scholarly journals In the line of duty: a response to the clamor of public trust through a cooperative, honest and considerate attitude towards the government

2021 ◽  
Author(s):  
Melanio L Leal ◽  
Dalmacito A Cordero
Keyword(s):  
Public Trust ◽  
The Government

scholarly journals Rebuilding public trust: a clarified response to COVID-19 vaccine hesitancy predicament

2021 ◽  
Author(s):  
Dalmacito A Cordero
Keyword(s):  
Role Models ◽  
Public Trust ◽  
Medical Doctor ◽  
Vaccine Hesitancy ◽  
Local Health ◽  
Public Officials ◽  
Defensive Strategy ◽  
Health Authorities ◽  
Local Health Care ◽  
The Government

Abstract As the world welcomes the availability and distribution of COVID-19 vaccines, coupled with it is the ‘hesitant’ predicament of some Filipinos to get vaccinated because of the confusing information regarding its efficacy. With this, the government needs to build up public trust to assure a successful vaccination program. A recent study suggested that a more ‘localized’ public education and role-modeling from public officials and health authorities can help in building public trust. However, this needs a lot of clarification if applied in the current situation where education is fully executed online. The problem now lies in the country’s poor internet connectivity which greatly affects the online setup. This study then proposes that a house-to-house massive information campaign by local health care personnel which is led by a medical doctor to ensure a credible explanation of the entire procedure. In the same way, the idea of public officials as role-models seemed to be ineffective since there were already casualties linked to the vaccine. A consistent transparent approach is suggested in lieu of this which can prepare the country for a more defensive strategy to fight the pandemic.

Taxpayer behavioural factors influencing entrenched tax gaps

2021 ◽  
Author(s):  
◽  
Divakaran Reddy
Keyword(s):  
Meta Analysis ◽  
Tax Compliance ◽  
Public Trust ◽  
Accurate Estimate ◽  
Research Approach ◽  
International Studies ◽  
Tax Revenues ◽  
Study Results ◽  
The Government ◽  
Tax Noncompliance

Tax compliance is the willingness of taxpayers to obey tax rules of a nation, whilst tax noncompliance is the unwilling behaviour of citizens to act under tax regulations. Taxpayer compliance enables the government to collect tax revenues, which is one of the most important sources of government income. Altering the non-compliant behaviour of citizens is an important barometer for increasing tax revenues that contribute to the socio-economic development of a nation. Numerous quondam studies have been conducted strikingly in the past few decades on taxpayer compliance. However, there is a dearth of sufficient research currently on tax noncompliance behaviour. Moreover, the phenomenon of tax noncompliance has limited exploration from the vantage point of meta-analysis of primary research studies conducted, focussing on interrogating, and systematically categorising their results. Resultantly, the purpose of this study was to examine the previously related primary studies to determine those factors that have been judged to have influenced the tax compliance behaviour of citizens. This study has adopted the quantitative research approach and followed the preferred reporting items for systematic review (PRISMA) method and meta-analysis to provide an accurate estimate of the relationship that exists in a population of relevant tax noncompliance behavioural studies. The population comprised of 45 international studies conducted between the period 2015 to 2020 is selected for analysis. The study results indicate that the quality of tax administration systems and public trust in institutional governance are factors that have influenced taxpayer compliance positively. Poor government accountability mechanisms entrenched tax gaps, and developing public trust in government institutions were found to be universal to promote voluntary taxpayer compliance. This study has contributed significantly to the open discussion on tax compliance among researchers, governments, and businesses.

Perceived effectiveness of e-governance as an underlying mechanism between good governance and public trust: a case of Indonesia

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Dadang Hartanto ◽  
Juhriyansyah Dalle ◽  
A. Akrim ◽  
Hastin Umi Anisah
Keyword(s):  
Local Governments ◽  
Good Governance ◽  
Underlying Mechanism ◽  
Public Trust ◽  
The Body ◽  
Perceived Effectiveness ◽  
Content Type ◽  
Body Of Knowledge ◽  
Governance Effectiveness ◽  
The Government

Purpose This study aims to investigate the association of perceived accountability, perceived responsiveness and perceived transparency, and public trust in local government. Additionally, mediation of the perceived effectiveness of e-governance was also tested between these relationships. Design/methodology/approach Using a quantitative cross-sectional field survey, primary data was collected at local administration levels from two cities in Indonesia. The final data set of 355 respondents was then analyzed using SmartPls3 and the measurement and structural models were tested. Findings Positive results were obtained for all the hypothesized links (direct and indirect relationships). The study’s findings revealed useful insights for policymakers and researchers regarding the public’s perception of good governance and their expectations from the government, which further lead toward trust in local governments. Practical implications The study concluded that good governance practices develop and enhance the public’s trust in the government, thus provided key policy directions. Originality/value This study contributes to the body of knowledge related to good governance elements and their impact on public trust in the local government via the underlying mechanism of perceived e-governance effectiveness in developing countries in general and particularly the Indonesian context. Moreover, it is a unique study in the good governance domain while considering three good governance elements into a single theoretical framework. Previous studies have explored these elements individually with public trust, so this combined framework advances the body of knowledge. This research’s findings also contributed toward validating good governance theory with e-governance effectiveness and public trust integration in a single comprehensive framework. This research also helped answer the questions arising from past literature about declining public trust trends in local governments.

scholarly journals Kepercayaan Publik (Public Trust) Terhadap E-Government : Studi Kasus Penggunaan E-Mobile BPJS Kesehatan Di Kota Makassar

2020 ◽  
Vol 9 (1) ◽  
pp. 80
Author(s):  
Sitti Mirsa Sirajuddin ◽  
A . Atrianingsi
Keyword(s):  
Health Insurance ◽  
National Health Insurance ◽  
National Health ◽  
Mobile Applications ◽  
Mobile Application ◽  
Public Trust ◽  
The Public ◽  
The Government ◽  
Quantitative Descriptive ◽  
High Level

The general objective of the study was to analyze the level of public trust (citizen trust) of e-government based health insurance services, namely the e-mobile National Health Insurance (JKN) BPJS in Makassar City.The design of this research is a quantitative descriptive type. The population in this study were people who used the National Health Insurance (JKN) e-mobile application with 167 respondents. Data collection was carried out using a questionnaire instrument. Data analysis uses multiple linear regression.The results showed that first there was a high level of public trust in JKN e-mobile applications. This means that the application gives satisfaction to the community and is considered beneficial for them. Secondly, the level of public trust is high in the government, where the public considers the government to be serious in providing health insurance services.Tujuan umum penelitian adalah untuk menganalisis tingkat kepercayaan publik (citizen trust) terhadap pelayanan jaminan kesehatan berbasis e-government yaitu e-mobile Jaminan Kesehatan Nasional (JKN) BPJS Kesehatan di Kota Makassar. Desain penelitian ini adalah kuantitatif tipe deskriptif. Populasi dalam penelitian ini adalah masyarakat yang menggunakan aplikasi e-mobile Jaminan Kesehatan Nasional (JKN) dengan jumlah responden sebanyak 383 orang. Pengumpulan data dilakukan dengan menggunakan instrument kuesioner. Analisis data menggunakan regresi linear berganda. Hasil penelitian menunjukkan bahwa, pertama terdapat tingkat kepercayaan tinggi masyarakat terhadap aplikasi e-mobile JKN. Hal ini berarti aplikasi memberi kepuasan kepada masyarakat dan dianggap bermanfaat bagi mereka. Kedua tingkat kepercayaan publik tinggi terhadap pemerintah tinggi, dimana masyarakat menilai pemerintah serius dalam memberikan pelayanan jaminan kesehatan.

scholarly journals Kualitas Pelayanan Pasien BPJS di Rumah Sakit

2019 ◽  
Vol 7 (1) ◽  
pp. 13-24
Author(s):  
Raina Dwi Miswara ◽  
Samodra Wibawa
Keyword(s):  
Health Services ◽  
Social Insurance ◽  
Public Services ◽  
Basic Needs ◽  
Medical Personnel ◽  
Public Trust ◽  
Queuing System ◽  
The Social ◽  
The Government

Public services have become an important issue in Indonesia for more than a decade. One of them is health services, which is one of the basic needs whose provision must be held by the government as mandated in Article 28 H of the Constitution. For this reason, the Social Insurance Administration Organization (Badan Penyelenggara Jaminan Sosial, BPJS) was established on 1 January 2014. Are services to patients covered by BPJS satisfiying enough? This paper answers this question through literature studies and observations, comparing four hospitals in Java and two outside Java. It was found that there were still many problems in this service, and the most prominent was the queuing system that was unsatisfactory and too few staff and medical personnel and rooms compared to the increasing number of BPJS patients. In order to maintain public trust, the government needs to resolve this problem immediately

scholarly journals The BBC Charter Review

2016 ◽  
Vol 4 (1) ◽  
pp. 54
Author(s):  
Trevor Barr
Keyword(s):  
Public Trust ◽  
Green Paper ◽  
British Broadcasting Corporation ◽  
Future Change ◽  
Successful Development ◽  
Digital Platforms ◽  
Conservative Government ◽  
On Line ◽  
The Government ◽  
Market Leadership

Both the British Broadcasting Corporation (BBC) and the Australian Broadcasting Corporation (ABC)  are being subjected to close scrutiny, but from different quarters. During the lead up to the British general election in 2015, the Cameron Conservative government issued a Green Paper, BBC Charter Review, July-October 2015, which broke new ground in terms of the scope of such an enquiry for its level of institutional criticism. Whilst ostensibly the document only purported to raise options for future change, and invited public submissions for consideration, there has been widespread concern about the possible serious intentions of the government for the corporation’s future. Though the ABC appears to be subject to much less vitriolic attack than its British counterpart, it too faces a range of threats and abuses. Paradoxically, such aggressive scrutiny comes at a time when both broadcasting corporations enjoy record audiences, continuing high levels of public trust, and on-line market leadership as a result their successful development of new digital platforms.

scholarly journals The BBC Charter Review

2016 ◽  
Vol 4 (1) ◽  
pp. 54-64
Author(s):  
Trevor Barr
Keyword(s):  
Public Trust ◽  
Green Paper ◽  
British Broadcasting Corporation ◽  
Future Change ◽  
Successful Development ◽  
Digital Platforms ◽  
Conservative Government ◽  
On Line ◽  
The Government ◽  
Market Leadership

Both the British Broadcasting Corporation (BBC) and the Australian Broadcasting Corporation (ABC)  are being subjected to close scrutiny, but from different quarters. During the lead up to the British general election in 2015, the Cameron Conservative government issued a Green Paper, BBC Charter Review, July-October 2015, which broke new ground in terms of the scope of such an enquiry for its level of institutional criticism. Whilst ostensibly the document only purported to raise options for future change, and invited public submissions for consideration, there has been widespread concern about the possible serious intentions of the government for the corporation’s future. Though the ABC appears to be subject to much less vitriolic attack than its British counterpart, it too faces a range of threats and abuses. Paradoxically, such aggressive scrutiny comes at a time when both broadcasting corporations enjoy record audiences, continuing high levels of public trust, and on-line market leadership as a result their successful development of new digital platforms.

The Policing of Anti-government Protests: Thailand’s 2013–2014 Demonstrations and a Crisis of Police Legitimacy

2017 ◽  
Vol 4 (1) ◽  
pp. 95-122 ◽  
Author(s):  
Janjira Sombatpoonsiri
Keyword(s):  
Public Trust ◽  
Police Legitimacy ◽  
Institutional Legitimacy ◽  
Political Conflicts ◽  
Protest Policing ◽  
Police Responses ◽  
History Of ◽  
The Government ◽  
The Way

Street interactions between the police and protesters can serve as a barometer of state–society conflict. This article seeks to examine the way in which the police respond to anti-government protests, and how these responses influence the politics of legitimacy at stake. Through the examination of protest policing in Thailand’s decade-long political conflicts, which reached the zenith in 2013–2014, I will show that police responses to these protests were a mixture of three approaches: accommodative, restrictive and hands-off. At least four factors influenced the interplay of these methods: (i) the police’s tactical improvement, which however faces structural challenges; (ii) a history of police politicization; (iii) extreme characteristics of the protests; and (iv) the nature of conflict over governmental legitimacy contributing to public mistrust in the police. The Thai case illustrates that handling anti-government protests necessitates political sensitivity and creativity. Otherwise, the government and especially the police can run the risk of further damaging public trust and institutional legitimacy.

scholarly journals Trust in government in times of economic crisis

2016 ◽  
pp. 111-126
Author(s):  
Robert Sobiech
Keyword(s):  
Public Administration ◽  
Economic Crisis ◽  
Public Trust ◽  
Trust In Government ◽  
Social Scientists ◽  
The Public ◽  
Public Evaluation ◽  
Public Debates ◽  
The Government

The aim of the paper is to provide an overview of the existing studies concerning the phenomenon of public trust in government. Low trust in government has been frequently defined as a key problem influencing the policy process in many countries. The economic crises reinforced the importance of trust and triggered public debates on the necessary reforms of the public sector. The paper examines the key theories and research conducted by social scientists with a particular emphasis on the role of trust in risk societies. The review of the existing literature concentrates on the drivers of trust, showing the importance of two interlinked logics: the logic of consequences (the performance approach) and the logic of appropriateness (the process approach). The first one explains trust as a result of outputs and outcomes of government policies and services. The logic of appropriateness claims that trust is built on values and identity and depends on the adoption by governments the rules of integrity, openness, responsiveness and transparency. Trust in government is also deeply rooted in a broader system of rules, norms andvalues known as the trust culture. The last part of the paper is an attempt to trace an impact of an economic crisis on public trust. Studies of public opinion do not fully confirm the opinions on low trust and a decline in trust in government and trust in public administration in times of crisis. Some studies reveal considerable fluctuations of public trust in selected countries. In other countries, the public evaluation of government and public administration is high and there are only slight modifications in citizens’ perception of the government.

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