A hybrid approach to finding relevant social media content for complex domain specific information needs

In this chapter, the authors introduce and discuss the approach for defining IT interoperability solutions on national level for social services in Finland. Goals and phases of the national initiative are presented, and various projects related to the transformation and unification of various aspects of supporting social services via interoperability solutions are illustrated. In addition, the path from general e-Government requirements through the definition of domain-specific information and documentation down to the development of technology solutions and dissemination plan is presented. The authors highlight several success factors and issues for the organization of multipartite collaboration, the specification of architectural and information management approach, the selection and definition of technology standards to support the domain-specific information needs and specifications and strategic alternatives for central information repositories.

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National Interoperability Approach for Social Services Information Management in Finland

Interoperability in Digital Public Services and Administration ◽

10.4018/978-1-61520-887-6.ch014 ◽

2011 ◽

pp. 254-278 ◽

Cited By ~ 2

Author(s):

Juha Mykkänen ◽

Konstantin Hyppönen ◽

Pekka Kortelainen ◽

Antero Lehmuskoski ◽

Virpi Hotti

Keyword(s):

Information Management ◽

Social Services ◽

Information Needs ◽

Success Factors ◽

National Level ◽

Management Approach ◽

Specific Information ◽

Domain Specific ◽

National Initiative ◽

Definition Of

In this chapter, the authors introduce and discuss the approach for defining IT interoperability solutions on national level for social services in Finland. Goals and phases of the national initiative are presented, and various projects related to the transformation and unification of various aspects of supporting social services via interoperability solutions are illustrated. In addition, the path from general e-Government requirements through the definition of domain-specific information and documentation down to the development of technology solutions and dissemination plan is presented. The authors highlight several success factors and issues for the organization of multipartite collaboration, the specification of architectural and information management approach, the selection and definition of technology standards to support the domain-specific information needs and specifications and strategic alternatives for central information repositories.

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The Best, the Worst, and the Hardest to Find: How People, Mobiles, and Social Media Connect Migrants In(to) Europe

Social Media + Society ◽

10.1177/2056305118764428 ◽

2018 ◽

Vol 4 (1) ◽

pp. 205630511876442 ◽

Cited By ~ 17

Author(s):

Maren Borkert ◽

Karen E. Fisher ◽

Eiad Yafi

Keyword(s):

Social Media ◽

Digital Literacy ◽

Information Needs ◽

Specific Information ◽

Bodily Harm ◽

False Information ◽

Complex Information ◽

Complex Landscape ◽

Displaced People ◽

Radical Shift

For displaced people, migrating into Europe has highly complex information needs about the journey and destination. Each new need presents problems of where to seek information, how to trust or distrust information, and financial and other costs. The outcomes of receiving poor or false information can cause bodily harm or death, loss of family, or financial ruin. We aim to make two major contributions: First, provide rich insights into digital literacy, information needs, and strategies among Syrian and Iraqi refugees who entered Europe in 2015, a topic rarely dealt with in the literature. Second, we seek to change the dominant perspective on migrants and refugees as passive victims of international events and policies by showing their capacities and skills to navigate the complex landscape of information and border regimes en route to Europe. Building on research at Za’atari refugee camp (Jordan), we surveyed 83 Arab refugees in two centers in Berlin. Analyses address refugees’ temporal information worlds, focusing on the importance and difficulty in finding specific information, how migrants identify mis- and disinformation, and the roles of information and technology mediaries. Findings illustrate the digital capacities refugees employ during and after their journey to Europe; they show social support via social media and highlight the need for a radical shift in thinking about and researching migration in the digital age.

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WORKSHOP STRATEGI PENINGKATAN POPULARITAS KONTEN SERTA MENJAGA KEAMANAN DATA PRIBADI DI BERBAGAI PLATFORM MEDIA SOSIAL

SELAPARANG Jurnal Pengabdian Masyarakat Berkemajuan ◽

10.31764/jpmb.v4i1.2929 ◽

2020 ◽

Vol 4 (1) ◽

pp. 251

Author(s):

Siti Alvi Sholikhatin ◽

Wanda Fitrianingsih ◽

Sahira Dhiyaulhaq

Keyword(s):

Social Media ◽

Community Service ◽

Information Needs ◽

Personal Data ◽

Media Content ◽

Self Awareness ◽

Digital Era ◽

The Social ◽

Agar Media ◽

Use Of Social Media

ABSTRAKMedia sosial telah merubah gaya hidup masyarakat di era digital yang perkembangannya kini semakin pesat. Media sosial dimanfaatkan oleh masyarakat di berbagai bidang kehidupan, tak terkecuali di bidang pendidikan. Penggunaan media sosial selain untuk mendukung kegiatan belajar mengajar, juga sebagai media promosi institusi tersebut kepada masyarakat luas. Popularitas media sosial mempengaruhi rating dan bagaimana seseorang menciptakan branding untuk diri mereka. Oleh karena itu, diperlukan strategi yang efektif agar media sosial yang digunakan dapat memberikan manfaat yang optimal. Aspek lain yang tak kalah penting adalah menjaga keamanan informasi data diri seseorang di akun media sosial. Oleh sebab itu, pengetahuan untuk meningkatkan kesadaran diri akan pentingnya menjaga keamanan informasi data diri perlu terus digalakkan, terutama di kalangan guru yang menjadi penggiat media sosial baik untuk kepentingan pribadi maupun institusi. Menjawab kebutuhan tersebut, maka diadakan workshop tentang keamanan data diri dan konten media sosial. Tujuan diadakannya workshop ini adalah untuk menumbuhkan kesadaran akan pentingnya menjaga keamanan data pribadi sekaligus mempelajari strategi tentang peningkatan popularitas konten di media sosial. Metode yang digunakan dalam pelaksanaan workshop ini adalah dengan penyampaian materi dalam bentuk ceramah, hasil dari pengabdian kepada masyarakat ini yaitu sebanyak 90% guru di SMP Negeri 3 Purbalingga menilai bahwa workshop ini sangat bermanfaat untuk menambah pengetahuan dan meningkatkan kesadaran dalam menjaga data pribadi di akun media sosial. Kata kunci: pengabdian masyarakat; workshop; media sosial; keamanan; data pribadi. ABSTRACTSocial media has changed the lifestyle of people in the digital era. Social media is used in various fields, including education. The use of social media is not only to support the teaching process and learning activities, but also to promote the institution to the wider community. The popularity of social media influences rating and how a person creates branding for themselves. Therefore, an effective strategy is needed so that the social media can provide optimal benefits. Another aspect that is also important is the security of personal data on social media accounts. Thus, knowledge to increase self-awareness of the importance of maintaining the security of personal data information needs to be continuously promoted, especially among teachers who are social media activists for both personal and institutional interests. Responding to the need, workshop about privacy security and social media content was held. This workshop is conducted with the main goal is to raise the awareness of privacy security and strategic ways to improve popularity in social media. The method used in this workshop is a lecture performed in front of the audience, and the result shows as many as 90% of teachers at SMP Negeri 3 Purbalingga considered this workshop is useful to increase knowledge and awareness in maintaining personal data on social media accounts. Keywords: community service; workshop; social media; security; personal data.

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Finding Users’ Voice on Social Media: An Investigation of Online Support Groups for Autism-Affected Users on Facebook

International Journal of Environmental Research and Public Health ◽

10.3390/ijerph16234804 ◽

2019 ◽

Vol 16 (23) ◽

pp. 4804 ◽

Cited By ~ 6

Author(s):

Zhao ◽

Zhang ◽

Wu

Keyword(s):

Social Media ◽

Support Groups ◽

Health Informatics ◽

Information Needs ◽

Latent Dirichlet Allocation ◽

Daily Basis ◽

Specific Information ◽

Online Support Groups ◽

Use Of The Internet ◽

Natural Language Process

The trend towards the use of the Internet for health information purposes is rising. Utilization of various forms of social media has been a key interest in consumer health informatics (CHI). To reveal the information needs of autism-affected users, this study centers on the research of users’ interactions and information sharing within autism communities on social media. It aims to understand how autism-affected users utilize support groups on Facebook by applying natural language process (NLP) techniques to unstructured health data in social media. An interactive visualization method (pyLDAvis) was employed to evaluate produced models and visualize the inter-topic distance maps. The revealed topics (e.g., parenting, education, behavior traits) identify issues that individuals with autism were concerned about on a daily basis and how they addressed such concerns in the form of group communication. In addition to general social support, disease-specific information, collective coping strategies, and emotional support were provided as well by group members based on similar personal experiences. This study concluded that Latent Dirichlet Allocation (LDA) is feasible and appropriated to derive topics (focus) from messages posted to the autism support groups on Facebook. The revealed topics help healthcare professionals (content providers) understand autism from users’ perspectives and provide better patient communications.

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Searching in the Context of a Task: A Review of Methods and Tools

CLEI electronic journal ◽

10.19153/cleiej.21.1.1 ◽

2018 ◽

Vol 21 (1) ◽

Author(s):

Ana Maguitman

Keyword(s):

Information Needs ◽

Information Overload ◽

Contextual Information ◽

Research Area ◽

Specific Information ◽

Interaction Patterns ◽

Domain Specific ◽

Query Generation ◽

Context Data

Contextual information extracted from the user task can help to better target retrieval to task-relevant content. In particular, topical context can be exploited to identify the subject of the information needs, contributing to reduce the information overload problem. A great number of methods exist to extract raw context data and contextual interaction patterns from the user task and to model this information using higher-level representations. Context can then be used as a source for automatic query generation, or as a means to refine or disambiguate user-generated queries. It can also be used to filter and rank results as well as to select domain-specific search engines with better capabilities to satisfy specific information requests. This article reviews methods that have been applied to deal with the problem of reflecting the current and long-term interests of a user in the search process. It discusses major difficulties encountered in the research area of context-based information retrieval and presents an overview of tools proposed since the mid-nineties to deal with the problem of context-based search.

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Marketing communication objectives through digital content marketing on social media

Fórum Empresarial ◽

10.33801/fe.v25i1.18496 ◽

2020 ◽

pp. 79-104

Author(s):

Janice J. Nieves-Casasnovas ◽

Frank Lozada-Contreras

Keyword(s):

Social Media ◽

Marketing Strategies ◽

Brand Awareness ◽

Digital Content ◽

Media Content ◽

Marketing Communication ◽

Case Study Design ◽

Multiple Case ◽

Content Marketing

The purpose of this study was to determine what type of marketing communication objectives are present in the digital content marketing developed by luxury auto brands with social media presence in Puerto Rico, particularly Facebook. A longitudinal multiple-case study design was used to analyze five luxury auto brands using content analysis on Facebook posts. This analysis included identification of marketing communication objectives through social media content marketing strategies, type of media content and social media metrics. Our results showed that the most used objectives are brand awareness, brand personality, and brand salience. Another significant result is that digital content marketing used by brands in social media are focused towards becoming more visible and recognized; also, reflecting human-like traits and attitudes in their social media.

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The Use of Social Media by the Botswana Government and Governance of Liquid Communication

Mousaion ◽

10.25159/2663-659x/5967 ◽

2019 ◽

Vol 37 (1) ◽

Author(s):

Tshepho Lydia Mosweu

Keyword(s):

Social Media ◽

Customer Service ◽

Community Involvement ◽

Media Content ◽

Service Access ◽

Communication Tool ◽

African Countries ◽

The World ◽

The Government ◽

Use Of Social Media

Social media as a communication tool has enabled governments around the world to interact with citizens for customer service, access to information and to direct community involvement needs. The trends around the world show recognition by governments that social media content may constitute records and should be managed accordingly. The literature shows that governments and organisations in other countries, particularly in Europe, have social media policies and strategies to guide the management of social media content, but there is less evidence among African countries. Thus the purpose of this paper is to examine the extent of usage of social media by the Botswana government in order to determine the necessity for the governance of liquid communication. Liquid communication here refers to the type of communication that goes easily back and forth between participants involved through social media. The ARMA principle of availability requires that where there is information governance, an organisation shall maintain its information assets in a manner that ensures their timely, efficient and accurate retrieval. The study adopted a qualitative case study approach where data were collected through documentary reviews and interviews among purposively selected employees of the Botswana government. This study revealed that the Botswana government has been actively using social media platforms to interact with its citizens since 2011 for increased access, usage and awareness of services offered by the government. Nonetheless, the study revealed that the government had no official documentation on the use of social media, and policies and strategies that dealt with the governance of liquid communication. This study recommends the governance of liquid communication to ensure timely, efficient and accurate retrieval when needed for business purposes.

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Motivating Exercise Through Social Media: Is a Picture Always Worth a Thousand Words?

10.31234/osf.io/yw452 ◽

2018 ◽

Author(s):

Caitlyn Johnston ◽

William E. Davis

Keyword(s):

Social Media ◽

Individual Differences ◽

Experimental Design ◽

Health Behaviors ◽

Media Content ◽

Exercise Motivation ◽

Positive Health ◽

Content Type ◽

Within Subjects

In the present study, we examined how the influence of exercise-related social media content on exercise motivation might differ across content type (with images vs. without images) and account type (individual vs. corporate). Using a 2 × 2 within-subjects experimental design, 229 participants viewed a series of 40 actual social media posts across the four conditions (individual posts with images, corporate posts with images, individual posts without images, and corporate posts without images) in a randomized order. Participants rated the extent to which they felt each social media post motivated them to exercise, would motivate others to exercise, and was posted for extrinsic reasons. Participants also completed other measures of individual differences including their own exercise motivation. Posts with images from individuals were more motivating than posts with images from corporations; however, corporate posts without images were more motivating than posts without images from individuals. Participants expected others to be similarly motivated by the stimuli, and perceived corporate posts as having been posted for more extrinsic reasons than individuals’ posts. These findings enhance our understanding of how social media may be used to promote positive health behaviors.

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