Ethics support through rapport: Elaborating the impact of service provider rapport on ethical behaviour intention of the tourists

2021 ◽  
Vol 63 ◽  
pp. 102693
Author(s):  
Widya Paramita ◽  
Naila Zulfa ◽  
Rokhima Rostiani ◽  
Yulia A. Widyaningsih ◽  
Mahfud Sholihin
Keyword(s):  
Service Provider ◽  
Ethical Behaviour ◽  
Ethics Support ◽  
The Impact

THE IMPACT OF SERVICE QUALITY ON BRAND LOYALTY OF DTAC SELULER SERVICE USERS

2017 ◽  
Vol 9 (1) ◽  
Author(s):  
Debby Arisandi
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Service Provider ◽  
Brand Loyalty ◽  
Service Industry ◽  
Positive Impact ◽  
Relevant Literature ◽  
Field Research ◽  
Main Research ◽  
The Impact

<p>Purpose- In the GSM seluler telephony sector, the main condition for protecting the subscriber base is to win customer to be loyalty, a key necessity for the maintenance of a brand loyalty in the long term. To achieve this aim, service quality must be measured and identified. This paper’s aim is to measure the effects of service quality towards brand loyalty on DTAC seluler service provider. This study will explore the relationship between service quality and brand loyalty in the seluler service industry.</p><p>Design/methodology/approach- The main research target sample covered 200 seluler phone users in Prince of Songka University, Hatyai campus. Field research was conducted. The questionnaire was formed by a synthesis of existing constructs in relevant literature. Reliability tests, descriptive statistic, and regressions analyses were performed to both confirm scale reliability and answer the research questions. The data were analysed by moderated regression analysis to test the hypotheses.</p><p>Findings- The findings of this study show that an overall service quality directly affects brand loyalty. Network quality, customer service, pricing structure and billing system are the service quality dimensions that have significant positive influence on brand loyalty, which in turn has a significant positive impact on brand loyalty 43,5%. Therefore, it plays a crucial role in winning customer loyalty.</p><p>Originality/value- It is of great importance for seluler operators in a mature market such as that of Thailand, to understand what the drivers of brand loyalty are. The present study produced useful findings, which can be utilized by seluler service provider managers, in their effort to develop and implement successful brand loyalty strategies. With respect to the findings, pricing structure has the most importance than others dimensions of service quality which provides positive outcomes on brand loyalty, not only in the present but also in the future. So, the effect of pricing structure on brand loyalty becomes greater than the effect of others dimenstions of service quality. Therefore, any GSM operator who wishes to preserve its existing subscriber base should concentrate on winning its subscribers’ loyalty, especially for DTAC.</p>Keywords- Seluler Services, Brand Loyalty, Service Quality

scholarly journals Analysis of Financial Statement of NRC Agro with Special Reference to Goods and Service Tax

2019 ◽  
pp. 45-65
Author(s):  
Nalla Bala Kalyan ◽  
Toopalli Sirisha
Keyword(s):  
Service Provider ◽  
Central Government ◽  
Financial Analysis ◽  
Financial Statements ◽  
Financial Statement ◽  
Accounting Data ◽  
Goods And Services ◽  
The Past ◽  
Provision Of Services ◽  
The Impact

The analysis of financial statements is an important aid to financial analysis. They provide information on how the firm has performed in the past and what is its current financial position. Financial analysis is the process of identifying the financial strengths and weakness of the firm from the available accounting data and financial statements. The analysis is done by establishing relationship between the different items of financial statements. The target of this paper is to examine the major features of GST. GST also known as the Goods and Services Tax is defined as the giant indirect tax structure premeditated to maintain and enhances the economic enlargement of a country. Service tax was a tax levied by Central Government of India on services provided or agreed to be provided excluding services covered under negative list and considering the Place of Provision of Services Rules, 2012 and collected as per Point of Taxation Rules, 2011 from the person liable to pay service tax. Person liable to pay service tax is governed by Service Tax Rules, 1994 he may be service provider or service receiver or any other person made so liable. It is an indirect tax wherein the service provider collects the tax on services from service receiver and pays the same to government of India. This paper has also focused on the impact of GST (Goods and Services Tax) will be on Indian Tax Scenario.

scholarly journals Budgetary restrictions and ethical behaviours in a hospital context – evidence from general surgeons

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Cristina Piedade Silva ◽  
Rita Martins de Sousa
Keyword(s):  
Medical Profession ◽  
Participant Observation ◽  
Methodological Approach ◽  
Treatment Options ◽  
Patient Treatment ◽  
Ethical Behaviour ◽  
Content Type ◽  
Ethical Implications ◽  
General Surgeons ◽  
The Impact

Purpose The purpose of this paper is to study how budgetary constraints can have ethical implications on patient treatment options. Design/methodology/approach By applying a qualitative methodological approach (interviews) and participant observation, this paper studies the behaviour of surgeons in scenarios of financial restriction. Findings The empirical findings show that despite the conflict between the economy and the leges artis, surgeons maintain the ethical and deontological principles of their profession with fair rules of orientation. Practical implications The importance of this study can be realised by its continuity. One of the authors is already implicated on a wider research to investigate the influence of the economic scarcity of resources on general surgeons’ ethical behaviours. Social implications This paper is a contribution to understanding the rules that restrain the activities of surgeons. Politicians sometimes do not have a full understanding of the pressures that the medical profession faces in their day-to-day activities. Currently, with the addition of problems relate to COVID-19, politicians and populations seem to better understand the importance of the Serviço Nacional de Saúde (SNS), This paper hopes that this understanding will be not only a conjectural moment. Originality/value In conjunction with the economic recession that began in the first decade of this century, health institutions have long faced budgetary constraints that condition their material and human resources and correspondingly shape the scope of health professional activities. Until now, it has not been studied the impact of economic crises on the ethical behaviour of Portuguese surgeons. Therefore, this research is a first step and a useful contribution to understanding the rules that can restrain (or not) the ethical conduct of these health professionals.

Development and Mitigation of Android Malware

2015 ◽  
pp. 51-66
Author(s):  
Vanessa N. Cooper ◽  
Hossain Shahriar ◽  
Hisham M. Haddad
Keyword(s):  
Service Provider ◽  
Private Information ◽  
Mobile Applications ◽  
Security Threats ◽  
Severe Damage ◽  
Android Malware ◽  
The Impact

As mobile applications are being developed at a faster pace, the security aspect of user information is being neglected. A compromised smartphone can inflict severe damage to both users and the cellular service provider. Malware on a smartphone can make the phone partially or fully unusable, cause unwanted billing, steal private information, or infect every name in a user's phonebook. A solid understanding of the characteristics of malware is the beginning step to prevent much of the unwanted consequences. This chapter is intended to provide an overview of security threats posed by Android malware. In particular, the authors focus on the characteristics commonly found in malware applications and understand the code level features that allow us to detect the malicious signatures. The authors also discuss some common defense techniques to mitigate the impact of malware applications.

scholarly journals Service Customer Loyalty: An Evaluation Based on Loyalty Factors

2020 ◽  
Vol 12 (6) ◽  
pp. 2260
Author(s):  
Neringa Vilkaite-Vaitone ◽  
Ilona Skackauskiene
Keyword(s):  
Customer Service ◽  
Customer Loyalty ◽  
Service Provider ◽  
Customer Behavior ◽  
Empirical Testing ◽  
Single Measure ◽  
Suggested Approach ◽  
The Impact ◽  
Insight Into ◽  
Over Time

This study sheds light on customer loyalty based on three groups of factors (customer, service provider, and environment). Noting the diversity of the effects of customer loyalty factors, this research investigates the impact of every factor upon customer loyalty. This paper provides an innovative insight into how a variety of customer loyalty factors might be combined into a single measure of customer loyalty. Finally, this study examines phases of customer loyalty and identifies the factors that prevent a peak of customer loyalty. The factors determining customer loyalty explain why customers move across different loyalty phases over time. The results of the empirical testing confirmed the practical applicability of the suggested approach for evaluating customer loyalty based on these factors. An innovative approach to the evaluation of customer loyalty is essential for marketers because it will help them to evaluate loyalty in cases where data about customer behavior are not collected. The findings of the research contribute to a better understanding of which factors are a viable basis for increasing customer loyalty, specifically in the catering and beauty markets, and offer guidance to marketing managers on how to shift customers to more desirable loyalty phases.

Advocacy, patronage and character at the eighteenth-century Scots bar

2006 ◽  
Vol 74 (1-2) ◽  
pp. 95-119
Author(s):  
John Finlay
Keyword(s):  
Eighteenth Century ◽  
Case Studies ◽  
Ethical Behaviour ◽  
Formal Care ◽  
Political Factors ◽  
The Impact

AbstractBeginning with two case studies, this article seeks to investigate the impact of patronage on conceptions of the ethical behaviour of practising advocates in post-Union Scotland. It is argued that efforts by individuals to protect their reputation and defend their character by reference to traditional notions of the virtuous advocate distort reality. The formal care taken by the Faculty of Advocates over admission to what it regarded as a noble profession, and in the promotion of ethical behaviour by ensuring that only competent men of good character took up the office of advocate, belies the fact that beneath the surface, concern with good character was often less important than family and political factors in securing acceptance and success at the bar.

Third-Party Project Management Services

1994 ◽  
Vol 8 (4) ◽  
pp. 248-251
Author(s):  
Christian Baumhauer
Keyword(s):  
Project Management ◽  
European Commission ◽  
Service Provider ◽  
Code Of Conduct ◽  
Third Party ◽  
New Type ◽  
The Impact ◽  
Good Behaviour ◽  
Management Services

This article analyses the emergence of a new type of service provider, specializing in third-party management services (TPMSPs), and investigates the impact of their involvement in collaborative projects. After assessing the benefits and risks of using TPMSPs, the author suggests that a code of conduct should be elaborated and puts forward initial ideas on what such a code might include. Finally, he suggests that the European Commission should facilitate the access of consortia to these types of services while at the same time enforcing rules of ‘good behaviour’.

Black money, “white” owners, and “blue” tenants in the Bangladesh housing market

2016 ◽  
Vol 23 (2) ◽  
pp. 501-526 ◽  
Author(s):  
S.M. Solaiman
Keyword(s):  
Housing Market ◽  
Money Laundering ◽  
Ethical Behaviour ◽  
Positive Contribution ◽  
Human Beings ◽  
Economic Sectors ◽  
Content Type ◽  
The People ◽  
The Government ◽  
The Impact

Purpose The main purpose of this paper is to critically examine the impact of black money whitening opportunity on the Bangladesh housing market and its ramifications for honest taxpayers and criminal conduct of the people in the country. Design/methodology/approach This paper relies on both primary and secondary materials and carries out an archival analysis of the resources available in libraries and online databases. Findings It demonstrates that black money whitening opportunity has failed to create additional demands for housing property, rather it encourages money laundering, corruption and other criminal activities. Hence, a set of specific recommendations have been submitted to effectively deal with the prevention of generation of black money instead of allowing them to be invested in properties with impunity. Research limitations/implications The discussions are concentrated on the legality of offering amnesty to black money holders and the impact of such indemnities on the housing market in Bangladesh; hence, it does not consider impacts on other economic sectors. It is expected that the publication of this paper will stimulate the government of Bangladesh to discontinue the disputed amnesty in Bangladesh, and other nations having similar problems with black money will be encouraged to follow suit. Practical implications It is anticipated that the implementation of the recommendations furnished in this paper will contribute to significantly decreasing money laundering, corruption and other offences involving money in Bangladesh and in other countries. Social implications Prevention of corruption and other financial crimes. Originality/value This paper represents its originality in its critical analysis of frequent offerings of the opportunity for whitening black money and their unfair impacts on honest taxpayers and resultant stimulation for engaging in money laundering, corruption and other felonies. It evidently justifies the assumption that such amnesties to wrongdoers are contrary to the national constitution, anti-corruption and anti-money laundering legislation and they wound the sense of ethical behaviour of human beings. Moreover, it proves the hypothesis that such opportunities being offered to black money holders have no positive contribution towards creating additional demands in the country’s property markets.

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