Machine Learning and Artificial Intelligence in Marketing Applications During COVID-19 Pandemic
Since the outbreak of the novel SARS-CoV-2, machine learning and artificial intelligence (ML/AI) have become the powerful marketing tools to mitigate economic activities during COVID-19 pandemic. The goal of ML/AI technology is to provide data and insights so that brands can understand what’s working and what’s not. This will help marketers understand and anticipate what sort of communications work and how to deliver them. Therefore, these are such promising methods employed by various marketing providers. AI uses machine learning to adapt and make changes which impact marketing in real time. The exact impact of events such as the COVID-19 pandemic is hard to predict, but AI will help us track and anticipate these circumstances, as well as provide us with the data needed to proceed. This chapter deals with recent studies that use such advanced technology to increase researchers from different perspectives, address problems and challenges by using such an algorithm to assist marketing experts in real-world issues. This chapter also discusses suggestions conveying researchers on ML/AI-based model design, marketing experts, and policymakers on few errors encountered in the current situation while tackling the current pandemic.