scholarly journals What do German bank customers want? The importance of customer expectations and the failure of the integral customer advisory service

2020 ◽  
Vol 21 (1) ◽  
pp. 7
Author(s):  
Jessica Hastenteufel ◽  
Sabrina Kiszka

Banks and financial service providers are currently facing numerous challenges due to the ongoing cheap money policy of the European Central Bank, an increasingly regulated market environment and a rapidly progressive digitization. The ongoing decline in interest income and the stagnating of a banks commission income are currently leading to a reduction of a banks total income. In addition, there is digitization that brings numerous new competitors into the market and changes the core business models of banks. As a result, the general conditions in the financial sector change fundamentally and continue to do so in the near future. Moreover, the behaviour and expectations of bank customers have changed in a way that factors such as “convenience”, “flexibility” and “speed” have become increasingly important for them. For this reason, we will start with a theoretical overview of the status quo and the current challenges banks are facing and then present the results of our customer survey to highlight the current expectations of bank customers. Based on this, we formulate recommendations for banks on how to meet their customers’ expectations.

2018 ◽  
Vol 100 (2) ◽  
pp. 62-63
Author(s):  
Joshua P. Starr

Phi Delta Kappa’s CEO, Joshua Starr, points out that while school boards may tell their newly hired superintendents to be bold, visionary leaders, the job tends to include built-in incentives — such as a pension system that rewards longevity — to play it safe. If district leaders aim to challenge longstanding patterns of inequity in their local schools, they must be willing to take a stand against those who benefit from the status quo, even if that eventually costs them their job. Of course, not everybody can afford to do so.


Author(s):  
Stephan S Terblanche

In this contribution a number of procedural issues related to the sentencing of child offenders and emanating from the Child Justice Act 75 of 2008 are considered in some detail. As a general rule, the Act requires pre-sentence reports to be obtained from probation officers before sentencing any child offender, with only a limited number of exceptions. The article argues that the peremptory nature of the Act means that a probation report is always required, even if reports by other experts are also available. The exceptions are limited to instances other than those where the child offender is sentenced to any form of imprisonment or to residence in a care centre. The article addresses the question of whether or not the reference to imprisonment includes alternative imprisonment which is imposed only as an alternative to a fine. It suggests that alternative imprisonment should, generally, not be imposed on child offenders. When an exception is not prevented because of the sentence, a pre-sentence report may be dispensed with only when the offence is a schedule-1 offence (the least serious class of offences) or when obtaining a report would prejudice the child. It is argued that these exceptions are likely to occur rather rarely. A final aspect of the Act’s provisions on pre-sentence reports is the requirement that reasons be given for a departure from the recommendations in a pre-sentence report. This requirement merely confirms the status quo. The Act permits the prosecutor to provide the court with a victim impact statement. Such a statement is defined in the Act. It is a sworn statement by a victim or someone authorised by the victim explaining the consequences to the victim of the commission of the crime. The article also addresses the issue of whether or not the child justice court might mero motu obtain a victim impact statement when the prosecution does not do so. Finally, the article addresses appeals against and reviews of the trial courts’ sentences. It notes that appeal by the child offender is made somewhat easier, as some child offenders need not obtain leave to appeal. These include children under the age of 16, or older children sentenced to imprisonment. Again, the meaning of “imprisonment” is at least somewhat ambiguous. The provisions on automatic review have attracted considerable judicial attention already. The majority of these judgments confirmed the apparently clear wording of the Act, in terms of which the cases of all child offenders under the age of 16 should be reviewed regardless of whether they were legally represented or of the sentence imposed. In the case of child offenders aged 16 or 17, only custodial sentences are reviewable. The judgments which found this to be an incorrect interpretation are dealt with in some detail, with the conclusion that they were incorrectly decided.


Author(s):  
Albena Antonova

Technologies continue to evolve and to largely transform business practices. In the near future, a few technologies, such as Internet of Things (IoT), Augmented Reality (AR), additive manufacturing (3D printing), and robots, can substantially influence businesses. The reason to focus specifically on these technologies as leading factors for organizational change is twofold: first, there already exist many prototypes and pilot experiments; and second, these technologies have the potential to provoke substantial breakthroughs, leading to substantial business changes. The chapter proposes an overall vision about the impact of these four emerging technologies on business practices and how they will fuel substantial business transformation. The chapter starts with a short analysis how IT influences the core business models and value formation. Then, the authors present the state of the art in e-business technologies and current emerging trends. Finally, the authors propose a detailed overview and discussion of the newly emerging bridge technologies, illustrating with examples their role and economic potential.


2020 ◽  
Vol 63 (3) ◽  
pp. 408-427
Author(s):  
Elaine Bell Kaplan

Sociology is being challenged by the new generation of students and scholars who have another view of society. Millennial/Gen Zs are the most progressive generation since the 1960s. We have had many opportunities to discuss and imagine power, diversity, and social change when we teach them in our classes or attend their campus events. Some Millennial/Gen Z believe, especially those in academia, that social scientists are tied to old theories and ideologies about race and gender, among other inconsistencies. These old ideas do not resonate with their views regarding equity. Millennials are not afraid to challenge the status quo. They do so already by supporting multiple gender and race identities. Several questions come to mind. How do we as sociologists with our sense of history and other issues such as racial and gender inequality help them along the way? Are we ready for this generation? Are they ready for us?


2020 ◽  
pp. 1329878X2096156
Author(s):  
Mathias-Felipe de-Lima-Santos ◽  
Aljosha Karim Schapals ◽  
Axel Bruns

The proliferation of data journalism has enabled newsrooms to deploy technologies for both mundane and more sophisticated workplace tasks. To bypass long-term investment in developing data skills, out-of-the-box software solutions are commonly used. Newsrooms today are partially dependent on third-party platforms to build interactive and visual stories – but the business models of platforms are predisposed to changes, frequently inducing losses of stories. This article combines in-depth interviews and an ancillary survey to study the status quo and identify future challenges in embracing out-of-the-box and in-house tools, and their impact on Australian data journalism. Results indicate a dichotomy between commercial and public service media organisations. Commercial outlets are heavily reliant on out-of-the-box solutions to develop stories, due to a lack of skillsets and a shortage of skilled labour. By contrast, public service media are developing their own in-house solutions, which reflects their desire for the continuous digital preservation of data stories despite the challenges identified.


2019 ◽  
Vol 20 (1) ◽  
Author(s):  
Anuj Bhowmik ◽  
Maria Gabriella Graziano

AbstractThis paper analyses two properties of the core in a two-period exchange economy under uncertainty: the veto power of arbitrary sized coalitions; and coalitional fairness of core allocations. We study these properties in relation to classical (static) and sequential (dynamic) core notions and apply our results to asset markets and asymmetric information models. We develop a formal setting where consumption sets have no lower bound and impose a series of general restrictions on the first period trades of each agent. All our results are applications of the same lemma about improvements to an allocation that is either non-core or non-coalitionally fair. Roughly speaking, the lemma states that if all the members of a coalition achieve a better allocation in some way (for instance, by blocking the status quo allocation or because they envy the net trade of other coalitions) then an alternative improvement can be obtained through a perturbation of the initial improvement.


Author(s):  
Tilman Brück ◽  
Neil T N Ferguson ◽  
Valeria Izzi ◽  
Wolfgang Stojetz

Abstract In the last decade, well over $10 billion has been spent on employment programs designed to contribute to peace and stability. Despite the outlay, whether these programs perform, and how they do so, remain open questions. This study conducts three reviews to derive the status quo of knowledge. First, it draws on academic literature on the microfoundations of instability to distill testable theories of how employment programs could affect stability at the micro level. Second, it analyses academic and grey literature that directly evaluates the impacts of employment programs on peace-related outcomes. Third, it conducts a systematic review of program-based learning from over 400 interventions. This study finds good theoretical reasons to believe that employment programs could contribute to peace. However, only very limited evidence exists on overall impacts on peace or on the pathways underlying the theories of change. At the program level, the review finds strong evidence that contributions to peace and stability are often simply assumed to have occurred. This provides a major challenge for the justification of continued spending on jobs for peace programs. Instead, systematic and rigorous learning on the impacts of jobs for peace programs needs to be scaled up urgently.


2011 ◽  
Vol 20 (6) ◽  
pp. 360-364 ◽  
Author(s):  
Aaron C. Kay ◽  
Justin Friesen

More than a decade of research from the perspective of system-justification theory (Jost & Banaji, 1994) has demonstrated that people engage in motivated psychological processes that bolster and support the status quo. We propose that this motive is highly contextual: People do not justify their social systems at all times but are more likely to do so under certain circumstances. We describe four contexts in which people are prone to engage in system-justifying processes: (a) system threat, (b) system dependence, (c) system inescapability, and (d) low personal control. We describe how and why, in these contexts, people who wish to promote social change might expect resistance.


2021 ◽  
Vol 8 ◽  
Author(s):  
Iona Heath ◽  
Anna Stavdal ◽  
Johann Agust Sigurdsson

As doctors, we see every working day the pervasive effects of different forms of structural violence and discrimination that undermine the hopes and aspirations of those on the losing side. This leads to powerlessness, fear and anger. Anger is not only forward facing but also directed toward, systems, institutions, governments—rather than individuals. At its best it is a protest against the status quo. We point out that leadership is one of the core values of our professionalism. In the light of what we see and hear, we have a responsibility to use the anger that this engenders within us to speak truth to power: this speaking is leadership. Our message is: feel the fear and the anger, use it to change the world, and enfold leadership in hope and the pursuit of justice.


2020 ◽  
Vol 6 (3) ◽  
pp. 1-6
Author(s):  
Daryl D Green ◽  
Jack McCann

Due to disruptive changes such as COVID-19, universities can no longer afford to tackle these turbulent forces solely. In today’s hyercompetitive environment, companies that want to compete in the future understand that the status quo will not do. According to Accenture, 76% of business leaders surveyed agree that current business models will be “unrecognizable” in the next 5 years. Businesses that attempt to move forward against the backdrop of uncertainty and unpredictability with little or no partnerships will find it difficult to be successful. In this short communication, researchers examine how to build strategic alliances in a disruptive world marked by uncertainty and unpredictability, given the impact of COVID-19.


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