Service in the conditions of using digital technologies

2021 ◽  
Author(s):  
Igor Borysov
Keyword(s):  
Service Provision ◽  
Information Society ◽  
Information Technologies ◽  
Digital Technologies ◽  
Legal Regulation ◽  
Main Body ◽  
Digital Service ◽  
Digital Services ◽  
Provision Of Services ◽  
The Impact

Problem setting. The information society needs to form such a model of legal regulation of service provision, which will allow to ensure the appropriate level of quality of digital service provision, using the latest information technologies. Target of research. To analyze the current legislation to identify the impact of the development of information technology on ensuring proper regulation of relations for the provision of services in the context of digitalization. Analysis of recent researches and publications. Many scientists have studied the problem of providing services in the domestic scientific literature, in particular, O. V. Sibilova [1], A. A. Telestakova [2], N. A. Fedosenko [3], N. V. Fedorchenko [4], Yu. E. Khodiko [5]. However, in the information society, digital services are becoming relevant, the problem of the legal regime of which needs to be studied. And although recently this type of service has become the subject of research by some scientists, namely G. K. Nekit [6], I. I. Svitlak [7], N. Yu. Filatova [8], we will try to highlight our views on digital services. Article’s main body. The article considers the issue of defining a service as an object of turnover in the conditions of using digital technologies. Discussion issues that arise when defining the concept of digital service are resolved. The current legislation of Ukraine, scientific researches, the conclusions which have both theoretical, and practical value concerning the outlined question are analyzed. Conclusions and prospects for the development. After analyzing the above regulations, we can conclude that the service is an action (activity) performed by one party to the contract at the request of another, aimed at obtaining a useful result not related to the creation of material goods. Among the main features of services in the development of digital technologies are the following: 1) the service is always expressed through the active actions of the parties; 2) the service provided by the contractor is able to meet the needs of the customer; 3) lack of material nature; 4) synchronicity of provision and receipt of services (consumed in the process of their provision); 5) the service must meet the requirements specified in the contract or regulation; 6) the possibility of remote provision of services – the use of information and telecommunications systems in the provision of services.

scholarly journals INFORMATION SOCIETY: INFLUENCE ON THE OPERATIONAL AND SERVICE ACTIVITIES OF THE INTERNAL AFFAIRS OF THE RUSSIAN FEDERATION OF DIGITAL TECHNOLOGIES AND THE PROSPECTS OF THEIR DEVELOPMENT

2021 ◽  
Vol 6 (11(61)) ◽  
pp. 9-12
Author(s):  
Sergey Sergeevich Gribkov
Keyword(s):  
Russian Federation ◽  
Information Society ◽  
Information Technologies ◽  
Digital Technologies ◽  
The Social ◽  
Service Activities ◽  
The Russian Federation ◽  
Internal Affairs ◽  
The Impact

The article examines the impact of information technologies on the social and economic spheres, as well as the operational and service activities of the internal affairs bodies, in particular. The problems of detection, investigation and registration of crimes associated with the use of information and telecommunication technologies are touched upon. Prospective solutions to these issues are proposed.

Digital technologies in micro and small enterprise: evidence from Uganda's informal sector during the COVID-19 pandemic

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Saadat Nakyejwe Lubowa Kimuli ◽  
Kasimu Sendawula ◽  
Shakilah Nagujja
Keyword(s):  
Informal Sector ◽  
Service Providers ◽  
Digital Technologies ◽  
Business Owners ◽  
Sustainable Growth ◽  
Small Enterprise ◽  
Content Type ◽  
Digital Service ◽  
Business Operations ◽  
The Impact

PurposeThe purpose of the study was to explore the intention of micro and small enterprises’ (MSEs) owners to adopt digital technologies as a strategy to catalyze sustainable growth of Uganda's economy.Design/methodology/approachThis study adopted a qualitative, multi-case design. The unit of inquiry consisted of business owners operating in St. Balikuddembe Market, Kampala, Uganda. They were interrogated to explore their intention to adopt digital technologies during the total lockdown as a strategy to sustainably operate their businesses.FindingsA total of four major themes emerged from the data analysis process and these are the impact of coronavirus disease 2019 (COVID-19) on business operations, awareness of digital technologies, usage of digital technologies and intention to use more digital technologies.Practical implicationsThe findings of the study shed light on what policymakers, digital service providers and business owners can do to improve uptake of digital technologies among MSEs in Uganda.Originality/valueThis study contributes to the extant literature on digital technologies in MSEs using evidence from Uganda's informal sector. The results of the study may catalyze uptake of digital technologies as policymakers and digital service providers will devise appropriate strategies that will enable business owners to integrate these technologies into their business operations.

scholarly journals Training in Cybersecurity in Interaction with Parents in Kindergarten

2019 ◽  
pp. 246-253
Author(s):  
Svetlana Shabas
Keyword(s):  
Digital Literacy ◽  
Information Technologies ◽  
Preschool Education ◽  
Digital Technologies ◽  
Main Task ◽  
School Age ◽  
Digital Information ◽  
Digital Environment ◽  
Digital Competence ◽  
The Impact

In modern conditions of overall informatization, the majorities of children of older pre-school age actively use gadgets and have access to the Internet. However, just one-fourth of parents demonstrate concerns about digital security. That is why the issues associated with cybersecurity training in preschool education, legislative regulation in ensuring the security and development of children in a digital environment are relevant for present-day pre-school education. The study was based on the activities carried out by teachers and psychologists of the methodology association of the Leninsky district of Yekaterinburg. The methods used in the study involved observations, the analysis of information obtained through counseling and psychological checks, interviews, surveys of instructors and specialists dealing with parents in kindergarten. As a result, we revealed the problems with digital competence among all the participants of the process of upbringing and education and defined the impact of parents on the formation of digital literacy. Of special interest is a new position when the modern parent is given a “relief” from a child with the help of gadgets, which calls for family psychological support on pre-schoolers’ secure use of digital technologies. The main task of working with parents is to shape perceptions of the problems associated with free contacts of the child with information technologies and the necessity to control digital information received by the child.

DIGITAL TECHNOLOGIES IN PUBLIC ADMINISTRATION: LEGAL ASPECTS

2021 ◽  
pp. 220-228
Author(s):  
O.L. Alferov ◽  
Keyword(s):  
Public Administration ◽  
Russian Federation ◽  
Information Society ◽  
Digital Technologies ◽  
Legal Regulation ◽  
Legal Aspects ◽  
Public Authorities ◽  
Foreign Countries ◽  
Three Stages ◽  
The Russian Federation

This review analyzes the experience of Russia and a number of foreign countries in implementing digital technologies in public administration, and describes the main regulatory legal acts adopted at the three stages of the formation of the information society in the Russian Federation. The focus is on the problems of legal regulation of the digitalization of public authorities.

scholarly journals NEW APPROACHES TO THE METHODOLOGICAL FOUNDATIONS OF LABOR RATIONING IN THE PUBLIC SECTOR

2021 ◽  
Vol 45 (4) ◽  
pp. 28-40
Author(s):  
I.B. Omel’chenko ◽  
◽  
V.K. Koshkina ◽  
K.Yu. Chudinov ◽  
◽  
...  
Keyword(s):  
Public Sector ◽  
Information Technologies ◽  
Communication Technologies ◽  
Electronic System ◽  
Remote Work ◽  
Work Intensity ◽  
The Public ◽  
Provision Of Services ◽  
The Impact

Digital technologies are being actively introduced into our life and economy that it is often impossible to track all innovations and the resulting effect of their appearance; the population quickly adapts and gets used to them. Similar trends are observed in the public sector. Visitors to clinics, museums, Multifunctional Public Services Centers, and other institutions easily use an electronic system that puts a queue to a specialist, use various services and gadgets. Due to digitalization, remote work is gaining more popularity, especially among young people, pensioners and women. The remote work market plays a very important role in the modern economy. As an extremely complex distribution mechanism, it ensures the connection of workers to remote workplaces. Thus, it affects both productivity and growth rates, as well as many other parameters of the economy as a whole. Digitalization is becoming such an important factor in increasing labor productivity and improving the quality of life that the changes taking place in the market are considered as the onset of a new stage of economic development. Currently, the development of digitalization is primarily associated with the introduction of digital communication technologies, the platform for which is the Internet and mobile devices. Information technologies are being integrated into all spheres of economic activity. In this regard, the nature of labor, as well as labor functions are undergoing dramatic changes, the proportion of work performed remotely or using specialized software is increasing. In this regard, the work intensity (provision of services) requires attention, which directly depends on the updating of the methodology of labor rationing. Within the framework of this article, the methodological foundations of labor rationing in the public sector are analyzed, considering the impact of digitalization and automation processes on labor rationing.

scholarly journals The Effect of Digital Service Quality (BRIMO) on Customer Loyalty through Customer Trust and Satisfaction on COVID-19 Situation (Pt Bank Rakyat Indonesia Medan Regional Office)

2021 ◽  
Vol 8 (8) ◽  
pp. 263-271
Author(s):  
Martin Siagian ◽  
Endang Sulistya Rini ◽  
Syafrizal Helmi Situmorang
Keyword(s):  
Service Quality ◽  
Customer Loyalty ◽  
Internet Banking ◽  
Online Banking ◽  
Electronic Banking ◽  
Digital Service ◽  
Digital Services ◽  
Customer Trust ◽  
The Impact

Advances in information technology and the widespread use of the internet have changed the method of service delivery. Banks now provide their services through electronic banking (e-banking) channels. Personal computers and cell phones are media where customers can use e-banking services, with the terms “online banking”, “internet banking” and “electronic banking” being used interchangeably. BRImo is the latest application from BRI Mobile that combines the functions of mobile banking, internet banking, and electronic money or Tbank into one application with a more complete and attractive transaction menu, only by using a cellphone they can make transactions without having to go to the BRI office to reduce mobility and the spread of the Covid-19 virus in a pandemic situation. In the period from 2018 to 2020, there was an increase in BRImo application users from 384,412 people to 827,759. but not comparable to the large number of deposit customers of Bank BRI Medan Region, in 2020 only 14.43% of the 5,735,381 customers of Bank BRI Medan Region who use BRImo with an average transaction of 122 times per customer per year. Phenomenon which often happens to BRI Bank customers to the BRImo application, either directly or indirectly, such as the quality of digital services provided to customers who have not been satisfied by customers so that it has an impact on customers' decisions not to return to transactions using BRImo and the impact of these problems will decrease the number of transactions and a decrease in fee-based income in the online banking digital service application sector. The purpose of this study was to analyze the effect of BRImo's digital service quality on customer loyalty through customer trust and satisfaction in the Covid-19 situation at PT. Bank Rakyat Indonesia (Persero) Tbk Medan Branch Office. The population of this study is customer savings deposits, not corporate customers (group accounts), with the criteria of a sample of customers who use the BRImo application more than once with a total sample of 400 respondents. The sampling method used is purposive sampling; data analysis is carried out through PLS-SEM using the SmartPLS 3.0 program. The results of the study indicate that the quality of BRImo's digital services directly has a positive and significant effect on customer loyalty through customer trust and satisfaction. Keywords: BRImo Digital Service Quality, Customer Loyalty, Customer Trust, Customer Satisfaction.

scholarly journals Transformation of the Institute of the Source of Increased Danger in the Information and Digital Era

Legal Concept ◽  
2019 ◽  
pp. 35-39
Author(s):  
Sophia Deryugina
Keyword(s):  
Digital Technologies ◽  
Legal Regulation ◽  
Digital Era ◽  
Scientific Analysis ◽  
Actual Use ◽  
General Scientific ◽  
The Subject ◽  
Contractual Obligations ◽  
The Impact ◽  
General Method

Introduction: the development of the latest information and telecommunication technologies used in the civil law sphere transforms the understanding and application of tort liability for damage caused by a source of increased danger. The identified mechanism requires a scientific analysis to determine the essential changes in the institution of a source of increased danger. The implementation of activities related to the sources of increased danger implies the presence of a threat of harm to the subjects of law. To ensure the greatest protection of subjects, digital technologies are used. The purpose of the study: to determine the characteristics of the concept “owner of a source of increased danger”, to consider the impact of digital technologies on the institution of a source of increased danger. Methods: general method; general scientific method (logical (induction, deduction, analysis, synthesis), system); private law (formal legal, comparative legal). Results: the content of the concept “owner of the source of increased danger”is revealed. The problem of lack of transparency of information about the owner of the vehicle, its causes and consequences is raised. Considered the actual use of digital technologies today in this area and proposed ways to develop the protection of subjects of law from the possibility of illegal actions. Conclusions: the characteristics of the basic concept of “owner of a source of increased danger” are defined, the influence of digital technologies on the institution of a source of increased danger is considered. It is revealed that the identification of the concepts “owner of the source of increased danger” and “owner of the property” can lead to a mixture of proprietary relations and non-contractual obligations, requiring their specific legal regulation. The analysis of the new electronic title is carried out, as well as the further prospects of its development are revealed. The approximate list of data necessary for safety of the subject which enters the legal relationship connected with use by the vehicle is specified.

scholarly journals The determinism of the information society and the educational system: Enhancing academic attainments within distance learning

2021 ◽  
Vol 11 (2) ◽  
pp. 102-121
Author(s):  
Oksana Nikolaevna Kolomytseva ◽  
◽  
Artem Mikhailovich Stativka ◽  
Ding Shuqin ◽  
Valentina Ivanovna Stativka ◽  
...  
Keyword(s):  
Distance Learning ◽  
Information Society ◽  
Information Technologies ◽  
Digital Technologies ◽  
Virtual Learning Environment ◽  
Learning And Teaching ◽  
Ict Competence ◽  
The One ◽  
The Individual ◽  
High Level

Introduction. The article discusses ambiguous attitudes of information society citizens to the use of digital technologies in education. The aim of the research is to reveal and describe the deterministic nature of society and education, to explain the reasons for the ambiguous attitudes towards the use of digital technologies in education, and to analyze and summarize their advantages and capabilities to improve academic outcomes in the context of distance learning. Materials and Methods. By adopting personality-centered, activity-based and environmental approaches, the study considers the individual as a subject of learning and teaching, who can freely choose modes and means of learning, as well as communicative strategies within learning environments. Research methods include analysis of scholarly literature, synthesis of findings, and generalization. Empirical data were collected via a questionnaire and analyzed using statistical data processing methods. The sample consisted of students and teachers. Results. The literature review has been used to characterize and describe the information society in order to reveal its contradictory nature and multi-vector impact on the individual in the educational environment. Changes in the psycho-biological mechanisms of learners belonging to Generation Z are outlined and summarized. The authors emphasize the need for adjusting teaching methods to the peculiarities of modern learners. The study indicates that learners’ attitudes towards digital technologies are determined by their ICT competence. The recommendations on the improvement of instruction in a virtual learning environment are presented. Conclusions. The information society has predetermined the inevitability of the introduction and use of information technologies in the education, which , on the one hand, increases learners’ educational and research capabilities, and, on the other hand, requires a high level of ICT competence as well as major expenditures on such changes. The identified contradictions have led to restrained attitudes to distance (online) learning.

scholarly journals Russian legal experience in using information technologies in diagnostics of reflux esophagitis

2021 ◽  
Vol 109 ◽  
pp. 01040
Author(s):  
Anna Voevodina
Keyword(s):  
Health Care ◽  
Reflux Esophagitis ◽  
Information Technologies ◽  
Personal Data ◽  
Digital Technologies ◽  
Legal Regulation ◽  
Telemedicine Technology ◽  
Number Of Patients ◽  
Analysis And Synthesis ◽  
Analysis System

This publication focuses on a theoretical investigation of the issues of Russian experience in the application of digital technologies in the provision of medical care in the diagnosis of oesophageal hernia complicated by reflux esophagitis. The relevance of the research lies not only in the increasing number of patients diagnosed with reflux esophagitis, but also in the current digital paradigm of the entire Russian healthcare system. Despite domestic legislative attempts to legally regulate the use of digital technologies in health care through the regulatory introduction of telemedicine technology, as is most common, certain issues in the use of this digital "platform" in health care remain unresolved. The methodological basis of this study is the methods of comparative analysis, system-structural analysis and synthesis. The author has assessed the possibility of using telemedicine technologies in the context of the doctor-patient relationship, implemented in a remote format, when diagnosing a patient, including from the position of significant territorial remoteness of the patient. There is a focus on the need for a more specific legal regulation in terms of legally establishing the definition for guaranteeing the security of personal data received by participants in the consultation, processed by them when applying telemedicine technologies.

The impact of tax policy on the implementation of the regulatory function of tax law

2021 ◽  
Author(s):  
Dmytro Kobylnik
Keyword(s):  
Public Relations ◽  
Tax Policy ◽  
Legal Regulation ◽  
Regulatory Function ◽  
Tax Law ◽  
Main Body ◽  
Special Role ◽  
Tax Legislation ◽  
Definition Of ◽  
The Impact

Problem setting. The social value, role and purpose of tax law are revealed in its functions as the main directions of its impact on public life. At the same time, the value potential of law is revealed by both general social and special legal functions. It is obvious that the implementation of the regulatory function of law is influenced by a number of factors, among which tax policy is important. Therefore, the purpose of the article is to characterize the impact of tax policy on the implementation of the regulatory function of tax law. Analysis of recent researches and publications. Note that the question of the functions of tax law, tax policy and their interaction is not entirely new to the science of tax law, because to some extent to their consideration resorted to O. S. Yemelyanov, А. А. Kovalenko, M. P. Kucheryavenko, Yu. L. Smirnikova, V. V. Chaika and others. However, so far it is impossible to say that they have received a proper scientific analysis, as financial scientists have not resorted to a comprehensive examination of them, and conducted a fragmentary study. Thus, the purpose of the article is to consider the impact of tax policy on the implementation of the regulatory function of tax law. Article`s main body. The article focuses on clarifying the impact of tax policy on the implementation of the regulatory function of tax law in modern conditions. The presence of a corresponding dialectical relationship between tax and legal regulation and tax policy is emphasized, which is reflected in two planes: (1) through the definition of goals, objectives, results of tax policy, the directions of regulation of tax relations, its subject matter, limits and methods are determined, by which rules of conduct are established for subjects of tax relations, that is, we are talking about the impact on lawmaking activities in the field of taxation, the implementation of the regulatory function of tax law; (2) by determining the quality and effectiveness of tax legislation, the extent to which the tax policy has been implemented is assessed. Conclusions and prospects for the development. As we have shown, tax policy has its own meaning, it is organically linked to tax law, which by implementing the regulatory function implements the vectors indicated by the policy. Given the profound transformation of public relations that has taken place in our country in recent years, tax policy should be given a special role as a strong foundation for ensuring the effectiveness of tax and legal regulation.

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