Exploring the Factors Influencing the Selection of Traditional Travel Agencies: A Case of Banjarmasin, Indonesia

Highly developed online facilities by travel agents have grown drastically over the past years. Internet is taking over the businesses of traditional travel agents in their existing as well as emerging markets. Due to the dynamic and diverse nature of technology, the travellers are seeking to optimize their travel attitude in an effective manner while implicating several threats. Amidst all changes, this study investigated the attitude of Indonesian travellers visiting traditional travel agents. A self-administrated online survey was used to collect the data from local travellers of Banjarmasin, Indonesia. A sample of 277 respondents showed a significant relationship between the expertise of travel agents, handling capacity, technological adoption towards visiting traditional travel agents. Interestingly, the social interaction factor has no significant influence. Further, the analysis identified that secure transaction shows a partial mediating effect between travellers visiting traditional travel agents and their habitual selection behaviour. The results of the study indicate that Indonesian travellers have an overall positive attitude towards traditional travel agencies due to their expertise and handling capacity of travel services. An important finding reveals transactional security as a vital factor in habitual selection behaviour of Indonesian travellers. In future, there is a necessity for a holistic approach towards the understanding of both demand and supply perspectives of travel services.

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Race and attitudes toward police: the mediating effect of social distance

Policing An International Journal of Police Strategies and Management ◽

10.1108/pijpsm-03-2015-0034 ◽

2015 ◽

Vol 38 (2) ◽

pp. 314-332 ◽

Cited By ~ 28

Author(s):

Joongyeup Lee ◽

Jennifer C. Gibbs

Keyword(s):

Community Policing ◽

Social Distance ◽

Online Survey ◽

Minority Groups ◽

Mediating Effect ◽

Consistent Finding ◽

Content Type ◽

The Public ◽

The Social ◽

Attitudes Toward The Police

Purpose – Given the consistent finding in the literature that members of minority groups hold less favorable views of the police than white citizens, social distance may be an important, yet untested, mediator. The purpose of this paper is to examine the mediating effect of social distance net of other established correlates. Design/methodology/approach – A sample of students attending a university in the northeastern USA completed an online survey in 2013. The survey was about their contact with the police, attitudes toward the police, and lifestyles, among others. Findings – Race, along with other predictors, significantly influenced confidence in police. However, race is the only factor that turns nonsignificant when social distance is included in the model. Mediation tests confirmed that social distance mediates the relationship between race and confidence in the police. Research limitations/implications – To maximize confidence in the police, administrators should focus on closing the social distance between the public and the police through initiatives like community policing. Originality/value – While there is extensive research on public attitudes toward the police, social distance has been neglected as a determinant, despite movements like community policing that promote citizens’ relational closeness to the police – that is, to decrease the social distance between police and the public. The current study would be an exploratory study and reference for future studies.

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Customer Retention Strategies For Disintermediated Travel Agents: How To Stop Customers From Migrating To Online Booking Channels

Journal of Applied Business Research (JABR) ◽

10.19030/jabr.v32i2.9595 ◽

2016 ◽

Vol 32 (2) ◽

pp. 541 ◽

Cited By ~ 2

Author(s):

Kim Viljoen ◽

M. Roberts-Lombard

Keyword(s):

Online Survey ◽

Marketing Strategies ◽

Travel Agency ◽

Differentiated Products ◽

Retention Strategies ◽

Travel Agents ◽

Analysis Technique ◽

Travel Agencies ◽

Distribution Process ◽

High Quality Service

Remaining relevant to customers and retaining customers who could consider booking online, requires travel agents to modify their marketing strategies. Travel agents need to find new ways to add value for customers and suppliers to reinstate their roles in the travel distribution process and ultimately retain their customers. A total of 600 travel agencies in South Africa participated in the study through the completion of an online survey. The data analysis technique used for the study was path analysis. The findings stipulate that travel agency owners and managers believe that providing differentiated products to their leisure customers, is the key to winning back lost customers and keeping existing customers. Travel agency owners and managers further indicated that this is an existing reintermediation strategy that they plan to practise in the future as well. It is therefore recommended that travel agents focus on delivering high-quality service to win back lost customers and thus reintermediate their businesses.

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Customer Retention Strategies For Disintermediated Travel Agents: How To Stop Customers From Migrating To Online Booking Channels

Journal of Applied Business Research (JABR) ◽

10.19030/jabr.v32i3.9669 ◽

2016 ◽

Vol 32 (3) ◽

pp. 681-694

Author(s):

Kim Viljoen ◽

Mornay Roberts-Lombard

Keyword(s):

Online Survey ◽

Marketing Strategies ◽

Travel Agency ◽

Differentiated Products ◽

Retention Strategies ◽

Travel Agents ◽

Analysis Technique ◽

Travel Agencies ◽

Distribution Process ◽

High Quality Service

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The Impact of the Internet on Travel Agencies in Taiwan

Tourism and Hospitality Research ◽

10.1057/palgrave.thr.6040041 ◽

2005 ◽

Vol 6 (1) ◽

pp. 8-23 ◽

Cited By ~ 32

Author(s):

Marion M. Bennett ◽

Chi-Wen Kevin Lai

Keyword(s):

Rapid Growth ◽

The Internet ◽

Advanced Country ◽

Travel And Tourism ◽

Travel Agents ◽

Significant Difference ◽

Travel Agencies ◽

Travel Services ◽

The Impact ◽

Depth Interviews

Travel and tourism-related products and services are highly compatible with the internet with the result that travel and tourism is one of the highest revenue-generating sectors of the internet. The rapid growth of the internet is having an impact on the distribution of travel services and has heightened speculation about the potential for disintermediation of the travel agent. This research investigates the impact of the internet on the distribution of travel services and the extent to which it has influenced travel agencies by focusing on Taiwan, a technologically advanced country and one which has witnessed rapid growth of the internet. Employing a combination of a quantitative questionnaire administered to 438 travel agencies and personal in-depth interviews, the research found that travel agencies in Taiwan generally regard the internet as an effective tool for their business. Most agencies have adopted the internet in their daily operations and some have provided e-commerce services on the internet. Although travel agencies are affected by e-commerce services, the effect is not found to be significant. Equally, no significant difference was apparent between company size and classification in terms of the effect of ecommerce travel services on travel agents. Travel agencies agreed that commission cutting by suppliers was a threat but disagreed that disintermediation would occur, although booking offices were seen to be at risk. The research identified two principal future roles for travel agents: first, the need for them to reposition themselves as travel consultants and secondly, the need for them to become more technologically orientated. Finally, seven key strategies were suggested for Taiwan's travel agencies to ensure survival.

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Rejection Sensitivity and Psychological Capital as the Mediators Between Attachment Styles on Social Networking Sites Addiction

Frontiers in Education ◽

10.3389/feduc.2021.586485 ◽

2021 ◽

Vol 6 ◽

Author(s):

Huanhuan Shan ◽

Zahari Ishak ◽

Jingyi Li

Keyword(s):

Social Networking ◽

Social Networking Sites ◽

Attachment Styles ◽

Online Survey ◽

Psychological Capital ◽

Rapid Development ◽

Rejection Sensitivity ◽

Mediating Effect ◽

The Social ◽

Reinforcement Sensitivity

This study was based on the framework of attachment, reinforcement sensitivity, and positive psychology theories. The main objective is to investigate rejection sensitivity and psychological capital as the mediators between attachment styles on social networking sites addiction. The sample comprised 607 college students, and the data was collected using an online survey owing to the rapid development and penetration of social networking sites in China. Results demonstrated a mediating effect between rejection sensitivity, psychological capital, and attachment styles on social networking sites addiction. Moreover, fearful style is predicted significantly and positively on social networking sites addiction. Preoccupied style and dismissive-avoidant style are not significant effect on social networking sites addiction after adding the mediating variables of rejection sensitivity and psychological capital. Furthermore, attachment styles also influence the social networking sites addiction due to their dual effect on rejection sensitivity and psychological capital. Overall, the findings suggest that weakening rejection sensitivity, and enhancing psychological capital can be considered in future studies as contributors to social networking sites addiction for prevention or intervention studies.

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Reintermediation Strategies For Disintermediated Travel Agencies: A Strategic Marketing Perspective

International Business & Economics Research Journal (IBER) ◽

10.19030/iber.v14i3.9216 ◽

2015 ◽

Vol 14 (3) ◽

pp. 561

Author(s):

Kim Viljoen ◽

Mornay Roberts-Lombard ◽

Chris Jooste

Keyword(s):

Online Survey ◽

Customer Retention ◽

Product Knowledge ◽

Group Discussions ◽

Travel Agents ◽

Personal Interaction ◽

Five Factors ◽

Travel Agencies ◽

Ultimate Objective ◽

Additional Value

The evolution and advancement of the Internet has disintermediated many 20th century businesses, in particular traditional travel agencies. Reintermediation strategies for travel agents that result in additional value being delivered to customers need to be sought with the ultimate objective of retaining customers. The research on which this article is based was concerned with the apparent gap in existing research on this topic. Focus group discussions were held and an online survey was conducted with South African travel agents. Eight proposed reintermediation factors were tested for relationship significance to reintermediation and ultimately customer retention. The eight factors consisted of personal interaction, differentiated product, low service fees, product knowledge, high-quality service, coexisting with technology, targeting the leisure segment, and lastly targeting the corporate segment. Five factors proved to be valid reintermediation and customer retention indicators, with personal interaction being the most important and low service fees the least important. Marketing strategies for the purposes of reintermediation and customer retention related to these findings were recommended.

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Current Postvention Research and Priorities for the Future

Crisis ◽

10.1027/0227-5910/a000459 ◽

2017 ◽

Vol 38 (3) ◽

pp. 202-206 ◽

Cited By ~ 13

Author(s):

Karl Andriessen ◽

Dolores Angela Castelli Dransart ◽

Julie Cerel ◽

Myfanwy Maple

Keyword(s):

Social Life ◽

Online Survey ◽

Research Priorities ◽

Future Research ◽

Physical And Mental Health ◽

Intercultural Collaboration ◽

The Social ◽

The Future ◽

Suicide Bereavement ◽

Ethical Approval

Abstract. Background: Suicide can have a lasting impact on the social life as well as the physical and mental health of the bereaved. Targeted research is needed to better understand the nature of suicide bereavement and the effectiveness of support. Aims: To take stock of ongoing studies, and to inquire about future research priorities regarding suicide bereavement and postvention. Method: In March 2015, an online survey was widely disseminated in the suicidology community. Results: The questionnaire was accessed 77 times, and 22 records were included in the analysis. The respondents provided valuable information regarding current research projects and recommendations for the future. Limitations: Bearing in mind the modest number of replies, all from respondents in Westernized countries, it is not known how representative the findings are. Conclusion: The survey generated three strategies for future postvention research: increase intercultural collaboration, increase theory-driven research, and build bonds between research and practice. Future surveys should include experiences with obtaining research grants and ethical approval for postvention studies.

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PENGARUH PENYELENGGARAAN HAJI TERHADAP PENINGKATAN AKTIVITAS EKONOMl DI WILAYAH PROPINSI DKI JAKARTA

ALQALAM ◽

10.32678/alqalam.v30i2.1420 ◽

2013 ◽

Vol 30 (2) ◽

pp. 380

Author(s):

Chairul Akmal

Keyword(s):

Secondary Data ◽

Travel Agency ◽

Economic Activities ◽

Factors Affecting ◽

Regression Methods ◽

The Social ◽

Travel Agencies ◽

Relationship Model ◽

Small Medium Enterprises ◽

Medium Enterprises

This research analyzes some factors affecting economic activities in relation with the conduct of pilgrimage. Those factors are the pilgrimage cost, the amount of pilgrims, and the amount of pilgrimage officers. The objective of this research is to acquire the information of how each factor and all factors together affect the economic activities. This research also analyzes the effect of foods and drinks expenses, the effect of nonfoods and drinks expenses, and the effect of miscellaneous expenses on UMKM - Micro, Small, Medium enterprises' economic activities. This research is conducted in DKI Jakarta in 2007. The population of this research is the average economic activities in DKI Jakarta in 2007. There are 42 respondents (Banks), 157 respondents (travel agencies), and 50 respondents (UMKM - Micro, Small, Medium enterprises) which are taken as samples from the population using the purposive sampling method. The data is obtained by the researcher using questioners and secondary data which is taken from 1990-2007. The methodology used in this research is based on. the causal relationship model In testing the hypothesis of this research, the researcher uses the simple and multiple regression methods, and path analysis method. The significant rate a = 0,05 used in determining the interpretation of the statistic result. The data is processed using SPSS (Statistical Packages for the Social Sciences) version 12.00. The results of the analysis in the 1st equation -are (i) the effect of the pilgrimage cost on banks' revenues is quite strong, (ii) the effect of the pilgrimage cost on travel agencies' revenues is quite strong, (iii) the effect of the pilgrimage cost on UMKM - Micro, Small, Medium enterprises' revenues is weak. The results of the analysis in the 2nd equation are (i) the effect, of the amount of pilgrims on Banks' revenues is very weak, (ii) the effect of the amount of pilgrims on travel agencies' revenues is very weak, (iii) the effect of the amount of pilgrims on UMKM - Micro, Smal4 Medium enterprises' revenues is very weak. The results of the analysis in the 3rd equation are (i) the effect of the amount of pilgrimage officers on banks' revenues is very weak, (ii) the effect of the amount of pilgrimage officers on travel agencies' revenues is very weak, (iii) the effect of the amount officers on UMKM-Micro, Small Medium enterprises' revenues is very weak. The results of the analysis in the 4th equation are (i) the effect of all three factors which are the pilgrimage cost, the amount of pilgrims, and the amount of pilgrimage officers simultaneously on banks' revenues is very strong, (ii) The effect of all three factors which are pilgrimage costs, the amount of pilgrims, and the amount of pilgrimage officers simultaneously on travel agencies' revenues is strong, (iii) The effect of all three factors which are pilgrimage costs, the amount of pilgrims, and the amount of pilgrimage officers simultaneously on UMKM-Micro, Small Medium enterprises' revenues is strong. The result of the analysis in the 5th equation is the effect of foods and drinks expenses on UMKM-Micro, Small Medium enterprises' revenues is weak. In the 6th equation, the effect of nonfoods and drinks expenses on UMKM-Micro, small Medium enterprises' revenues is weak. In the 7th equation, the effect of miscellaneous expenses on UMKM - Micro, Small Medium enterprises' revenues is quite strong. In the 8th equation, the effect of all three factors which are the effect of foods and drinks expenses, the effect of nonfoods and drinks expenses, and the effect of miscellaneous expenses simultaneously on UMKM-Micro, Small Medium enterprises' revenues is quite strong. The implication of the research results mentioned above is the factors in the conduct of pilgrimage do increase the economic activities (Banks, Travel Agencies, and UMKM - Micro, Smal4 Medium enterprises) in DKI Jakarta. Therefore, considering that matter, the General Director of the conduct of pilgrimage division of Department of Religion Republic of Indonesia should determine the pilgrimage cost which is affordable, increase the service, and provide a good information system which will result in a better conduct of the pilgrimage. Key word: The Costs of Hajj, Hajj Officer, Travel Agency, UMKM

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Social comparison orientation and mental health: The mediating role of psychological capital

Social Behavior and Personality An International Journal ◽

10.2224/sbp.9767 ◽

2020 ◽

Author(s):

Guoliang Yang ◽

Zhihua Wang ◽

Weijiong Wu

Keyword(s):

Mental Health ◽

Social Comparison ◽

Psychological Capital ◽

Mediating Effect ◽

Mediating Role ◽

The Social ◽

Social Comparison Orientation ◽

Using Data ◽

The Impact ◽

The Relationship

Little is known about the relationship between social comparison orientation and mental health, especially in the psychological capital context. We proposed a theoretical model to examine the impact of ability- and opinion-based social comparison orientation on mental health using data from 304 undergraduates. We also examined the mediating effect of the four psychological capital components of hope, self-efficacy, resilience, and optimism in the relationship between social comparison orientation and mental health. Results show that an ability (vs. opinion) social comparison orientation was negatively (vs. positively) related to the psychological capital components. Further, the resilience and optimism components of psychological capital fully mediated the social comparison orientation–mental health relationship. Our findings indicate that psychological capital should be considered in the promotion of mental health, and that the two social comparison orientation types have opposite effects on psychological capital.

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Applying Expanded Servicescape to the Hotel Industry

Journal of Hospitality & Tourism Research ◽

10.1177/10963480211011535 ◽

2021 ◽

pp. 109634802110115

Author(s):

Seonjeong (Ally) Lee ◽

Ning-Kuang Chuang

Keyword(s):

Quality Of Life ◽

Customer Loyalty ◽

Physical Environment ◽

Online Survey ◽

Hotel Industry ◽

Holistic Approach ◽

Environmental Cues ◽

Practical Implications

The physical environment plays an essential role in customers’ hotel stay experiences. Hotels offer a differentiated atmosphere that creates favorable customers’ evaluations. Based on the significant role of environmental cues, this study investigates the effects of an expanded servicescape on customers’ evaluations, including customer satisfaction, quality of life, and customer loyalty, in the context of the hotel industry. To test the proposed research framework, this study collects data from previous hotel customers and conducts a self-administered, online survey. Findings identified ambience, interactions with employees, authenticity, and fascination positively influenced customers’ satisfaction, which further influenced customer loyalty. Only ambience and fascination positively influenced quality of life, which in turn influenced customer loyalty. Results contributed to the application of expanded servicescape in the hotel context. Results also suggested practical implications of the holistic approach of servicescape in the hotel industry.

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