne De Keyser ◽  
Bart Lariviere
Keyword(s):  
Service Quality ◽  
Empirical Studies ◽  
Service Research ◽  
Content Type ◽  
Financial Measures ◽  
Excellent Service ◽  
The Impact ◽  
Moderating Role ◽  
Practical Implications

Purpose – This study aims to investigate the impact of technical (i.e. what is delivered) and functional (i.e. how is it delivered) service quality on consumer happiness in a multichannel environment. In so doing, this study responds to increasing calls from academics (e.g. transformative service research movement) and practitioners to move beyond pure financial measures when deciding how to manage businesses. Design/methodology/approach – With a sample of 809 customers of a medium-sized Belgian mail order firm, within-class regression models tested for the moderating role of channel usage. Findings – Both technical and functional service quality have positive impacts on consumer happiness. However, depending on the channel(s) used, the quality dimension that has the greatest impact on consumer happiness differs. Practical implications – The findings offer managers insights on how they can create and cultivate consumer happiness by delivering excellent service quality. This study stresses the importance of looking beyond purely financial measures to manage firms, and as such deliver value to consumers, the firm itself and society at large. Originality/value – This study advances transformative service research by being one of the few empirical studies relating service quality to consumer happiness in today's multichannel environment.

The Mental Health and Social Exclusion European Network

2000 ◽  
Vol 5 (3) ◽  
pp. 245-251 ◽  
Author(s):  
Luigi Leonori ◽  
Manuel Muñoz ◽  
Carmelo Vázquez ◽  
José J. Vázquez ◽  
Mary Fe Bravo ◽  
...  
Keyword(s):  
Mental Health ◽  
European Union ◽  
Social Exclusion ◽  
Mentally Ill ◽  
Outcome Evaluation ◽  
World Federation ◽  
The European Union ◽  
Capital Cities ◽  
Homeless Mentally Ill ◽  
The Impact

This report concerns the activities developed by the Mental Health and Social Exclusion (MHSE) Network, an initiative supported by the Mental Health Europe (World Federation of Mental Health). We report some data from the preliminary survey done in five capital cities of the European Union (Madrid, Copenhagen, Brussels, Lisbon, and Rome). The main aim of this survey was to investigate, from a mostly qualitative point of view, the causal and supportive factors implicated in the situation of the homeless mentally ill in Europe. The results point out the familial and childhood roots of homelessness, the perceived causes of the situation, the relationships with the support services, and the expectations of future of the homeless mentally ill. The analysis of results has helped to identify the different variables implicated in the social rupture process that influences homelessness in major European cities. The results were used as the basis for the design of a more ambitious current research project about the impact of the medical and psychosocial interventions in the homeless. This project is being developed in 10 capital cities of the European Union with a focus on the program and outcome evaluation of the health and psychosocial services for the disadvantaged.

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