scholarly journals Does Information Technology Competencies and Fleet Management Practices lead to Effective Service Delivery? Empirical Evidence from E- Commerce Industry

2021 ◽  
Vol 1 (2) ◽  
pp. 14-41
Author(s):  
Tariq Mehmood
Keyword(s):  
Information Technology ◽  
Service Delivery ◽  
Management Practices ◽  
Real Data ◽  
Fleet Management ◽  
Technology Competencies ◽  
Distribution Management ◽  
Correlational Design ◽  
The Relationship ◽  
Effective Service

Competency Model requires knowledge, skills, and abilities needed for fleet and distribution management for ecommerce industry to maintain successful movement of materials between parties within their supply chain to achieve high levels of reliability and cost-efficiency. This research aims to investigate the relationship and impact of information technology competencies and fleet management practices to achieve effective service delivery. A quantitative approach used to examine the model validation. The methodology of this research follow the descriptive correlational design. A real data records used to collect empirical from e-Commerce industry. Results of analysis proved the relationship and impact of information technology competencies and fleet management practices to achieve effective service delivery, as a result of analyzing the data the hypotheses. Some recommendations regarding information technology competencies and its dimensions should be enhanced, also, incorporating the latest innovations to facilitate fleet management.

“Knowledge management practices” as moderator in the relationship between organizational culture and performance in information technology companies in India

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Timothy Shea ◽  
Syed Aktharsha Usman ◽  
Sengottuvel Arivalagan ◽  
Satyanarayana Parayitam
Keyword(s):  
Information Technology ◽  
Organizational Culture ◽  
Knowledge Management ◽  
Organizational Performance ◽  
Management Practices ◽  
Self Report ◽  
Content Type ◽  
And Performance ◽  
Information Technology Companies ◽  
The Relationship

Purpose The purpose of this study is to empirically examine knowledge management (KM) practices as a moderator in the relationship between organizational culture and performance. The effect of four types of organizational culture on organizational performance was studied. In addition to direct effects, most importantly, KM practices as a moderator in strengthening the culture-performance relationship were empirically examined. Design/methodology/approach A carefully crafted survey instrument was distributed and data was collected from 1,255 respondents from 10 information technology companies in India. After checking the psychometric properties of the instrument, this paper performs hierarchical regression to test hypotheses. Findings The results reveal that: cooperative culture, innovative culture, consistent culture and effectiveness culture were all positively and significantly related to organizational performance; KM practices were positively and significantly related to organizational performance, KM practices moderate the relationship between various dimensions of organizational culture and organizational performance. Research limitations/implications As with any survey-based research, the present study suffers from the problems associated with self-report measures. These are common method bias and social desirability bias. However, this study attempts to minimize these limitations by following appropriate statistical techniques. Practical implications This study contributes to both practicing managers and the literature on KM and organizational culture. The study suggests that managers use KM practices, which are all-pervasive and very important for improving organizational performance. The results highlight the importance of implementing KM practices in organizations. Originality/value This study provides new insights into the importance of KM practices in achieving sustained competitive advantage by achieving organizational effectiveness. To the knowledge, the importance of KM practices is underemphasized in organizational culture research.

FACTORS INFLUENCING KNOWLEDGE MANAGEMENT PRACTICES IN THE COMMERCIAL BANKS IN KENYA

2017 ◽  
Vol 2 (2) ◽  
pp. 1
Author(s):  
Daniel Kamau ◽  
Gabriel Kamau
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Linear Relationship ◽  
Commercial Banks ◽  
Management Practices ◽  
P Value ◽  
Positive Linear Relationship ◽  
Factors Influencing ◽  
Knowledge Management Practices ◽  
The Relationship

Purpose: The study sought to determine factors influencing knowledge management practices in the commercial banks in KenyaMethodology: The study adopted a descriptive survey research design. The population of 44 commercial banks was identified. A sample of 17 banks was chosen using random sampling. A stratified approach was used to select respondents and a total of 85 respondents were surveyed from five departments in each of the 17 banks. Quantitative statistical techniques were used during the analysis to describe and analyze data. The results of the analysis were presented and interpreted in the form of descriptive statistics, as well as inferential statistics.Results: Regression result indicated that there exists a positive linear relationship between organizational Culture and Knowledge Management practices.   Results indicate that there exists a positive linear relationship between organizational structure and Knowledge Management practices.  This is evidenced by an odds ratio of 28.988.  The relationship is significant as shown by a p value of 0.0113.Results indicated that there was a positive and significant correlation of 0.759 between Information technology and Knowledge management practices. Results indicate that there exists a positive linear relationship between Organization Leadership and Knowledge Management Practices.  This is evidenced by a regression coefficient of 125.198.  The relationship is significant as shown by a p value of 0.0058.Unique contribution to theory, practice and policy: The study recommends that commercial banks in Kenya should continue investing in leadership as doing so would improve their knowledge management practices. In addition, commercial banks should adopt more flexible structures that support knowledge acquisition, dissemination and storage.   The study advocates that the cultural orientation of the organizations should be such that it supports the perception of knowledge management practices. Furthermore, commercial banks should continue investing in Information technology as doing so would improve the knowledge management practices.

scholarly journals Knowledge Management Strategies and Organisational Performance of Deposit Money Banks in Nigeria

2020 ◽  
Vol 8 (02) ◽  
pp. 01-07
Author(s):  
R.O. Opeke ◽  
Adelowo, Oluremi Titilope
Keyword(s):  
Knowledge Management ◽  
Knowledge Transfer ◽  
Service Delivery ◽  
Sample Size ◽  
Organizational Performance ◽  
Employee Satisfaction ◽  
Management Practices ◽  
Management Strategies ◽  
Validated Questionnaire ◽  
Effective Service

Performance is a picture of some achievements of every organization, that its operations is either about financial aspects, marketing aspects, raising some aspects of fund and disbursement of funds, technological aspects, as well as aspects of human resources. However, the issues of bank not engaging in knowledge management adversely affected performance. There seems to be paucity of studies on the influence of knowledge management strategies on organizational performance of deposit money banks in Nigeria. This study examined the knowledge strategies and organizational performance of selected deposit money banks in Nigeria. Survey research design was adopted for the study. The population of the study covered 2,405 management staff of the selected deposit money banks in Lagos State, Nigeria. The sample size of 432 was determined through the Raosoft sample size calculator. Multi stage sampling method was utilized for selecting the respondents. Data were collected through adapted validated questionnaire. The reliability test for the instrument yielded Cronbach’s alpha coefficients for the constructs ranging from 0.77 to 0.89. The instrument achieved a response rate of 100%. Data collected were analyzed using descriptive and inferential statistics. The result revealed that knowledge management strategies sub-variables had significant effect on organizational performance; knowledge collection (β= 2.746, r = 0.532, T= 12.768, p<0.05), Knowledge provision (β= 0.368, r = 0.092, T= 1.956, p>0.05), knowledge communication (β= 1.211, r= 0.270, T= 6.171, p<0.05), knowledge exchange (β= 0.709, r = 0.254, T= 7.092, p<0.05) and knowledge transfer (β= -0.944, r = -0.163, T= -3.214, p<0.05). The core objective of this study was to examine the influence of information management practices, knowledge management strategies and organizational performance of selected deposit money banks in Nigeria. Specifically, examined the influence of knowledge management strategies indices (knowledge provision, collection, transfer, communication and exchange) on each of the organizational performance (effective service delivery, profitability, employee satisfaction and teamwork) in Nigeria. The result of the analysis revealed that knowledge management strategies components have a statistically significant effect on organizational performance and it indices (effective service delivery, profitability, employee satisfaction and teamwork. The result further revealed that some of the indices of knowledge management strategies knowledge transfer have negative significant effect on organizational performance. From the result of the data analysis, it can be concluded that knowledge management strategies plays a major role in achieving continued performance in the organization especially in the deposit money banks under study.Service delivery, profitability, employee satisfaction, teamwork, performance and knowledge management, knowledge management strategies.

scholarly journals A Study to Analyze the Impact of Knowledge Management (KM) practices in IT Service Delivery Industry in India

2021 ◽  
Vol 12 (4) ◽  
pp. 182-193
Author(s):  
Barakath Ali Shaik Mohamed, Et. al.
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Service Delivery ◽  
Management Practices ◽  
Paper Analysis ◽  
Vital Role ◽  
It Services ◽  
It Industry ◽  
It Service ◽  
The Impact

Information Technology (IT) Industry in India is growing fast. Organizations across the world are outsourcing the IT services to take advantage of cost and time differences. India plays vital role in supporting the outsourcing services by taking advantage of the language skills and skilled workforce. Knowledge Management (KM) is critical for the continuity of the services and success of the organisations in different domains. This paper analysis the impact of Knowledge Management in Information Technology (IT) Service Delivery Industry in India. The study reveals Knowledge Management improves the performance of the Service Delivery organization.  Methodical implementation and continuous improvement of Knowledge Management practices would further accelerate and improve the customer experience.

A Case for Decentralization in Zimbabwe’s local government system: Challenges and Opportunities

2021 ◽  
Vol 9 (2) ◽  
pp. 1-21
Author(s):  
Takudzwa Madzimure
Keyword(s):  
Local Government ◽  
Service Delivery ◽  
Citizen Participation ◽  
Local Governments ◽  
Central Government ◽  
Colonial Era ◽  
Local Structures ◽  
Challenges And Opportunities ◽  
The Relationship ◽  
Effective Service

The issue of decentralization in Zimbabwe’s local government system has been topical since the colonial era. In the post-independence epoch the expectation was that the new majority government would address the centralization of governance which was motivated by racial imbalances. However, decentralization was not achieved as local government was not recognized in the Lancaster House Constitution adopted at independence in 1980. For years this allowed the central government to control all the local government structures in the country. The relationship between local governments and the central government became bitter and tense after the formation of a formidable opposition, MDC, which has been controlling most urban local authorities since its formation. The 2013 Constitution has not improved things either as the central government has not been willing to implement the new law to its latter and spirit. In all this it is the citizens who have been bearing the brunt as there has been poor service delivery owing to the bad relationship between the center and local structures. The study found out that if decentralization is fully implemented in Zimbabwe it has the potential of bringing efficient and effective service delivery, citizen participation, democracy and accountability in the local government system. The paper also makes recommendations on what needs to be done to achieve decentralization in the country’s local government system.

scholarly journals Pain Management Practices by Nurses: Application of the Self-Efficacy Theory

2020 ◽  
Vol 12 (9) ◽  
pp. 44
Author(s):  
Bashar I. Alzghoul ◽  
Nor Azimah Chew Abdullah
Keyword(s):  
Pain Management ◽  
Self Efficacy ◽  
Management Practices ◽  
Healthcare Services ◽  
The Self ◽  
Future Research ◽  
Knowledge And Attitudes ◽  
Correlational Design ◽  
Knowledge And Attitude ◽  
The Relationship

Pain management is one of the most recurrent healthcare services provided by nurses. Based on the proposition of the self-efficacy theory, knowledge and attitudes can affect the nurses; confidence and their ability to manage the patients&rsquo; discomforts, which consequently affects their ability to apply appropriate pain management practices. The study examines the relationship between knowledge and attitudes towards distress management and the nurse&rsquo;s individual capability to manage pain. The research is a transverse, correlational design study involving 266 registered nurses (n = 266). The nurses were requested to provide information on pain management via three instruments: attitude to, knowledge of and self-efficacy of pain management. Statistically, the nurses displayed an essential relationship between self-efficacy and attitude towards pain management (&beta; = 0.502, t = 10.119, p&lt; 0.001). Also, the study discovered a substantial connection between the nurses&rsquo; familiarity to pain management and their ability to manage it in patients&rsquo; pain (&beta; = 0.368, t = 6.619, p &lt; 0.001). This study recommends that future research be undertaken to investigate the mediating effects of self-efficacy on the knowledge and attitude towards agony management relationship and distress management practices. Additionally, in future, scholars can examine the direct relationship between the effectiveness of agony control and pain management routines of nurses.

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