The Relationship between Hospitality Industry Certification and Course Performance across Multiple Semesters

2019 ◽  
Vol 32 (2) ◽  
pp. 112-123
Author(s):  
Soyoung Boo ◽  
Soon-Ho Kim
Keyword(s):  
Hospitality Industry ◽  
Course Performance ◽  
Industry Certification ◽  
The Relationship

scholarly journals Effects of Language Learning Strategies and Learners’ Motivation on Students’ Learning Achievement

2015 ◽  
Vol 3 (2) ◽  
pp. 132 ◽  
Author(s):  
Hao-Yuan Cheng ◽  
Nai-Ying Chang
Keyword(s):  
Language Learning ◽  
Learning Strategies ◽  
Language Learning Strategies ◽  
Course Performance ◽  
Test Analysis ◽  
New Information ◽  
Significant Difference ◽  
Group A ◽  
The Mean ◽  
The Relationship

<p>This study investigated whether learning strategies had made any impact on learners’ achievement and explored whether learning motivation was correlated with learning strategies. The participants of this study were the students from the EFL (English as a Foreign Language) intermediate level course at a college in Taiwan. The students were given a pretest and a posttest. The mean scores of these tests were compared with a SILL survey (Strategies Inventory for Language Learning) at the end of the investigation. The participants’ course performance was compared with their use of learning strategies. The assumption of the relationship between learning strategies and motivation is that motivated learners have a greater desire to seek out solutions or support from others and employ more strategies to process the new information. The results of this investigation revealed that only the memory strategies had a significant difference in the posttest of Group A on the independent sample t-test analysis.</p>

scholarly journals Determinants of the use of e-services in the hospitality industry in Kosovo

2021 ◽  
pp. 369-382 ◽  
Author(s):  
Adelina Zeqiri ◽  
Mounir Dahmani ◽  
Adel Ben Youssef
Keyword(s):  
Hospitality Industry ◽  
Information Quality ◽  
Perceived Value ◽  
Cost Savings ◽  
Path Modeling ◽  
Performance Expectancy ◽  
Main Determinants ◽  
Facilitating Conditions ◽  
Use Behavior ◽  
The Relationship

The aim of this research is to identify the main determinants of Kosovo outbound tourists influencing the use of e-services in the hospitality industry. To test hypotheses, we used Partial Least Squares Path Modeling (PLS-PM). Findings suggest that the intention of Kosovo outbound tourists to use e-services in the hospitality industry is influenced positively by performance expectancy, facilitating conditions, perceived value, and satisfaction with information quality. We found that expected effort and social influence have no impact on the intention to use e-services. The relationship between users’ behavioral intentions and satisfaction with the information provided and real use behavior is confirmed. The perceived value depends on cost-savings, enjoyment and convenience from the use of e-services in hospitality.

Mission statements exposed

2003 ◽  
Vol 15 (5) ◽  
pp. 255-262 ◽  
Author(s):  
Tahir Sufi ◽  
Howard Lyons
Keyword(s):  
Performance Indicators ◽  
Hospitality Industry ◽  
Corporate Strategy ◽  
Mission Statements ◽  
Financial Success ◽  
Return On Equity ◽  
Net Profit ◽  
Management Literature ◽  
The Relationship ◽  
Annual Turnover

In the strategic management literature mission statements are said to be an inseparable part of corporate strategy. It has been argued that they have an impact on the performance of the organization, yet the evidence is unclear. This study is an investigation into the relationship between the financial success of hospitality enterprises and their mission statements. Mission statements of 30 top hospitality enterprises were evaluated. This sample is of significance as it represents some of the largest corporations, and about 200 of the largest brands in the hospitality industry. The mission statements were scored and these scores were tested for correlation with three financial performance indicators. The results indicated that while there was a statistically significant correlation between the mission statements and the annual turnover, there was no significant correlation with the net profit margin or the return on equity. The article concludes by considering how firms may improve their performance by better managing their mission statements.

Leadership and Innovation on Business Tourism

2020 ◽  
pp. 10-27
Author(s):  
Nadia Mansour Bouzaida ◽  
Mohamed El Amine Abdelli
Keyword(s):  
Hospitality Industry ◽  
New Technologies ◽  
Recent Developments ◽  
The Impact ◽  
The Relationship

This chapter analyses the impact of innovation on business tourism success and the relationship between leader and employee to develop the hotel's ability to become competitive. Recent developments in the hospitality industry are a challenge not only for leader, but also for employees, and then they are forced to perform innovations activities. Today, the most visible innovation in tourism is that brought by new technologies, which modify behavior and facilitate and enrich travel experiences in multiple ways. So, the leaders of this industry must always be very close to their employees and must really encourage participation and innovative ideas within the organization.

Tourists “stealing” stuff

2020 ◽  
pp. 135481662096098
Author(s):  
Stephen Pratt
Keyword(s):  
Hot Spots ◽  
Hospitality Industry ◽  
Economic Value ◽  
Economic Loss ◽  
Tourist Behavior ◽  
Hotel Room ◽  
Direct Economic Loss ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
The Relationship

Hotel guests are sometimes confused as to what they can take from their hotel room. Passengers are sometimes confused as to what they can take from their flight. When passengers take a flight and hotel guests pay for a room, what items are they entitled to? It is not so clear. This research explores this issue. The economic value of these items can be quite prohibitive and represents a direct economic loss to these tourism businesses. The focus of previous research on theft in the tourism and hospitality industry focuses on tourists being robbed or employees stealing from their employers. This research assesses the self-reported incidence of tourists taking items from hotels and airlines and investigates the relationship between tourists taking both free and not-complimentary items and self-reported ethical tourist behavior. Further, we segment and profile the types of tourists who take items from hotels and airlines. We achieve these research objectives by undertaking a quantitative survey through 538 completed questionnaires captured via an in-person intercept method in commonly frequented tourist hot spots in Hong Kong. The incidence of theft is relatively high for some items, but tourists generally know which items they are entitled to and which they are not. There are three segments of tourists in terms of their self-reported behavior of taking items from hotel rooms and off flights: Honest, Impulsive, and Habituals.

Influence of Social Media Marketing on the Brand Image of Organizations in the Hospitality Industry of Sri Lanka

2016 ◽  
Vol 7 (1) ◽  
pp. 30-41 ◽  
Author(s):  
Graham Romello Perera ◽  
Irosha Perera
Keyword(s):  
Social Media ◽  
Hospitality Industry ◽  
Brand Image ◽  
Social Media Marketing ◽  
Primary Data ◽  
Factors Affecting ◽  
The Social ◽  
Social Media Platforms ◽  
Relationship Of ◽  
The Relationship

The research paper aims to identify significant factors affecting towards the Social Media Marketing which can influence and affect the Brand Image of organizations in the hospitality sector. The identified factors include the following; 1. Positivity, 2. Consistency, 3. Differentiation, 4. Personality, and 5. Engagement Opportunities on Social Media. A framework was developed to highlight the relationship of the factors and their direct influence and impact on the Brand Image. A questionnaire is used to obtain primary data, and the data is analysed using a variety of statistical tools to measure and evaluate the strength of the influence and impact of Social Media Marketing on Brand Image of Hospitality Brands. Assessing the influence and impact of Social Media Marketing on their Brand Image can help organizations in the hospitality industry to evaluate the success of their Social Media Marketing Campaigns, while organizations that are currently not engaged in Social Media Marketing can gain a better understanding on how to utilize Social Media platforms to enhance their Brand Image.

The Relationship Between Intellectual Capital and Operating Performance of Indonesian Companies in the Hospitality Industry

2015 ◽  
Vol 21 (4) ◽  
pp. 781-784 ◽  
Author(s):  
Dezie L. Warganegara ◽  
Michael W. Hadipoespito ◽  
Jesica Indah
Keyword(s):  
Human Capital ◽  
Intellectual Capital ◽  
Value Creation ◽  
Hospitality Industry ◽  
Operating Performance ◽  
Intangible Asset ◽  
Weakest Link ◽  
Structural Capital ◽  
Tangible Assets ◽  
The Relationship

The objective of this study is to test the relationship between intellectual capital (IC) and the profitability. IC is an intangible asset that has been acknowledged by various researchers to be the most important asset of a firm and its roles are to shape and integrate tangible assets into value creation processes. In this study, IC was proxied by VAIC and the operating performance was represented by ROA, OPM, and ATO. The sample in this study consists of Indonesian firms in the hospitality industry between the year of 2007 and 2011. This study found out that IC had limited role in driving profitability of a firm. When VAIC was broken down into tangible assets (VACA) and intangible assets (VAHU and STVA), the most dominant which is pushing the profitability of companies is still tangible assets. VACA is even comparable with size and leverage in getting firms profitable. Human capital (VAHU) is the weakest link in value creation of the firms at the hospitality industry in Indonesia. Finally, structural capital (STVA) increases productivity only through reduction of the costs in doing businesses not in revenue increases.

The relationship between customer orientation, emotional labour and job burnout

2017 ◽  
Vol 8 (2) ◽  
pp. 54-76 ◽  
Author(s):  
Xue Wu ◽  
An-Jin Shie
Keyword(s):  
Emotional Intelligence ◽  
Hospitality Industry ◽  
Hospitality Management ◽  
Job Burnout ◽  
Three Dimensions ◽  
Frontline Employees ◽  
Content Type ◽  
Emotional Labour ◽  
The Relationship ◽  
Selection Of

Purpose Drawing on the conservation of resources theory, this study aims to apply the emotional labour concept to illustrate about the relationship between customer orientation (CO) and job burnout, further demonstrating how the relationship is established in the hospitality industry. This study intends to find that emotional intelligence moderates the relationship between CO and emotional labour. Design/methodology/approach The study uses descriptive statistical analysis and reliability analysis. Then, the study uses confirmatory factor analyses to ensure the model fit and discriminant validity of the measures. Finally, the hypothesised relationship model is tested and analysed via regression analysis. Findings The study finds three dimensions of emotional labour all partially mediated the relationship between CO and job burnout. Meanwhile, the study finds that emotional intelligence would moderate the relationship between CO and three dimensions of emotional labour. Research limitations/implications First, the respondents in this study come from five-star hotels in Beijing, China. As the results of this study are based on a sample of Chinese five-star hotel employees, the selection of a single service setting and a single country may raise concerns for the issue of generalisability. Thus, the findings of this study may not generalise to other hospitality contexts, other cultures or other times; research in other settings, geographical areas or times might yield different results. Practical implications High employee job burnout is a thorny problem in the hospitality industry, so it is a great challenge for hospitality management to solve high employee job burnout. As a personality resource, CO will decrease job burnout. Emotional labour is a common issue in hospitality. The study intends to explore the lived experiences of the frontline employees in hospitality industry to explain the role of CO directives on employee job burnout in an emotional labour perspective. The results give suggestions for the hospitality management. Social implications After reviewing of relevant literature, two research gaps are found. First, despite the amount of research showing a negative relationship between CO and job burnout, remarkably little is known about how these relationships are established. Second, a more important gap lies in overlooking the emotional nature of hospitality service work. The results of the study can fill the theoretical gap. Originality/value First, the recruitment and selection of frontline employees should incorporate an assessment of the level of CO. Second, hospitality management should teach and train the employees about the proper control of emotional labour. Third, the recruitment and selection of frontline employees should incorporate an assessment of the level of emotional intelligence; meanwhile, it is necessary to strengthen the emotional intelligence training.

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