Attribution Model of Travel Intention to Internet Celebrity Spots: A Systematic Exploration Based on Psychological Perspective

Previous studies have shown that the empathy process is the main driving factor that triggers tourists’ intention to visit Internet celebrity spots. However, the academic community has not yet formed a unified understanding of the concrete mechanism. Based on this, this study combines the connotations of meme theory and empathy theory and applies Structural Equation Modeling (SEM) to empirically analyze 340 valid samples of Internet celebrity spots visitors to explore the influence mechanism of attributional factors on travel intention. The result shows that mechanism of travel intention can be presented as a psychological model in which travel attribution of tourists to visit Internet celebrity spots is the independent variable, the travel intention is the dependent variable, and the empathy process is the intermediary variable. The influence intensity of internal attribution on affective empathy is higher than that of external attribution, while the influence intensity of external attribution on cognitive empathy has a comparative advantage, and there is a significant difference between them. Empathy process has a significant mediating effect on the relationship between travel attribution and travel intention of tourists to visit Internet celebrity spots, and the mediating effect of affective empathy is significantly greater than that of cognitive empathy. Overall, this study reveals the segmentation elements with strong explanatory power in the behavior of “internet celebrity spots punch in,” examines the practical effect of empathy process in the behavioral intention of traveling, and provides a theoretical reference for the transformation and upgrading of tourist destinations and marketing planning of online communication in the future.

Effects of Professional Skepticism, Competency and Workload Compression on the Ability to Detect Possible Fraud among Government Auditors

The purpose of this study was to investigate the impact of professional scepticism, competence, and workload compression on an auditor's ability to detect potential fraud. This sample consisted of 149 government auditors from the Indonesian Local Government Inspectorate. Data was gathered through the use of a questionnaire and analysed using the Partial Least Squares Structural Equation Modeling. The findings revealed that internal attribution (professional scepticism and competency) have a significant impact on an auditor's ability to detect the possibility of fraud. Workload compression as an external attribution, did not have a meaningful influence on an auditor's ability to detect probable fraud. Workload reduction was also found to be ineffective in moderating the relationship between internal attribution and an auditor's ability to detect probable fraud. The findings can guide local governments in developing policies aimed at enhancing the role of government auditors in detecting fraud. Keywords: government auditors, professional skepticism, attribution, workload compression

“They Overestimate Me All the Time:” Exploring Imposter Phenomenon among Indian Female Software Engineers

Imposter phenomenon is defined as a self-perception of intellectual fraudulence despite achieving objective success and accomplishments. Imposter phenomenon has been rigorously explored among high-achieving career professionals. The present qualitative study is an attempt to explore imposter phenomenon experiences among female software engineers in the Indian Information and Technology sector. The data, derived through in-depth and semi-structured interviews, has been analysed through a hybrid of an inductive and a theoretical thematic analysis method. Clance and Imes’ (1978, Psychother: Theory Res Pract, 15(3):241) article, “The Imposter Phenomenon in High Achieving Women: Dynamics and Therapeutic Intervention,” has been used for screening the sample and also, as a theoretical lens. The study reveals that external attribution of success, fear of failure, anxiety, and devaluing accomplishments are core psychological processes associated with the imposter phenomenon experience. The current work further found that parenting patterns characterized by lack of praises, comparison among siblings, lack of trust in children’s potential, and strict gender values are significant antecedents of Imposter Phenomenon.

Uncertainty management in organizational crisis communication: the impact of crisis responsibility uncertainty and attribution-based emotions on publics' further crisis information seeking

PurposeAlthough uncertainty has been identified as a key crisis characteristic and a multi-faceted construct essential to effective crisis management research and practice, only a few studies examined publics' perceived uncertainty with a focus on crisis severity uncertainty, leaving crisis responsibility uncertainty uninvestigated in organizational crisis settings.Design/methodology/approachTo close this research gap empirically, this study employed data from an online survey of a total of 817 US adults to examine how participants' crisis responsibility uncertainty and their attribution-based crisis emotions might impact their crisis responses such as further crisis information seeking.FindingsFirst, findings show that participants' crisis responsibility uncertainty was negatively associated with their attribution-independent (AI) crisis emotions (i.e. anxiety, fear, apprehension and sympathy) and external-attribution-dependent (EAD) crisis emotions (i.e. disgust, contempt, anger and sadness), but positively associated with internal-attribution-dependent (IAD) crisis emotions (i.e. guilt, embarrassment and shame). Second, crisis responsibility uncertainty and AI crisis emotions were positive predictors for participants' further crisis information seeking. Third, AI crisis emotions and IAD crisis emotions were parallel mediators for the relationship between participants' crisis responsibility uncertainty and their further crisis information seeking.Practical implicationsOrganizations need to pay attention to the perceived uncertainty about crisis responsibility and attribution-based crisis emotions since they can impact the decision of seeking crisis information during an ongoing organizational crisis.Originality/valueThis study improves uncertainty management in organizational crisis communication research and practice, connecting crisis responsibility uncertainty, attribution-based crisis emotions and publics' crisis information seeking.

How College Students Assess the Threat of Infectious Diseases: Implications for University Leaders and Health Communicators

Higher education institutions and their students face a wide range of infectious disease threats (IDTs). However, there is a lack of theory-driven research on how to provide communication for multiple IDTs to motivate protective action taking. To close this gap, this study focuses on college students and two IDT types: respiratory and sexually transmitted infections. We tested an IDT appraisal model with data from an online survey conducted at two U.S. universities with 842 students. Findings indicate that IDT type led to different patterns of threat appraisal and protective action taking intentions. More specifically, participants perceived sexually transmitted threats as significantly more predictable and more controllable than respiratory threats. Participants also had higher intention to take protective action in response to respiratory threats than sexually-transmitted threats. We also found that external attribution-dependent (EAD) emotions (i.e., anger, sadness, surprise, and confusion) and an internal-attribution-dependent (IAD) emotion (i.e., hope) were sequential mediators in the relationship between IDT appraisal and protective action taking intentions for both infectious disease types. Implications for IDT communication research and practice are discussed.

Changes of Causal Attribution by a Co-actor in Situations of Obvious Causality

In social contexts, people are responsible for their actions and outcomes. Diffusion of responsibility is a well-known social phenomenon: people feel less responsible when performing an action with co-actors than when acting alone. In previous studies, co-actors reduced the participant’s responsibility attribution by making the cause of the outcomes ambiguous. Meanwhile, it is unclear whether the presence of co-actors creates diffusion of responsibility even in situations where it is “obvious” that both oneself and the co-actor are the causes of an outcome. To investigate this potential diffusion of responsibility, we used a temporal binding (TB) task as a measure of causal attribution. Low TB effects indicate the enhancement of external attribution (i.e., diffusion of responsibility) in perceptual processing for the action and outcomes. To investigate the influence of presence of a co-actor on causal attribution, participants were required to act under two experimental conditions: an ALONE condition (participant only) or a TOGETHER condition (with a co-actor). The only difference between the two conditions was whether the actions were shared. In addition, to make participants feel responsible, they were induced to feel guilt. In the High-harm condition, participants gave a financial reduction to a third party. When guilt was induced, participants showed lower TB effects in the TOGETHER condition compared to the ALONE condition. Our study suggests that actions with a co-actor change causal attributions even though the causes of the outcome are obvious. This may have implications for understanding diffusion of responsibility in inhumane situations.

Influence of Childhood Trauma on Former Prisoners’ Attributional Style and Recidivism in Three Years

This study aimed to verify the mediating effects of attribution style, both external and internal, in the relationship between childhood trauma and former prisoners’ recidivism. In 2017, recidivism data on 235 former prisoners who had received Korea Rehabilitation Agency (KRA)’s housing support service in 2014, and had responded to the childhood traumatic questionnaire and surveys on external and internal attributions, were retrieved from the KRA. The analysis revealed that greater childhood trauma was correlated both with higher external and lower internal attribution. Although the relationship between high childhood trauma and recidivism was significant, no significant relationship appeared between internal/external attribution and recidivism. Further, the analysis did not confirm the mediating effect of attribution on the relationship between childhood trauma and recidivism. This indicates that traumatic experiences during childhood increase former prisoners’ external attribution, lower internal attribution, and lead to a higher probability of recidivism. These results demonstrate that interventions on childhood trauma may be effective in lowering recidivism because childhood trauma plays a key role in the former prisoners’ reoffending and attributions that may influence the interpretation of their criminal behavior.

Th e Eff ect of Attribution on Athlete Scandals: Consumer Responses toward Scandalized Athletes and Endorsements

The purpose of the current study, drawing on attribution theory, was to investigate consumers’ attribution process and its impact on their responses to a scandalized athlete and endorsement. The results of the experiment indicate that the distinctiveness of an athlete scandal prompts external attribution while having a negative impact on internal attribution. Additionally, the consistency of an athlete scandal triggers internal attribution. Moreover, the results show that internal (external) attribution has direct negative (positive) impact on attitude toward the scandalized athlete. Lastly, the results show that consumers’ attribution type indirectly determines the consumer responses toward the troubled athlete and endorsement perception. Findings of the current study provide empirical evidence to explain what informational cues consumers utilize when making causal inferences and how such causal inferences subsequently affect the consumer responses. Th e current study also provides marketing managers with useful implications to make informed decisions in the athlete transgression context.

Effect of frontline employee's hope and consumer failure during consumer-created emergencies

PurposeIn important interpersonal service interactions with a frontline employee (FLE), consumers at times fail to carry out their share of responsibility in the execution of the service, resulting in a situation of “consumer created emergency”. This might defeat the consumer's goal of availing the service (termed as consumer failure). This study explains the role of employee's hope in managing consumer failure in the situation of consumer created emergencies.Design/methodology/approachHypotheses were tested in three experiments that simulated service emergency across a general printing service situation and a travel service situation.FindingsThe study shows that: (1) FLE hope has a positive effect on consumer satisfaction, and is mediated by the consumer's assumed effort by the FLE; (2) the effect of FLE hope on consumer satisfaction changes with changing levels of consumer hopefulness about the service outcome; (3) despite situation of consumer created emergency, consumer failure results in low consumer satisfaction due to attribution error and (4) external attribution by the FLE could not significantly rectify consumer's attribution error and hence could not alleviate consumer dissatisfaction.Research limitations/implicationsThe study suggests relevance and pathways of managing emotions and attributions of consumers and FLEs for superior performance outcomes.Originality/valueThe study theorizes and tests the role of hope, which is an important positive emotion during emergencies because frontline service settings have heretofore predominantly focused on managing negative traits and outcomes.

How should intelligent agents apologize to restore trust?: The interaction effect between anthropomorphism and apology attribution on trust repair

Trust is essential in individuals' perception, behavior, and evaluation of intelligent agents. Indeed, it is the primary motive for people to accept new technology. Thus, it is crucial to repair trust in the event when it is damaged. This study investigated how intelligent agents should apologize to recover trust and how the effectiveness of the apology is different when the agent is humanlike compared to machine-like based on two seemingly competing frameworks of the CASA (Computers-Are-Social-Actors) paradigm and automation bias. A 2 (agent: Human-like vs. Machine-like) X 2 (apology attribution: Internal vs. External) between-subject design experiment was conducted (N = 193) in the context of the stock market. Participants were presented with a scenario in which they were supposed to make investment choices with the help of an artificial intelligence agent's advice. To see the trajectory of initial trust-building, trust violation, and trust repair process, we designed an investment game that consists of 5 rounds of 8 investment choices (in total, 40 investment choices). The results show that trust was repaired more efficiently when a human-like agent apologizes with internal compared to external attribution. However, the opposite pattern was observed among participants who had machine-like agents; the external compared to internal attribution condition showed better trust repair. Both theoretical and practical implications are discussed.