scholarly journals Exploring the Role of Trust in Mobile-Banking Use by Indonesian Customer Using Unified Theory of Acceptance and Usage Technology

2020 ◽  
Vol 11 (2) ◽  
pp. 51 ◽  
Author(s):  
Mohamad Saparudin ◽  
Agus Rahayu ◽  
Ratih Hurriyati ◽  
Mokh. Adib Sultan
Keyword(s):  
Social Influence ◽  
Study Data ◽  
Intention To Use ◽  
Mobile Banking ◽  
Performance Expectancy ◽  
Study Results ◽  
Effort Expectancy ◽  
Convenience Sampling ◽  
Technology Benefits

M-banking is an innovative digital application that provides convenience in transactions and this technology benefits both customers and banks. The purpose of this study is to examine the factors that influence the customer's intention to use m-banking and the role of trust in influencing the UTAUT construct. The UTAUT model that is expanded with trust variables is used in this study. Data was collected through an empirical study based survey of 243 participants in Jakarta, using convenience sampling. The study results show that there is a significant relationship between performance expectancy, effort expectancy, social influence and trust with behavioral intention. Moreover, trust significantly influence performance expectancy, effort expectancy, social influence. The findings theoretically are able to prove the factors that influence the customer's mobile banking adoption, where the effort expectancy factor is the factor that most influences the intention to use m-banking in Indonesia.

scholarly journals Investigating the Determinants of Students’ Intention to Use Business Simulation Games

2019 ◽  
Vol 58 (2) ◽  
pp. 433-458 ◽  
Author(s):  
Yu-Yin Wang ◽  
Yi-Shun Wang ◽  
Shi-En Jian
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Partial Least Square ◽  
Intention To Use ◽  
Business Simulation ◽  
Simulation Games ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
Facilitating Conditions ◽  
Behavioral Intention To Use

Business simulation games (BSGs) are educational tools that help students develop business management knowledge and skills. However, to date, relatively little research has investigated the factors that influence students’ BSG usage intention. Grounded on the extended unified theory of acceptance and use of technology, this study helped to fill this gap by exploring intention to use BSGs. Specifically, this study investigated the influence of performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, and price value on behavioral intention to use BSGs. Data collected from 141 useful respondents were tested against the research model using partial least square approach. The results of this study indicated that behavioral intention to use BSGs was influenced by facilitating conditions, hedonic motivation, and price value. Unexpectedly, performance expectancy, effort expectancy, and social influence were not predictive of students’ behavioral intention to use BSGs. These findings enhanced our understanding of students’ BSG usage behavior and provided several important theoretical and practical implications for the application of BSG in the context of business and management education.

Role of IT Culture in Learners' Acceptance of E-Learning

2019 ◽  
pp. 348-364
Author(s):  
James Wairimu ◽  
Susan Githua ◽  
Kenneth Kungu
Keyword(s):  
Higher Education ◽  
Social Influence ◽  
Intention To Use ◽  
Performance Expectancy ◽  
Learning Intention ◽  
E Learning ◽  
It Culture ◽  
Facilitating Conditions ◽  
Role Of It

This chapter sought to explore factors that influence e-learning adoption and use among students in higher education in Kenya. Based on UTAUT model, the study proposes that performance expectancy, effort expectancy, social influence, and facilitating conditions will influence intention to use e-learning. Additionally, the role of IT culture is explored. Performance expectancy, social influence, facilitating conditions, and IT culture were significant in predicting intention to use e-learning. Intention to use significantly predicted usage. Implications for higher education are discussed.

scholarly journals ANALISIS FAKTOR FAKTOR YANG MEMPENGARUHI MINAT PEMANFAATAN DAN PENGGUNAAN TEKNOLOGI PEMBAYARAN ELEKTRONIK BERGERAK DENGAN MENGGUNAKAN MODEL UTAUT. (STUDI KASUS PADA TEKNOLOGI M-DINAR PAYMENT SYSTEM)

2016 ◽  
Vol 1 (1) ◽  
pp. 50
Author(s):  
Wahyu Meiranto
Keyword(s):  
Information System ◽  
Regression Analysis ◽  
Social Influence ◽  
Electronic Mail ◽  
The Other ◽  
Intention To Use ◽  
Unified Theory ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy

The purpose of this research is to analyze factors that influence behaviour intention to use technology information system and use behaviour technology information system using UTAUT (unified theory of acceptance and use of technology). That factors are performance expectancy,effort expectancy, perceived of credibility, social influence, and facilitating condition and moderated by age, gender and experience. Sample of this research is investment using services community (M-Dinar) through internet. One hundred and twenty four respondents using M-Dinar had participated in this research. The collecting data used a questionnaire survey that posted at facebook and sent it via electronic-mail. Data were analyzed using a Moderated Regression Analysis (MRA). The result showed only social influence that effecting behaviour intention to use M-Dinar technology significant. The other factors aren’t have significant influence to behavoiur intention to use M-Dinar technology.

scholarly journals Analisis Faktor-Faktor UTAUT dan Trust Terhadap Behavioral Intention Pengguna BNI Mobile Banking Pada Pekerja Migran Indonesia

2021 ◽  
Vol 4 (2) ◽  
pp. 926-939
Author(s):  
Rita Rita ◽  
Mita Handra Fitria
Keyword(s):  
Social Influence ◽  
Migrant Workers ◽  
Behavioral Intention ◽  
Sampling Technique ◽  
Analysis Tool ◽  
Mobile Banking ◽  
Performance Expectancy ◽  
Gender And Age ◽  
Effort Expectancy ◽  
Facilitating Conditions

The purpose of this study is to analyze the UTAUT and Trust factors on the Behavioral Intention of BNI mobile banking users on Indonesian Migrant Workers. Performance expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, and Trust as independent variables, Behavioral intention as the dependent variable, and Gender and Age as moderators in this study. The sampling technique used in this study is a side probability as a sampling method. Where probability sampling in this study provides equal opportunities for each element in the population to be selected. Researchers used simple random sampling where the distribution of samples was carried out randomly within the population and each member had the same opportunity. Data collection was carried out by distributing survey questionnaires which were filled in by 100 Indonesian Migrant Workers' participants. The analysis tool used is Smart PLS 3.3.2. The results showed that Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, and Trust towards the Behavioral intention of BNI Mobile banking users to Indonesian Migrant Workers simultaneously. Meanwhile, partially there is an influence on the Facilitating conditions variable on the Behavioral intention of BNI Mobile banking users for Indonesian Migrant Workers, but there is no influence on Performance expectancy, Effort Expectancy, Social Influence, and Trust on the Behavioral intention of BNI Mobile banking users for Indonesian Migrant Workers. There is no influence of the Gender and Age variables in moderating the effect of the Facilitating conditions variable on the Behavioral intention of BNI Mobile banking users to Indonesian Migrant Workers.

Smartphone Alcohol Use Disorder Recovery Apps: an Survey of Behavioral Intention to Use using UTAUT (Preprint)

2021 ◽  
Author(s):  
Rijuta Menon ◽  
Julien Meyer ◽  
Pria Nippak ◽  
Housne Begum
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Alcohol Use Disorder ◽  
Survey Study ◽  
P Value ◽  
Intention To Use ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
Facilitating Conditions ◽  
Behavioral Intention To Use

BACKGROUND Alcohol Use Disorder (AUD) carries a huge health and economic cost to society. Effective interventions exist but numerous challenges limit their adoption, especially in a pandemic context. AUD recovery apps (AUDRA) have emerged as a potential complement to in-person interventions. They are easy to access and show promising results in terms of efficacy. However, they rely on individual adoption decision and remain underused. OBJECTIVE The aim of this survey study is to explore the beliefs that determine the intention to use AUDRA. METHODS We conducted a cross-sectional survey study of people suffering from AUD. We used the Unified Theory of Acceptance and Use of Technology, which predicts use and behavioral intention to use based on performance expectancy, effort expectancy, social influence and facilitating conditions. Participants were recruited directly from two sources: first, respondents at addiction treatment facilities in Ontario, Canada were contacted in person and filled a paper form; second, members from AUD recovery support groups on social media were contacted and invited to fill an online sruvey. The survey was conducted between October 2019 and June 2020. RESULTS The final sample was comprised of 159 participants (124 online and 35 paper based) self-identifying somewhat or very much with AUD. Most participants (85.5%) were aware of AUDRA and those participants scored higher on performance expectancy, effort expectancy and social influence. Overall, the model explains 35.4% of the variance in behavioral intention to use AUDRA and 11.1% of the variance in use. Social influence (p-value 0.314), especially for women (p-value 0.227) and effort expectancy (p value 0.247) were key antecedents of behavioral intention. Facilitating conditions was not significant overall but was moderated by age (p value 0.231) suggesting that it matters for older participants. Performance expectancy did not predict behavioral intention, which is unlike many other technologies but confirms other findings with mhealth. Open-ended questions suggest that privacy concerns may play a significant role for AUDRA. CONCLUSIONS This study suggests that unlike many other technologies, the adoption of AUDRA is not mainly determined by utilitarian factors such as performance expectancy. Rather, effort expectancy and social influence play a key role in determining the intention to use AUDRA.

scholarly journals Analysis of Factors Affecting Behavioral Intention to Use E-Learning Uses the Unified Theory of Acceptance and Use of Technology Approach

2020 ◽  
Author(s):  
Ramllah . ◽  
Ahmad Nurkhin
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Intention To Use ◽  
Performance Expectancy ◽  
Learning Intention ◽  
Effort Expectancy ◽  
E Learning ◽  
Facilitating Conditions ◽  
Behavioral Intention To Use ◽  
Descriptive Statistical Analysis

The purpose of this study isto analyze the influence of performance expectancy, effort expectancy, social influence, facilitating conditions, perceived creadibility, and anxiety on e-learning behavioral intention to use who are moderated by experience and voluntariness of use.The study population was 215 students who used e-learning in the Accounting Department of SMK N 1 Karanganyar. The sample selection using Slovin method with an error rate of 5% and sampling area technique obtained by respondents as many as 140 students. The technique of collecting data using a questionnaire. Data analysis techniques used descriptive statistical analysis and SEM-PLS. Data analysis tool using WarpPLS 5.0.The results of the descriptive statistical analysis show that the behavioral intention to use e-learning, performance expectancy, effort expectancy, social influence, facilitating conditions, perceived creativity, anxiety, experience and voluntariness of use are in the sufficient category. Hypothesis test results show the influence of performance expectancy on e-learning behavioral intention to use, effort expectancy does not affect the behavioral e-learning intention to use, social influence has an effect on behavioral e-learning intention to use, facilitating conditions have no effect on behavioral intention to Using e-learning, perceived creativity does not affect e-learning behavior, anxiety influences the behavioral intention to use e-learning, voluntary moderating negative social influences the behavioral e-learning intention to use, experience moderates the effect of effort expectancy on The behavior of e-learning intention to use, experience does not moderate the influence of social influence on the behavioral e-learning intention to use, experience does not moderate the effect of facilitating conditions on e-learning behavioral intention to use e-learning the conclusion of this study states that of the ten hypotheses proposed there are five types of hypotheses accepted. Keywords: E-learning, Behavioral Intention, UTAUT.

scholarly journals Behavior Intention to Use dan Use Behavior Mahasiswa dalam Menggunakan E-Learning dimasa Covid-19

2021 ◽  
Vol 9 (2) ◽  
pp. 136-142
Author(s):  
Muhammad Ikhlash ◽  
Herjunda Faghfirka Tama
Keyword(s):  
Social Influence ◽  
Life Quality ◽  
Work Life ◽  
Intention To Use ◽  
Behavior Intention ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
E Learning ◽  
Use Behavior

Menaggapi Covid-19 yang dijadikan sebagai pandemik global, Politeknik Negeri Batam memutuskan proses pembelajaran melalui daring sehingga menyebabkan adanya peningkatan intensitas pada pengguna e-learning. Penelitian ini bertujuan untuk mengetahui niat dan perilaku mahasiswa dalam penggunaan e-learning. Penelitian ini dibatasi dalam ruang lingkup menguji pengaruh performance expectancy, effort expectancy, social influence, work life quality, hedonic motivation terhadap behavior intention to use, dan behavior intention to use terhadap use behavior mahasiswa dalam menggunakan e-learning. Jenis penelitian yang digunakan adalah kuantitatif, dengan sampel penelitian sebanyak 94 responden. Pengumpulan data dilakukan dengan menyebarkan kuisioner, kemudian di analisis menggunakan Smart PLS versi 3.0 untuk menguji instrumen dan hipotesis. Hasil penelitian menunjukkan bahwa performance expectancy dan hedonic motivation berpengaruh positif terhadap behavior intention to use, sedangkan effort expectancy, social influence, work life quality tidak berpengaruh. Variabel behavior intention to use berpengaruh positif terhadap use behavior.

scholarly journals The acceptance of radiographers to use Non-fluoroscopy Guided Positioning and the influence of leadership: a survey research

2019 ◽  
Vol 54 (4) ◽  
pp. 295-301
Author(s):  
S. Germonpré ◽  
G. Vermaut ◽  
J. Trybou
Keyword(s):  
Social Influence ◽  
Survey Research ◽  
Predictive Value ◽  
Behavioural Intention ◽  
Intention To Use ◽  
Helpful Tool ◽  
Moderation Analysis ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
Using Data

Although using fluoroscopy to position the patient for radiographic examinations cannot be justified, it is commonly used by several radiology departments. In an attempt to understand the determinants of non-fluoroscopy-guided positioning, this study investigates the predictive value of performance expectancy, effort expectancy and social influence. Subsequently, the moderation of individualised consideration by the head radiographer, as a leadership trait, is tested. The study is performed by using data of a self-administered paper and pencil questionnaire distributed among 17 Belgian hospitals. All 301 radiographers working in radiology departments were invited to cooperate. We found that effort expectancy is the strongest predictor, closely followed by performance expectancy. The effect of social influence is also found to be significant. The outcome of the moderation analysis shows that only the effect of social influence on the behavioural intention to use non-fluoroscopy-guided positioning is significantly moderated by individualised consideration. In conclusion we can state that the findings of this research can be a helpful tool for radiologists and head radiographers to stimulate the staff to improve imaging practices.

Effects of trust and perceived risk on user acceptance of a new technology service

2013 ◽  
Vol 41 (4) ◽  
pp. 587-597 ◽  
Author(s):  
Ji-Hwan Lee ◽  
Chi-Hoon Song
Keyword(s):  
Social Influence ◽  
Perceived Risk ◽  
Structural Equation ◽  
New Technology ◽  
Equation Modeling ◽  
Intention To Use ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
The Republic

We explored the precise impacts of trust and perceived risk on the core constructs of the unified theory of acceptance and use of technology (UTAUT). We applied the UTAUT model to the novel context of the Certified e-Document Authority (CeDA) service used in the Republic of Korea. Our results from structural equation modeling largely supported our hypotheses. Trust and perceived risk were shown to be direct antecedents of intention to use, and trust functioned as an indirect antecedent. Performance expectancy and social influence were shown to positively affect behavioral intention. Effort expectancy was also shown to influence performance expectancy. The combination of trust, perceived risk, performance expectancy, effort expectancy, and social influence accounted for 55.3% of the variance observed in users' intention to use CeDA services.

scholarly journals Evaluasi Penerimaan Mobile Aplikasi Mandiri Online Terhadap Minat Nasabah Menggunakan Metode UTAUT II (Studi Kasus: Bank Mandiri Cabang Solo)

2021 ◽  
Vol 7 (1) ◽  
pp. 8-14
Author(s):  
Elvina Wahyuningsih ◽  
Bambang Soedijono W.A ◽  
Sudarmawan Sudarmawan
Keyword(s):  
Social Influence ◽  
Internet Banking ◽  
Mobile Banking ◽  
Performance Expectancy ◽  
Effort Expectancy

Fenomena layanan digital yang terjadi di Indonesia saat ini sangat menarik. Mobile Banking merupakan layanan digital di bidang perbankan. Layanan dilakukan dengan tujuan untuk mempermudah nasabah melakukan transaksi keuangan (perbankan) untuk penggunaan teknologi informasi (Mobile Banking). Mobile Banking diartikan sebagai fasilitas bagi nasabah bank untuk dapat melakukan aktifitas perbankan mereka secara lebih leluasa, dimana saja, kapan saja, dan tanpa harus secara fisik mengunjungi bank tersebut. Layanan yang disediakan menyesuaikan mobilitas konsumen. Guna memenuhi harapan konsumen, perbankan melakukan inovasi dengan mengikuti perkembangan teknologi informasi dan memberikan kemudahan kepada konsumen dalam melakukan transaksi, diantaranya dengan fitur ATM, SMS banking, internet banking, phone banking dan mobile banking. Evaluasi sistem informasi merupakan aspek penting dalam menilai keberhasilan implementasi sistem informasi. Tujuan utama evaluasi penerimaan Aplikasi Mobile Mandiri Online terhadap minat Nasabah menggunakan metode UTAUT II yaitu untuk menguji adanya pengaruh performance expectancy, effort expectancy, social influence, facilitating condition, hedonic motivation, price value, dan habit terhadap minat nasabah menggunaan mobile banking pada nasabah Mandiri cabang Solo.

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