The Turing Trust legacy

ITNOW ◽  
2021 ◽  
Vol 63 (4) ◽  
pp. 29-29
Author(s):  
◽  
James Turing
Keyword(s):  
It Department

Abstract For many years, the BCS IT department has been sending old, unwanted and wiped devices to the Turing Trust. We share an update from Founder and CEO James Turing.

Agile or waterfall development: The Clementon Company dilemma

2021 ◽  
pp. 204388691987054
Author(s):  
Karthikeyan Chandran ◽  
Madhuchhanda Das Aundhe
Keyword(s):  
Market Research ◽  
Initial Study ◽  
Management Tool ◽  
It Services ◽  
It Infrastructure ◽  
It Service ◽  
Software Product ◽  
It Department ◽  
Significant Milestone

This case study documents the challenges faced by Iota Consultancy Services, an IT Service organization, as it simultaneously developed and deployed an IT Services Management software product for one of its premier clients, The Clementon Company. A leading market research firm, The Clementon Company had its footprints across the globe. Its recent acquisition of several smaller research agencies had created a complex IT landscape, in terms of the technologies adopted and the processes followed. In Iota Consultancy Services’ 10-year-old history, this engagement with The Clementon Company was a significant milestone, consisting of two parts—(1) Streamlining and standardizing The Clementon Company’s IT processes and (2) maintaining The Clementon Company’s organization-wide IT infrastructure. Iota Consultancy Services began this crucial assignment with an initial study to identify a product for the The Clementon Company’s IT department. Iota Consultancy Services, a rapidly growing player in the sector, had indigenously developed a few IT products, as well. It had an IT Services Management product called Helpdesk Management. Being the sole service provider for maintaining The Clementon Company’s entire IT infrastructure, Iota Consultancy Services felt that Helpdesk Management could be deployed as a single tool across the organization. However, until now, Helpdesk Management had never been deployed as a comprehensive IT Services Management product for any organization. This meant that Iota Consultancy Services needed to simultaneously enhance its Helpdesk Management tool by developing new features, and also deploy it for The Clementon Company. This was Iota Consultancy Services’ chance to earn a reputation as a successful product company, which would result in increased revenue. However, if things did not go well, Iota Consultancy Services could lose face forever. Iota Consultancy Services’ dilemma was whether it should propose Helpdesk Management as a tool for The Clementon Company, or not. At this juncture, everything depended on whether Iota Consultancy Services could successfully customize the Helpdesk Management tool to suit The Clementon Company’s requirements.

A Study of Lean Behavior in Business Development and IT Department

2015 ◽  
Vol 761 ◽  
pp. 566-570
Author(s):  
A.P. Puvanasvaran ◽  
N. Norazlin ◽  
C. Suk Fan
Keyword(s):  
Continuous Improvement ◽  
Essential Element ◽  
Business Development ◽  
Clear Understanding ◽  
Time Data ◽  
The Social ◽  
It Department ◽  
Lean Tools ◽  
Questionnaire Method ◽  
Self Administered Questionnaire

Lean behavior is an essential element to create a culture of continuous improvement culture in a service organization. Continuous improvement is defined as the never-ending efforts for improvement involving everyone in an organization. The purpose of this study is to evaluate the changes of behavioral practices after the introduction of lean tools and discuss the effects of lean behavior in developing a culture of continuous improvement in an office environment. This study adopted a self-administered questionnaire method to obtain real time data for the analysis of behavioral practices. Ford Questionnaire was used and distributed to employees of different management levels in the Business Development and IT Department. The obtained results were analyzed using the Statistical Package for the Social Sciences (SPSS) software. The same questionnaire survey was distributed after the introduction of lean tools. The expected outcomes of this study were to determine the level of lean behavioral practices in the office department and to provide a clear understanding of some lean behavioral practices that need to be nurtured among the employees in order to produce a healthy work environment.

The relational capital of the IT department

2015 ◽  
Vol 16 (4) ◽  
pp. 835-859 ◽  
Author(s):  
Alessandro Zardini ◽  
Francesca Ricciardi ◽  
Cecilia Rossignoli
Keyword(s):  
Organizational Level ◽  
Measurement Scale ◽  
Relational Capital ◽  
The Novel ◽  
Validity And Reliability ◽  
Content Type ◽  
Five Dimensions ◽  
Strategic Value ◽  
Third Stage ◽  
It Department

Purpose – The purpose of this paper is to shed light on how the relational capital of the information technology (IT) department creates value in organizations. In addition, the paper presents a multi-dimensional scale to measure and manage relational capital in the IT department. Design/methodology/approach – In the first, explorative phase of the study, interviews and focus groups were conducted in order to develop a new measurement scale, which was subsequently tested through a survey questionnaire (212 respondents). Findings – This research suggests that the relational capital of the IT department is a very important resource for the creation of strategic value. The statistical analysis conducted for this study confirmed the validity and reliability of the novel scale developed to measure this resource. Finally, thanks to factor analysis, five dimensions for the scale were identified. Research limitations/implications – Data were collected in northern Italy only. Further studies are advisable to confirm the validity of the constructs and scale. Practical implications – The questionnaire presented in this study can be used to monitor the effectiveness of the interactions between the IT department and the other key actors involved in IT-enabled innovation. The adoption of this scale and its possible adaptation to specific, evolving business contexts may enhance the practitioner’s understanding of the role of relational capital in the value creation process. Originality/value – The paper contributes to the “third stage” of intellectual capital research by concentrating on an intra-organizational level of analysis, which has been overlooked in the literature to date.

scholarly journals STRATEGI LAYANAN PERPUSTAKAAN PERGURUAN TINGGI PADA MASA NEW NORMAL (STUDI KASUS UPT PERPUSTAKAAN UNIVERSITAS RIAU)

2021 ◽  
Vol 8 (2) ◽  
pp. 111-118
Author(s):  
Sastria Izprilla ◽  
Vita Amelia ◽  
Hadira Latiar
Keyword(s):  
Digital Libraries ◽  
Service Sector ◽  
Library Services ◽  
New Normal ◽  
University Library ◽  
Normal Period ◽  
It Department ◽  
Descriptive Approach ◽  
The University

This research is entitled strategy of university library services in the new normal period case study of the technical implementation unit (UPT) of the University of Riau library. The purpose of this study was to determine the service strategy taken by the technical implementing unit (UPT) of the Riau University library in the new normal era. The method used in this research is qualitative with a descriptive approach. The processing method uses data reduction, data presentation, and conclusions. The informants in this study were the head of the library, the head of the service sector, and the head of the IT department. The results of this study are that there are several strategies taken by the Riau University library, that is the development of digital libraries that must be accelerated and add supporting applications to ensure the smooth distribution of information to users.

scholarly journals UM ESTUDO DE CASO SOBRE A IMPLANTAÇÃO DE UM AMBIENTE DE SEGURANÇA DE REDES DE COMPUTADORES

2019 ◽  
Vol 9 (1) ◽  
pp. 119-139
Keyword(s):  
Network Management ◽  
Computer Network ◽  
City Hall ◽  
Demilitarized Zone ◽  
Local Areas ◽  
It Department ◽  
Secure Environment ◽  
Definition Of ◽  
The City

This paper presents a case study involving the deployment of a secure environment on the computer network at the City Hall in Palmeira das Missões - RS, throughout the definition of a physical and logical infrastructure, supported at concepts of management of computer networks and information security. Through the creation of Vlans (Virtual Local Areas Networks) and definition of DMZ (Demilitarized Zone) defined to achieve the level of security and network management required by the IT department, as well as provide greater reliability and integrity of information that travel on the network so that the users can perform their tasks more dynamically in a secure and agile environment. The main contribution of this case study was the implementation of a security and management in the computer network at the City Hasll in Palmeira das Missões – RS.

scholarly journals We Can Do It for Free!

2021 ◽  
Vol 40 (1) ◽  
Author(s):  
Karin Suni ◽  
Christopher Brown
Keyword(s):  
Learning Needs ◽  
Online Content ◽  
Special Collections ◽  
It Department

The Free Library of Philadelphia’s online patron engagement has been continuous during the COVID-19 pandemic. The Special Collections Division rushed to generate substantial and engaging online programming using a variety of freeware systems so as not to burden our overworked IT department. We built a sustainable, flexible repository that is populated with videos, podcasts, games, exhibitions, and other activities which can be accessed by patrons of all ages and learning needs. The process has generated opportunities for our staff to interact in new and exciting ways with patrons as programming needs evolve. The model is easily adapted for other groups and institutions and may be a beneficial tool for library workers looking to promote online content. The repository can be found at http://www.bit.ly/FunWithFLPSpecColl.

scholarly journals Information Technology Capability Process Measurement in Organization using Cobit 5

2020 ◽  
Vol 9 (5) ◽  
pp. 1651-1655
Keyword(s):  
Information Management ◽  
It Governance ◽  
Study Analysis ◽  
Case Study Analysis ◽  
Process Measurement ◽  
It Department ◽  
Technology Capability ◽  
Information Technology Capability ◽  
It Operations

The purpose of this research is to know the priority IT process in IT department at XYZ Organization and to know the level of capability in each IT process priority at IT department at XYZ organization. The data used and processed in this research were obtained from interviews with IT Director, IT Governance Supervisor, IT Development Supervisor, IT Operations Supervisor and Information Management Supervisor, and also observed the processes in the IT department. The result is obtained by priority IT processes and the level of capability in each of the priority IT processes at XYZ Organization. Based on the case study analysis, in order to create IT governance in accordance with the standards in the COBIT 5 framework, the organization have to improve IT governance thoroughly and continuously and fulfill the criteria in the COBIT 5 framework for all IT process in XYZ Organization.

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