scholarly journals Crisis management practices in the hospitality and gambling industry during COVID-19

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kasra Ghaharian ◽  
Brett Abarbanel ◽  
Marta Soligo ◽  
Bo Bernhard
Keyword(s):  
Crisis Management ◽  
Online Survey ◽  
Management Practices ◽  
Prior Experience ◽  
Content Type ◽  
Government Factor ◽  
Three Phase ◽  
Level Of Use ◽  
Management Capabilities ◽  
Level Of Importance

PurposeThe purpose of this paper is to examine crisis management practices among gambling-related hospitality business stakeholders (GBSs) during the coronavirus disease 2019 (COVID-19) pandemic.Design/methodology/approachAn online survey was administered to a sample of GBSs resulting in 64 completed surveys. The survey explored the COVID-19 crisis using a three-phase framework: preparedness (prior experience and response plans), response (level of importance and use of crisis practices) and future (confidence in recovery, beliefs about consumer behavior and new strategies). Independent-samples t-tests were conducted to investigate the influence of preparedness variables on crisis management capabilities. Importance-Performance Analysis was used to evaluate GBSs' crisis management capabilities and identify where performance might be improved. Factor analyses were employed to explore groupings of response practices as well as future strategies.FindingsPrior experience had a significant impact on GBSs' crisis management. IPA indicated gaps between the importance GBSs assign to response practices and their corresponding level of use, specifically for those related to marketing and government. Factor analysis revealed response practices did not group according to the questionnaire's four themes, instead, three themes of marketing, efficiency and expenses were revealed. Prevention and hygiene emerged as dominant themes with respect to future strategies.Originality/valueThis is a timely study that investigates crisis management among GBSs during the COVID-19 pandemic. It provides important methodological contributions as well as valuable practical considerations for gambling-related hospitality businesses.

scholarly journals Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19

2020 ◽  
Vol 32 (10) ◽  
pp. 3135-3156 ◽  
Author(s):  
Ivan Ka Wai Lai ◽  
Jose Weng Chou Wong
Keyword(s):  
Performance Analysis ◽  
Human Resources ◽  
Crisis Management ◽  
Management Practices ◽  
Management Strategies ◽  
Hotel Industry ◽  
Content Type ◽  
Initial Stage ◽  
Travel Restrictions ◽  
Hotel Managers

Purpose Given the increasing number of travel restrictions, the COVID-19 outbreak has dealt a crippling blow to the hotel industry, and the crisis management practices supporting the industry needs are changing as the pandemic continues. This study aims to compare how the hotel industry has responded to this crisis at the initial stage and the pandemic stage. Design/methodology/approach Data were collected from hotel managers in Macau in two occasions, namely, early February and early April 2020. Importance-usage-performance analysis was conducted to classify six categories of practices (pricing, marketing, maintenance, human resources, government assistance and epidemic prevention) into four executable crisis management strategies (priority, maintain, low priority and possible overkill) for each stage. Follow-up in-person interviews were conducted to validate the results of the study. Findings In the initial stage, priority strategies should be applied in all epidemic prevention, pricing and maintenance practices and in two governmental assistance and human resources practices. In the pandemic stage, all epidemic prevention practices remain at the priority quadrant, but two pricing practices are downgraded. Hotels tended to force labour into unpaid vacations (furlough) and postpone office and system maintenance. Governmental assistance should be at a low priority. Originality/value This study contributes to the knowledge of contingency planning for crisis management across crisis periods. It also demonstrates the processes of importance-usage-performance analysis for researchers to undertake further studies in tourism crisis management. Timely recommendations for governments and hotel industry stakeholders are provided to cope with this crisis.

Innovative use of technologies to enhance knowledge management

2020 ◽  
Vol 41 (6/7) ◽  
pp. 503-514
Author(s):  
Everlyn M'mbone Anduvare ◽  
Marlene Holmner
Keyword(s):  
Knowledge Management ◽  
Online Survey ◽  
Management Practices ◽  
Academic Staff ◽  
Distributed Learning ◽  
Target Population ◽  
Analysis Data ◽  
Full Time ◽  
Content Type ◽  
Staff Members

PurposeThe study aims to identify and recommend to the Marist International University College (MIUC) technologies that enhance knowledge management, with a particular focus on collaborative and distributed learning.Design/methodology/approachNine senior full-time academic staff members were purposively selected for the study. The study employed a qualitative research design that involved the use of Google forms to conduct an online survey to collect data from the target population, and it achieved a 100% response rate. Using content analysis, data were analysed, interpreted and presented in a mini-dissertation.FindingsThis research paper presents the findings relating to the innovative use of technologies to enhance collaborative and distributive learning. The findings confirm the existence of informal knowledge management practices at the MIUC and recommend technologies established through a review of the literature to expedite these practices.Practical implicationsThe proposed technologies are thought to be useful in enhancing collaborative and distributed learning in academic institutions as technologies act as enablers in knowledge management within academia.Originality/valueAs technologies continue to emerge, there is a chance for universities to hit a stalemate in terms of identifying appropriate technologies to enable knowledge management. This paper contributes by identifying not only KM practices at the university under study but also specific multimedia, social media, media sharing and brainstorming technologies from the literature that would be ideal in enhancing collaborative and distributed learning.

scholarly journals Organisational ineffectiveness: environmental shifts and the transition to crisis

2014 ◽  
Vol 1 (4) ◽  
pp. 423-446 ◽  
Author(s):  
Denis Fischbacher-Smith
Keyword(s):  
Crisis Management ◽  
Management Practices ◽  
Theoretical Framework ◽  
Task Demands ◽  
Content Type ◽  
Study Approach ◽  
Organisational Effectiveness ◽  
Human Element ◽  
Crisis Events ◽  
Ordered State

Purpose – The purpose of this paper is to explore the notion of effectiveness in the context of organisational crisis. It considers the “darker” side of organisational effectiveness by exploring the processes by which effectiveness can be eroded as an organisation moves from an ordered state, through a complex one, and into a state of chaos, or crisis. It brings together complementary literatures on risk, crisis management, and complexity, and uses those lenses to frame some of the key processes that allow organisations to transition to a state that shapes their inabilities to remain effective. Design/methodology/approach – The paper sets out a theoretical framework for the analysis of a crisis event and does so in a way that emphasises the role of the human element in the various stages of a crisis: the incubation phase, the operational crisis, and the post-event legitimation phase. The paper uses the emerging crisis around the disappearance of Malaysia Airlines flight MH370 to illustrate some of the task demands associated with a crisis and the manner in which crisis events challenge the efficiencies and capabilities of organisations to deal with complex, multi-layered issues in which uncertainty is high. Given the emergent nature of that particular crisis, the use of the case is purely illustrative rather than analytically grounded in a normal case study approach. Findings – The paper highlights a number of underlying elements that contribute to the generation of crises and offers recommendations for managers on how to deal with those demands. The paper shows how an organisation can move from an ordered state into a complex or chaotic one and highlights some of the problems that arise when an organisation does not have the capabilities to respond to the task demands generated by such a shift in the environment. Practical implications – The paper challenges some of the normal practices of management in a “steady state” environment and highlights the need to consider the organisational capabilities that are necessary to deal with the transition from a stable to an unstable system state and ensure organisational effectiveness in the process. A core message within the paper is that the “normal” processes of management can contribute to the generation of crises as organisations prioritise short-term efficiencies over the strategies for longer-term effectiveness. The implications for crisis management practices are discussed. Social implications – The paper considers an issue that has wider applicability within society namely the relationships between organisational effectiveness and risk. The issues raised in the paper have applicability in a range of other societal settings. Originality/value – The key output from the paper is the development of a theoretical framework that allows for an analysis of the relationships between crises and organisational effectiveness. The paper argues that effectiveness and crisis management are intrinsically linked and that crises occur when organisational effectiveness is impaired. The paper highlights the role that template-based approaches to dealing with complex problems can have in terms of the generation of crisis events.

How to build the permanently innovative company: five tested sets of management practices

2015 ◽  
Vol 43 (1) ◽  
pp. 3-10
Author(s):  
Kai Engel ◽  
Voletka Dirlea ◽  
Stephen Dyer ◽  
Jochen Graff
Keyword(s):  
Best Practices ◽  
Design Methodology ◽  
Management Practices ◽  
Innovation Management ◽  
Major Research ◽  
Content Type ◽  
Innovative Company ◽  
Management Capabilities ◽  
Developed World ◽  
Practical Implications

Purpose – This article reports on the findings of the Best Innovator competition, which was launched in Germany in 2003, to identify and communicate the best practices of innovation management of the country’s businesses. After ten years of research, the contest has not only been expanded to identify the most innovative companies in much of the developed world but also to document the success of their best practices over time. Design/methodology/approach – This article details five tested sets of best practices. Findings – A major research finding is the strong correlation between superior innovation management capabilities and sustainable, profitable growth. Another finding was that, given the mix of industries, the diversity of businesses and the range of sizes in the Best Innovator club, it is striking that there is no correlation between R&D budget and innovation. Practical implications – Best Innovators first develop and then manage their innovation portfolios. All of them pursue clarity on a fundamental question: what do we want our innovation strategy to do for us? Originality/value – The researchers found that to get their innovation strategies right, Best Innovators invest upfront in understanding market, technology and service dynamics. They are investing time more than money. Leaders can learn how Best Innovators address innovation management “from the market to the market” and manipulate five areas to improve their innovation performance and propel sustainable and profitable growth.

scholarly journals The performance implications of knowledge management and strategic alignment of MNC subsidiaries

2019 ◽  
Vol 23 (8) ◽  
pp. 1477-1501 ◽  
Author(s):  
Marina Dabic ◽  
Timothy Kiessling
Keyword(s):  
Knowledge Management ◽  
Management Practices ◽  
Developed Countries ◽  
Strategic Orientation ◽  
Self Report ◽  
Strategic Choices ◽  
Content Type ◽  
Strategic Orientations ◽  
Knowledge Management Capabilities ◽  
Management Capabilities

Purpose The purpose of this paper was to investigate antecedents and results of strategic choices of multinational corporation (MNC) subsidiaries in Croatia economy. Hence, the authors examined knowledge management and its association with performance. Additionally, they explored which of the strategies will be most likely chosen by subsidiaries in transitional economies that are characterized by market volatility and uncertainty. Design/methodology/approach Data were collected from a survey of 131 MNC subsidiaries operating in Croatia. To test the theoretical correlation between knowledge management capabilities and strategic orientation, the authors used the ANCOVA method and controlled for industry, years in international business and firm size. Findings The results pointed out the recognized necessities for a specific alignment between environment, strategy and knowledge management capabilities. The findings also suggest that there is a positive relationship between knowledge management and performance. Research limitations/implications As with most of the research, this paper has limitations. First, all data were collected using self-report surveys raising the possibility of response set biases. Additionally, all data were collected at one point in one country specifically in Croatia. Practical implications Clearly, there is substantial interaction between the MNC subsidiary’s environment and the MNC subsidiary’s strategic orientation. Most notably, the environment studied here was at the competitive and consumer market level. Firms need to develop a strategic plan for knowledge management based upon the local environmental influences. Social implications Other firms from Central and Eastern European and developed countries may compare their own environment, strategy and knowledge management practices in MNCs with findings from Croatia to be aware of similarities and market differences. Originality/value The strategic employment of knowledge acquisition, conversion and application are examined across firms using the Prospector, Analyzer, Defender and Reactor strategic orientations.

Planned retirement age: do attachment to work and expectations relating to workplace adjustments matter?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Marie-Eve Dufour ◽  
Tania Saba ◽  
Felix Ballesteros Leiva
Keyword(s):  
Attachment Theory ◽  
Online Survey ◽  
Management Practices ◽  
Career Commitment ◽  
Work Role ◽  
Retirement Age ◽  
Content Type ◽  
Employment Conditions ◽  
Met Expectations ◽  
The Impact

PurposeIn the context of population aging, retirement has become a central issue in academic, professional and government discourse. A consensus can be seen to be emerging around the idea of postponing retirement in favor of promoting active aging. From this perspective, the purpose of this study, using work-role attachment theory and met expectations theory, is to focus on the pre-retirement period and aims to better understand how certain individual factors and expectations explain the planned age of retirement.Design/methodology/approachAn online survey was administered in 2015 to employees aged 45 and over working at a Canadian firm in the high-technology sector.FindingsThe results show that career commitment, attachment to work and expectations relating to workplace adjustments prior to retirement were positively associated with planned retirement age, whereas expectations relating to professional development showed a negative association with this variable.Practical implicationsThis study fits into a line of research focusing on the end-of-career period and sheds light on the decision to retire by looking closely at the impact of employment conditions and human resource management practices on this decision. In a labor market context marked by high numbers of workers aged 55 and older, combined with the increasingly critical need for skilled labor and considering the expectations of workers leading up to their retirement could help to better plan these workers' end-of-career period.Originality/valueMany studies have examined the characteristics of retirees after retirement. The authors’ study is one of the few that examines the aspirations of workers between the ages of 45 and 55 who are still employed but are beginning to consider their retirement plans, including the decision to continue working longer. Its originality also lies in combining work-role attachment theory and met expectations theory.

Consumers’ lodging intentions during a pandemic: empirical insights for crisis management practices based on protection motivation theory and expectancy theory

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Alei Fan ◽  
Sheryl F. Kline ◽  
Yiran Liu ◽  
Karen Byrd
Keyword(s):  
Crisis Management ◽  
Management Practices ◽  
Expectancy Theory ◽  
Protection Motivation Theory ◽  
Protection Motivation ◽  
Motivation Theory ◽  
Content Type ◽  
Research Survey ◽  
The Usa ◽  
Consumption Intentions

Purpose Drawing on protection motivation theory (PMT) and expectancy theory, this study aims to investigate consumers’ lodging consumption intentions during a pandemic crisis. Design/methodology/approach The research survey was conducted during the ongoing COVID-19 pandemic (August, 2020) in the USA to investigate consumers’ lodging intentions amidst the pandemic crisis. PLS-SEM and multiple regression were conducted to explore answers to proposed research questions. Findings The research finds that, during the pandemic crisis, consumers’ lodging consumption intentions are subject to both their internal protection motivation evaluations and the external prevention practices implemented by the lodging facilities regardless of property types and travel purposes. Notably, the research finds that consumers are willing to make efforts and pay extra for a safe stay at lodging facilities. Research limitations/implications This research contributes to the literature regarding the applications of PMT and expectancy theory from a crisis management perspective, and it provides implications and guidelines to the crisis management practices in the lodging industry. Originality/value The current research examines the specific protection motivation appraisal factors and prevention practices significantly impacting consumers’ decisions in terms of willingness to stay at various lodging facilities (hotels and non-hotel homestay/short-term rental properties) for different purposes (business and leisure) and to pay premiums for a safe stay.

Library succession planning process in Vietnam

2016 ◽  
Vol 117 (11/12) ◽  
pp. 756-767 ◽  
Author(s):  
Trang Thi Huynh
Keyword(s):  
Succession Planning ◽  
Academic Libraries ◽  
Design Methodology ◽  
Online Survey ◽  
Management Practices ◽  
Planning Process ◽  
Two Phase ◽  
Content Type ◽  
The Government ◽  
Depth Interviews

Purpose This paper aims to design a model of succession planning process for public and academic libraries in Vietnam. Design/methodology/approach The model of library succession planning process was develop based on the findings of a two-phase research underpinned by transformational leadership theory. Data were collected from 172 responses of the online survey and 23 in-depth interviews in 13 public and 4 academic libraries in the Mekong region, Vietnam. Findings A library succession planning process with six steps was established. Research limitations/implications As the research takes place in both public and academic libraries, the overarching benefit of the present study is to provide library leaders in these sectors with practical understanding and knowledge about how succession planning process can be done, as well as to enhance management practices in Vietnam libraries and other organisations. Leaders from other types of library systems in Vietnam and globally can reference this model so as to know what to do and how to conduct this process confidently. Originality/value This study helps to fill the gap that succession planning in Vietnamese libraries has been done without a specific path. Library leaders in each organisation conducted it differently between public and academic libraries because the government has only issued general guides for all industries of the nation.

scholarly journals Research data management in Turkey: perceptions and practices

2017 ◽  
Vol 35 (2) ◽  
pp. 271-289 ◽  
Author(s):  
Arsev Umur Aydinoglu ◽  
Guleda Dogan ◽  
Zehra Taskin
Keyword(s):  
Data Management ◽  
Online Survey ◽  
Management Practices ◽  
Cost Effective ◽  
Science Research ◽  
Research Data ◽  
Content Type ◽  
Research Data Management ◽  
Data Practices ◽  
The Subject

Purpose The massive increase in research data being produced nowadays has highlighted the importance of research data management (RDM) to science. Research data not only have to be cost effective but also reliable, discoverable, accessible, and reusable. In this regard, the purpose of this paper is to investigate the perceptions and practices of Turkish researchers on the subject of RDM. Design/methodology/approach An online survey was distributed to the academicians in 25 universities in Turkey, and 532 responses were gathered. Findings Results indicate that although Turkish researchers are aware of the benefits of data management, are willing to share their research data with certain groups, and have decent preservation habits, they express that they lack the technical skills and knowledge needed for RDM. In addition, no institutionalized support (staff, training, software, and hardware) is provided to researchers. Research limitations/implications A well-structured data strategy or policy that includes resource allocation (awareness, training, software/hardware) and is supported by Turkish research agencies is required for better data management practices among researchers in Turkey. Originality/value This is the first study that investigates the data practices of Turkish academics who produce around 30,000 scientific articles annually that are indexed by Web of Science. It contributes to the growing literature on RDM.

Promoting desirable work attitudes and behaviors among accountants: a field study

2020 ◽  
Vol 35 (10) ◽  
pp. 1591-1604
Author(s):  
Enoch Kusi Asare ◽  
J. Lee Whittington ◽  
Robert Walsh
Keyword(s):  
Performance Management ◽  
Affective Commitment ◽  
Online Survey ◽  
Management Practices ◽  
Work Attitudes ◽  
Work Outcomes ◽  
Future Research ◽  
Content Type ◽  
Attitudes And Behaviors ◽  
And Behaviors

Purpose Accounting work is characterized by high job demands and tight deadlines. With less task variety, accounting work is susceptible to employee disengagement. This paper aims to examine the role of enhanced performance management practices as intervention mechanism to the disengagement among accountants. Design/methodology/approach A total of 105 accountants participated in an online survey, answering self and social reports. Hypotheses were tested using regression analyses. Findings Enhanced performance management practices promote engagement among accountants. In turn, engagement promotes job satisfaction and affective commitment among accountants. Research limitations/implications Further studies are necessary to test the study’s findings. Future research should focus on replicating this study in other settings. Practical implications Performance planning and implementation are critical to enhancing accountants’ work attitudes and behaviors. Originality/value The accounting literature has consistently addressed negative accounting work outcomes from the perspective of burnout (a negative approach). This paper addresses the issue from the perspective of engagement (a positive approach).

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