HRM and Knowledge Workers

2009 ◽  
Author(s):  
Juani Swart
Keyword(s):  
Final Section ◽  
Knowledge Workers ◽  
Knowledge Worker ◽  
Knowledge Work ◽  
Theory Building ◽  
Organizational Level ◽  
Policy And Practice ◽  
Knowledge Based ◽  
Definition Of ◽  
Practice Development

This article develops a definition of the knowledge worker and discusses the characteristics of knowledge workers and their work. It then shifts to the organizational level and takes a closer look at the characteristics of knowledge-based organizations and the management of knowledge work. Several managerial and theoretical challenges arise when we combine individual and organizational knowledge perspectives. Each of these challenges, together with relevant knowledge-focused HR practices, is discussed and presented in a table, which serves as a summary to the article. The final section looks toward the future and explores possible avenues for research, theory-building, and HRM policy and practice development.

Knowledge Worker Performance in a Cross-Industrial Perspective

2012 ◽  
pp. 297-321
Author(s):  
Rainer Erne
Keyword(s):  
Performance Indicator ◽  
Knowledge Workers ◽  
Knowledge Worker ◽  
Knowledge Work ◽  
Oecd Countries ◽  
Alternative Definition ◽  
Worker Performance ◽  
Knowledge Intensive ◽  
Definition Of ◽  
Business Sectors

Knowledge workers in specific professional domains form the fastest increasing workforce in OECD countries. Since this fact has been realised by management researchers, they have focussed on the question of how to measure and enhance the productivity of said workforce. According to the author’s cross-industrial research undertaken in five different knowledge-intensive organisations, it is, however, not productivity in the traditional meaning of the term which is to be regarded as the crucial performance indicator in knowledge work. There rather exist multiple performance indicators, each of which is, moreover, differently graded as to its importance by different stakeholders. These findings, firstly, indicate the need for an alternative definition of productivity when the term is applied to knowledge work. Secondly, they indicate the need for alternative definitions of the specific challenges that might be involved in making knowledge workers productive. Thirdly, they imply different consequences for the management of knowledge workers. This chapter closes abovementioned research gaps by summarising the indicators employed in five knowledge-intensive organisations from different business sectors for the assessment of knowledge workers’ performance, by subsequently deducing the specific challenges involved in the management of knowledge workers and by further delineating consequences for the management of knowledge workers – consequences affecting various knowledge-intensive industries.

scholarly journals Drucker: On Learning (to Learn) Management

2007 ◽  
Vol 32 (4) ◽  
pp. 1-12 ◽  
Author(s):  
Shiva Kumar Srinivasan
Keyword(s):  
Life Span ◽  
Global Economy ◽  
Knowledge Workers ◽  
Knowledge Worker ◽  
Self Awareness ◽  
Learning To Learn ◽  
Feedback Analysis ◽  
Contemporary World ◽  
Knowledge Based ◽  
Formative Experiences

This paper argues that there is an intrinsic link between the concepts of “learning-to-learn” and the “knowledge worker” in the work of Peter Drucker. This is because the increasing life-span of knowledge workers and the decreasing life-span of organizations in the contemporary world have changed the underlying nature of the “social contract” that has hitherto governed the relationship between workers and organizations. Furthermore, these changes are forcing all stakeholders to confront the demands of learning-to-learn and self-management as the necessary modalities of professional and social mobility for knowledge workers in the global economy. Drucker therefore argues that formalizing an ethic of learning-to-learn will provide both knowledge workers and organizations, by implication, with a competitive advantage in “the next society.” Understanding the importance of learning practices and knowledge management will also make it possible for knowledge workers and knowledge-based organizations to continually renew themselves despite the intensity of competition and the relentless demands for individuation, differentiation, and innovation in the global economy. Drucker cites his own career as an example of such a possibility by demonstrating that “intellectual omnivorousness” can serve as an emotional and intellectual reservoir of possibilities for knowledge workers over a long life span. What knowledge workers need then is a “method of study.” In addition to spelling out a possible model of study based on his own formative experiences, Drucker also cites the sources from which he initially learnt the modalities that he calls for in a general theory of learning-to-learn in knowledge workers and organizations. The essential modality in making knowledge “actionable” for Drucker is “feedback analysis,” a practice that he identifies with the Jesuits and the Calvinists in Europe. In other words, decision-makers must have the confidence and patience to write decision reports and check to see if they have been able to anticipate the consequences of a given decision through feedback analysis. They must also develop a high degree of self-awareness on what constitutes their cognitive style by deciding whether their style of information-processing demands the style of a “reader or listener” and act accordingly. This relates to the larger necessity of acting from strengths rather than from weaknesses in Drucker's thought. And, finally, the knowledge worker must be willing to learn from the experience of artists, musicians, and scientists on the possibilities of creativity in old-age and internalize the moral obligation to pursue perfection whenever or wherever possible.

Instilling affective commitment: insights on what makes knowledge workers want to stay

2016 ◽  
Vol 39 (3) ◽  
pp. 266-288 ◽  
Author(s):  
Sharmila Jayasingam ◽  
Muhiniswari Govindasamy ◽  
Sharan Kaur Garib Singh
Keyword(s):  
Knowledge Sharing ◽  
Service Sector ◽  
Affective Commitment ◽  
Knowledge Workers ◽  
Knowledge Worker ◽  
Knowledge Retention ◽  
Future Research ◽  
Content Type ◽  
Knowledge Based ◽  
The Impact

Purpose – This study aims to examine factors that may influence affective organizational commitment among knowledge workers. The five final factors considered in this study include knowledge-sharing culture, autonomy, workplace value identity, promotion practices and, finally, management support. Gender was included as the moderator for the aforementioned relationships. Design/methodology/approach – A sample of 522 knowledge workers from manufacturing, retail and service sector anonymously completed a structured questionnaire that included measures of the variables of this study. Hierarchical regression was used to test the hypotheses. Findings – The findings provide evidence on the possible factors that organizations need to focus on and improvise to ensure the “want to remain in the organization” sentiment is enhanced among knowledge workers. Workplace value identity and knowledge-sharing culture were identified as the pertinent factors in influencing affective commitment. Gender was found to moderate the relationship between unfair promotion practice, knowledge-sharing culture and affective commitment. Research limitations/implications – One obvious limitation is that the sample of this study is sourced from a pool of knowledge workers. This limits our ability to conduct a comparative analysis with non-knowledge workers. Hence, future research could expand the model of this study to compare these relationships among knowledge and non-knowledge worker. Practical implications – Understanding the impact of these factors in a knowledge-based context helps firms prioritize and focus on important factors that can improve the level of affective commitment among knowledge workers. Doing so facilitates knowledge retention and prevents loss of knowledge. Originality/value – From a knowledge-based view, this paper identified factors that play an important role in retaining knowledge workers through enhanced affective commitment. With the changing workforce, the findings of this study show how knowledge-sharing culture and achievement orientation dominate affective commitment in a knowledge-based context.

scholarly journals The Relation Between Work and Thumos. A Critical Interrogation of the Motivation Behind Knowledge Work Compulsion

2021 ◽  
Vol 32 (3) ◽  
Author(s):  
Benda Hofmeyr
Keyword(s):  
Knowledge Workers ◽  
Knowledge Worker ◽  
Knowledge Work ◽  
Neoliberal Governmentality ◽  
Critical Understanding ◽  
To Come

In this paper I attempt to come to a critical understanding of an intriguing phenomenon at the heart of a broader question, i.e. what are we today – as knowledge workers – in relation to our present understood as the globalising neoliberal governmentality in which life is reduced to constant work under conditions of comprehensive control? Previous attempts to interrogate the nature of knowledge work and the knowledge worker have led me to conclude that these workers do not work to live, but live to work. An important reason seems to be that the neoliberal knowledge worker works all the time because s/he paradoxically wants to. This presents a paradox since the overinvestment in knowledge work does not appear to generate proportionate gains for the working subject. In my attempt to arrive at some kind of explication for this phenomenon of compulsive work, I critically interrogate Fukuyama’s contention that work has a thumotic origin. To this end I briefly discuss Plato’s conceptualisation of thumos and Hegel’s understanding of the significance of labour.

scholarly journals An Analysis Of Perceptions Regarding Knowledge-Worker Instructional Needs In Graduate Management Programs

2006 ◽  
Vol 3 (7) ◽  
Author(s):  
Robert E. Scully ◽  
John W. Russette ◽  
Robert Preziosi ◽  
Francisco De Cossio
Keyword(s):  
Literature Search ◽  
Knowledge Workers ◽  
Knowledge Worker ◽  
Knowledge Work ◽  
Educational Institutions ◽  
Business Organizations ◽  
Demographic Groups ◽  
Item Questionnaire ◽  
Global Commerce ◽  
Instructional Needs

Relevance in Management programs has become a major issue for colleges and universities. The literature posits that proactive educational institutions need to retool and refocus their programs to be consistent with business organizations which have been transformed by technology and global commerce. This study addresses the reliability of contemporary perceptions and postulates expressed in the literature related to effectively managing knowledge-work professionals. A literature search of knowledge-worker writings was collected and perceptions were extracted for further evaluation. These extracted attributes were set into a thirty-five item questionnaire and administered to three demographic groups including: (a) knowledge-workers, (b) knowledge-worker managers, and (c) knowledge worker educators. Results indicate that if such a validated perception-based program were offered it would raise fulfillment of needs for knowledge-workers, managers, and educators and offer a unique, identifiable program related to teaching and researching related to this new management paradigm.

Knowledge Synthesis Framework

2010 ◽  
pp. 955-966
Author(s):  
Kam Hou Vat
Keyword(s):  
Management Practices ◽  
Knowledge Work ◽  
Knowledge Synthesis ◽  
Knowledge Space ◽  
Knowledge Framework ◽  
Knowledge Based ◽  
Working Definition ◽  
Change Context ◽  
Definition Of ◽  
Is Design

The last decade of the 20th century saw explosive growth in discussions about knowledge—knowledge work, knowledge management, knowledge-based organizations, and the knowledge economy (Cortada & Woods, 2000). At the center of such discussions are the two notions of process and knowledge. The former represents not only the organization’s operations characterized by clearly defined inputs, outputs, and flows, but also management practices which give the organization its depth and means for handling change and turbulence. The latter is represented by a range of complexity and intellectual richness, from Plato’s “justified true belief” (Nonaka & Takeuchi, 1995) to a more mundane “the capacity to act” (Sveiby, 1997). How knowledge is characterized, used, and even created within an organization is a very complicated process. Nevertheless, we believe that each member of an organization has his or her own knowledge space, which is subject to some level of description, and thus may be architected, integrated, and designed into an organization (Davenport & Prusak, 1998; Levine, 2001). As the source of wealth shifts from capital to knowledge (Drucker, 1992), it is clear that organizations that actively seek to create their own communal knowledge space from that, which exists among its members, will have a decided advantage over those who do not. One working definition of knowledge is hereby interpreted in terms of its potential for action and its ability to change context and goals—the rules of relevance and adaptation. Yet, what is the means by which a communal knowledge space may be built? And how would an organization use it for advantage? To answer these questions, this article is divided into five sections: The Background of Knowledge Synthesis; Pursuing the Ideal of a Learning Organization; Scaffolding the Knowledge Framework; Future Trends of IS Design for Knowledge Sharing; and Conclusion.

scholarly journals Who is a “knowledge worker” – clarifying the meaning of the term through comparison with synonymous and associated terms

Management ◽  
2019 ◽  
Vol 23 (1) ◽  
pp. 105-133 ◽  
Author(s):  
Bartosz Surawski
Keyword(s):  
Knowledge Workers ◽  
Large Body ◽  
Knowledge Worker ◽  
Knowledge Work ◽  
University Education ◽  
Added Value ◽  
Body Of Knowledge ◽  
Level Statistics ◽  
Popular Language ◽  
High Level

Summary The term “knowledge worker” has entered the language of management and economics, becoming popular or even fashionable. Consequently, its definitions are varied and often ambiguous or provisional – which makes it difficult to identify and research such employees. Deeper understanding of the term “knowledge workers” is required. One of the ways of defining a term is to define its semantic area through borders and overlaps with synonyms and “adjoining” terms. Such comparisons can help to deepen understanding of the central term and reveal its defining features. Therefore, two objectives were set in this study: 1) to compare “knowledge workers” and synonymous and associated terms specifying similarities, differences and areas of overlap, in order to find defining features of “knowledge workers”; and 2) to specify the synonymous and associated terms closest to knowledge workers and useful as proxies for research purposes. A group of 15 synonyms was selected, including historical and presently applied terms, proposed by various researchers or used in popular language. These terms were first characterized, and then compared to knowledge workers in terms of similarities, differences and areas of overlap. Comparison pointed to a number of features strongly related to knowledge work. Based on them, a sketch definition was proposed: Knowledge workers work mainly on symbols (representations), transforming them in cognitive processes, which is the main source of added value. To do that, they must command a large body of knowledge equivalent to university education, understood and internalised, grounded in experience and consequently updated. They perform complex tasks, focus on problem-solving, creating knowledge, distributing it and applying to achieve results. They broadly use documents and ICT, and require high level of autonomy. With respect to the second aim of the study, there are several terms closer in meaning to knowledge workers. Terms with most similarities and least differences include specialists and experts. Of these, specialists have most similarities, while experts are a narrower, more advanced type of specialists. In terms of overlap, categories closest to knowledge workers seem to be specialists/ professionals (wider) and professionals (narrower) – both are large sub-sets of knowledge workers, with specialists leaving fewer remainders. As far as identifiability is concerned, terms related to classifications of occupations are those better defined. Among them, “white-collars”, knowledge producers and distributors, and information workers were measured in older classifications, while specialists/ professionals and managers are categories measured today. Both are defined in detail in ISCO-08, making them identifiable also at the organisational level. Statistics of specialists and managers are gathered regularly in most countries belonging to ILO and are easily accessible. Concluding, specialists/ professionals (wider) are the best proxy group for researching knowledge workers: they possess almost the same key features, overlap closely, leaving smallest remainder, and are defined in detail in an international classification used worldwide to measure their national populations. Selecting a random member of the group, one is practically certain to find a knowledge worker.

Knowledge management, organizational commitment and knowledge-worker performance

2019 ◽  
Vol 25 (5) ◽  
pp. 923-947 ◽  
Author(s):  
Shahid Razzaq ◽  
Muhammad Shujahat ◽  
Saddam Hussain ◽  
Faisal Nawaz ◽  
Minhong Wang ◽  
...  
Keyword(s):  
Knowledge Management ◽  
Organizational Commitment ◽  
Public Sector ◽  
Work Performance ◽  
Management Practices ◽  
Knowledge Workers ◽  
Knowledge Worker ◽  
Knowledge Work ◽  
Content Type ◽  
The Public

Purpose Knowledge management in the public sector is relatively an ignored avenue of research and practice that has recently been given attention. Knowledge management initiatives in the public sector are now not limited to the developed countries anymore. The public sectors of various developing countries including Pakistan have developed knowledge management functions to address the problems of low organizational commitment (higher turnover rates) and knowledge-workers’ performance. Consequently, the purpose of this paper is to examine the mediation role of organizational commitment in the relationship between knowledge management practices and knowledge-worker performance. Design/methodology/approach The data were gathered from 341 knowledge workers of the public sector health department of Punjab Province, Pakistan, where knowledge management unit initiative has been taken. It was then analyzed using the structural equation modeling. Findings Organizational commitment partially mediates the relationship between knowledge management practices and knowledge-work performance. Practical implications The public sector policy makers are strongly advised to implement knowledge management units and practices in order to enhance knowledge-work performance as well as organizational commitment. Originality/value First, the model on the mediating role of organizational commitment has never been examined before. Second, the data collection from the public Health Department of Pakistan, a developing country, is relatively rare because the public sector knowledge management studies have mostly been conducted in developed countries. Finally, this study extends the literature on knowledge management in the public sector that is the developing theme in knowledge management discipline while adding knowledge management as a toolkit to enhance knowledge-workers’, organizational commitment and knowledge-work performance.

scholarly journals Determinants of organisational commitment amongst knowledge workers

2000 ◽  
Vol 31 (3) ◽  
pp. 106-112 ◽  
Author(s):  
Lisa Kinnear ◽  
Margaret Sutherland
Keyword(s):  
Financial Services ◽  
Knowledge Workers ◽  
Knowledge Worker ◽  
Leading Edge ◽  
Retention Strategies ◽  
Multivariate Statistical ◽  
Knowledge Based ◽  
Developmental Opportunities ◽  
Reward And Recognition ◽  
Insight Into

The knowledge economy and the knowledge worker are a phenomena of the twentieth century. While knowledge-based organisations are reliant on the knowledge of individuals for their success, they can no longer rely on the loyalty of these highly skilled and marketable employees. The main purpose of this study was to gain insight into what determines commitment to an organisation amongst knowledge workers. The data was collected by means of a survey of 104 knowledge workers from the financial services, information technology and science and technology sectors. The data was subjected to inferential and multivariate statistical analysis. The main findings of this research was that knowledge workers reject traditional retention systems in favour of individualism, independence and personal achievement. These findings are integrated into a model which highlights how knowledge workers' needs can be met through retention strategies which focus on freedom to act independently; financial reward and recognition; developmental opportunities; and access to leading edge technology.

Knowledge worker productivity: is it really impossible to measure it?

2018 ◽  
Vol 22 (4) ◽  
pp. 346-361
Author(s):  
Gianpaolo Iazzolino ◽  
Domenico Laise
Keyword(s):  
Knowledge Workers ◽  
Knowledge Worker ◽  
Point Of View ◽  
Real Case ◽  
Explicit Calculation ◽  
Theoretical Point ◽  
Worker Productivity ◽  
Content Type ◽  
Knowledge Based ◽  
Empirical Point

PurposeThe purpose of this paper is to propose and discuss, from both a theoretical and empirical point of view, a methodology for measuring the productivity of knowledge workers, then giving a contribution to the question launched by P. Drucker at the end of last millennium. An application of the method on a real case of a knowledge-based firm is shown.Design/methodology/approachThe paper is both theoretical and empirical. At first, building also on Pulic’s theory of human capital efficiency (HCE) and on previous works by the same authors of this paper, a deep theoretical analysis is proposed. After, the explicit calculation of the knowledge worker productivity in a real case of a knowledge-based young firm has been carried out.FindingsFrom a theoretical point of view, an inter-theory relationship between Drucker’s approach of sustainable strategies based on knowledge and the theory of HCE, mostly attributable to Pulic, has been constructed. From results of the application on the case study, it emerges that the calculation of the productivity of knowledge workers can be achieved and furthermore the result of the calculation can be the basis for the policy of rewarding within the firm.Practical implicationsThe proposed methodology can support the s.c. knowledge-based firms to calculate the productivity of employees, a very practical problem for such kind of firms. Furthermore, the calculation of knowledge worker productivity is the basis for implementing a policy of rewarding employees.Originality/valueThe originality of the paper is to provide a practical methodology useful to calculate knowledge worker productivity. To do so, the link between Drucker’s and Pulic’s theories has been deeply analyzed and an inter-theory relationship has been constructed. The existence of such a relation, in the authors’ opinion, is necessary to provide a theoretical foundation for the methodology proposed.

Sign in / Sign up

Export Citation Format

Share Document