scholarly journals Quality of Health Services and Patients’ Satisfaction in Accredited and Non-Accredited Hospitals

2016 ◽  
Vol 11 (10) ◽  
pp. 298 ◽  
Author(s):  
Naser Ibrahim Saif
Keyword(s):  
Patient Satisfaction ◽  
Response Rate ◽  
Public Hospitals ◽  
Future Research ◽  
Mean Values ◽  
Accreditation Standards ◽  
Discharged Patients ◽  
Quality Of Health Services ◽  
Structured Questionnaire

<p>The majority of hospitals follow voluntary or mandatory accreditation standards; these standards are widely believed to improve the quality of hospital services (QHS) and thereby increase patient satisfaction (PS). The current descriptive-comparative study explored patients’ opinions and beliefs with regard to QHS and PS at accredited and non-accredited Jordanian public hospitals in 2016. Data of discharged patients were collected using a structured questionnaire; 250 patients from four hospitals participated (response rate: 83%). SPSS v.15 was used calculate mean values, standard deviations, and Pearson’s correlation coefficient, and to conduct t-tests. Patients indicated medium levels of QHS and PS in both accredited and non-accredited hospitals; additionally, QHS and PS were significantly correlated (p ≤ 0.05) in both types of hospitals. These results suggest that QHS and PS require improvement in all Jordanian public hospitals; future research should identify causal relationships between implementing accreditation standards and patient satisfaction.</p>

scholarly journals The Effect of Applying Accreditation Standards on Patients’ Satisfaction in Jordanian Governmental Hospitals

2018 ◽  
Vol 12 (9) ◽  
pp. 57 ◽  
Author(s):  
Naser Ibrahim Saif
Keyword(s):  
Patient Satisfaction ◽  
Response Rate ◽  
Public Hospitals ◽  
Future Research ◽  
Improve Patient Satisfaction ◽  
Mean Values ◽  
Patients Satisfaction ◽  
Accreditation Standards ◽  
Improve Patient ◽  
Structured Questionnaire

Most hospitals follow voluntary or mandatory accreditation standards, which are widely believed to improve patient satisfaction. The current descriptive, qualitative study explored physicians’ and nurses’ opinions and beliefs regarding implemented accreditation standards on patient satisfaction at accredited Jordanian public hospitals in 2017. Data were collected using a structured questionnaire with 110 physicians and nurses from three hospitals (response rate = 71%). SPSS version 17 was used to calculate mean values, standard deviations, regression, and to conduct t-tests (significant p-values &lt; .05). Results indicated medium levels of patient satisfaction in accredited hospitals, suggesting that patient satisfaction levels require improvement. Future research should identify causal relationships between implementing accreditation standards and patient satisfaction. 

scholarly journals Patient Satisfaction With the Quality of Health Services Provided by Public Hospitals in Rasht, Iran

2021 ◽  
Vol 31 (1) ◽  
pp. 17-25
Author(s):  
Fardin Mehrabian ◽  
◽  
Mahnaz Hemmati Nodoust Gilani ◽  
Alireza Almaee ◽  
◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Public Hospitals ◽  
Quality Of Health Services

This article has no abstract.

scholarly journals Quality of life in a sample of Brazilian adults using the generic SF-12 questionnaire

2018 ◽  
Vol 64 (3) ◽  
pp. 234-242 ◽  
Author(s):  
Alessandro Gonçalves Campolina ◽  
Rossana Veronica Mendoza Lopez ◽  
Elene Paltrinieri Nardi ◽  
Marcos Bosi Ferraz
Keyword(s):  
Quality Of Life ◽  
Skin Color ◽  
Short Form ◽  
Mean Value ◽  
Life Assessment ◽  
Future Research ◽  
Mean Values ◽  
Socio Demographic Factors ◽  
Assess Quality

Summary Objective: This study describes the summary scores of the Short Form-12 (SF-12) questionnaire, according to socio-demographic factors obtained in a probabilistic and representative sample of the Brazilian urban population. Method: Five thousand (5,000) individuals, over the age of 15, were assessed in 16 capital cities, in the five regions of the country. The selection of households was random. Face-to-face approach was applied in the household interviews. The SF-12 questionnaire was used to assess quality of life. Demographic and socioeconomic characteristics were also evaluated: gender, age, marital status, skin color, region of the country and use of the public health service. Results: The mean value (SD) of the SF-12 for the entire population was 49.3 (8.7) for the physical component (PCS-12) and 52.7 (9.7) for the mental component (MCS-12). Statistical differences were found for gender (PCS-12 and MCS-12), age (PCS-12) and working status (PCS-12 and MCS-12). Women, elderly, widowed and unemployed individuals, those with lower income and with complaints in the last seven days showed lower mean values (PCS-12 and MCS-12). Conclusion: From this point forward, we can provide the basis for comparisons with future research that use the SF-12 for quality of life assessment in Brazil. The Brazilian population has a lower degree of quality of life related do the physical component, and the SF-12 is a useful and discriminative instrument for assessing quality of life in different socio-demographic groups.

Comparison of Acustimulation and Ondansetron for the Treatment of Established Postoperative Nausea and Vomiting

2002 ◽  
Vol 97 (6) ◽  
pp. 1387-1392 ◽  
Author(s):  
Margarita Coloma ◽  
Paul F. White ◽  
Babatunde O. Ogunnaike ◽  
Scott D. Markowitz ◽  
Philip M. Brown ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Postoperative Nausea ◽  
Response Rate ◽  
Complete Response Rate ◽  
Postoperative Nausea And Vomiting ◽  
Complete Response ◽  
Nausea And Vomiting ◽  
Combination Group ◽  
Quality Of Recovery

Background This study was designed to evaluate transcutaneous electrical acupoint stimulation (acustimulation) using the ReliefBand compared with ondansetron for the treatment of established postoperative nausea and vomiting (PONV) after outpatient laparoscopic surgery. Methods After the authors obtained institutional review board approval and written informed consent, 268 outpatients were enrolled in this randomized, double-blind, placebo- and sham-controlled study. All patients received antiemetic prophylaxis with metoclopramide, 10 mg intravenously, or droperidol, 0.625 mg intravenously, after induction of anesthesia. A total of 90 patients developed PONV in the recovery units and were randomized to one of three treatment groups: (1) the ondansetron group received 4 mg intravenous ondansetron and a sham ReliefBand; (2) the acustimulation group received 2 ml intravenous saline and a ReliefBand; and (3) the combination group received 4 mg intravenous ondansetron and a ReliefBand. A rescue antiemetic (10 mg intravenous metoclopramide) was administered only if the PONV symptoms persisted for 15 min or longer after initiating the treatment. A blinded observer recorded the recovery times, emetic symptoms, rescue antiemetics, maximum nausea scores, complete response to study treatment, and time to achieve discharge criteria. Postdischarge side effects, as well as patient satisfaction and quality of recovery scores, were assessed at 24 and 72 h after surgery. Results The combination group had a significantly higher complete response rate than the acustimulation group (73% vs.40%, P &lt;0.01). In addition, fewer patients (8 vs. 18) in the combination (vs. acustimulation) group experienced subsequent emetic events (P &lt; 0.03). However, there were no significant differences between the three groups with respect to patient satisfaction and quality of recovery scores. Conclusions Acustimulation with the ReliefBand can be used as an alternative to ondansetron for the treatment of established PONV. However, the use of ondansetron (4 mg intravenously) in combination with the ReliefBand device improved the complete response rate to the acustimulation therapy.

scholarly journals A Study into the Supervision Styles Used by Building Contractors for Improving Craftsmen Performance in Anambra State, Nigeria

2020 ◽  
pp. 20-27
Author(s):  
Obi Chukwuemeka Emmanuel ◽  
Ogunoh Peter Emenike ◽  
Ezeokoli Fidelis Okechukwu ◽  
Ohaedeghasi Christian Ifeanyi
Keyword(s):  
Construction Projects ◽  
Response Rate ◽  
Team Work ◽  
Project Delivery ◽  
Anambra State ◽  
Importance Index ◽  
Building Craftsmen ◽  
Effective Site ◽  
Structured Questionnaire

Poor productivity of construction craftsmen is one of the causes of cost and time overruns in construction projects. Successful delivery of construction of projects within the measurable tenets is driven by effective site supervision. Nevertheless, the inability of many supervisors to organize, communicate with workers, and direct activities sufficiently is primarily connected to the quality of the construction. Hence, this study examined how enhanced supervision styles can lead to the improvement of craftsmen performance in Anambra State, Nigeria. Being a survey research, the study employed the use of review of related literature and structured questionnaire. Accordingly, a total one hundred (100) questionnaires administered and seventy-five (75) were retrieved. This corresponds to a response rate of 75%. Data garnered were analysed and presented using relative importance index, mean scores and frequency tables. The study found out that listening to subordinates or supervisees was the most important supervision styles for improved building craftsmen performance in the study area. Therefore, the study concluded by recommending team work and effective communication channels should be adopted for improving building craftsmen performance as regards project delivery.

scholarly journals MUTU PELAYANAN DAN KEPUASAN PASIEN DI INSTALASI RAWAT INAP RUANG DAHLIA RSUD KOTA MADIUN

2018 ◽  
Vol 3 (1) ◽  
pp. 21
Author(s):  
Suhadi Prayitno
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Cross Sectional Study ◽  
Bivariate Analysis ◽  
Chi Square ◽  
Cross Sectional ◽  
Quality Of Health Services ◽  
Improve Patient

Service efforts undertaken by the Hospital was to improve the quality of health services quality and affordable by the community in order to improve public health status.Quality of service should be done by Hospital to improve patient satisfaction as a service user. The objective was to analyze association between service quality and patient satisfaction at Dahlia room,Regional Public Hospital Madiun .An observational analysis was conducted with cross-sectional study design. Samples were 78 using purposive sampling techniques. Data were analyzed by chi-square. This study showed that 56,4% respondents said that the quality of service was good. There were 52,6% respondents not satisfied with quality of service. Bivariate analysis showed association between service quality and patient satisfaction (p=0,014). There were an association between service quality and patient satisfaction. Madiun City General Hospital should improve the quality of service so that all patients are satisfied with the services provided.

scholarly journals IMPLEMENTASI PERILAKU CARING PERAWAT PELAKSANA TERHADAP KEPUASAN PASIEN DI RUANG RAWAT INAP RUMAH SAKIT GRANDMED LUBUK PAKAM

2021 ◽  
Vol 1 (1) ◽  
pp. 110-114
Author(s):  
Rahmad Gurusinga ◽  
Tati Murni Karo-karo ◽  
Arfah May Syara ◽  
Syatriawati Suhaimi ◽  
Sari Desi Esta Ulina Sitepu ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Nursing Service ◽  
Caring Behavior ◽  
The People ◽  
Nursing Services ◽  
Quality Of Health Services

A hospital is said to be successful in providing health services if it is supported by several factors, one of which is quality nursing services. service quality. One form of nursing service that can be applied is the caring behavior of nurses because nurses are the people who interact with patients the most. This paper aims to provide the Implementation of Caring Behavior for Implementing Nurses on Patient Satisfaction in the Inpatient Room at Grandmed Lubuk Pakam Hospital. The method of implementing activities using questionnaires that are targeted in PKM activities are implementing nurses and inpatients. From the results of the activities carried out there was an increase in patient satisfaction up to 64.3%. With this PKM activity, it is hoped that it can improve the quality of health services at Grandmed Hospital and can further increase the satisfaction of visiting patients.

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI PUSKESMAS SEI MENCIRIM DI MASA PANDEMIC COVID 19

2021 ◽  
Vol 5 (2) ◽  
pp. 1045-1054
Author(s):  
Esra Marolop Doloksaribu ◽  
Evawani Martalena Silitonga ◽  
Donal Nababan ◽  
Mindo Tua Siagian
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Secondary Data ◽  
Primary Data ◽  
Bivariate Analysis ◽  
Family Time ◽  
Quality Of Health Services ◽  
Individual Service

Continuous improvement of service quality is one of the important keys in facing the era of globalization which implies that services must be carried out according to standards and meet quality rules that are oriented to the interests of consumers. With these programs and facilities, it is hoped that the community will no longer be reluctant to seek treatment at the Puskesmas. The purpose of this study was to analyze the effect of the quality of health services on the satisfaction of inpatients at the Sei Mencirim Health Center.This research is a survey research, conducted at the Sei Mencirim Health Center. The population was all patients who were hospitalized at the Sei Menistrim Health Center in January-July 2021 totaling 74 people and the entire population was taken as a sample. Primary data obtained from interviews and secondary data in the form of inpatient data. The hypothesis was tested using the Multiple Regression test.Based on Bivariate analysis revealed that there was no effect of physical evidence on patient satisfaction. There is an effect of reliability, responsiveness, assurance and empathy on patient satisfaction.The most dominant variable affecting patient satisfaction is empathy.                Considering that empathy is the dominant variable affecting patient satisfaction, puskesmas need to improve quality individual service and patient family time for consultation is met.Keywords: Service Quality, Patient Satisfaction, Puskesmas Sei Mencirim

scholarly journals HUBUNGAN DIMENSI KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN RAWAT INAP PADA RSUP DR TADJUDDIN CHALID MAKASSAR

2021 ◽  
Vol 7 (2) ◽  
pp. 90
Author(s):  
Nurhasma Nurhasma ◽  
Andi Syamsul Rijal ◽  
Rahmawati Azis
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Hospital Data ◽  
Chi Square ◽  
Test Analysis ◽  
Chi Square Test ◽  
Standard Set ◽  
Quality Of Health Services ◽  
The Government

Quality in a Hospital Service is closely related to Inpatient Patient Satisfaction in Hospitals in Indonesia. Patient satisfaction is one of the important indicators to control the quality of health services in hospitals. The results of the study indicate that the level of patient satisfaction in several hospitals in Indonesia is still below the standard set by the government (>90%). The purpose of this study was to determine the relationship between the dimensions of the quality of health services with the satisfaction of inpatients at the hospital. Data analysis used univariate, bivariate (Chi-Square test) and multivariate (Logistic Regression test) analysis. The results showed that the level of patient satisfaction was 96.6%, this means that the satisfaction level of inpatients in hospitals in Indonesia is good because it meets the customer satisfaction standards set by the Indonesian Ministry of Health (>90%). Multivariate analysis showed a significant relationship between, service, environment and hospital facilities. The results of this study can be concluded that the quality of health services received by atients is very influential on patient satisfaction itself

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