scholarly journals Model Evaluasi Dosen Metodologi Ekonomi Islam Oleh Mahasiswa Selama Pandemi Covid 19

2021 ◽  
Vol 2 (2) ◽  
pp. 109-120
Author(s):  
Muizzudin Udin
Keyword(s):  
Service Quality ◽  
Quantitative Research ◽  
Online Course ◽  
Educational Service ◽  
Quality Dimension ◽  
Student Expectation

The research is aimed at evaluating the lecturer performance in teaching the methodology of Islamic economics based on the students’ observation during the online course as the effect of COVID 19. The measurement of the performance refers to the concept of satisfaction related to the educational service by comparing the performance to the expectation adopted from Parasunaman’s five quality dimension: tangible, reliability, responsiveness, assurance, and empathy. The data is collected from the questionnaire. The descriptive quantitative research is used to map the strengths and weaknesses in four classifications: first, what aspects a lecturer should prioritize because the lecturer performance is low and the student expectation is high; second, what aspects a lecturer should maintain because the lecturer performance is in line with the student expectation; third, what aspects a lecturer should maintain but think again about weighting them because the lecturer performance is low and the student expectation is also low; fourth, what aspects a lecturer should reduce their emphasis because the lecturer performance is high but the student expectation is low. The result shows that with the four classification the lecturer performance related to the service quality can be managed well.

scholarly journals Analisis Pengaruh Dimensi Kualitas Jasa terhadap Kepuasan Nasabah Bank Mandiri KCP Mojosari Kabupaten Mojokerto

2018 ◽  
Vol 1 (2) ◽  
pp. 39-48
Author(s):  
Rachmad Sholeh
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Regression ◽  
Quantitative Research ◽  
Direct Evidence ◽  
Validity And Reliability ◽  
Independent Variables ◽  
Quality Dimension ◽  
Dependent Variables ◽  
Multiple Correlation Analysis

This study aims to analyze the Influence of Service Quality Dimension on Customer Satisfaction of Bank Mandiri KCP Mojosari Mojokerto Regency. This type of research is quantitative research. The variables of this study consist of independent variables, namely the Influence of Service Quality Dimension which includes: Tangible/Direct Evidence (X1), Reliability/X2, Responsiveness (X3), Assurance/X2, Emphaty/Empati (X5) and the dependent variable of Customer Satisfaction (Y). Population in this research is segmentation of consumer group which become customer and do transaction at Bank Mandiri KCP Mojosari Mojokerto regency, hence this research only use a number of respondents selected as sample counted 100 responden. The sampling method used is accidental sampling. Sampling is done when the respondent transacts at Bank Mandiri KCP Mojosari Mojokerto regency. Data collection was done by using questionnaire that has been tested for its validity and reliability. Hypothesis testing is done by using multiple correlation analysis tools and multiple regression. For testing of the hypotheses proposed, it can be interpreted the influence between independent variables with dependent variables. From the results of multiple regression testing it can be seen that the independent variables are Tangible/Direct Evidence (X1), Reliability/Reliability (X2), Responsiveness/Responsiveness (X3), Assurance/Assurance (X4) and Emphaty/Empathy (X5) has a significant influence on Customer Satisfaction (Y) Bank Mandiri KCP Mojosari Mojokerto regency.

scholarly journals Analysis of Service Quality Dimension on Satisfaction Rate of Visitors of Kota Tua Jakarta

2018 ◽  
Vol 1 (1) ◽  
pp. 55
Author(s):  
Nana Trisnawati ◽  
Nur Idaman
Keyword(s):  
Service Quality ◽  
Quantitative Research ◽  
Cultural Tourism ◽  
Average Quality ◽  
Tourist Destinations ◽  
Visitor Satisfaction ◽  
Historical Museums ◽  
Quality Dimension ◽  
Quality Theory

Jakarta as the capital of Indonesia has a cultural tourism that became one of Jakarta's tourist icons, that is the Kota Tua. In Kota Tua district, visitors can see several historical museums as well as primordial buildings built in long centuries ago. As one of the tourist destinations, the manager of the Kota Tua must be able to provide qualified service in line with the expectations of the community. The purpose of this research is to analyze the dimensions of service quality to the satisfaction of Kota Tua visitors. The theory of quality used in this paper is the service quality theory of Parasuraman. This type of descriptive-quantitative research collects the prerequisite data by distributing questionnaires to 50 respondents as a sample. The data analysis is done by utilizing SERQUAL analysis. The outcomes of this study showed that the dimensions/attributes of visitor satisfaction to Kota Tua service are in quadrant I, II, and III with the most dimensions placed in quadrant II. This means that the average quality of Kota Tua service is in accordance with the expectations of visitors.

scholarly journals PENGARUH DIMENSI KUALITAS PELAYANAN JASA TERHADAP KEPUASAN DAN MINAT DATANG KEMBALI KONSUMEN PADA DEALER WIRA MEGAH TOYOTA PROFITAMAS PALANGKA RAYA

2019 ◽  
Vol 3 (1) ◽  
pp. 1-12
Author(s):  
Isra Misra ◽  
Arianto Arianto
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Path Analysis ◽  
Consumer Satisfaction ◽  
Quantitative Research ◽  
Sampling Method ◽  
Analysis Tool ◽  
Quality Dimension ◽  
Analysis Application

This research aims to see the Influence of Service Quality Dimension on Satisfaction and Consumers' Cause Back Against The Wira Megah Car Workshop Toyota Profitamas Palangka Raya Branch.This research is a quantitative research using descriptive quantitative approach. Analysis tool in this research is Smart PLS (Path Analysis) application. The research variables consist of Quality of Service (X), Consumer Satisfaction (Y1) and Come Back (Y2) as mediation variable. Samples use Accidental Sampling method as many as 100 samples from all customers of Toyota Workshop Palangka Raya.Result of research of service quality constructively can influence customer's satisfaction which have implication on intention come back in accordance with outer loading analysis result 0,867 (86,7%). Similarly, customer satisfaction variables have been able to explain and mediate quality of service variables with outer loading of 0.925 (92.5%). While for the intention variable comes back own value of outer loading equal to 0,922 (92,2%) The information indicate that statistically test service of new service to workshop is the highest indicator in describing variable of intention come back again.

Pengaruh Kualitas Pelayanan, Harga, dan Promosi Terhadap Kepuasan Pelanggan pada PT. Benua Trans Maju Bersama Cabang Medan

2021 ◽  
pp. 88-93
Author(s):  
Nurmaidah Ginting ◽  
Mila sari Br Ginting ◽  
, Ine Selvia Br Tarigan
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Influence ◽  
Quantitative Research ◽  
Analysis Model ◽  
Validity And Reliability ◽  
Normality Test ◽  
Sample Test

in this study is to find out how the influence of service quality, price and promotion on customer satisfaction with the aim of testing and analyzing the effect of service quality, price and promotion on customer satisfaction at PT. Benua Trans Maju Bersama Cabang Medan. The research was started in October 2020 – May 2021. In this study, the researcher used quantitative research techniques with the type of research being descriptive quantitative and the nature of the research was descriptive explanatory research. The population in this study were all customers has 223 customers. where validity and reliability were first tested in order to determine whether a questionnaire was valid or not, and researchers did it to 30 customers and the rest were 143 customers as a sample test. Then it is processed using the classical assumption test which includes: normality test, multicollinearity test, and heteroscedasticity test. The data analysis model in this study uses multiple regression analysis. The conclusion from the results of this study is that there is a service quality partially positive and significant effect on customer satisfaction. The price partially positive and significant effect on customer satisfaction. Promotion positive and significant effect on customer satisfaction Simultaneously the variables of service quality (X1), price (X2) and promotion (X3), there is a positive and significant influence on customer satisfaction (Y).

Factors affecting agricultural students’ loyalty: a study at Nong Lam University Ho Chi Minh City

2021 ◽  
Vol 66 (1) ◽  
pp. 78-87
Author(s):  
Viet Vo Van ◽  
Thu Le Anh
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Quantitative Research ◽  
Plant Protection ◽  
Animal Husbandry ◽  
Ho Chi Minh City ◽  
Research Approach ◽  
Factors Affecting ◽  
Agricultural Students ◽  
Students Satisfaction

This study was conducted with the objective of identifying the influence of service quality, university image on agricultural students’ satisfaction and loyalty. The quantitative research approach was applied. Data were collected using questionnaires with a sample size of 313 students who majored in Veterinary Medicine, Animal Husbandry, Agronomy and Plant Protection at Nong Lam University Ho Chi Minh City. The sample has been selected by convenient method. The research results show that agricultural students’ satisfactions and loyalty are affected by service quality and school image. In which, the school image has the stronger impact on student satisfaction and loyalty. From the findings, the researcher has made conclusions and some suggestions to contribute to improving student loyalty.

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