Model to measure the effect of the integration of information in business processes. Example: bidding process for an industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Claudia Yadira Rodríguez-Rios ◽  
Jorge Enrique Roa-Sánchez
Keyword(s):  
Business Processes ◽  
Quantitative Model ◽  
Activity Level ◽  
Sources Of Information ◽  
Statistical Validation ◽  
Content Type ◽  
Proposed Model ◽  
Exploratory Investigation ◽  
Transactional Databases ◽  
Bidding Process

PurposeThe main contribution of the research is to propose a quantitative model based on indicators designed by the authors, to measure the effect on the performance of the process caused by an improvement in the integration of information.Design/methodology/approachIt is a descriptive and exploratory investigation, immersed in a case study; the bidding process was selected by senior management due to the high complexity and impact of this process on the organization. The protocol for carrying out the study involved interviews with the owner of the process and all the officials involved, as sources of information, inputs to model in BPMN2.0 at the activity level and a statistical validation of the model was carried out, to sustain an acceptable confidence of the same.FindingsAmong the most outstanding results of the research are that the effects of the improvements or changes in the activities were reflected or evidenced in subsequent activities, not in the immediate ones or in which the improvement is applied. This confirms the theorization of the systemic approach to processes since the effects of the improvements are not close to their application.Research limitations/implicationsFor the proposed model, it was evident that the measurement of the efficiency and quality dimensions of the process activities required verification in transactional databases where nonconformities and nonquality costs related to orders are recorded.Originality/valueIn the reviewed literature, there are no models or reference frameworks that quantitatively measure the effects of the integration of information on the performance of processes.

Business streamlining – an integrated model of service sourcing

2017 ◽  
Vol 32 (2) ◽  
pp. 194-205 ◽  
Author(s):  
Jonas Molin ◽  
Lars-Johan Åge
Keyword(s):  
Conceptual Model ◽  
Qualitative Methodology ◽  
Business Processes ◽  
Theory Approach ◽  
Content Type ◽  
Proposed Model ◽  
Ongoing Relationship ◽  
Grounded Theory Approach ◽  
Longitudinal Case Studies ◽  
Practical Implications

Purpose The purchasing of services is a significantly under-researched area. The purpose of this study is to suggest a conceptual model of service sourcing relationships, including the post-contract phase. Design/methodology/approach A qualitative methodology involving two longitudinal case studies that were analyzed with a grounded theory approach to build a conceptual model was applied. Findings The proposed model consists of a core process that is termed “business streamlining” and denotes the process by which four interrelated dimensions are managed to making the business processes of the buying organization simpler and more effective and/or productive. Research limitations/implications Although the research methodology is qualitative and does not allow statistical generalization, the study does provide valuable insights into the management of the service sourcing process. Practical implications The model proposed in this study can be utilized by managers to impose a useful conceptual structure on otherwise fluid and intangible processes, which makes them easier to analyze and facilitates strategic corporate decision-making. Originality/value The paper proposes a model that grasps the dynamics and reality of service (out-) sourcing relationships, including the ongoing relationship management process.

Formalization of business workflow with typed attributed graph

2018 ◽  
Vol 14 (3) ◽  
pp. 372-398
Author(s):  
Dipty Tripathi ◽  
Shreya Banerjee ◽  
Anirban Sarkar
Keyword(s):  
Business Process ◽  
Business Processes ◽  
Formal Model ◽  
Structural Features ◽  
Exception Handling ◽  
Workflow Model ◽  
Deadlock Detection ◽  
Content Type ◽  
Proposed Model ◽  
Attributed Graph

Purpose Business process workflow is a design conceptualization to automate the sequence of activities to achieve a business goal with involved participants and a predefined set of rules. Regarding this, a formal business workflow model is a prime requisite to implement a consistent and rigorous business process. In this context, majority of the existing research works are formalized structural features and have not focused on functional and behavioral design aspects of business processes. To address this problem, this paper aims to propose a formal model of business process workflow called as business process workflow using typed attributed graph (BPWATG) enriched with structural, functional and behavioral characteristics of business processes. Design/methodology/approach Typed attributed graph (ATG) and first-order logic have been used to formalize proposed BPWATG to provide rigorous syntax and semantics towards business process workflows. This is an effort to execute a business workflow on an automated machine. Further, the proposed BPWATG is illustrated using a case study to show the expressiveness of proposed model. Besides, the proposed graph is initially validated using generic modelling environment (GME) case tool. Moreover, a comparative study is performed with existing formal approaches based on several crucial features to exhibit the effectiveness of proposed BPWATG. Findings The proposed model is capable of facilitating structural, functional and behavioral aspects of business process workflows using several crucial features such as dependency conceptualization, timer concepts, exception handling and deadlock detection. These features are used to handle real-world problems and ensure the consistency and correctness of business workflows. Originality/value BPWATG is proposed to formalize a business workflow that is required to make a model of business process machine-readable. Besides, formalizations of dependency conceptualization, exception handling, deadlock detection and time-out concepts are specified. Moreover, several non-functional properties (reusability, scalability, flexibility, dynamicity, reliability and robustness) are supported by the proposed model.

Risk-based maintenance and remaining life assessment for gas turbines

2015 ◽  
Vol 21 (1) ◽  
pp. 100-111 ◽  
Author(s):  
Mohamed Khalifa ◽  
Faisal Khan ◽  
Joseph Thorp
Keyword(s):  
Gas Turbines ◽  
Quantitative Model ◽  
Life Assessment ◽  
Time To Failure ◽  
Maintenance Strategy ◽  
Remaining Life ◽  
Total Risk ◽  
Content Type ◽  
Proposed Model ◽  
Remaining Life Assessment

Purpose – The purpose of this paper is to propose a quantitative model for risk-based maintenance and remaining life assessment for gas turbines. Design/methodology/approach – The proposed model uses historical failure and repair data from the operation of gas turbines. The time to failure of gas turbines is modeled using Weibull distribution. Findings – The total risk is estimated considering replacement cost, repair cost, operation cost, risk of failure and turbine remaining value after a specified period of time. Originality/value – The model is an effective tool to make optimal decisions regarding maintenance strategy (repair or replacement) and to assess the remaining life based on a comparison of the total risk. The literature review focusses on developing different models to make risk-based decisions regarding the selection of a maintenance strategy and maintenance interval, however, literature is silent regarding risk-based assessment of the equipment remaining life, which is the focus of present work. The model is tested and applied to ageing gas turbines in a cross-country pipeline.

The regulatory power of standardized business processes

2019 ◽  
Vol 25 (5) ◽  
pp. 1126-1144
Author(s):  
Julia A.M. Reif ◽  
Katharina G. Kugler ◽  
Felix C. Brodbeck
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Implementation Process ◽  
Organizational Governance ◽  
Content Type ◽  
Social Perspectives ◽  
Process Implementation ◽  
Proposed Model

Purpose Managing business processes means establishing and maintaining their regulatory power, i.e., their capacity to guide and shape the practice of users and stakeholders. The purpose of this paper is to examine how the regulatory power of standardized business processes can be established and managed. Design/methodology/approach Building on a theory of standardization and on qualitative data, the authors suggest a “model of self-reinforcing business process management.” Findings Business process management consists of several phases (process design, process implementation, process application and process follow-up). A cyclical perspective on how these phases work together to create process legitimacy as presented in the model of self-reinforcing business process management can foster better understanding of the self-reinforcing dynamics of business process management. Research limitations/implications The paper offers starting points for interdisciplinary research on business process management. The proposed model should be further examined with regard to its usefulness for overcoming tensions and dynamics associated with standardization. Practical implications The model of self-reinforcing business process management provides a guideline for managers involved in planning, implementing, applying, or improving business processes or further areas of change-related organizational governance. Originality/value By modeling a cyclical sequence of business process management and highlighting the role of different kinds of legitimacy, the authors integrate functionalist and social perspectives on business process management in one model.

Potential for long-term sustainability

Facilities ◽  
2015 ◽  
Vol 33 (3/4) ◽  
pp. 177-194 ◽  
Author(s):  
Chung Wai Keung ◽  
Tak Wing Yiu
Keyword(s):  
Business Processes ◽  
Bidding Strategy ◽  
Content Type ◽  
Bidding Strategies ◽  
Business Operation ◽  
Maintenance Work ◽  
Questionnaire Surveys ◽  
Fierce Competition ◽  
Bidding Process

Purpose – The purpose of this study is to develop a conceptual framework of bidding model for maintenance contractors. Sustainability is closely linked with the maintenance of facilities or infrastructure. From maintenance contractor’s perspective, one of their key business processes is to bid projects under fierce competition. Their competitiveness is critically affected by their bidding behaviours and bid makeup selections. Design/methodology/approach – This paper aims at identifying critical and important objectives of bidding and items affecting bidding strategies and developing a bidding model for maintenance contractors. Findings – With the questionnaire surveys of 50 maintenance contractors, two critical objectives of bidding have been identified. Likewise, a total of eight critical and 12 important items affecting bidding strategy have also been identified. A bidding model for maintenance contractors is presented. Research limitations/implications – This model formulates the maintenance contractors’ bidding behaviors in a rational manner, and acts as a guideline to new and less experienced maintenance contractors to have a brief understanding about the bidding process and to assist them for establishing their own bidding strategies. With this knowledge, clients or maintenance contractors themselves would become easier to achieve their sustainability goals. Originality/value – Many academic researches on contractor’s bidding strategy emphasized on the general building works, and less attention has been given to maintenance works. Because of the fact that the community is awash with sustainability, and sustainability development is closely related to maintenance work, the business operation of maintenance contractors should be understood. This shall contribute to the achievement of sustainability goals for the society.

The linkages between business strategies, culture, and compensation using Miles & Snow’s and Hofstede culture framework in conglomerate firms

2019 ◽  
Vol 26 (4) ◽  
pp. 1132-1160 ◽  
Author(s):  
Pratima Verma ◽  
R.R.K. Sharma
Keyword(s):  
Business Processes ◽  
Employee Benefits ◽  
Business Strategies ◽  
Content Type ◽  
Statistical Verification ◽  
Proposed Model ◽  
The Social ◽  
Service Sectors ◽  
Practical Implications

Purpose The purpose of this paper is to investigate the linkages among different employee benefits, business strategies and organizational cultures. The manufacturing and service sectors in the conglomerate industry are investigated. Design/methodology/approach Analysis of variance (ANOVA) are used for the statistical verification of the hypotheses, whereas Levene’s test and Wilk–Shapiro tests are conducted to verify the assumptions of ANOVA. Findings The results reported indicate that the social class benefits (SCB) and long-term benefits (LTB) are high in defenders as compared to prospectors and innovators, whereas group incentive schemes (GIS) are lower in the defender, and power distance and uncertainty avoidance are higher in the defender as compared to prospector and innovator. Practical implications This paper highlights that if mismatch among the employee benefits, strategy and culture occurs, then it becomes a hurdle to the good performance of organization and employee. The proposed model focuses on the effective coherence among the strategy, culture and benefits for leveraging the business processes. This research along with enriching the already existing literature would also act as a guidelines to practitioners implementing organizational change and development and to the academicians for extending the research in this area. Originality/value It has been established in the study that employee benefits (SCB, LTB, GIS and result-oriented benefits) are completely different for innovators, defenders and prospectors for conglomerate firms.

Business management in the football industry from a supply chain management perspective

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Zhaleh Memari ◽  
Abbas Rezaei Pandari ◽  
Mohammad Ehsani ◽  
Shokufeh Mahmudi
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Business Management ◽  
Relationship Management ◽  
Flow Management ◽  
Manufacturing Firm ◽  
Chain Management ◽  
Content Type ◽  
Proposed Model ◽  
Football Industry

PurposeTo understand the football industry in its entirety, a supply chain management (SCM) approach is necessary. This includes the study of suppliers, consumers and their collaborations. The purpose of this study was to present a business management model based on supply chain management.Design/methodology/approachData were collected through in-depth interviews with 12 academic and executive football experts. After three steps of open, axial and selective coding based on grounded theory with a paradigmatic approach, the data were analysed, and a football supply chain management (FSCM) was developed. The proposed model includes three managerial components: upstream suppliers, the manufacturing firm, and downstream customers.FindingsThe football industry sector has three parts: upstream suppliers, manufacturing firm/football clubs and downstream customers. We proposed seven parts for the managerial processes of football supply chain management: event/match management, club management, resource and infrastructure management, customer relationship management, supplier relationship management, cash flow management and knowledge and information flow management. This model can be used for configuration, coordination and redesign of business operations as well as the development of models for evaluation of the football supply chain's performance.Originality/valueThe proposed model of a football supply chain management, with the existing literature and theoretical review, created a synergistic outcome. This synergy is presented in the linkage of the players in this chain and interactions between them. This view can improve the management of industry productivity and improve the products quality.

Leader–follower narcissism and subgroup formation in teams: a conceptual model

2019 ◽  
Vol 34 (6) ◽  
pp. 429-442 ◽  
Author(s):  
Manuel London
Keyword(s):  
Team Performance ◽  
Team Identification ◽  
Goal Congruence ◽  
Content Type ◽  
Team Outcomes ◽  
Performance Pressure ◽  
Proposed Model ◽  
Leaders And Followers ◽  
Trait Activation ◽  
And Performance

Purpose Drawing on existing theory, a model is developed to illustrate how the interaction between leaders and followers similarity in narcissism and goal congruence may influence subgroup formation in teams, and how this interaction influences team identification and team performance. Design/methodology/approach The proposed model draws on dominance complementary, similarity attraction, faultline formation and trait activation theories. Findings Leader–follower similarity in narcissism and goal congruence may stimulate subgroup formation, possibly resulting in conformers, conspirators, outsiders and victims, especially when performance pressure on a team is high. Followers who are low in narcissism and share goals with a leader who is narcissistic are likely to become conformers. Followers who are high in narcissism and share goals with a narcissistic leader are likely to become confederates. Followers who do not share goals with a narcissistic leader will be treated by the leader and other members as outsiders if they are high in narcissism, and victimized if they are low in narcissism. In addition, the emergence of these subgroups leads to reduced team identification and lower team performance. Practical implications Higher level managers, coaches and human resource professions can assess and, if necessary, counteract low team identification and performance resulting from the narcissistic personality characteristics of leaders and followers. Originality/value The model addresses how and under what conditions narcissistic leaders and followers may influence subgroup formation and team outcomes.

Loyalty program in Africa: risk-seeking and risk-averse adventurers

2014 ◽  
Vol 69 (2) ◽  
pp. 137-157 ◽  
Author(s):  
Shogo Mlozi
Keyword(s):  
Consumer Behavior ◽  
Consumer Products ◽  
Loyalty Programs ◽  
Risk Averse ◽  
Loyalty Program ◽  
Content Type ◽  
Risk Seeking ◽  
Proposed Model ◽  
First Time ◽  
The Relationship

Purpose – This article aims to test the relationship between expected attractiveness-satisfaction-loyalty for international adventure tourists visiting Tanzania. The proposed model is based on travel consumer behavior theoretical constructs extracted from the literature. Design/methodology/approach – This article aims to test the relationship between expected attractiveness-satisfaction-loyalty for international adventure tourists visiting Tanzania. The proposed model is based on travel consumer behavior theoretical constructs extracted from the literature. Findings – The findings for overall model differed from the moderating factors of high risk, low risk, first-time visit and repeat visit. Also, the results are interesting when satisfaction is tested as a mediator. Practical implications – Practitioners could consider the fact that repeat visits may change tourists’ perceptions toward destination and may even increase their inclination to take on risks. This may impact innovation of consumer products in tourism. Also, policy makers could benefit on how loyalty programs can be developed to increase performance. Originality/value – The study offers specific strategic recommendations toward different groups of tourists (i.e. first-time, repeat visitors, risk averse, risk seeking) and proposes logic for setting up a loyalty program as a long-term strategy for success.

Brick by brick: building up our knowledge base on the abuse of adults with learning disabilities

2014 ◽  
Vol 19 (3) ◽  
pp. 130-133 ◽  
Author(s):  
Michelle McCarthy
Keyword(s):  
Learning Disabilities ◽  
Knowledge Base ◽  
Design Methodology ◽  
Personal Relationships ◽  
Good Thing ◽  
Social Changes ◽  
Sources Of Information ◽  
Content Type ◽  
Adults With Learning Disabilities ◽  
Many Sources

Purpose – The purpose of this paper is to draw readers’ attention to the myriad ways to find out about abuse towards people with learning disabilities. Design/methodology/approach – Whilst acknowledging the continued importance of research studies specifically focused on the topic of abuse, this commentary reviews information about abuse of adults with learning disabilities from other sources, e.g., through service audits, studies on sexual and personal relationships. Findings – Having many sources of information about abuse against people with learning disabilities is a good thing, but there are some problems associated with this. First, some forms of abuse appear to be easier to find out about than others, and second, the difficult question of how the information can be used to improve the lives of people with learning disabilities. Originality/value – This commentary encourages readers to take a broad view of abuse of people with learning disabilities and to use all the knowledge available to support individuals, whilst at the same time demanding social changes.

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