PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PERCETAKAN RUBY PRINTING

This study aims to investigate: (1) the effect of reliability on customers’ satisfaction, (2) the effect of responsiveness on customer satisfaction, (3) the effect of assurance on customer satisfaction, (4) the effect of empathy on customer satisfaction, (5) the effect of tangibles on customer satisfaction, and (60 the effects of reliability, responsiveness, assurance, empathy and tangible on customer satisfaction. This was a quantitative study. The research setting was Ruby Printing Bekasi, the research population comprised customers Ruby Printing. The research sample was selected using Lameshaw, resulting in 96,4 rounded to 100. The data collecting technique was a closed questionnaire with answer alternatives using the Likert Scale. The analysis technique was multiple linear regression analysis using F-test and t-test.

STRATEGI PENGEMBANGAN AGILE KNOWLEDGE WORKER DI DIVISI FINANCE PT PFIZER INDONESIA BERDASARKAN PERSPEKTIF HUMAN CAPITAL DAN KNOWLEDGE MANAGEMENT (The Development Strategic of Agile Knowledge Worker in Finance Division PT Pfizer Indonesia based on Human Capital and Knowledge Management Perspectives)

Radical and global changes in the world and also the fast development of knowledge economy era (Drucker, 1990) affected and forced all profit and non-profit organizations to be radically adaptive to the changes. Pfizer Inc, as one of the biggest pharmaceutical corporation in the world, also aware the needs to be adaptive in the radical change. Led be new CEO, Mr. Jeffrey B. Kindler, Pfizer keeps on enhancing and improving itself by conducting Pfizer transformation since early 2006. For Pfizer People, transformation is not a short cut process of reduction costs and restructurization, but transformation are mainly focused to develop healthier and better environment in the world as stated in Pfizer new motto in 2016: “Working for Healthier WorldTM” In finance division PT Pfizer Indonesia, the improvement and enhancement process are led by conducting Finance Survey in 2006. The survey becomes the basic evaluation and the key indicator as Finance Performance. From some theories on human capital compiled with other theories, references and understanding on knowledge management, change management, culture management, learning organization and agile leadership, I summarize the new concept of agile knowledge worker. I strongly support that the limitation of this new concept can be the new thoughts and ideas of the human capital and knowledge management development and implementation

PENERAPAN PRINSIP GOOD CORPORATE GOVERNANCE PADA PERUSAHAAN PENJAMINAN (STUDI KASUS PT JAMKRINDO)

The application of the principles of Good Corporate Governance was suppressed after economic crises in various countries in the 1990s. When observing the major financial scandals that were exposed, the public began to question the performance of the big companies involved in this scandal which went against the principles of Good Corporate Governance regarding accountability, equity, integrity, transparancy and responsibility. PT Jamkrindo is a state-owned company engaged in underwriting with program and nonprogram products. PT Jamkrindo is here to participate in elevating MSME-K actors to become more independent, develop and advance. PT Jamkrindo must implement good governance or Good Corporate Governance. This is important because so far MSMEs are not considered to need good corporate governance. Even though MSMEs contribute greatly to the Indonesian economy

PENGARUH MOTIVASI KERJA DAN LOYALITAS KERJA TERHADAP PRODUKTIVITAS KERJA KARYAWAN PT. CISARUA MOUNTAIN DAIRY

This study aims to determine the effect of work motivation and loyalty on the work productivity of PT. Cimory employees, and the research was conducted directly at the PT. Cimory factory in the Sentul industrial area. This research is a descriPT.ive study with a quantitative approach, the data collection techniques used in this study are questionnaires and direct interviews with related parties according to the research objectives. The research subjects used were employees of PT. Cimory as many as 100 respondents. The analysis technique uses the classical assum PT.ion test, multiple regression with the model feasibility test, namely the t test and f test. The results showed that from 100 respondents it was known that by means of the t test (partial), the variable of work motivation on the work productivity of PT. Cimory employees obtained a significant influence, with a value of t count 4.021 1.660 t table. As for the job loyalty variable partially there is no significant effect on the work productivity of PT. Cimory employees, with a value of t count 0.462 1.660 t table. While the f test (simultaneous) work motivation and job loyalty have a significant effect on the work productivity of PT. Cimory employees, with a calculated f value of 8.108 3.09.

HUBUNGAN PELAYANAN KONSUMEN DAN FASILITAS PERUSAHAAN TERHADAP KEPUASAN KONSUMEN PADA PT. AVANT GUARD INDONESIA

The Purpose of this study was to determine the effect of customer service and company facilities on customer satisfaction at PT Avant Guard Indonesia and to determine the variables that have a greater influence between customer services and company facilities on customer satisfaction at PT Avant Guard Indonesia. Based on testing with Chi square (X²), it is found that there is a significant relationship between customer service and customer satisfaction, or the better the service provided, the better customer satisfiction, For the relationship between company facilities and customer satisfiction, it is found that there is a significant relationship between company facilities and customer satisfaction, or the better the company facilities provided, the better customer satisfaction. From the calculation, it is also known that service has a greater influence, so that that the second Hypothesis can be accepted.