Evidence of an Inverted U–Shaped Relationship between Stakeholder Management Performance Variation and Firm Performance

2021 ◽  
pp. 1-27
Author(s):  
André O. Laplume ◽  
Jeffrey S. Harrison ◽  
Zhou Zhang ◽  
Xin Yu ◽  
Kent Walker
Keyword(s):  
Firm Performance ◽  
Stakeholder Theory ◽  
Positive Relationship ◽  
Stakeholder Management ◽  
Management Performance ◽  
Firm Level ◽  
Performance Variation ◽  
Considerable Debate ◽  
Firm Investments ◽  
The Subject

Empirical research is largely supportive of the assertion of instrumental stakeholder theory that a positive relationship exists between “managing for stakeholders” and firm performance. However, despite considerable debate on the subject, the amount of variation across firm investments in stakeholders (stakeholder management performance) has not been adequately investigated. We address this gap using a sample of more than eighteen thousand firm-level observations over ten years. We find evidence to support an inverted U–shaped relationship between variation in stakeholder management performance and Tobin’s q, suggesting that firms that have some imbalance in their stakeholder management, but not too much, perform best. We discuss the implications of our study for instrumental stakeholder theory and managerial practice.

scholarly journals Incumbent Stakeholder Management Performance and New Entry

2020 ◽  
Author(s):  
André Laplume ◽  
Kent Walker ◽  
Zhou Zhang ◽  
Xin Yu
Keyword(s):  
Business Ethics ◽  
Competitive Advantage ◽  
Stakeholder Theory ◽  
Stakeholder Management ◽  
Stakeholder Group ◽  
Curvilinear Relationship ◽  
Management Performance ◽  
Entrepreneurial Entry ◽  
Very High ◽  
New Entry

Abstract Instrumental stakeholder theory seeks to explain how managing stakeholders effectively can yield competitive advantage for incumbent firms. We extend instrumental stakeholder theory to explain and predict future competition operationalized as new entrepreneurial entries. Our study is among the first to empirically examine the relationships between aggregate stakeholder management performance and the entrepreneurial entries of individuals. Using a combined U.S. dataset from 2003 to 2013 from the Kinder, Lydenberg and Domini (KLD) Index, Compustat, and Kauffman’s Entrepreneurship Survey, we find support for three hypotheses. First, higher levels of stakeholder management performance are related to lower rates of entrepreneurial entry. Second, a curvilinear relationship exists between stakeholder management performance and entrepreneurial entry, where both low and very high stakeholder management performance increase entrepreneurial entry. Third, the greater the variance in stakeholder management performance across stakeholders, the more entrepreneurial entry. Our findings suggest that managing for stakeholders can help to avoid future competition. We add an entrepreneurship lens to the business ethics of stakeholder theory showing how incumbent stakeholder management performance shapes opportunities for entrepreneurs, a largely neglected stakeholder group.

Guest–Server Exchange Model and Performance: The Connection Between Service Climate and Unit-Level Sales in Multiunit Restaurants

2016 ◽  
Vol 42 (1) ◽  
pp. 122-141 ◽  
Author(s):  
Alex M. Susskind ◽  
K. Michele Kacmar ◽  
Carl P. Borchgrevink
Keyword(s):  
Firm Performance ◽  
Structural Equation ◽  
Process Management ◽  
Service Providers ◽  
Equation Model ◽  
Exchange Model ◽  
Service Climate ◽  
Firm Level ◽  
Organizational Policies ◽  
Guest Satisfaction

Using a sample of 51 full-service restaurants from three competing full-service restaurant companies, we extended the research on service process management by connecting the reactions of service-based employees to guests’ satisfaction with their service experience and firm-level performance. We replicated and confirmed previous tests of the existing guest–server exchange model connecting frontline-level employees’ attitudes toward their work as service providers to guests’ satisfaction in the restaurants. Most notably, we extended the guest–server exchange model by including the relationship between guests’ reports of satisfaction with service and firm performance, bringing together three unique sources of data. The findings from the test of our structural equation model revealed that 26% of the variance in firm performance was accounted for by guest satisfaction, showing that organizational policies and support for employees, are connected to a positive service climate, guest satisfaction, and firm performance, measured as sales per available seat in each restaurant.

Making an Impact Through Information Technology

2021 ◽  
Vol 3 (2) ◽  
pp. 14-23
Author(s):  
Mostafa Sayyadi Ghasabeh
Keyword(s):  
Information Technology ◽  
Transformational Leadership ◽  
Knowledge Management ◽  
Firm Performance ◽  
Positive Relationship ◽  
Review Of The Literature ◽  
Mediating Role ◽  
The Relationship ◽  
Role Of Information

This research contributes to the fields of knowledge management, transformational leadership, as well as information technology. This article presents the theoretical underpinnings of the framework together with a thorough review of the literature. This research indicates that there is a positive relationship between transformational leadership, knowledge management, and firm performance. The synthesis of the literature also lends support for the mediating role of information technology in the relationship between transformational leadership and knowledge management.

Hoteliers’ Perceptions of the Impacts of Green Tourism on Hotel Operating Costs in Zimbabwe: The Case of Selected Harare Hotels

2012 ◽  
Vol 02 (11) ◽  
pp. 64-73
Author(s):  
Nelson Zengeni ◽  
Dorothy Monica Fungai Zengeni ◽  
Shelter Muzambi
Keyword(s):  
Positive Relationship ◽  
Green Revolution ◽  
Operating Costs ◽  
Hotel Employees ◽  
Green Tourism ◽  
The Subject ◽  
Key Drivers ◽  
Relationship Of

The purpose of the study was to determine the possible relationship of green hospitality and operating costs in Zimbabwe’s hotels. To achieve this, it looked at practices in hotels and their effect on operating costs and also on the awareness levels of the employees on the subject. The study showed that there is both a negative and positive relationship between green hospitality and operating costs as perceived by the hotel employees. The findings also revealed that employee awareness is important in the discussion of green tourism as a measure of controlling costs as they (employees) are the key drivers of the green revolution.

scholarly journals HUBUNGAN ANTARA PERSEPSI TERHADAP KEBISINGAN DENGAN STRES KARYAWAN

Jurnal Ecopsy ◽  
2016 ◽  
Vol 1 (1) ◽  
Author(s):  
Juliana Sari Pratiwi ◽  
Hemy Heryati Anward ◽  
Silvia Kristanti Tri Febriana
Keyword(s):  
Data Collection ◽  
Key Words ◽  
Stress Level ◽  
Random Sampling ◽  
Positive Relationship ◽  
Sampling Technique ◽  
Education Level ◽  
Machine Operators ◽  
The Subject ◽  
The Relationship

Penelitian ini bertujuan untuk mengetahui hubungan antara persepsi terhadap kebisingan dengan stres karyawan PT. PLN (Persero) PLTU Sektor Asam Asam. Subjek penelitian ini adalah karyawan / pekerja lapangan bagian operator mesin pada PT. PLN (Persero) PLTU Sektor Asam Asam, dengan kriteria karyawan / pekerja yang berjenis kelamin pria. Jumlah subjek penelitian sebanyak 40 orang. Subjek dipilih dengan menggunakan teknik purposive random sampling. Subjek penelitian berusia 20 tahun sampai dengan 50 tahun. Tingkat pendidikan subjek penelitian adalah STM Mesin berjumlah 14 orang, STM Listrik berjumlah 9 orang, D1 Mesin berjumlah 3 orang, D1 Listrik berjumlah 8 orang, D3 Mesin berjumlah 4 orang dan S1 Tehnik Mesin berjumlah 2 orang. Instrumen yang digunakan dalam pengumpulan data adalah Kuesioner untuk mengukur Persepsi Terhadap Kebisingan dan Skala untuk mengukur Stres. Sebelum digunakan instrumen-instrumen ini diujicoba terlebih dahulu. Hasil penelitian menunjukkan bahwa koefisien korelasi Persepsi Terhadap Kebisingan dengan Stres adalah ( r = 0,482 dengan p = 0,003 (p < 0,01) ). Hal ini menunjukkan bahwa ada hubungan positif antara persepsi terhadap kebisingan dengan stres karyawan PT. PLN (Persero) PLTU Sektor Asam Asam diterima. Jadi, semakin tinggi persepsi terhadap kebisingan, maka semakin tinggi pula tingkat stres, dan semakin rendah tingkat persepsi terhadap kebisingan, maka semakin rendah pula tingkat stres.  Kata kunci : Persepsi terhadap kebisingan, stress This study aims to determine the relationship between perceptions of noise with the stress of employees PT. PLN (Persero) PLTU Sektor Asam Asam. The subject of this study were employees / workers in the field of machine operators PT. PLN (Persero) PLTU Sektor Asam Asam, the criteria of employees / workers who are male. The number of subjects is 40 people. Subjects were selected using purposive random sampling technique. Subjects aged 20 years to 50 years. The subjects education level is STM Machine totaled 14 people, STM Electrical totaled 9 people, D1 Machine totaled 3 people, D1 Electrical totaled 8 people, D3 Machine totaled 4 people and S1 Techniques Machine totaled 2 people. Instruments used in data collection are questionnaires to measure Perception of noise and Scale to measure stress. Prior to use these instruments are tested first. The results showed that the correlation coefficient Perceptions of noise with the Stress is ( r = 0.482 with p = 0.003 (p <0.01) ). This suggests that there is a positive relationship between perceptions of noise with the stress of employees PT. PLN (Persero) PLTU Sektor Asam Asam be accepted. Thus, the higher the perception of noise, the higher the stress level, and the lower the perceived level of noise, then the lower the stress level. Key words : The perception of noise, stress

scholarly journals NOVEL “ORANG-ORANG PROYEK”: SEJARAH ORDE BARU

TELAGA BAHASA ◽  
2021 ◽  
Vol 8 (1) ◽  
Author(s):  
Ramis Rauf
Keyword(s):  
Set Theory ◽  
Positive Relationship ◽  
New Order ◽  
The Novel ◽  
Literary Works ◽  
Alain Badiou ◽  
History Of ◽  
The Subject

This study wants to reveal the truth procedures in Ahmad Tohari's novel Orang-Orang Proyek, as a part of an event and a factor in the presence of a new subject. This research would answer the problem: how was the subjectification of Ahmad Tohari in Orang-Orang Proyek novel as truth procedures? This study used the set theory by Alain Badiou. The set theory explained that within a set there were members of "Existing" or Being and events as "Plural" members.  The results proved that the subjectivity between Tohari and New Order events produced literary works: Orang-Orang Proyek. This happened because there was a positive relationship between the author and the event as well as on the naming of the event. Not only as of the subject but also do a fidelity to what he believed to be a truth. The truth procedures or the void—originating from the New Order event—was in the history of the making of a bridge in a village in Java island, Indonesia during the New Order period that filled with corruption, collusion, and nepotism. Tohari then embodied it in his novel. By the presences of the novel, we could know the category of Tohari's presentation as a new subject such as faithful, reactive, and obscure.

scholarly journals Examining The Benefits And Challenges Of Implementing Total Quality Management Practices In Manufacturing Small And Medium-Sized Enterprises In Ghana

2021 ◽  
Vol 8 (12) ◽  
pp. 64-80
Author(s):  
Cynthia Oduro Nyarko
Keyword(s):  
Firm Performance ◽  
Quality Management ◽  
Positive Relationship ◽  
Process Management ◽  
Management Practices ◽  
National Development ◽  
Structured Interview ◽  
Total Quality ◽  
Significant Positive Relationship ◽  
Quality Management Practices

Micro, Small and medium-sized enterprises (MSMEs) are important to national development as they produce a huge percentage of the national output and provide an even greater proportion of employment. They play a significant role in economic growth, innovation, poverty alleviation and raise standard of living.  Research has shown that most manufacturing SMEs that adopt and implement TQM practices exhibited a significant positive relationship and confirmed that TQM practices are indicators of firm performance.  The study examines the benefits of TQM implementation, and the challenges these manufacturing SMEs face in their attempt to implement TQM practices.  The study which was exploratory in nature used descriptive survey and a structured interview to collect data from the SMEs who were purposively selected for the interview.  The study purposively selected fifty (50) owner-managers for the interview, but due to the COVID-19 health pandemic, only five (5) participated in the interview.  A sample size of 5 respondents were selected for exploratory study in Accra metropolitan area of the Greater Accra region to respond to the interview instrument.   The tool for qualitative data analysis was NVivo version 11.  The study discovered that manufacturing SMEs adopted and implemented TQM practices in their organisations. The TQM practices which were analysed were: organisational leadership; strategic planning and development; customer focus; human resource focus; continuous improvement and process management.  The study established that effective implementation of TQM practices led to financial performance of these manufacturing SMEs as there was a significant positive relationship between the TQM practices and firm performance.   The study although confirmed a direct positive relationship between quality management practices and firm performance, there were numerous challenges that serves as barriers to TQM implementation in the organisations. The challenge of downsizing was the most reported among the SMEs.  It is recommended that manufacturers in the SME sector must be aware of the prospects of quality management practices since the success of its implementation depends largely on its awareness.  It is also recommended that SMEs identifies challenges that face its implementation of TQM, so as to eliminate any barrier to its implementation.

scholarly journals KEMAMPUAN PENALARAN MATEMATIKA DAN SELF-EFFICACY SISWA SMP

2020 ◽  
Vol 8 (1) ◽  
pp. 33
Author(s):  
Aprisal Aprisal ◽  
Sartika Arifin
Keyword(s):  
Self Efficacy ◽  
Positive Relationship ◽  
Mathematical Reasoning ◽  
Descriptive Analysis ◽  
Reasoning Ability ◽  
Correlation Test ◽  
Eighth Grade Students ◽  
Ability Tests ◽  
The Subject ◽  
Inferential Analysis

This study is a survey research using quantitative approach. The subject in this study was eighth grade students with 132 students. Data in this study were collected using two instruments, namely mathematics reasoning ability tests and self-efficacy questionnaires. Analysis of the data in this study was divided into two parts, namely descriptive analysis and inferential analysis. Descriptive analysis described of mathematical reasoning ability and self-efficacy. Inferential analysis used Pearson product moment correlation test to find relationship between self-efficacy and mathematical reasoning ability. The results of the study showed that the students' self-efficacy was in high category and the strength aspect was the dimension of self-efficacy with the highest score. In mathematical reasoning ability, the ability of students to give correct and complete evidence of solutions has the highest score. The result of correlation test showed that there was relationship between self-efficacy and mathematical reasoning ability with a positive relationship

scholarly journals Health Insurance Coverage and Firm Performance: Evidence Using Firm Level Data from Vietnam

2018 ◽  
Vol 18 (4) ◽  
Author(s):  
Hiroyuki Yamada ◽  
Tien Manh Vu
Keyword(s):  
Health Insurance ◽  
Firm Performance ◽  
Large Scale ◽  
Manufacturing Sector ◽  
Insurance Coverage ◽  
Health Insurance Coverage ◽  
Positive Health ◽  
Firm Level ◽  
Positive Effects ◽  
Level Data

Abstract In literature, there is limited direct evidence regarding the effect of health insurance coverage on firm performance and worker productivity. We study the impacts of health insurance on medium- and large-scale domestic private firms’ performance and productivity in Vietnam, using a large firm level census dataset. We find statistically, but suggestive, positive health insurance effects on both aggregate profit and profit per worker for both complying and non-complying firms when using the full sample. We further restrict the sample to specific industries. The positive health insurance effects could exist for both complying and non-complying firms in the heavy manufacturing and construction sector, while such positive effects could be only significant for complying firms in the wholesale/retail sectors. We could not find any evidence of positive health insurance effects in the light manufacturing sector. These results imply that the impacts of health insurance could be industry specific.

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