scholarly journals Phonetic convergence towards American English by Indian agents in international service encounters

2017 ◽  
Vol 38 (3) ◽  
pp. 244-274
Author(s):  
Claire Cowie ◽  
Anna Pande

Abstract In outsourced voice-based services (call centres are a typical example), an agent providing a service is likely to accommodate their speech to that of the customer. In services outsourced to India, as in other postcolonial settings, the customer accent typically does not have a place in that agent’s repertoire. This presents an opportunity to test whether exposure to the customer accent through telephone work promotes phonetic convergence, and/or whether social factors are implicated in convergence. In this map task experiment, 16 IT workers from Pune (half of whom regularly spoke to American colleagues on the telephone) gave directions to American followers. There was evidence of imitation of the bath vowel with an American addressee. However, imitation did not depend on exposure alone. Attitudes to American English, social networks and individuals’ sense of themselves as performers affected their behaviour in the experiment.

2010 ◽  
Vol 39 (4) ◽  
pp. 437-456 ◽  
Author(s):  
Molly Babel

AbstractRecent research has been concerned with whether speech accommodation is an automatic process or determined by social factors (e.g. Trudgill 2008). This paper investigates phonetic accommodation in New Zealand English when speakers of NZE are responding to an Australian talker in a speech production task. NZ participants were randomly assigned to either a Positive or Negative group, where they were either flattered or insulted by the Australian. Overall, the NZE speakers accommodated to the speech of the AuE speaker. The flattery/insult manipulation did not influence degree of accommodation, but accommodation was predicted by participants' scores on an Implicit Association Task that measured Australia and New Zealand biases. Participants who scored with a pro-Australia bias were more likely to accommodate to the speech of the AuE speaker. Social biases about how a participant feels about a speaker predicted the extent of accommodation. These biases are, crucially, simultaneously automatic and social. (Speech accommodation, phonetic convergence, New Zealand English, dialect contact)*


2014 ◽  
pp. 1249-1264
Author(s):  
Suvenus Sophonsiri ◽  
G. Barry O’Mahony

Global service sector growth and the contracting out of services have produced a complex business environment that has major challenges for corporate success. Nowhere is this more evident than in intercultural service encounters where the delivery of service standards has become integral to developing a competitive advantage and inducing customer loyalty. This chapter identifies the various aspects of service delivery that are significantly influenced by culture. The chapter explains the dimensions of culture that have been found by cross-cultural researchers to be essential to service delivery success and describes how cross cultural training can be used effectively in the international service sector.


Author(s):  
Patrick O’Rourke

This article presents a study of Livonian social networks in the beginning of the 20th century during a time of language shift. In this study, I examine whether the Livonian communities were experiencing a language shift irrespective of the population displacements during the two World Wars, which has often been given as the main reason for the Livonian language shift to Latvian. I apply the Network Strength Scale to examine if social network centrality played a role in the language shift. The study focuses on the Livonian villages of Vaid and Sīkrõg and social factors relevant to the mapping of the social network are taken from Edgar Vaalgamaa’s survey in 1935–1937. The results indicate that generational differences played a more important role than centrality in the social network in determining Latvian influence.Kokkuvõte. Patrick O’Rourke: Liivi keele sotsiaalsed võrgustikud ja keele vahetus. Artikkel tutvustab uurimust Kuramaa liivlaste sotsiaalsetest võrgustikest 20. sajandi esimesel poolel, kui keelevahetus liivi keelelt läti keelele oli juba alanud. Autor vaatleb, kuivõrd liivi kogukondades sõltus keelevahetus kahe maailmasõja aegsest elanikkonna deporteerimisest, mida on tavaliselt peetud keelevahetuse põhjuseks. Rakendatakse suhtlusvõrgustike tugevuse analüüsi, et selgitada, kas isiku keskne asend sotsiaalses võrgustikus oli keelevahetuse jaoks oluline. Uurimus keskendub liivi küladele Vaid ja Sīkrõg. Sotsiaalsete võrgustike kaardistamiseks on valitud olulised tegurid Edgar Vaalgamaa poolt aastatel 1935–1937 läbi viidud küsitluse põhjal. Tulemused näitavad, et läti keele mõju ulatus sõltub rohkem põlvkondlikest erinevustest kui isiku asendist sotsiaalses võrgustikus. Artikkel põhineb autori magistritööl, mis on kaitstud 2016. aastal Yorki Ülikoolis.Märksõnad: ajalooline lingvistika, sotsiolingvistika, sotsiaalsed võrgustikud, keelevahetus, liivi keelKubbõvõttõks. Patrick O’Rourke: Līvõ kīel sotsiālizt võrgõd ja kīel vaidimi. Kēra tuņšlõb Kurāmō līvõd sotsiāliži võrgidi 20. āigastsadā ežmizõs pūolsõ, ku vȯļ irgõn līvõ kīel vaidimi lețkīelkõks. Kēratiji vaņțlõb, kui ulzõ ajjimi kōd mōilmasuodā āigal mȯjīz kīel vaidimiz līvõd kubgõņis. Sīe pierāst um kõlbātõd rovst võrgõd viššit analīz. Analīz abkõks um seļțõd, või se, ku rištīngõn um vȯnd sidāmi kūož sotsiālizt võrgõd sizāl, um vȯnd ka tǟdzi kīel vaidimiz āigal. Tuņšlimizõs amā jemīņ ātõ vaņțõltõd līvõd kilād Vaid ja Sīkrõg. Sotsiālizt võrgõd tǟtimiz pierāst um kȭlbatõd Edgar Vālgamō 1935.–1937. āigast tīedõd rovkizzimi. Tuņšlimi nägțõb, ku lețkīel mȯjjimi jemīņ um sidtõd sugkazāmõks, äbku rištīng kūožõks sotsiālizt võrgõd sizāl. Kēra alīzõks um kēratijiz magistõrtīe, mis um kaitstõd 2016. āigasts York Iļīzskūols.


1991 ◽  
Vol 3 (2) ◽  
pp. 171-189 ◽  
Author(s):  
Peter L. Patrick

ABSTRACT-t,d deletion is a well-known variable phonological process subject to the influence of both external social factors and internal structural constraints, including phonetic environmental and morphosyntactic effects. Its profile of variation has been widely investigated in American English dialects. However, it interacts with another grammatical process – the regular affixation of final /-t, -d/ as a past-tense marker – that strongly distinguishes these dialects from English-related creoles, where past-marking by this mechanism is infrequent or non-occurrent. Investigation of -t,d deletion in mesolectal Jamaican Creole (JC) thus raises important questions about the intersection of variable processes, the generality of phonetic environmental constraints, and the degree of difference between English-related creoles and metropolitan standard and non-standard Englishes.


Author(s):  
C. Michael Shea

The introduction provides an overview of Newman’s theory of doctrinal development as it appeared in his 1845 An Essay on the Development of Christian Doctrine, as well as a brief exploration of major social factors surrounding its publication and early reception among Roman Catholics. The introduction also includes a detailed discussion of methodological issues relating to the problem of reception across languages, social networks and other types of divisions and media, and an overview of previous scholarship on the early influence of Newman’s theory of development. The section concludes with an outline of the three parts and seven chapters of the study.


2018 ◽  
Vol 11 (2) ◽  
pp. 304-323
Author(s):  
Hyoun-A Joo ◽  
Lara Schwarz ◽  
B. Richard Page

This study explores the bilingual phonology of two heritage speakers of Moundridge Schweitzer German (msg) from Moundridge, Kansas. The speakers are descendants of Mennonite speakers of German who settled in the area around Moundridge, Kansas, in the 1870s. The production of Moundridge Schweitzer German /a/ and /ɔ/ and American English /a/ and /ɔ/ were compared and no evidence of phonological or phonetic convergence was found. For one speaker, there was evidence that phonetic realizations of /a/ and /ɔ/ in the two languages were diverging with a merger or a near merger of the two vowels in the heritage variety of German but not in English.


Author(s):  
Pedro Álvaro Pereira Correia ◽  
Irene García Medina ◽  
Zahaira Fabiola González Romo

The emergence of social networks has revolutionized the way people communicate and share information. Consequently, it becomes important to analyze the role of these models of collaboration and innovation through social networks in the strategic vision of the responsibility of marketing and communication in tourism industries, mainly the role of Facebook in e-business actions. This chapter presents a qualitative and exploratory analysis of the individuals in the virtual context of the social media, their behaviors, reactions, and attitudes, to perceive which social factors can enhance the appearance of competitive advantages for the organizations. There was a predilection for companies with a greater international connection at the level of clients and also at the level of the operation because there was a predominance of companies related to the tourism sector of Madeira.


2016 ◽  
Vol 45 (4) ◽  
pp. 499-531 ◽  
Author(s):  
Barbara Fox ◽  
Trine Heinemann

AbstractThis study explores the formulation of requests in an American English-speaking shoe repair shop. Taking prior work on request formats as our starting point, we explore the two primary syntactic moods (declarative and interrogative) in our collection and two of the commonly noted subtypes of these moods,need/want-declaratives andcan-interrogatives. While our findings in very general terms match those of previous studies, we also find significant grammatical variation within each of these formats, and note interactional uses for each variation. Our examination yields insight into facets of requesting that were previously undescribed. We offer an Emergent Grammar perspective on the complexity of lexicosyntax in the social action of requesting. (Requests, formats, Emergent Grammar, Conversation Analysis, American English, service encounters)*


2019 ◽  
Author(s):  
Luiz Gomes Jr.

Understanding how different variables affect student performance is an important requirement for improving educational practices. Since humans are highly social beings, social factors should play a significant role in the academic context. This paper analyzes the impact on academic performance of social indicators such as students friendship circle and in-class clustering. The analysis is based on data from six different classes of the topic Databases taken by students of computing-related majors. We assessed students’ friendship circle in terms of density (sociability) and also quality (grades) of their friends. The paper shows results with strong, statistically relevant relationships between the social factors and student performance. Among other results, the analysis indicates that (i) students with higher social capital tend to perform better, and (ii) students with friends with higher grades have better chances of recovering from a low exam grade.


2019 ◽  
Author(s):  
Yuji Saikai ◽  
Paul D. Mitchell ◽  
Terrance M. Hurley

AbstractManaging and mitigating agricultural pest resistance to control technologies is a complex system in which biological and social factors spatially and dynamically interact. We build a spatially explicit population genetics model for the evolution of pest resistance to Bt toxins by the insect Ostrinia nubilalis and an agent-based model of Bt maize adoption, emphasizing the importance of social factors. The farmer adoption model for Bt maize weighed both individual profitability and adoption decisions of neighboring farmers to mimic the effects of economic incentives and social networks. The model was calibrated using aggregate adoption data for Wisconsin. Simulation experiments with the model provide insights into mitigation policies for a high-dose Bt maize technology once resistance emerges in a pest population. Mitigation policies evaluated include increased refuge requirements for all farms, localized bans on Bt maize where resistance develops, areawide applications of insecticidal sprays on resistant populations, and taxes on Bt maize seed for all farms. Evaluation metrics include resistance allele frequency, pest population density, farmer adoption of Bt maize and economic surplus generated by Bt maize.Based on economic surplus, the results suggest that refuge requirements should remain the foundation of resistance management and mitigation for high-dose Bt maize technologies. For shorter planning horizons (< 16 years), resistance mitigation strategies did not improve economic surplus from Bt maize. Social networks accelerated the emergence of resistance, making the optimal policy intervention for longer planning horizons rely more on increased refuge requirements and less on insecticidal sprays targeting resistant pest populations. Overall, the importance social factors play in these results implies more social science research, including agent-based models, would contribute to developing better policies to address the evolution of pest resistance.Author SummaryBt maize has been a valuable technology used by farmers for more than two decades to control pest damage to crops. Using Bt maize, however, leads to pest populations evolving resistance to Bt toxins so that benefits decrease. As a result, managing and mitigating resistance has been a serious concern for policymakers balancing the current and future benefits for many stakeholders. While the evolution of insect resistance is a biological phenomenon, human activities also play key roles in agricultural landscapes with active pest management, yet social science research on resistance management and mitigation policies has generally lagged biological research. Hence, to evaluate policy options for resistance mitigation for this complex biological and social system, we build an agent-based model that integrates key social factors into insect ecology in a spatially and dynamically explicit way. We demonstrate the significance of social factors, particularly social networks. Based on an economic surplus criterion, our results suggest that refuge requirements should remain the foundation of resistance mitigation policies for high-dose Bt technologies, rather than localized bans, areawide insecticide sprays, or taxes on Bt maize seed.


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