The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs

2021 ◽  
pp. 1-26
Author(s):  
Athanasios Kriemadis ◽  
Georgios Sainis
Keyword(s):  
Quality Management ◽  
Financial Performance ◽  
Management Systems ◽  
Quality Management Systems ◽  
Crisis Conditions ◽  
The Impact

Impact of quality management systems on teaching-learning processes

2016 ◽  
Vol 24 (3) ◽  
pp. 394-415 ◽  
Author(s):  
Francisco José Fernández Cruz ◽  
Inmaculada Egido Gálvez ◽  
Rafael Carballo Santaolalla
Keyword(s):  
Quality Management ◽  
Student Learning ◽  
School Quality ◽  
Learning Processes ◽  
Management Systems ◽  
Educational Institutions ◽  
Quality Management Systems ◽  
Content Type ◽  
Teaching Learning ◽  
The Impact

Purpose Quality management systems are being used more frequently in educational institutions, although their application has generated a certain amount of disagreement among education experts, who have at times questioned their suitability and usefulness for improving schools. The purpose of this paper is to contribute to this discussion by providing additional knowledge on the effects in educational institutions of implementing quality management systems. Specifically, this study investigates teachers’ and managers’ perception of the impact that quality management systems have on one essential dimension of schools, the teaching–learning processes, with impact being understood as sustained medium- and long-term organisational change. Design/methodology/approach The responses were analysed and classified into a set of sub-dimensions linked to quality management processes in a total of 29 Spanish primary and secondary education schools that have used such systems for at least three years. Findings The results showed that, according to the respondents, the following sub-dimensions were improving as a result of implementing quality management plans: teaching and learning processes, the analysis of student results, tutoring, consideration of attitudes and values and assessment processes. Conversely, quality management systems did not seem to have a clear impact on the teaching methodologies used by teachers or on family involvement in student learning. In fact, the perceived impact in these sub-dimensions varied among teachers of public and private schools as well as when comparing different regional autonomous communities. Originality/value As the main objective of a school is to guarantee student learning, one of the essential purposes of school quality assurance systems is to perform all the activities aimed at ensuring high levels of student performance.

scholarly journals The influence of quality management systems for improvement of logistics supply in Poland

2017 ◽  
Vol 8 (4) ◽  
pp. 643-655 ◽  
Author(s):  
Dominik Zimon
Keyword(s):  
Quality Management ◽  
Quality Management System ◽  
Empirical Studies ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Supply Logistics ◽  
Definition Of ◽  
The Impact ◽  
A Company

Research background: ISO 9001 with its requirements gives a company a guidance on the definition of the quality management system architecture, based on the process approach and the indications for its continuous improvement. Despite the general emphasis to the benefits of implementation of ISO 9001 in the literature, there is a still lack of research concerning the actual impact of quality management systems for improving specific logistics processes. The research is focused on the Polish market because there is no research in the subject literature which concerns the impact of the implementation of quality management systems on the improvement of logistic processes in Polish enterprises. Purpose of the article: The focus of this publication was to examine the impact of the implementation of the requirements of ISO 9001 for process improvement supply logistics. Methods: Empirical studies were carried out in September and October 2014 on a group of 17 companies with implemented and certified quality management systems according to ISO 9001. The research tool was a questionnaire survey sent to management representatives (25 respondents) and workers (140 respondents). The surveys were supplemented with direct interviews with employees of the companies. Findings: Based on the survey it can be stated that the quality management systems, accord-ing to ISO 9001, had a fairly large impact on improving procurement processes. This is particularly evident in areas including relationships with suppliers, quality control, workflow and communication, both internal and external. The positive aspects achieved through the implementation of quality management systems due to the fact that the ISO 9001 standard in its commitments puts great emphasis on the organization of the procurement process.

Application of Material Standards and ISO Quality Management Systems

1998 ◽  
Author(s):  
Keith E. W. Coulson ◽  
Dennis G. Quinton ◽  
Thomas C. Slimmon
Keyword(s):  
Quality Management ◽  
Life Cycle Cost ◽  
Performance Testing ◽  
Quality System ◽  
International Standards ◽  
Energy Industry ◽  
Management Systems ◽  
Quality Management Systems ◽  
Full Life Cycle ◽  
The Impact

Since the early 1970’s, the pipeline construction and operation industry has supported the development and implementation of various material standards and specifications. The emphases within the pipeline energy industry was to standardize manufacturing and performance testing processes in the provision of a product which would ensure public safety and reliability of service. The pipeline segment of the energy industry has succeeded in incorporating minimum quality levels by way of industry standards, codes, regulatory requirements and propriety company standards. In addition to these minimum product requirements quality assurance programs have been introduced to enhance the likelihood of conformance to the applicable requirements. In 1975, Canada became the first country to prepare and publish quality system standards for commercial use (Z299 standards). International quality system standards development proliferated in the following years, leading to the establishment of the ISO/TC 176 work team which subsequently led to the issue of the internationally accepted ISO 9000 series of standards. This paper will review both the concept and stages of development of CSA pipe and coating standards. It will also analyze the impact that international standards for Quality Management Systems are having in establishing systematic approaches to assessing levels of quality during material manufacture. Finally, a vision of the possible road to the future will be drawn and the positive impacts for the pipeline industry will be projected from a full life cycle cost perspective.

scholarly journals The impact of quality management systems (ISO standards, ISM Code, TQM) on the management and performance of shipping companies

2016 ◽  
Author(s):  
Μαρία Καρακασνάκη
Keyword(s):  
Quality Management ◽  
Iso 9000 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Iso Standards ◽  
And Performance ◽  
The Impact

Σκοπός της διατριβής – Η λειτουργία των ναυτιλιακών επιχειρήσεων χαρακτηρίζεται από την εφαρμογή συστημάτων διοίκησης ποιότητας και ασφάλειας, όπως ο Κώδικας Ασφαλούς Διαχείρισης των πλοίων (ISM Code). Παρά τον υποχρεωτικό του χαρακτήρα, πολλές ναυτιλιακές επιχειρήσεις δυσκολεύονται να ανταποκριθούν με επιτυχία στις απαιτήσεις του και συνεπώς πολλοί ερευνητές τονίζουν πως η ύπαρξη επιπλέον προτύπων διασφάλισης ποιότητας (όπως τα πρότυπα ISO 9000) πρέπει να είναι αναπόσπαστο κομμάτι της λειτουργίας των εταιρειών, ενώ άλλοι ερευνητές δίνουν ιδιαίτερη έμφαση στην υιοθέτηση ολιστικών φιλοσοφιών διοίκησης ποιότητας, όπως η Διοίκηση Ολικής Ποιότητας (ΔΟΠ). Παρόλα αυτά, η αποτελεσματική εφαρμογή των παραπάνω συστημάτων διοίκησης παρεμποδίζεται από λάθη που συνήθως αποδίδονται στον ανθρώπινο παράγοντα. Τα λάθη αυτά απειλούν την εκπλήρωση των οργανωσιακών στόχων, ενώ τονίζουν την αναγκαιότητα ύπαρξης νέων διαδικασιών που σχετίζονται με το ανθρώπινο δυναμικό με στόχο να αντιμετωπιστούν αυτές οι αστοχίες. Συνεπώς, αναγνωρίζοντας τον καίριο ρόλο του ανθρώπινου παράγοντα στην επιτυχία των εταιρικών στρατηγικών και ανταποκρινόμενη στην ανάγκη για την εστίαση σε νέα και καινοτόμα ζητήματα ανθρώπινου δυναμικού, η παρούσα διατριβή εισάγει για πρώτη φορά την καινοτόμα έννοια των φιλοσοφιών γύρω από το ανθρώπινο ταλέντο στις ναυτιλιακές εταιρείες. Επιπλέον, ακολουθώντας μία διαφορετική προσέγγιση από άλλες μελέτες στη βιβλιογραφία, η παρούσα διατριβή στοχεύει στην αξιολόγηση της αποτελεσματικής εφαρμογής του Κώδικα ISM σε αναλογία με την αποτελεσματικότητα των προτύπων ΙSO 9001 σε εταιρείες παροχής υπηρεσιών. Επίσης, για πρώτη φορά εξετάζεται η επίδραση της αποτελεσματικής εφαρμογής του Κώδικα ISM στην απόδοση των ναυτιλιακών επιχειρήσεων, ενώ πραγματοποιείται και διαφοροποίηση ανάμεσα στις εταιρείες που είναι πιστοποιημένες με ISO και στις υπόλοιπες. Η συγκεκριμένη διατριβή επιβεβαιώνει την εφαρμογή της ΔΟΠ στο χώρο της ναυτιλίας ενώ εξετάζει και τις επιπτώσεις της στα αποτελέσματα. Επιπλέον, αναλύεται ταυτόχρονα η επιρροή μίας συγκεκριμένης μεταβλητής της ΔΟΠ (δέσμευση στην ποιότητα από την ανώτατη διοίκηση) σε συνδυασμό με την αποτελεσματικότητα του Κώδικα ISM πάνω στην απόδοση των ναυτιλιακών επιχειρήσεων. Τέλος, εξετάζεται κατά πόσο οι αντιλήψεις των διοικούντων σχετικά με τη φύση του ανθρώπινου ταλέντου επηρεάζουν την επιτυχία συστημάτων διοίκησης ποιότητας στον κλάδο της ναυτιλίας. Μεθοδολογία – Η διανομή του ερωτηματολογίου πραγματοποιήθηκε σε ναυτιλιακές εταιρείες που εδρεύουν στην Ελλάδα και τελικά συλλέχθηκαν συνολικά 199 ερωτηματολόγια κατάλληλα προς επεξεργασία. Η συλλογή πραγματοποιήθηκε μέσω προσωπικών συνεντεύξεων σε δύο διαφορετικές χρονικές περιόδους (Δεκέμβριος 2014 – Φεβρουάριος 2015 και Δεκέμβριος 2015 – Φεβρουάριος 2016). Η ανάλυση των δεδομένων πραγματοποιήθηκε με τη χρήση Εξερευνητικής και Επιβεβαιωτικής Παραγοντικής Ανάλυσης καθώς και με Αναλύσεις Πολλαπλής Παλινδρόμησης. Ευρήματα – Τα ευρήματα επιβεβαιώνουν την εφαρμογή των κύριων φιλοσοφιών γύρω από το ανθρώπινο ταλέντο στη ναυτιλιακή βιομηχανία, οι οποίες αφορούν τον διαχωρισμό ανάμεσα στην έμφυτη/ αναπτυσσόμενη και σπάνια/ καθολική φύση του ταλέντου. Επίσης, τα αποτελέσματα δείχνουν ότι η αποτελεσματική εφαρμογή του Κώδικα ISM χαρακτηρίζεται από δύο διαστάσεις και συγκεκριμένα από τη συνεχή βελτίωση και την επικέντρωση στην ικανοποίηση του πελάτη, ενώ η συμβολή των δύο διαστάσεων στη βελτίωση της απόδοσης των ναυτιλιακών επιχειρήσεων επιβεβαιώνεται, ιδιαίτερα στην περίπτωση των πιστοποιημένων με ISO εταιρειών. Επιπλέον, επιβεβαιώνεται η εφαρμογή της ΔΟΠ στον ναυτιλιακό χώρο παρόλο που μόνο η διάσταση της δέσμευσης στην ποιότητα από την ανώτατη διοίκηση ασκεί επιρροή στα αποτελέσματα. Τα αποτελέσματα φανερώνουν τον διαμεσολαβητικό ρόλο της αποτελεσματικότητας του Κώδικα ISM στην σχέση ανάμεσα στην δέσμευση στην ποιότητα από την ανώτατη διοίκηση και την επιχειρηματική απόδοση, ενώ η σχέση αυτή διαταράσσεται από το πώς αντιλαμβάνονται οι διοικούντες τις διαφορετικές φιλοσοφίες για το ανθρώπινο ταλέντο, αναδεικνύοντας με αυτόν τον τρόπο τον καίριο ρόλο των αντιλήψεων γύρω από το ταλέντο κατά τη διαδικασία αξιολόγησης της επιτυχούς εφαρμογής συστημάτων διοίκησης ποιότητας.Πρωτοτυπία – Για πρώτη φορά οι φιλοσοφίες σχετικά με το ανθρώπινο ταλέντο αξιολογούνται στο ναυτιλιακό χώρο, ενώ αναλύεται και το πώς οι αντιλήψεις των διοικούντων σχετικά με το ταλέντο επηρεάζουν την επιτυχημένη και αποτελεσματική εφαρμογή συστημάτων ποιότητας. Η παρούσα διδακτορική διατριβή αποτελεί την πρώτη προσπάθεια αξιολόγησης της αποτελεσματικότητας του Κώδικα ISM σε αναλογία με την αποτελεσματικότητα των προτύπων ΙSO 9001 σε εταιρείες παροχής υπηρεσιών, για πρώτη φορά εξετάζεται η επιρροή της στην απόδοση των ναυτιλιακών επιχειρήσεων, ενώ καταδεικνύεται και ο ρόλος του προτύπων ISO 9000 στη σχέση αυτή. Επιπλέον για πρώτη φορά εξετάζεται η ταυτόχρονη συμβολή της δέσμευσης στην ποιότητα από την ανώτατη διοίκηση και της αποτελεσματικότητας του Κώδικα ISM στην επιχειρηματική απόδοση.

The Risk Concept and the Impact on the Organizational Performance of Maritime Shiprepairs Shipyards

2019 ◽  
Vol 34 ◽  
pp. 300-308
Author(s):  
Emil Manea ◽  
Mihaela Greti Manea
Keyword(s):  
Quality Management ◽  
Organizational Performance ◽  
Performance Indicators ◽  
Management Systems ◽  
Quality Management Systems ◽  
Institutional Relations ◽  
The Impact ◽  
Paper Address ◽  
Risk Concept

Since the quality management systems have undergone a significant change by taking into account the concept of risk, for the shipyards, becomes necessary, an approach aimed at improving organizational performance by implementing a actions plan based on the risks which may adversely affect the achievement of the objectives identification and assessment. The purpose of the paper is to propose a series of measures for improving the shiprepairs shipyards organizational performance,based on identifying and assessing the risks. The contents of the paper address the following aspects: summarizes the main changes made by the quality management systems; presents some developments in view of the identification and results of the risk assessment, identifying key performance indicators specific to the ships maintenance works in shiprepairs shipyards, the use of the performance indicators related to the management systems processes (quality, environment, security and occupational health). Concluding, the authors bring some proposals on improving the quality of institutional relations of the shiprepair shipyards.

Evaluation of the impact of quality management systems on school climate

2016 ◽  
Vol 30 (4) ◽  
Author(s):  
Inmaculada Egido Gálvez ◽  
Francisco José Fernández Cruz ◽  
Mª José Fernández Díaz
Keyword(s):  
School Climate ◽  
Quality Management ◽  
Design Methodology ◽  
Positive Impact ◽  
Teacher Participation ◽  
Management Systems ◽  
School Life ◽  
Quality Management Systems ◽  
Ex Post ◽  
The Impact

Purpose Implementation of quality management systems in educational institutions has gradually increased over the last few decades, even though there are still questions about the actual usefulness of these systems for improving school processes and outcomes. This study takes an in-depth look at the impact, understood as sustainable medium and long-term changes in the organisation, which implementation of quality management systems has on schools. Specifically, it analyses the effect these systems have on an essential dimension for school efficiency, which is school climate, as well as on satisfaction of the members of the education community. Design/methodology/approach To achieve this, we conducted an evaluation of the impact of quality management systems on a total of 29 Spanish primary and secondary education schools. This study is part of non-experimental research, since it is not possible to manipulate variables or randomly assign participants or treatment (Kerlinger 2002). This is an “ex post facto” study since the independent variables cannot be manipulated, but rather we wait for developments to occur naturally and then they are analysed. The idea is to validate the hypothesis once the event occurs, trying to find its causes “retrospectively”. Findings The results showed that quality management systems have a positive impact on aspects such as development of coexistence rules in schools, teacher participation in initiatives to improve schools and a positive climate in schools. Research limitations/implications On the other hand, there is no evidence of the impact of these systems on conflict resolution procedures or family participation in school life. The impact of quality management systems on the satisfaction of the members of the school community is also moderate. Originality/value The results obtained also show that the impact tends to be greater in private subsidised centres, in small schools, in centres where the system has been implemented for more years and when there is more support and monitoring by the educational authorities.

scholarly journals L’impact Des Pratiques Qualite Sur L’implication Du Personnel Sous Contrat Flexible. Essai D’une Etude Qualitative Exploratoire Aupres Des Entreprises Du Secteur Automobile Sur La Region Du Nord Du Maroc

2016 ◽  
Vol 12 (25) ◽  
pp. 199
Author(s):  
Mohamed Amine Mbarki ◽  
Jaouad Rharzouz
Keyword(s):  
Quality Management ◽  
Hybrid Approach ◽  
Management Systems ◽  
Automotive Sector ◽  
Quality Management Systems ◽  
Quality Practices ◽  
The Third ◽  
The North ◽  
The Individual ◽  
The Impact

The commitment is considered a very wide concept, which allows to clarify the links which the individual maintains with his work. It is the third principle of quality management systems. The increase of the atypical contracts, in certified companies of the automotive sector in the North of Morocco, puts the paradox: commitment - flexibility. The objective of this article is to analyze the impact of the quality practices on the commitment of the staff under the flexible contracts. On the methodological plan, we mobilized an exploratory qualitative hybrid approach, on the basis of a sample of seven companies of the automotive sector based in the North of Morocco.

The impact of ISO quality management systems on primary and secondary schools in Spain

2018 ◽  
Vol 26 (1) ◽  
pp. 2-24 ◽  
Author(s):  
Jorge Antonio Arribas Díaz ◽  
Catalina Martínez-Mediano
Keyword(s):  
Mixed Methods ◽  
Secondary Education ◽  
Quality Management ◽  
Secondary Schools ◽  
Management Systems ◽  
Quality Management Systems ◽  
Content Type ◽  
Primary And Secondary Education ◽  
Three Phase ◽  
The Impact

Purpose The purpose of this study is to evaluate the application of quality management systems (QMS) based on international standards of quality in education (ISO 9001:2008) and ascertain the influence of this quality model on primary and secondary schools in Spain. Design/methodology/approach The study was conducted in 26 publicly funded, private schools in Spain. The research design was a three-phase, mixed-methods evaluation. In all, 809 teachers answered the main survey questionnaire in Phase 3, which was validated through expert reviews and exploratory factor analysis against two theoretically derived dimensions of quality. The total scores of the two dimensions demonstrated Cronbach’s alpha reliability estimate > 0.95. A discriminant function analysis was applied next to compare three groups of schools based on teachers’ QMS ratings, using students’ achievement and other school quality indicators as predictors. Findings The QMS model was perceived to have contributed to improvements in documentation and management through evaluation, continuous improvement processes, the schools’ external image, management of resources and user satisfaction levels. Some of the improvements lasted over time. The schools rated as “high” by teachers on QMS implementation levels had better educational outcomes, as well as user perception and satisfaction levels, as compared to schools rated as “low”. Drawbacks of the QMS model were perceived as high bureaucratic workloads and a top–down management culture. Practical implications The findings suggest that ISO standards of QMS can be adopted in primary and secondary education institutions successfully, and that they are suitable for improving schools and educational systems overall. Originality/value The study’s originality lies in the demonstrated outcomes of the QMS approach, originally created for industrial environments, in a large Spanish primary and secondary education institution using a three-phase, mixed-methods design.

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